MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

2.2 Task 2
2.2.1 Case Background
Introduction
The world is where human were given a test on how to act when they are given the
responsibility or having a difficulties. Sometimes what we expected to happen did not
happen as we plan to, but it turns out to become a nightmare and often haunt us. The
way and the manner of someone who is being professional in any conflicts can
accept and resolve any issues intelligently and rationally. However, the conflict that
arises is what color the world of one's life.

Clients Background
Clients Biography
Name
Age
Sex
Race

: Afif ( pseudonyms )
: 12 Years Old
: Male
: Malay

Profile
Clients known as afif and 12 years old. The lient academic status is quite moderate.
Client is the first child of two siblings in his family. His house was not far from the
school and he often walks to school. Clients now are children who are somewhat
"neglected" because of her parents divorce.
Background of the Issue
Divorce of parents is to be among the issues to children. Based on the information,
guidance and counseling teachers, Afifs parent were divorced when he was 12 years
old when he was going to sit for the Primary School Assessment Test (UPSR) in that
year. Since the divorce case, Afif became quiet and often absent from school. Afif felt
very disappointed and not getting the proper affection post-conflict divorce. Indirectly,
his performance in school also has deteriorated and this will affect his future. Afif was
a little disappointed with the attitude of his father who did not care and did not carry

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

out his duty as the leader of the family. His mother was often busy with work and
caused him to feel neglected and not getting attention as other children his age.
For Afif, his grandmother was the only place for him to complain. Afif has
moved from the house after the divorce cases. His mother moved him with his
younger sister to his grandmother's house in Kampung Cheq Tom, a village located
some distance from where he went to school. For Afif, his grandmother is the only
place to be spoiled when he was in trouble.
In class, his achievements are rather simple. His relationship with classmates
also somewhat less friendly. According to him, the problem faced by him make it
difficult for him to accept. Therefore, no wonder clients are more introvert and passive
in class.

Issue and Case Classification

The client issues involved in the conflict itself and the relationship of her parents.
Current client lives with his parents, he does not get the attention he deserve
because his mother was busy working and his father did not carry out a proper
responsibility as a leader to the family. In addition, he also felt that he was lacking in
education. Based on the information from the counselor, he is now out of school and
just sat at home with his grandmother. As a result, most of the time he was with his
grandmother in the village. As a result of the problems encountered Afif was
determined to seek the love from his grandmother and express all the emotions that
are buried within him.

2.2.1 Theory Application

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

Intervention Process
Model and Approach
Clients who are turning into adolescents stage experienced a fairly significant
cognitive changes, namely egocentric teenager thinking as suggested by Elkind
(1967). They have ego-centric nature different from children in the pre-operating
stage. Teenagers often feel that public attention is always focused on themselves,
behavior, and change their properties. Often they also think that their problems are
unique whether it's related problems of friends, family or the trivial. They also believe
that the problem is not faced by others.
Based on the problems identified by the counselor, he has been using Reality Theory
approach pioneered by William Glasser. According to a study that the theory was
formed on a theme to help clients meet their needs to be loved, love and be able to
appreciate themselves and others. Glasser pointed out that there are five basic
needs for human beings. Although each man chose the same requirements but the
wishes are specific and unique to each individual.

Figure 1 : Five basic needs according to William Glasser theory.

Identifyng Problems

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

Through stories and explorations made, the counselor try to understand the real
problems of the client. The results of the survey, clients deal with conflict in search of
love and expectations too high. William Gleasser through 'Reality Therapy' believes
that the human brain work as a control system, known as B, C, P. B - Behavior
(treatment), C - Control (control), P - Perception (response). When basic needs are
not met, people will experience pain and dissatisfaction with life.

Action Plan
At this stage the counselor has been trying to understand and explore the problems
of real clients with open-ended questions to clients. Through an open question, the
counselor will get more information or aspects of the situation faced by the client.
Clients also have the opportunity to speak more with the counselor without realizing
it. Indirectly, the client tell what he was thinking, his feelings, his perceptions, and
even actions that will be taken during the counseling session. Through open
questions, it can also help clients make more accurate response as how the
counselor was asking. Clients are free to tell stories about his personal matters and
provide more concrete information.
The counselor also challenge the clients irresponsible behavior so that the
client would admits that sometimes he does act irrationally. However, positive
reinforcement and support is also provided in accordance with the method of this
counseling. Reality Therapy refuse the use of punishment. This is because, Glasser
believes that the punishment that aims to change the behavior is not effective or
efficient. Similarly, negative comments are to be avoided so that the relationship
between the counselor and the clients is not interrupted.

Conclusions

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

When clients meet with the counselor for a session he was in a state of calm.
The counselor try to get personal information through a form of individual sessions
and also through casual conversation. It is clear here that the client was very
depressed and ready to meet with the counselor to express his feelings.
After identifying the cause of the issue, the counselor tried to rationalize the client in
respect of empty feeling through both his parents attitude. Similarly, when he faced a
blow when both her parents divorced. As a result, the counselor advised him to give
more time to himself to adjust to his new life. Clients are also advised to be able to
accept the situation with calm and not impose conditions that would trouble him later.
At this stage, the counselor tried to understand and make overall conclusions
regarding the session at this time. The counselor was restating the problem of the
clients that have been discussed earlier in the session as well as an alternative
solution agreed upon by the client itself. Clients are satisfied with what is agreed
upon. Clients also promised to try to solve this problem in stages. Hopefully after this
finishing stage, this counseling session can help to provide solutions to clients to
solve all the problems in the minds of clients.

3.0 Closure

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

Divorce rate among parents nowadays are growing. This things was already a
source of stress, resulting from a troubled family interactions. All children need love
and care from both mother and father, and when these expectations are not met then
the feeling of inferiority, frustration, dissatisfaction and other negative feelings will
exist in children.
Facial expression never be regarded as a reflection of the human soul. Someone
facial expression can express one's feelings and emotions experienced at that time.
Buck (1984) explained that the facial expression of emotion may show six forms of
emotions which is happy, sad, surprised, scared, angry, and disgusted. The same
applies to clients who are having problems and visualize the facial expressions of not
sad and depressed over narration about the client's family.

4.0 Reference

MUHAMMAD AJRUL HANIF BIN RASLI@ROSLI

911012-09-5041

Buck, R. (1984). The Communication of Emotions. New York : Guilrford Press.

Elkind, D., (1967). Children and Adolescente: Interpretive Essay on Jean Piaget. New
York: Oxford University Press.
George R.L. & Cristianni, T.S (1990). Counseling: Theory and Practice. Prentice Hall.
Othman Mohamed, (2000). Prinsip Psikoterapi dan Pengurusan dalam Kaunseling.
Serdang: Penerbit Universiti Putra Malaysia.
William Glasser, M.D. (2010). Choice Theory: A New Psychology of Personal
Freedom.Harper Collins.