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SCIENCES, TIRUPATHI
MBA IV SEMESTER - PRE FINAL
PAPER: MARKETING OF SERVICES
Duration:
3
hours
Max.marks: 70
PART-A
Descriptive Type Questions
Each Question Carries 10Marks
1) (a) Define services and discuss its importance in modern business.
Or
(b) What are the components involved in marketing mix of services market?
2) (a) Explain the steps involved in planning process of services marketing?
Or
(b) Discuss how to position the services of a product?
3)
(a) Discuss the role of communication in services of marketing?
Or
(b)Explain various tools of CRM?
4)
(a)What are the issues in implementation of technology in services?
Or
(b) Discuss the steps involved in customer retention?
5)
(a) Explain the importance of financial services?
Or
(b)How to market health services?
PART-B
(20 marks)
(Case analysis) (Compulsory)
Business today, September 2002 issue reported that, Gloom was the prevailing the meat the press conference
called by the cellular operators association of India on august 19, 2002 all the suits of the stage with the
exception of MTNLs JM Misra reeled of number and factoids painting an extremely dismal picture of the
sector. it was left to Bharathi enterprises CEO,Sunimittal,to remind his brethren that the purpose of the meet
was to celebrate the 8 million-subscriber milestones.
Mittals Bharathi televentures is a listed company a ranity between Indian Telco and
that may explain his reluctance to admit that the sector is in the throes of crisis. A little prodding and he
confess, on an accumulated basis, no cellular service company has positive cash flow.
The numbers paint a bleak picture Telco invested a close to 6 billion dollars in 51
cellular network to which none has yet some have been around 7 years now became self financing. The
sectors accumulated losses are expected to increased from Rs6, 929crores in 2000-01 to Rs7, 719 crores in
2001-02and the losses are expected to increased by an additional Rs 1,000 crores this year. Two big players
Idea and Bharathi have tooted up losses of Rs 212crores and Rs 140 crores.Hutchison Telecom chief Sami
Ghosh says: The entire industry is profit-negative and cash flow negative today.
Questions:
1. What is the reason for mounting losses in cellular sector in India?
2. If you were the marketing manager of Bharathi Enterprises, what are the strategies you propose to make
the organisation come out of continuous losses?
RAYALASEEMA INSTITUTE OF INFORMATION & MANAGEMENT SCIENCES,
TIRUPATHI
MBA IV SEMESTER - PRE FINAL
PAPER: RETAIL MANAGEMENT
Duration:
Max.marks: 70
PART-A
Descriptive Type Questions
Each Question Carries 10Marks
hours
1)