COMPETENCY UNIT C&Q

Customer Research & Analysis

Lesson 1 - Consumer Behavior
Lesson 2 - Research Methods
Lesson 3 - Market Research Industry
Lesson 4 - Key tools to get closer to the customer
Lesson 5 - Customer research & analysis success factors
UX/UI TESTING & EVALUATION (MOB. DIGITAL) tambahkan soal Customer Journey Definition dan
Persona Definition , Heuristic Evaluation Principle
Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 UX/UI REQUIREMENT ANALYSIS (MOB. DIGITAL)
BUSINESS PROCESS IMPROVEMENT (INF)
Lesson 1 - Principles of business/continuous process improvement
Lesson 2 - Measuring process performance
Lesson 3 - Business process management roadmap
Lesson 4 - Examining process improvement methodology variations
Lesson 5 - Relationship between process improvement methodologies and external standards
USABILITY REQUIREMENTS ANALYSIS (INF) tambahkan soal Lean and Agile Process
Lesson 1 - Requirement Structure
Lesson 2 - Core Usability Requirements
Lesson 3 - User Dialogue Principle Requirements
Lesson 4 - The Usability Elicitation
Lesson 5 - Usability Use Cases Meta-model,
USABILITY EVALUATION (INF)
Lesson 1 - Usability Evaluation Metric
Lesson 2 - Evaluation Methods & Techniques
Lesson 3 - Working with Data from Testing
Lesson 4 - Heuristic Evaluations and Expert Reviews
Lesson 5 - From Usability to User Experience via Quality in Use
Business Modelling
Ecosystem Business analysis
External Environment Analysis

Business Intelegence
Industrial Analysis
Payment Service
Billing & Invoicing
Collection
Payment system & Banking
Information Security
Methods and algorithms in machine learning
Data Science, Analisys and Statistical Inference
Data Analisys
Data Base Administration
Programming/Software development
UX/UI REQUIREMENT ANALYSIS (MOB. DIGITAL) masukkan soal berkaitan dengan Customer
Journey Principle dan Heuristic Evaluation Principle
IT CONSULTANCY (INF)
SYSTEM DESIGN ARCHITECTURE- (ME) aplikasi bukan ME
INFORMATION CONTENT AUTHORING-(IT SERVICE)
USABILITY REQUIREMENTS ANALYSIS (INF)
Customer Research & Analysis
Competitive Intelligence
Marketing Management - Digital Marketing Strategy
Customer Interface Management
Marketing Community Management
Customer Retention
Marketing (digital) Strategy
Marketing Communication Management
Marketing Communication Management
Digital Marketing
Analytical Thinking (ditambahkan pertanyaan terkait psikologi sosial dan sosiologi)
Service Performance Measurement Analysis & Management
Content Management System
Content Curration
ADVANCED DATA STRUCTURE
BIG DATA ARCHITECTURE AND OPTIMIZATION
DATA INGESTION
BUSINESS INTELLIGENCE
DATA ANALYSIS NETWORK PLANNING
METHODS & TOOLS
SERVICE LEVEL MANAGEMENT
DATA OWNERSHIP
CLIENT NETWORK DESIGN
BLUETOOTH DEVICE
PERSONAL AREA NETWORK MANAGEMENT

PERSONAL AREA NETWORK PROTOCOL

RFID DESIGN,IMPLEMENTATION, &MANAGEMENT
NFC DESIGN,IMPLEMENTATION,& MANAGEMENT
WEARABLE DEVICE APPLICATION DEVELOPMENT,
WEARABLE DEVICE APPLICATION MANAGEMENT
EMERGING IP & DATA NETWORKING TECHNOLOGY SCANNING
BUSINESS MODEL PARTNERSHIP
EMERGING WIRELESS COMMUNICATION TECHNOLOGY SCANNING
2G/3G PLANNING & DESIGN
LTE PLANNING & DESIGN
RADIO NETWORK/BSS SUBSYSTEM DESIGN
WIFI PLANNING & DESIGN
IP RADIO ACCESS PLANNING & DESIGN
TELECOMMUNICATION NETWORK & SERVICE SOLUTION ARCHITECTURE
WIRELESS ACCESS NETWORK STRATEGY MANAGEMENT
NETWORK STANDARDIZATION AND REGULATION
CLOUD MANAGEMENT & AUTOMATION IMPLEMENTATION & INTEGRATION
DATA CENTER BUILDING AND FACILITY DESIGN
CLOUD MANAGEMENT & AUTOMATION DESIGN
MULTIPLATFORM/MULTIARCHITECTURE APPLICATION DEVELOPMENT
MULTIPLATFORM /MULTIARCHITECTURE APPLICATIONMANAGEMENT
Vmware Certified Professional (VCP)
METHOD AND ALGORITHMS IN MACHINE LEARNING
NATURAL LANGUAGE PROCESSING
DATA SCIENCE, ANALYSIS & STATISTICAL INFERENCE
SOLUTION ANALYSIS
EMERGING WIRELINE (FIXED LINE) TELECOMMUNICATION NETWORK TECHNOLOGY SCANNING
EMERGING WIRELESS TELECOMMUNICATION NETWORK TECHNOLOGY SCANNING
TRANSPORT NETWORK STRATEGY MANAGEMENT
EMERGING IP & DATA NETWORK TECHNOLOGY SCANNING
EMERGING CONVERGENCE VOICE AND MULTIMEDIA SERVICES TECHNOLOGY SCANNING
IMS PLANNING & DESIGN
FTTX BROADBAND ACCESS NETWORK PLANNING AND DESIGN
IP BACKBONE NETWORK PLANNING & DESIGN
IP BACKBONE NETWORK PLANNING AND INTEGRATION
BROADBAND TV (PAY TV, IPTV, NET TV DAN MOBILE TV) SYSTEM DEVELOPMENT
INFRASTRUCTURE MANAGEMENT
IMS OPERATION AND MAINTENANCE
IP BACKBONE NETWORK (IP ROUTER BASED AND IP SWITCH) OPERATION AND MAINTENANCE
GPON OPERATION AND MAINTENACE
BRAS/EDGE-IP OPERATION AND MAINTENANCE

BROADBAND TV OPERATION
FIXED ACCESS NETWORK STRATEGY MANAGEMENT
METRO NETWORK STRATEGY MANAGEMENT

PL 5-6
4

C&Q PL
PL 3-4
4

PL 1-2
4

SOAL/UNIT
12

Roni

12

Hidayat

Source
http://smallbusiness.chron.com/c
http://www.smartinsights.com/m

Herman

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http://www.informa.com.au/train

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http://futureid.eu/data/deliverab
http://lbd.udc.es/jornadas2011/a

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https://www.usability.gov/what-a
https://www.interaction-design.o

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//smallbusiness.chron.com/consumer-research-analysis-644.html
//www.smartinsights.com/marketplace-analysis/customer-analysis/

//www.informa.com.au/training/business/business-process-improvement/course-outline

//futureid.eu/data/deliverables/year1/Public/FutureID_D22.04_WP22_v1.0_UsabilityRequirements.pdf
//lbd.udc.es/jornadas2011/actas/JISBD/JISBD/S3/Regulares/jisbd2011_submission_124.pdf

://www.usability.gov/what-and-why/usability-evaluation.html
://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed

equirements.pdf

interaction-2nd-ed/usability-evaluation