A

SUMMER TRAINING PROJECT

ON

USE OF TECHNOLOGY IN UCO BANK

Conducted At: UCO Bank, Kapurthala Road, Jalandhar

Submitted to:

GURU NANAK DEV UNIVERSITY, AMRITSAR

In the partial fulfillment of requirement for the degree of

BACHELORS OF VOCATIONAL
(Banking & Financial Services)

Supervised By:

Submitted By:

Dr. MINAKSHI DUGGAL

ANJU

Assistant Proffesor

B.VOC II semester

Hans Raj Mahila Maha Vidyalaya

Univ. Roll No. 11011400019

Jalandhar

Regd. No.

SESSION (2014-2015)

HANS RAJ MAHILA MAHA VIDYALAYA

JALANDHAR

ACKNOWLEDGEMENT
I would like to express sincere thanks towards my teachers and bank who
devoted their time and knowledge in the implementation of this project.This
project required huge amount of work, research and dedication.Still,
implementation would not have been possible if I do not have support of my
teachers and the bank. Therefore I would like to extend sincere gratitude to
all of them.
I express my sincerest debt of gratitude to the almighty god who always
supports me in the my endeavours. Then, I would like to thanks to our
Principal Dr.( Mrs.) Rekha Kalia Bhardhvaj.
I would like to thank to the Dr. KANWALDEEP , Head PG department of
commerce and management.
I would like to take a moment to thank those invaluable suggestions and support
to lead to the completion of this report. First of all I would like to express my
gratitude to Dr. MINAKSHI DUGGAL Lecturer in commerce , whose time to
time involvement in the project provided first hand guidance and support . This
Project report would not have been completed without her able guidance and the
precious.Time she has given us from her busy schedule.
The internship opportunity I had with UCO Bank was a great chance for
learning and professional development. Therefore, I consider myself as a very
lucky as I was provided with an opportunity to be a part of it. I am also grateful
for having a chance to meet so many wonderful people and professionals who
led me though this internship period.
I perceive as this opportunity as a big milestone in my career development. I
will strive to use gained skills and knowledge in the best possible way, and I
will continue to work on their improvement, in order to attain desired career
objectives.

PREFACE
The phenomenon of creation is a long process requiring time energy and
dedication as well as the skill and experience of all those people engaged in the
task, ultimately in the outcome as the final form of embodiment of the creators
vision .
The summer training is an integral part of the course curriculum of
B.VOC(BANKING AND FINANCIAL SERVICES) II. In this the student is in
the position to analyze the integral working of a bank.
This particular project has been conducted at UCO Bank. In the first phrase of
project ,there is a introduction of technology, bank profile of UCO Bank are
given. After that the study of methodology is given. In methodology the need
for the study , objective ,source of data and limitation of study is given.
The main objective of this study is to collection of information about the
technology used in banks. In the last part of project, the suggestions and
conclusions have been given.

TABLE OF CONTENTS

Chapter No.

PARTICULARS

Chapter - I

Introduction

Chapter - II

Bank profile

Chapter - III

Chapter - IV
Chapter - V

Methodology of study
Need for study
Objective
Limitation

Use of technology in UCO Bank

Conclusion
Suggestion
Bibliography

Page No.

CHAPTER - I

INTRODUCTION

INTRODUCTION
Technology plays a role in all aspects of modern-day society, such as education,
agriculture, business sales, transportation, communication and healthcare.
Technology allows for the replacement of human and animal labor with
automated labor, thus reducing production costs, decreasing production time
and increasing efficiency
We are living in a society which is called "technologically civilized" society.
Every small work we do is technology dependent. Today every other person is
recognized with the device or gadget ,he carries; which is technically advanced.
Ultimately , we can say that ,"living without technology is like living without
air" in this technical world of today.Therefore, we are much dependent on
technology.
We use technology to accomplish various task in our lives. we use technology to
extend our abilities, that makes people as the most important part of any
technological system
Technology is the collection of techniques, methods or processes used in the
production of goods or services or in the accomplishment of objectives, such as
scientific investigation. Technology can be the knowledge of techniques,
processes, etc. or it can be embedded in machines, computers, devices and
factories, which can be operated by individuals without detailed knowledge of
the workings of such things.
Technology is good because it simplify the way we use things in our daily
lives ,if technology is wrongly applied it can be harmful in many ways
Many businesses are using technology to stay competitive one of those is
banking sector who use technology to provide better services to costumer

TECHNOLOGY IN BANKING SECTOR

Technology has been a boon to many industries and especially to the banking
industry. With the help of technology banks are able to reach out to more
customers and provide better services to them. Also, it helps them function in an
organized and in a secure way.
Technology In Banks
To transform financial services industries in the net worked world :
1. Increase operation efficiency, profitability and productivity
2. Superior customer service
3. Provide services/products across arrange of channel
4. Improved management/accountability
5. Minimal transaction
6. Improved financial analysis

HISTORY OF TECHNOLOGY IN BANKING SECTOR

Information Technology and the Communication Networking Systems have
revolutionized the functioning of banks and other financial institutions all over
the world .Reserve bank of India has played an important role in
implementation of information technology in banking sector. Various
researchers have also contributed in this regard. In addition to the work done by
various scholars in the area of Information Technology and Banking
organization, RBI had appointed various committees to work in this area. The
reports of various committees are briefly summarized below:

1) Dr. C. Rangarajan Committee [1983]

Dr. Rangarajan committee had drawn up in 1983-84 the first blue print for
computerisation and mechanisation in banking industry and looked into
modalities of drawing up a phased plan for mechanisation for the banking
industry covering period 1985-89. The committee in its report in 1984
recommended introduction of computerisation and mechanisation at branch,
regional office / zonal office and head office levels of banks.
In 1988 another committee was constituted under the chairmanship of Dr.
Rangarajan for making plans for computerisation for the next five years from
1990-94 for the banking industry. It identified the purpose of computerisation as
improvement in customer service, decision making, house keeping and
profitability. The committee observed that banking is a service industry and
improved efficiency will lead to a faster rate of growth in output and help to
expand employment all around. The work force in the banking industry must,
therefore, look upon computerisation as a means to improve customer service
and must welcome it in that spirit.

2) W.S. Saraf Committee [1994]

In 1994, the Governor, Reserve bank of India had appointed a committee on
technology issues under the chairmanship of W. S. Saraf. The committee looked
into technological issues related to the payment system and to make
recommendations for widening the use of modern technology in the banking
industry. The Saraf committee recommended to set up institutions for electronic
funds transfer system in India. The committee also reviewed the
telecommunication system like use of BANKNET and optimum utilization of
SWIFT by the banks in India.

3) Shere Committee [1995]

In 1995, RBI formed a committee under the chairmanship of K. S. Shere, to
study all aspects relating to electronic funds transfer and propose appropriate
legislation. The Shere committee had recommended framing of RBI (EFT
system) regulations under 59 section 58 of the Reserve bank of India Act 1934
(RBI Act.), amendments to the RBI act and to the bankers book evidence act,
1891 as short term measures and enacting of a few new acts such as EFT act,
the computer misuse and data protection act etc. as long term measures.

4) Narasimhan Committee [1998]

In order to examine the various issues related to the technology up gradation in
the banking sector, the Reserve Bank of India appointed Narasimhan committee
in September 1998. The committee consists of representatives from the
Government, Reserve Bank of India, banks and academic institutions associated
with the information technology. The committee dealt with the issues on
technology up gradation and observed that the most of the technology that could
be considered suitable for India in some form or the other has been introduced
in some diluted form or as a pilot project, but the desired success has not been
achieved because of the reasons inter-alia lack of clarity and certainty on legal
issues. The committee also suggested implementation of the necessary
legislative changes, keeping in the view the recommendations of Shere
committee.
The need for addressing the following issues was also emphasised: Encryption on Public Switching Telephone Network (PSTN) lines
Admission of electronic files as evidence
Treating Electronic Funds Transfers on par with crossed cheques / drafts for
purposes of Income Tax etc
Electronic Record keeping
Provide data protection
Implementation of digital signatures
Clarification on payment finality in case of EFT
Taking into consideration the recommendations by various committees
appointed by RBI and guidelines of RBI, banks have started using IT to
automate banking transactions and processes.

Technology and Banks Transformation

The process of computerisation marked the beginning of all technological
initiatives in the banking industry Computers are getting more sophisticated.
They have given banks a potential they could only dream about and have given
bank customers high expectations. The changes that new technologies have
brought to banking are enormous in their impact on officers, employees, and
customers of banks. Advances in technology are allowing for delivery of
banking products and services more conveniently and effectively than ever
before - thus creating new bases of competition. Rapid access to critical
information and the ability to act quickly and effectively will distinguish the
successful banks of the future. The bank gains a vital competitive advantage by
having a direct marketing and accountable customer service environment and
new, streamlined business processes. Consistent management and decision
support systems provide the bank that competitive edge to forge ahead in the
banking marketplace.
Major applications. The advantages accruing from computerization are threedirectional - to the customer, to the bank and to the employee.

For the customer. Banks are aware of customer's need for new services and
plan to make them available. IT has increased the level of competition and
forced them to integrate the new technologies in order to satisfy their customers.
They have already developed and implemented a certain number of solutions
among them:
1.Self-inquiry facility: Facility for logging into specified self-inquiry
at the branch to inquire and view the transactions terminals in the
account.
2. Remote banking: Remote terminals at the customer site connected to the
respective branch through a modem, enabling the customer to make inquiries
regarding his accounts, on-line, without having to move from his office.
3.Anytime banking- Anywhere banking: Installation of ATMs which offer nonstop cash withdrawal, remittances and inquiry facilities. Networking of
computerized branches inter-city and intra-city, will permit customers of these
branches, when interconnected, to transact from any of these branches.
4.Tele banking: A 24-hour service through which inquiries regarding balances
and transactions in the account can be made over the phone.
5.Electronic Banking: This enables the bank to provide corporate or high value
customers with a Graphical User Interface (GUI) software on a PC, to inquire

about their financial transactions and accounts, cash transfers, cheque book
issue and inquiry on rates without visiting the bank. Moreover, LC text and
details on bills can be sent by the customer, and the bank can download the
same. The technology used to provide this service is called electronic data
interchange (EDI). It is used to transmit business transactions in computerreadble form between organizations and individuals in a standard format.
As information is centralized and updates are available simultaneously at all
places, single-window service becomes possible, leading to effective reduction
in waiting time.

For the bank. During the last decade, banks applied IT to a wide range of
back and front office tasks in addition to a great number of new products. The
major advantages for the bank to implement IT are:
Availability of a wide range of inquiry facilities, assisting the bank in
business development and follow-up.
Immediate replies to customer queries without reference to ledger-keeper
as terminals are provided to Managers and Chief Managers.
Automatic and prompt carrying out of standing instructions on due date
and generation of reports.
Generation of various MIS reports and periodical returns on due dates.
Fast and up-to-date information transfer enabling speedier decisions, by
interconnecting computerized branches and controlling offices.

For the employees. IT has increased their productivity through the

followings:
Accurate computing of cumbersome and time-consuming jobs such as
balancing and interest calculations on due dates.
Automatic printing of covering schedules, deposit receipts, pass book /
pass sheet, freeing the staff from performing these time-consuming jobs,
and enabling them to give more attention to the needs of the customer.

 Signature retrieval facility, assisting in verification of transactions, sitting

at their own terminal.

ROLE OF TECHNOLOGY AS A BUSINESS TRANSFORMER

Defining fundamental infrastructure goals
Chief information officers
IT files into one of three broad categories:
1. UTILITY
2. PROTECTOR
3. PERFORMER

LATEST TRENDS IN BANKING

Banks today have moved towards universal banking . banks today include
investment services in addition to services related to savings and loans.
Banks have now changed their approach towards technology, products and the
services offered by them :
1. Universal banking
2. Phone banking
3.Online government tax payment
4.Life insurance policies
5. Internet banking

6.Mobile banking
7.Tele banking
8.Various types of cards like credit card , debit card

There are three types of technology which is used in UCO Bank

These are as follows:
1. FINACLE
2. UCO BANK CARDS
3. ELECTRONIC PRODUCTS

IMPLICATION OF TECHNOLOGY IN BANKING

Anywhere , anyplace and anytime banking
Timeless and placeless banking
convenience banking
goodbye to traditional instruments invitation to new instruments
disappearance of conventional risk and arrival of new risksleading of
currency less monetary system.

CHAPTER - II

BANK PROFILE

UCO BANK
UCO Bank is a commercial bank established in 1943. The idea to establish the
bank was first conceived by G.D. Birla, the famous industrialist, after the
historic 'Quit India Movement' in 1942. The idea was culminated on the 6th of
January 1943, when The United Commercial Bank Ltd. was born with its
Registered and Head Office at Kolkata. A commercial bank and a Government
of India Undertaking, it comprises of government representatives as well as
renowned professionals like accountants, management experts, economists,
businessmen, and so on, in its Board of Directors. United Commercial Bank has
stretched out to of all segments of the economy - be it agriculture, industry and
commerce , services or infrastructure.
Along with 13 other major commercial banks of India, United Commercial
Bank was nationalized on 19th July, 1969, by the Government of India.
Thereafter the Bank expanded rapidly. To keep pace with the developing

scenario and expansion of business, the Bank undertook an exercise in

organizational restructuring in the year 1972. Under the act of Indian
Parliament, in 1985, its name changed from United Commercial Bank to the
present name, UCO Bank. As of 2005, the bank has 2000 Service Units spread
all over India. A distinctive feature of UCO bank is its introduction of 'NO
HOLIDAY' branches. These bank branches work on all the 365 days of a year.
With the age of global banking, UCO bank has also changed to be adept with
the newest techonology.

Organisation Structure
Headquartered in Kolkata, the Bank has 45 Zonal Offices spread all over India.
Branches located in a geographical area report to the Zonal Office having
jurisdiction over that area. These Zonal Offices are headed by Senior Executives
ranging upto the rank of Deputy General Manager, depending on size of
business and importance of location. The Zonal Offices report to 10 Circle
Offices headed by General Managers/senior Deputy General Managers.

BANK AND ATM SERVICES

Headquartered in Kolkata, UCO Bank has about 35 Regional Offices spread all
over India. Overseas, it has two branches in Singapore and Hong Kong. UCO
bank has a total of 414 ATMs across the states of Andhra Pradesh, Assam,
Bihar, Chattisgarh, Chandigarh, Goa Gujarat, Haryana, Himachal Pradesh,
Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra Meghalaya,
Nagaland, New Delhi, Orissa, Pondicherry,
Punjab,
Rajasthan,
Nadu,Tripura,Uttarprdesh

Products & Services

NRI Banking
Foreign Currency Loan
Finance/Services to Exporters
Finance/Services to Importers
Remittances

Forex & Treasury Services

Resident Foreign Currency (Domestic) Deposits
Correspondent Banking Services
General Banking Services

Major Market Competition

The major competitors of UCO Bank have always been the dominat entities of
the Indian Banking Sector,namely State Bank of India, Punjab National
Bank, Bank of Baroda,HDFC Bank, ICICI Bank, Axis Bank and Dena
Bank.The earlier years saw a limited presence of rivals who were mostly public
sector entities. But in the recent years, the surge of private banks like the ICICI
and HDFC have marked the beginning of a multi spectrum competition.
The liberalisation of the economy has also been an inviting aspect for the
foreign banks,which will create a new war for customers and capital base.

International Presence
Besides providing inland banking services through its vast network of branches
in India, UCO Bank has a vital presence in the financial markets outside India.
UCO Bank presently has four overseas branches in two important international
financial centres in Singapore and Hong Kong and representative office
at Kuala Lumpur, Malaysia andGuangzhou, China.and is considering proposals
to open further branches in major financial centres across the globe.
UCOBANK has international presence for over 60 years now.
The Banks Singapore Operations commenced from 21 April 1951 with the
opening of Singapore Main branch and subsequently Serangoon branch was
opened in "Little India" on 7 March 1959.The international linkage from
Singapore is supported by a large number of Indian branches network through
Integerated Treasury Branch, Mumbai.Other branches in India also provide
international banking facilities through Authorised Branches of the bank.
This international network is further augmented by correspondent arrangements
with leading Banks at all important world centres in various countries

Departments
As of January 2013, UCO Bank operates through 32 departments

CMD's Secretariat

ED's Secretariat (1)

ED's Secretariat (2)

AGM, Secy. to Board and Executive Secy. to CMD

Operations & Services Department

Audit & Inspection

Flagship

Corporate

Mid Corporate

Agriculture & Rural Business and Financial Inclusion- includes Small

Enterprises, Priority Sector, Regional Rural Bank (RRB) and Financial
Inclusion

Retail

Insurance Marketing Wing

Risk Management

Human Resource Management

Finance

General Administration

Security

Printing & Stationery

Credit Monitoring

Law

Vigilance

Personnel Services

Management Audit & HR Audit

Treasury & International Wing (T&IW) which includes Treasury &

Investment Management and International Wing

IPO Cell

Strategic Planning

MIS Task Force

Rajbhasha(National Language)

Corporate Communication

Information Technology

Recovery

e-Governance & Business Process Re-engineering

Regional Management
The governance of the Bank all around the nation's respective regional areas is
managed by a network of 45 Zonal Offices and 10 Circle offices present in
major as well as crucial parts of the country.

Vision Statement
To emerge as the most trusted, admired and sought-after world class financial
institution and to be the most preferred destination for every customer and
investor and a place of pride for its employees.

CHAPTER - III

METHODOLOGY OF STUDY

METHODOLOGY
A system of broad principles or rules from Which Specific methods or
procedures may be derived to interpret or solve different problems within
the scope of a particular discipline. Unlike an algorithm, a methodology is
not a formula but a set of practices .
A methodology does not set out to provide solutions - it is, therefore, not the
same as a method. Instead, a methodology offers the theoretical underpinning
for understanding which method, set of methods, or so-called best practices
can be applied to specific case, for example, to calculating a specific result.

It has been defined also as follows:

1.The systematic study of methods that are, can be, applied within a discipline
2.The study or description of methods.
The present study is based on 2ND approach

NEED FOR STUDY

Much of the available literature that are reviewed focus on a calculation of a
problem in IT without commenting or providing guidelines for IT managers
who wish to address the problem they are experiencing in such a way that
would best fit into their present IT system. It is, of course, not easy to identify
factors in IT that will support organizational strategies. To establish a method on
how organizations can do this will be of practical value to managers. Similarly,
the selections of IT investment factors require detailed attention and
advice on how managers could apply them. Conducting research into practical
issues can be regarded as a matter that demands attention.

OBJECTIVES OF STUDY
The present study contains some objectives. Followings are the main objectives:
1. To study the importance of IT in banking.
2. To study the various technology used for banking operation by UCO Bank.
3. To study the practical operations of technology used by UCO Bank.

SOURCES OF DATA
Source of data means from where the information or data is collected. Source of
data is of two types:
1.Primary data
2. Secondary data
PRIMARY DATA:
Primary data means original data that has been collected specially for the
purpose in mind . it means someone collected the data from the original source
first hand. In this study,the primary data is as follow:
1. Bank (manager,cashier and assistant manager)
2. Customers

SECONDARY DATA:
Secondary data means any data which have been collected earlier for some
purpose .
In this study the secondary data is as follows:
1. Bank manuals
2. Books
3.Some websites

LIMITATION OF STUDY
1.LIMITED TIME PERIOD: The time period to analyze the aspects of this
project is less .
2.LIMITED SCOPE: The study is basically based on a specific function of a
bank. This study do not cover the all functions of a bank. The study covers only
one particular area.

CHAPTER - IV

USE OF TECHNOLOGY IN UCO

BANK

USE OF TECHNOLOGY IN UCO BANK

The term Banking Technology refers to the use of sophisticated information
and communication technologies together with computers to enable banks to
offer better services to its customers in a secure, reliable, affordable manner and
sustain competitive advantage over other banks.
In the competitive financial market, the banks with the latest technology
and techniques are more successful in the modern civilization. Through this
banking, business can generate more and more profitability thus retaining
customers. Now a days Banks are not following the traditional or conventional
banking with manual operations. Banks have moved from disbursed to a
centralised environment, which shows the impact of technology on banks.
Banks are using new tools and techniques to find out their customers
needs and satisfaction and offer them tailor made products and services to make
it convenient. Through this people are benefitted and are comfortable to operate
the nearer branch for all payments and transactions. People can take advantage
in saving time and distance which was inconvenient in early days. Banks

provide a lot of products and services combined with technology are of great
use today
Basically there are three types of technology which are described as
follows:
1.Finacle system
2.UCO Bank cards
3. Other electronic products

FINACLE SYSTEM:
Finacle is a core banking software package developed by Indian technology
corporation Infosys. This system provides the holistic and integrated
transformation approach , complete with solutions and services.
Finacle solutions addresses the requirements of retail, corporate and universal
banking worldwide like
Core banking solutions
E-banking solution
Mobile banking solution
Wealth management

 CRM requirements etc.

Developer(s
Infosys
)
Initial
release

1999

Stable
release

10.2.09 / November 1, 2011; 3

years ago

Developmen
Active
t status
Written in

Java, C/C++

Operating
system

Cross-platform

Type

Banking software

License

Commercial

In Finacle system the following banking functions are perfomed

easily with less time. And these functions are as follows:
OPENING OF A SAVING ACCOUNT IN PC
FIRST OF ALL TYPE CUMM COMMAND THEN TYPE FUNCTION C
WITNESS CUSTOMER ID F4
CUSTOMER NAME
--------SHORT NAME
---------TYPE
INd (WHICH MEANS INDIA)
STATUS
GENDER/ILLITERATE/MINOR
OCCUPATION
00016 IF UNKNOWN
GENDER
--------------CONSTITUTION
IF MALE (THEN TYPE 04041) AND
IF FEMALE (THEN TYPE 040442
DOB
------------CUTOMER ID OF INTRODUCER
ADDRESS TYPE - C
AND CLICK ENTER
ADDRESS
THEN CLICK F6
THEN FILL THE DEYAILS GIVEN BELOW
COMMUNITY
--------------CASTE
---------------HEALTH CODE
---------------FILL TAX SLAB IF PAN NO. IS AVAILABLE
IF THE PAN NO. IS NOT AVAILABLE THEN TYPE TDS02
THEN TYPE F6
TYPE F6
F6 AGAIN
AGAIN TYPE F6
THEN F4
THEN SHIFT #
THEN F4
THEN F4
INDIAN CURRENCY
------------NATURE ACTIVITY
-------------

ID PROOF
ID REFERENCE
RESIDENTIAL PROOF TYPE REDUCED KYC
AREA CODE
11 ZERO AFTER AREA CODE
THEN CLICK F4
POLITICAL EXPERIENCE
NGP/NPO
SLAPING PART
ABIL CHECKED
THEN CLICK F4
INR
THEN F4
THEN FINALLY TYPE F10
AND GET THE CUTOMER ID

-------------------------------------------------TYPE THE AREA CODE AND PUT

N
NA
N
N

AFTER GETTING THE CUSTOMER ID FILL ALL THE DETAILS GIVEN

BELOW
TYPE THE OAK COMMAND
CUSTOMER ID
-------------SCHEME CODE
--------------TYPE F4
MODE OF OPERATION --------------ENTER
REMARKS
----------------CARD NO.
TYPE F4
AGAIN TYPE F4
PASS/SLATE
B
STATEMENT FREQUENCY
--------------LOCAL CALENDAR
N
DISPATCH MODE
C
TYPE F4
INTEREST DEBIT/ CREDIT ACCOUNT FLAG TYPE F4
NEXT INTERST CALCULATION DATE
- -----------------TYPE F4
ENTER OPTION
--------------------TYPE F4
NOMINATION
Y FOR YES AND N FOR NO
TYPE F4
ENTER OPTION
N
TYPE F4

NOMINEE DETAILS
--------------------TYE F4
THEN FINALLY TYPE F10
AND THE ACCOUNT IS OPENED
MODIFICATION OF ACCOUNT
TYPE THE COMMAND ACM
TYPE FUNCTIOM M
FILL THE ACCOUNT NO.
CLICK F2 AND CHOOSE OPTION A
RELATION TYPE J
RELATION CODE -

----------------

PUT G IN ENTER OPTION

CLICK F2
MODE OF OPERATION

CLICK F10

PASS BOOK ENTRY

TYPE PBP COMMAND
CLICK ENTER
FILL ACCOUNT NUMBER
CLICK F4
TYPE Y (IF NEED TO PRINT NAME/ADD

CLICK F4
AND CLICK F10 TO SAVE

HOW TO CLOSE AN ACCOUNT

FIRST OF ALL FILL THE MULTITASKING FORM

THEN TYPE THE COMMAND CAAC
TYPE THE FUNCTION Z
ACCOUNT ID
CLICK F4
AGAIN CLICK F4
CLICK F10
CLICK F3 TO GO BACK
AND THEN TYPE THE COMMAND TM
TYPE C/NP
ACCOUNT ID DEBIT ALL AMOUNT ATER CHECKING ALL
BALANCE
THEN DEBIT IN TM
AND FILL WITHDRAWL FORM
THEN THE ACCOUNT IS CLOSED

TRANSFER OF MONEY THROUGH CHEQUE

DEBIT :
TYPE THE COMMAND TM
TYPE THE FUNCTION ADD
TYPE T/CI
FILL ACCOUNT NO.
THEN FILL AMOUNT
TYPE D TO
INSTRUCTION TYPE
INSTRUCTION NUMBER
DATE
CLICK F4
AGAIN CLICK F4
CREDIT
TYPE THE COMMAND TM
TYPE THE FUNCTION ADD
TYPE T/CI
ACCOUNT NUMBER
TYPE CREDIT BY
CLICK F4
CLICK F10

VERIFICATION

FOR INQUIRY USE ACI AND ENTER OPTION SFOR CHEQUE

BOOK DETAIL

CHEQUE BOOK DESTROY

TYPE THE COMMAND CHBM
TYPE THE FUNCTION D
CLICKF4
FILL THE ACCOUNT NO.
CLICK F4
START CHEQUE NO. FROM WHICH YOU WANT TO DESTROY
CLICK F4
ENTER NO. OF LEAVES TO DESTROY
CLICK F4
SYSTEM WILL SHOW THE LIST CLICK F10 TO SAVE

SCANNING OF SIGNATURE

For scanning of signature a folder in c:\signcap should be opened. Then

double click sign cap-user id /password is admin file name (give any name
for example a) select the c:\signcap path and proceed another screen
will come
Now enter key 0
Then put the 14 digit account number
Click F6(SCAN)
Click select resolution as 75% and size 75%
Click on preview and select the area to be scanned
Then scan
And write the mode of operation of the account
Click F10 to save
Delete 0 at Sr.no. Press enter key sr. No. 1 will come automatically
Do the same practice scanning 20-25 signature in the same folder after this
create another fill.

For uploading the scanned signature folder use LDIMG in FINACLE

and put the file name with extension .tif (for e.g. a .tif) and click f4
Again click F4 finally it will ask for over ride y-f4
Quit and press any key to continue click F4 and the main screen will come

VERIFICATION

For verification type ; IMGMNT

Type Function v
Put the 14 digit account number
Click F4
Check the signature and close it
And clickF3
Again click F3
Click F10And continue the same process till the signature verification
completed.

TRANSFER OF ACCOUNT FROM ONE SOL TO ANOTHER SOL

Type the menu ACXFRSOL menu for transfer of account from one sol to
other and if ATM card has been issued on that particular account we also
have to do ATXFRSOL to avoid any dispute in future and if e-banking
facility has been provided on a particular account and you are transferring
that account to other SOL as per the request of account holder

Then do sol change as above and also transfer customer ID using CUMM
to (change primary sol ) destination sol and verify the same by other user in
finacle.

CUSTMOB

Updating of mobile number of customers in Finacle system to receive real

time SMS alerts. Over the last few years SMS has emerged as an efficient
tool for improvement of customer service as well as the medium for quick
and efficient communication within the bank . Recently bank has engaged a
new SMS service provider to cater to the substantial growth in the SMS
volumes . There is a need to update the mobile number of customers in the
Finacle .The mobile number of customers can be updated in the Finacle
through the existing cumm menu under permanent address field. In
addition to the above , a new menu CUSTMOB has been created in the
Finacle to update the mobile number of the customers.

VERIFICATION
TYPE THE COMMAND CHRMAU
TYPE THE FUNCTION V
CLICK F4
ACCOUNT ID
CLICK F4
GIVE START NO.
CLICK F4
SYSTEM WILL SHOW THE LIST
CLICK F10 TO SAVE

IMPORTANT FUNCTION KEYS

HOT KEYS
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
F11
F12
ENTER
SHIFT+F4
CONTROL+E
CONTROL+D
CONTROL+D
CONTROL+X
CONTROL+F

HELP
LIST
BACK TO MENU
ACCEPT
BACK GROUND MENU
NEXT BLOCK
QUERRY
COPY
SIGNATURE VIEW
COMMIT
NEXT FIELD
PREVIOUS BLOCK
NEXT FIELD
SELECT
FIELD DETAILS
PAGE DOWN
PAGE UP
BOD/DATE
RESET THE FIELD

SOME IMPORTANT KEYS

DURING DAY end process ,some non financial transactions remains pending
by which the system will not allow for day end . so you can check the pending
transactions by using menu option AFP/AFI and details of pending can be easily
be known by referring table given below.

MENU: AFP/ AFI

TABLE
CMG
UPR
GAM
PYRD
OTC
ATT
XXX
NAM
GET
CTB
SPT
SDR
IMT
IMA
DST
LRS
ITC
LLT
ANT

CUTOMER MAINTENANCE - CUMM/ HCUMM

USER PROFILE
- HUPM
ACCOUNT MASTER
- ACM
STANDING INSTRUCTION - SIM
RTGS / NEFT
HRTGS
ACCOUNT TRANSFER FORM FROM SOL
ACXFRSOL
CHEQUE DESTROY
- CHBM / CHBMAU
RTGS / NEFT
- HRTGS
EMPLOYEE DETAILS
- EFM
CHEQUE BOOK ISSUE
- ICHB / ICHBAU
STOP PAYMENT
- SPP / SPPAU
SECURITY / STOCK LODGEMENT - SRM/HCLM
SIGNATURE UPLOAD
- LDIMG / IMGMNT
INVENTORY MOVEMENT IMC
DRAFT ISSUED MANUALLY DDSM
LOAN RESHEDULING
HLARA
INTEREST TABLE
INTTM
LIMIT NODE MAINTANANCE - INTTM
NOMINATION DETAILS - ACM - N OPTION

CARDS OF UCO BANK

CARDS AND ITS TYPES:
1. Debit card
2. Credit card
3. ATM card
4. Charge card
5. Store value card
6. Smart card
7. Fleet card
8. Magnetic strip card

DEBIT CARD

Purchasing by debit card

A debit card ( also known as a bank card or check card) is that when a
cardholder makes a purchase funds are withdrawn directly from either
the bank account, or from the remaining balance on the card.

The use of debit cards has become widespread in many countries and has
overtaken use of cheques.

PROCESS OF DEBIT CARD HOTLISTING THROUGH SMS

Bank has introduced the facility of Debit Card hot-listing through SMS. Using
this facility, a customer can hot-list Debit Card by sending SMS to 9230192301
through his/her registered Mobile No. Through this process, debit card will be
hot-listed and a confirmatory SMS alert will be sent to the customer. In case the
card is not hot-listed or services are not available at that point of time, then also
SMS alert with proper information/guidance will go to the customer.
The following three options will be available for hot-listing of debit card:
Optio
SMS Format
n

Example

HOT

HOT

HOT<space><last 4 digit of card

HOT 1234
no.>

HOT<space><14 digit accountHOT

no.>
12345678901234

SMS to be sent
on

9230192301

The three options are explained as under:

Option 1: All cards attached with the mobile number will be hot-listed

In case customer does not remember the account no. or card no., then he/she has
to send the SMS as shown below from registered mobile number:
HOT
and send to 9230192301
Based on the requesting mobile number, card/s linked to the mobile number.
will be hot-listed. If mobile no. is available in multiple customer profiles,
request will be declined and appropriate SMS alert will go to the customer.
Option 2: Only mentioned card number will be hot-listed
In this case customer has to send the SMS as shown below from his/her
registered mobile number:
HOT<space><last
4
and send to 9230192301

digits

of

card

no.>

The customer can check the last four digits of the card through the SMS alerts
sent to them in past on making transactions through the card. If the last 4 digits
of card no. matches with the card no. issued by the Bank, then card will be hotlisted.
Option 3: All cards linked to the primary account no. (i.e. in case of
multiple accounts, the account that has been designated as the main
account of operation from which purchase transactions, cash withdrawal
charges and fees related charges will be debited) will be hot-listed
In this case customer has to send the SMS as shown below from his/her
registered mobile number:
HOT<space><14
digits
and send to 9230192301

of

account

no.>

If the mobile number registered with the Bank and the primary account no.
belongs to the same customer, then card/s linked to the account no. will be hotlisted.
General Conditions:

It may be noted that, customer should consider the card as hot-listed, only
after receiving confirmatory SMS alert from the Bank. Bank will neither
entertain any claim nor be held liable for any loss suffered by the customer due
to misuse of the card in the interim period.
In case of un-availability of above service or in case of urgency, customers are
requested to contact Banks 24*7 customer care on 18001030123 or can send
mail to uco.custcare@ucobank.co.in.
Apart from above mentioned facility following facilities are also available from
debit card hotlisting:
1. To contact Banks customer care either by dialling toll free no.
18001030123 or by sending e-mail to uco.custcare@ucobank.co.in.
2. To contact any of the UCO Bank branch and request for hot-listing of
card.
3. Through Mobile Banking facility (for those customers, who have availed
the Mobile Banking facility using the Debit card).

CREDIT CARD

A credit card is that the issuer of the card creates a line of

credit for the cardholder on which the cardholder can draw
(i.e., borrow)
for payment to a merchant in making a
purchase.
Most credit cards are issued by
or
banks or credit unions,
but
some
financialinstitutions also offer cards.

through
non -

local
bank

The information given below gives more easy steps and procedures to apply for
UCO bank credit cards and the benefits offered by them and more. UCO bank
has recently introduced the facility of credit cards to its customers.
It used to offer only the debit cards for a while and did not plan to extend the
provision of credit cards for it customers for a long time. Eventually UCO bank
came up with all new offer and more exciting value added services to its
customers
as
a
promotional
task
of
the
enterprise.
UCO bank does not provide the facility of online application for UCO bank
credit cards. Hence one has to visit the nearby branch in order to apply for the
creditcard.
You must be holding a saving account at least to be eligible for the credit card.
Moreover there are some more ground rules of the bank which have to be
fulfilled by the applicant in order to possess the credit card of UCO bank.
General

information

about

UCO

bank

credit

card:

If you are planning to apply for UCO bank credit card simply visit the nearby
branch and the banker will explain you the latest terms and conditions of the
recently
launched
credit
card.
Normally UCO bank issues credit cards for only those applicants whose annual
income is more than 2lac. There are certain important documents which need to
be submitted along with the duly filled application form of UCO bank credit
card.

You

should

submit

copy

of

ID

proof

and

address

proof.

A copy of your income TAX returns and a copy of your last three months salary
slip
are
mandatory.
You should also submit a self attested photograph to the bank.
As a complimentary offer, UCO bank offers a insurance policy for the applicant.
The credit card will be dispatched normally after 5 to 7 working days of time. It
will be either sent to your permanent postal ID or you may have to collect in
person from the nearby regional branch of the bank.
You can also avail loan facility, credit facility, enhancement of credit facility
and more. UCO bank takes up all the responsibility of keeping your account
safe and totally confidential without messing it with other accounts.

ATM card

ATM card (known under a number of names) is that it can be used in an

automated teller machine (ATM)
for transactions such as deposit cash
withdrawals, obtaining account information, and other types of transactions,
often through interbank networks.
.

PREPAID CARDS
Prepaid cards offer some of the same features as debit and credit cards, but you
dont need a bank account to operate one. You top-up your card with your own
money, which you can then spend by using the card. As you are simply
spending your own money, you can never run up debt or spend more than you
have in your account.
Prepaid cards usually carry either the Visa or Mastercard symbol and can be
used for purchases wherever a credit card is accepted. You can use them to pay
for things in shops, online or to withdraw money at ATMs. Some cards also
have chip and pin features.
-Prepaid cards may provide a convenient solution for you if:
You cannot get a credit card
You do not want a credit card
You have a credit card but do not want to use it online.

Charge card
A charge card is that the cardholder is required to pay the full balance of
the statement amount, which is usually monthly. It is a form of a very shortterm loan to cover the cardholder's purchases. The period of the loan is
the period between the purchase and the statement date plus the period
that the cardholder has to pay the account, a potential period of usually up to 55
days. Interest is usually not charged on charge cards and there is usually no
limit on the total amount that may be charged. A partial payment (or no
payment) may result in a late payment fee,the possible restriction of future
transactions and a potential cancellation of the card.

*-

Stored-value card

A stored-value card is that a monetary value is stored on the card, and not in an
externally recorded account and differs from prepaid cards where money is on
deposit with the issuer similar to a debit card. One major difference
between stored value cards and prepaid debit cards is that prepaid
debit cards are usually issued in the name of individual account holders, while
stored-value cards are usually anonymous.

The term stored-value card means the funds and or data are physically
(materially, with mass) stored on the card. With prepaid cards the data is
maintained on computers affiliated with the card issuer.

FLEET CARD

A Fleet card is used as a payment card most commonly for gasoline, diesel and
other fuels at gas stations.Fleet cards can also be used to pay for vehicle
maintenance and expenses at the discretion of the fleet owner or manager.
The use of a fleet card also eliminates the need for cash carrying, thus
increasing the level of security felt by fleet drivers. The elimination of

cash also makes it easier to prevent fraudulent transactions from occurring at a

fleet owner or managers expense.

Fleet cards are unique due to the convenient and comprehensive reporting
that accompanies their use. Fleet cards enable fleet owners/managers to
receive real time reports and set purchase controls with their cards helping
them to stay informed of all business related expenses.

ELECTRONIC PRODUCTS OF UCO BANK

Electronic products of UCO bank are also a part of technology.

These products are as follows:

1.Internet banking
2.Mobile banking
3. Plastic money
4.Phone banking
5. Tele banking
6.Remote banking
7. NRI banking services
8. Self inquiry facilities
9.Signature retrievel facilities
10.E- banking

INTERNET BANKING

With the rapid digitalization that is happening around and with Internet
becoming an essential part of our routine lives, Banking on Internet Platform
assumes a special significance. IDBI Bank provides its customers, 24 hours
online banking services - anytime, anywhere with its Internet Banking.
Agreeably, such a service requires security of the highest nature and complete
privacy protection. Thus, we provide a completely secure environment, using
128-bit encryption SSL (Secure Sockets Layer), digitally certified by VeriSign.
128-bit SSL ensures world-class security for Internet and e-commerce
transactions.
Internet banking Features- Mentioned below are the products and services that

are available to you on Internet Banking.

Account InformationAccount balance
Account related enquiries and status
Transaction tracking and history
Loan Installments and funds flow details
Statements
Cheque status

Demat Account InformationDemat Account Details displays the name, correspondence address,
account numbers and bank account numbers associated with the account.
Holding Statements displays the list of demat scrip with ISIN code, scrip
name, and balance.
Statement of Transaction lists the transactions for a period, with details of
security and balances.
Billing statement details the charges for respective transactions.
Online Instructions and RequestsCheque book
Stop payment
Fixed and Recurring deposit opening / renewal
Mobile / DTH recharge
IPO application through ASBA
Online Payment ServicesInternet Banking offers online payment facility linked with merchant
websites/e-shops through its direct debit payment gateway service. The Bank
offers this facility to online merchants/service providers requiring online
payment services such as e-commerce merchants, Online Share Trading portals,

an AMC selling Online Mutual Funds etc.

Bill Payment and PresentmentEBPP Electronic Bill Presentment and Payment feature allows IDBI.
Bankcustomers to pay for their utility bills online through the Bank's Internet
Banking service or also by visiting the website of the service provider.

MOBILE BANKING

Mobile banking is a term used to refer to systems that allow customers of a

financial institution to conduct a number of financial transactions through a
mobile device such as a mobile phone or tablet.

Mobile banking services

Typical mobile banking services may include:
Account information
1. Mini-statements and checking of account history
2. Alerts on account activity or passing of set thresholds
3. Monitoring of term deposits
4. Access to loan statements
5. Access to card statements
6. Insurance policy management

Transaction
1. Funds transfers between the customer's linked accounts
2. Paying third parties, including bill payments and third party fund
transfers(see, e.g., FAST)
3. Check Remote Deposit

Investments
1. Portfolio management services
2. Real-time stock quotes
3. Personalized alerts and notifications on security prices

Support
1. Status of requests for credit, including mortgage approval, and insurance
coverage
2. Check (cheque) book and card requests
3. Exchange of data messages and email, including complaint submission
and tracking
4. ATM Location
Content services
1. General information such as weather updates, news
2. Loyalty-related offers
3. Location-based services
A report by the US Federal Reserve (March 2012) found that 21 percent of
mobile phone owners had used mobile banking Based on a survey conducted
by Forrester, mobile banking will be attractive mainly to the younger, more
"tech-savvy" customer segment. A third of mobile phone users say that they
may consider performing some kind of financial transaction through their
mobile phone. But most of the users are interested in performing basic
transactions such as querying for account balance and making bill payment.

Plastic money:
Credit cards or smart cards like VISA ELECTRON have made the
banking industry more flexible than before. With a credit card , a customer
can borrow a specific amount of money from the bank to purchase any thing
and the bank bills them later. In this case, they dont have to go through the
hassle of borrowing small money. Then with Smart Cards like visa
electron , a customer can pay for any thing using that card and that money is

deducted from their bank accounts automatically, they can also use the same
card to deposit or withdraw money from their accounts using an ATM
machine.

Tele-banking:
Tele banking is another innovation, which provided the facility of 24 hour
banking to the customer. Tele-banking is based on the voice processing facility
available on bank computers. The caller usually a customer calls the bank
anytime and can enquire balance in his account or other transaction history. In
this system, the computers at bank are connected to a telephone link with the
help of a modem. Voice processing facility provided in the software. This
software identifies the voice of caller and provides him suitable reply. Some
banks also use telephonic answering machine but this is limited to some brief
functions. This is only telephone answering system and now Tele-banking. Tele
banking is becoming popular since queries at ATMs are now becoming too
long.

Remote banking:
Banks have installed ATM machines in various areas; this means a customer
does not have to go to the main branch to make transactions. This facility has
also enabled anytime banking, because customers can use ATM machines to
deposit money on their accounts. Remote banking has helped people in rural
areas improve on their culture of saving money.

Self-inquiry facility:

Instead of customers lining up or going to the help desk, banks have

provided simple self inquiry systems on all branches. A customer can use
their ATM card to know their account balance, or to get their bank statement.
This saves time on both sides.

E-banking:
This enables the bank to deliver its services easily to its high end customers. To
make the system user friendly to all clients, banks have used a Graphical User
Interface (GUI) , with this software , customers can access their bank details on
their own computers, make money transfers from one account to another, print
bank statements and inquire about their financial transactions. Another
technology used by banks to exchange data between the bank and clients is
called Electronic Date Interchange (EDI); this software can be used to transmit
business transaction in a computer-readable form. So the client on the other end
will be in position to read the information clearly.

Any where Banking: With expansion of technology, it is now possible to

obtain financial details from the bank from remote locations. Basic transaction
can be effected from faraway places. Automated Teller Machines are playing an
important role in providing remote services to the customers. Withdrawals from
other stations have been possible due to inter-station connectivity of ATMs.
The Rangarajan committee had also suggested the installation of ATM at nonbranch locations, airports, hotels, Railway stations, Office Computers, Remote
Banking is being further extended to the customers office and home.

Signature retrieval facilities:

Technology has played a big role in reducing fraud in banks which

protects its clients. For example, banks use a technology which verifies
signatures before a customers withdraws large sums of money on a specific
account and this reduces on the errors or risks which might arise due to
forgery.

CHAPTER - V

CONCLUSION AND SUGGESTIONS

CONCLUSION

Emerging technologies have changed the banking industry from paper and
branch based banks to digitized and networked banking services. Therefore we
can conclude that "Technology has played a big role in reducing fraud in banks
which protects its clients"

Indian public sector banks that hold around 75 % of market share do have taken
initiative in the field of IT. They are moving towards the centralized database
and decentralize decisions making process. They posses enviable quality
manpower. Awareness and appreciation of IT are very much there. What is
needed is a big push the way it was given in the post nationalization period for
expansionary activities. IT and India have become synonymous. Whether India
becomes a destination for outsourcing or it becomes a development centre is
matter of debate. As far as banking industry in India is concerned it can be said
that although the Indian banks may not be as technologically advanced as their
counterparts in the developed world, they are following the majority of

international trends on the IT front. The strength of Indian banking lie in

withering storms and rising up to the expectations from all the quarters-catching
up with all the global trends is a matter of time.
UCO Bank use various technologies in banks like Finacle system, ATM services
and internet banking etc.with the help of these technologies the burden of the
employees of bank is very less.
To conclude it can be said that the UCO Bank use technology to provide better
services to its customers. UCO Bank also provide technology to its customers in
the form of internet banking, mobile banking ,ATM cards ,tele banking , debit
and credit cards.
It can be concluded without any doubts that the the UCO Bank is satisfactory
but the suggestions should also kept in mind for improved working and
satisfaction to customers.

SUGGESTIONS:
Based on the study following suggestions have been given below:
1. Banks should take necessary steps to create awareness among rural
people about the advantages of e-banking / internet banking services
available in the banks.
2. Among the other services most of the banks offer simple transaction of e
banking which includes monthly bank account statement by e-mails,
password changing, bill payment, online tax payments, customer
correspondence, and demonstrations of I-banking. These services are
available on almost 70 per cent of the transactional websites of the banks. In
order to encourage the customers as well as potential customers the facility

should be provided by all the internet banks. Only 66 per cent banks offer
demonstration of I- banking services to the customers.
3.Most of the customers have not availed of the e-banking / internet
banking services because they do not trust the internet channel presuming
it as complicated. So banks may set up a team of personnel to train the
customers to get acquainted with internet channel.
4.It is argued that as banking services are in the nature of public good, it is
essential that availability of banking and payment services to the entire
population without discrimination is the prime objective of public policy
5. Anywhere banking service, which is offered by few banks in India, the
customer can transact from any branch of the bank. The details regarding the
customers made available in a central computer linked to various branches. All
the information relating to the customer can be accessed from this system.

BIBLIOGRAPHY
Reference to books:
Mittal R. K. and Dhingra Sanjay.(2015) Technology in Banking Sector

Gulati V. P., Sivakumaran M. V., C. Manogna.(2015) IT framework for

Indian banking sector
RBI (1998) Report of the committee on Banking sector reforms

Websites:
WWW.UCOBANK.COM

WWW.DNB.CO.IN

Sharma, R.K.; (2009) Legal and Regulatory Aspects of Banking Kalyani

publishers

Gupta, Shashi; (2007) Money Banking ; Kalyani publishers