JON JOHNSON

(206) 790-6444 E-mail: DirectorIT@hotmail.com

http://www.linkedin.com/pub/jon-johnson/9/22a/107
SUMMARY
Executive Information Technology Leader with demonstrated success in technology planning and
execution to support strategic business objectives. Recognized for implementing technology standards,
processes and initiatives that significantly improve customer satisfaction, generate multi-million dollar
impacts, increase revenue and reduce costs. Specializes in building and maintaining cohesive teams
during periods of large-scale change. Six Sigma Black Belt and PMI certified. ITIL and LEAN trained.
PROFESSIONAL EXPERIENCE
Atos Bellevue, WA 2013 - 2015
Strategic Business Executive
- Account executive for Symetra and Franklin Templeton.
- Negotiated several contracts, amendments and extensions.
- Owned staffing, executive presentations, strategic planning and customer relationships.
- Responsible for budgets, financial reporting and reaching aggressive goals.
- Project management oversight and data center consultation.
- SLA and personnel management including mainframe, servers, networks, database, storage, applications, projects
and data backup.
Logicalis Bellevue, WA 2010 - 2013
Senior Program Manager Data Centers
- Project/Program Management and consultation including infrastructure, data centers, networks, applications,
tools and processes.
- Conducted several customer planning sessions and project efforts to prioritize ITIL3 needs and tools.
- Established baseline processes/measurements for several hospitals to plan for improvements and measure against.
- Responsible for pre-sales through closure.
Atos Arlington, TX 2005 - 2010
VP, Managing Director North American Data Centers
- Orchestrated turnaround of organization with 200 employees, 20 direct reports including 5 Directors. Formulated
overall strategy, technology, customer service, and budget plans to drive business.
- Documented all managed services processes, conducted customer interviews and implemented measurements to
establish baselines for improvement.
- Successfully added improvement year-over-year for profitability through entire tenure.
- Increased Gross Margin from (-10%) to +20% in under three years using LEAN and Six Sigma practices.
- Guided large-scale change including virtualization, cloud computing, SaaS and on-demand computing.
- Improved customer satisfaction from C to A- grade while lowering attrition rate from 24% to 4%.
- Owned full P&L, budget planning, customer satisfaction, and pre-sales for North American data centers.
- Negotiated enterprise-level contracts with vendors and suppliers.
- Directed 24x7 data center teams supporting full production services including: Mainframe (2800 MIPS), AS400,
Midrange (iSeries),Windows (12,000 servers), UNIX, Linux, Database (SQL, Oracle, DB2, MySQL), Exchange,
SharePoint, Network (WAN, LAN, SAN, VLAN), TCPIP, iLO/DRAC/KVMoIP, VMware, Storage,
physical/virtual security, Disaster Recovery, Quality (ISO9001, SAS70), Sales, EDI, Project Management,
Auditing, Metrics, Managed Services, Consulting, Active Directory, Infrastructure,
buildouts/migrations/decommissions, data backup, Training, Compliance standards (FDA, HIPAA, SOX, etc.),
Tooling and Automation.

JON JOHNSON (page 2)

(206) 790-6444

E-mail: DirectorIT@hotmail.com

http://www.linkedin.com/pub/jon-johnson/9/22a/107
Washington Mutual Seattle, WA
2000 2005
Vice President /PMO Director Data Centers
- Managed Project Management Office (PMO) including 10 Project Managers and 12 Project Coordinators.
- Planned and managed multiple large-scale projects including data center builds/upgrades/consolidations, process
reengineering and migration/decommission efforts with individual budgets of up to $250M.
- Established new operations and call center processes to improve profitability and customer satisfaction.
- Oversight and involvement with audit preparation including Sarbanes-Oxley (SOX), ARR, and IPR.
GE / IBM - Alpharetta, GA 1996 2000
Data Center Manager
- Managed up to 80 FTEs from mainframe, midrange, and production control through five changes in executive
management and one company buyout.
- Led Six Sigma effort to raise operations from 2.5 Sigma rating (approximately 100,000 failures per million
opportunities to 5.2 Sigma (approximately 200 failures per million opportunities) within nine months.
- Facilitated growth from 150 customers using 750 MIPS to 300 customers using 2,200 MIPS in five years.
- Supported mainframe, Wintel, AS400/iSeries, networks, storage, data backup and database groups.
Boeing Computer Services- Bellevue, WA 1988 1996
Project Manager, Programmer, Systems Security, and Data Center Support Lead
- Created and managed automated job recovery software project which saved 75% or work time and personnel.
- Recognized for successful process/tool improvements.
- Invented online documentation system that gave universal access, cut costs, and promoted procedural
redefinition.
- Gave training presentations on auto-recovery software, TSO/ISPF, scheduling products, and quality programs.
- Elected as head of Quality Circle group unprecedented 3 times.
- Chosen to be in initial group of trainees for Total Quality Management and World Class Competitiveness
programs.

EDUCATION
GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, GA, 1999
MBA, Master of Science in Management
Concentration: Information Technology Management
SEATTLE UNIVERSITY, Seattle, WA, 1992
Bachelor of Arts (English)
HONORS AND AWARDS
PMI/PMP Certified Project Management Professional
Six Sigma Black Belt Certified
ITIL trained
LEAN trained
Accepted as a member of Mensa, Ltd. Association
Management Appreciation Awards
Numerous customer, and peer appreciation awards
Appreciation Awards from United Way, Special Olympics, Habitat for Humanity and YMCA