C H A R L E S D AV I S

Apex, NC 27539

charlie-davis@nc.rr.com

CIO / CTO / SVP / EVP / Senior Vice President / VP/ Director

I n f o r m a t i o n Te c h n o l o g y

Thought leader with strong strategic as well as execution experience in Information Technology. More than 25 years of proven
progressive success with extensive experience within network design and management. More than a decades experience with
inventory control, business continuity and disaster recovery planning. Thorough comprehension of technical and project
management practices. Accepts challenges to improve productivity, efficiency and cost performance of the IT organization to a
level unheard of before.
Passionate about building and growing highly motivated, innovative technology teams. Motivates subordinates to deliver top
performance within time and budgetary constraints. Ability to provide leadership both independently and as a member of
management teams in decision making, implementation, and quality compliance. Demonstrates strong technical, leadership,
and business acumen. Outstanding persuasive abilities, communication, and interpersonal skills; easily develops rapport with
peers and team members.
Accomplished project leader with a strong track record of successfully implementing complex business solutions. Adept at
leading large organizations in geographically dispersed locations, respecting and leveraging different cultures and working
practices. Ability to influence teams to break down geographic barriers and consolidate people, process and technology into
delivering business focused IT solutions.

SKILLS AND EXPERTISE

Policy/Procedure Development / Process Improvement / Project Management / Risk Management / Regulatory
Compliance /Team Facilitations / Strategic Planning / Software License Management / Budget Preparation / Outsourcing
Opportunities / Building Dynamic Teams / Request for Proposal / IT Strategy / Enterprise Software / Enterprise Architecture /
Change Management / Process Improvement

ACHIEVEMENTS AND ACCOMPLISHMENTS

Perpetually exceeded all management objectives to gain efficiencies and cost reductions, and provided management oversight
to client relations. Reduced operating costs while designing and building systems and solutions with low downtime and high
reliability by successfully identifying and implementing solutions that support business objectives.
Successfully managed a team of technologists in the deployment of a Microsoft Exchange services network to support a
migration from CC: Mail to MS Exchange for a multiple server campus environment for the Social Security Administration
software engineering facility, which resulted in the reduction of the total number of servers, software, and technical support,
saving an estimated $4.2M over five years. The effort resulted in a Social Security Administration Directors Citation.
Assessed data center requirements, developed redundant data centers to support business continuity and disaster recovery
operations to support a local cloud infrastructure supporting global business applications.
Successfully remediated 14 Business Software Alliance (BSA) and Microsoft software audits globally in-which total software
asset compliance was achieved and without additional financial expenditures or imposed fines for non-compliance.
Pioneered datacenter server virtualization utilizing Microsoft Hyper-V to reduce server foot prints in 40 different countries as well
as reducing environmental costs and TCO.

Developed operational networking and computing use policies and procedures and developed practical, cost effective solutions
to complex information technology challenges utilizing ITIL and Six Sigma, which reduced production time by 25% and known
cost savings in operations by $875K
Implemented a helpdesk solution to support daily networking and support operations, thus reducing errors in support requests
and lost time in production as well as providing metrics on departmental operations. This system also supported a full inventory
control system for both software and hardware to support $9.6M in physical equipment and software licensing compliance from
cradle to grave.
Launched network service and Video Conferencing systems, Global Telephone Systems, Mobile Computing Technology, Data
Communication Networks and Satellite Communications networks to support global operations with 40 different countries and
remote sites.
Conceptualized and implemented a Software Asset Management (SAM) solution to support software compliance and repurposing of unused software thus reclaiming software reducing software asset TCO.
Received the National Institutes of Health (NIH) Directors Award for sustained contribution in information security.

PROFESSIONAL EXPERIENCE

Alliance One International, Farmville, NC

2009-2015

Headquartered in Morrisville, North Carolina, Alliance One is a leading independent leaf tobacco merchant providing worldwide
service to cigarette manufacturers.
Vice President of Information Technology

Leadership and management of companys entire international global enterprise network infrastructure across 40 countries.
Focused specifically on reliability and security of the network and also the evolution process simultaneously to address the
changing business needs with regard to infrastructure management. Also responsible for delivery of strategic technology
initiatives and the development of internal customer solutions . Built high performance teams and mentored and trained
employees to enhance their performance and motivation levels.
Implementation of a global video conferencing solution which apart from saving time of stakeholders also saved around $ 1
Million during the first year of operation itself on travel and communications expenses. It also helped transform corporation
communications both in-house and externally with our customers.
Efficiently managing and re-aligning available infrastructure resources for achieving stability and building a committed and
qualified workforce team
Initialed, managed and completed the outsourcing process of helpdesk services which helped secure enhanced 24X7 services
globally.
Implemented a software and asset management program and processes to align the companys software compliance with their
software assets.
Developed and implemented an internal cloud infrastructure.
Complete management of companys various large RFPs to support business requirements globally.
Managed all software / hardware procurement including agreements and contracts.
Implemented security appliances such as FireEye and Palo Alto globally to enhance global security.
Remediated 12 Business Software Alliance (BSA) audits with to prove software licensing compliance.
Developed and managed annual budgets in the excess of $13.2M.

Trident Marketing, Southern Pines, NC

2007-2009

Trident Marketing is a multi-channel direct response company that develops marketing and sales channels for leading consumer
brands in the United States in home services and the travel industry.

Director of Information Technology

Responsible for management of the Help Desk, Network Operations and Business Services on a daily basis. Also responsible
for applications development processes for the contact center. Direct oversight and management of data and communications to
facilitate additional remote business units of other states.
Developed and managed a budget of $8.7M; oversaw departmental expenses and reduced budgetary requirements by $2.8M.
Created hardware and software solutions to support contact center operational business units.
Managed outsourced vendors and software developers to support the contact center operations.
Developed business rules and definitions for each business unit within the company. Implemented the build process of Systems
Operational Procedures for each IT/IS department.
Launched Cisco VOIP solutions to support the contact center.
Conceptualized and implemented VOIP and VPN solutions for various business units to allow seamless communications with
corporate offices.
Led the development and implementation of complex systems to solve business problems.
Lockheed Martin Information Technology, Durham, NC

2001-2007

Headquartered in Bethesda, Maryland, Lockheed Martin is a global security and aerospace company is principally engaged in
the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and
services.
Director of Network Infrastructure (2005-2007)

Leadership and management of the network infrastructure for the National Institute of Environmental Sciences (NIEHS) on day
to day basis. Supervised thirteen employees in Network Operations, Systems Administration and Network Security and Software
Development. Created and published systems operational procedures for each of the IT departments.
Initiated, implemented and managed computing consulting services as a solution provider for NIEHS to support positive growth
and network stability using industry best practices.
Implementation of total cost of ownership programs to support a LINUX, SUN, AIX and Windows server environment to support
environment to support enterprise-wide strategic systems architectures..
Conceptualization and implementation of various storage solutions using SAN and NetApp technologies to support needs of a
growing network infrastructure.
Developed and managed budgets in the excess of $4.5M to support enhancement of the NIEHS computing environment.
Director of LAN / WAN Management (2001-2005)

Leadership and management of a multi-forest Active Directory LINUX, SUN, and Windows network as a contractor. Oversaw
utilization of 154 servers in a campus environment for the Social Security Administration. Managed the planning and
implementation of enterprise-wide strategic and tactical systems architectures. This ranged from state-of-the-art web-based and
emerging technologies to support of the social Security Administration.
Management and monitoring of project teams to ensure the results are delivered within time and budget constraints.
Managed budgets in the excess of $6.3M dollars to support enhancement of the Social Security contracting computing
environment.
As a Senior Technical Advisor, provided ongoing support for the Social Security Administration.
Conceptualized and implemented enterprise wide IT standards, policies, procedures, business continuity and disaster recovery
plans.
Directed strategic planning initiatives and technical solution efforts.
Building high-performance teams and optimizing their abilities to ensure mission success for Lockheed Martin as a contractor for
the Social Security Administration.
Amerix Corporation, Baltimore, MD

1998-2001

As a subsidiary of Ascend One Corp., Amerix Corporation provides the contact center, back office processing and technology for
clients in the financial services, credit counseling, non-profit, and legal industries.
Vice President of Network Operations (1999-2001)

Operations management of a 225-server large contact center. The infrastructure included 1,400 desktop computers along with
routing and communications equipment. Support of internal and external functions through a centralized helpdesk across the
campus. Also Participation as an ISO 9000 auditor.
Designed and built a new 18,000 square foot datacenter with redundant environmental support systems.
Developed and managed budgets in the excess of $4.7M to support the build out of datacenter.
Served as the Disaster Recovery Chairman developing BCP/DR plans.
Evaluated, selected, acquired and implemented technologies to support business requirements including the assessment of the
applicability, effectiveness, and manageability of emerging technologies.

Senior Network Engineering Manager (1998-1999)

Supervised the efforts of nine network and security engineers. Managed distributed systems, infrastructures, desktop and
mobile computing, connectivity, and network technologies supporting a large contact center.
Provided site and commercial support.
Functioned as Chairman of new IT facilities construction to support facilities construction projects.
Designed and managed a 225-server environment and 1,400-user LAN/WAN to support contact center operations in a campus
environment.
Rotorex Corporation (Fedders Corp.), Walkersville, MD

1991-1998

Rotorex Company, Inc. manufactures rotary compressors for room air conditioners. It serves air conditioner industry.
IS Technical Support Manager

Provided cradle to grave IT support for a large Fedders Corporation manufacturing facility. Provided logistical support of new
and emerging technologies to support product development, engineering and delivery of refrigeration compressors and related
technology. Played a key role as an ISO auditor.
Conceptualized and implemented telecommunications and video conferencing solutions.
Provided complete LAN/WAN administration and management.
Designed, installed, and maintained a UNIX, Novell, and Windows 250-user multi-segment LAN and a 1700-user WAN.

E D U C AT I O N A L Q U A L I F I C AT I O N S
University of Maryland College Park, B.S. Electrical Engineering (Machine Motion Control)

P R O F E S S I O N A L C E R T I F I C AT I O N S
Microsoft Certified Systems Engineer Windows NT 4.0 + Internet (MCSE)Microsoft Certified Systems Engineer Windows 2000
(MCSE)Microsoft Certified Systems Engineer Windows 2003 (MCSE)
Certified Novell Engineer 4.1 (CNE)Microsoft Certified Systems Administrator (MCSA) Microsoft Windows 2000Cisco
Certified Network Associate (CCNA)HP-UX Certified Systems Administrator (HP-UX CSA)

SPECIALIZED COURSEWORK
Managing Through Diversity; Effective Business Letter Writing; Communications Skills for the IT Professional; Project
Management For IT Professionals; Effective Employee Management; Human Resource Law for Managers; Sensitive Information
Protection; Human Resources Ethics Realizing the Diversity Advantage; Management Strategies