ETIQUETTES

Good manners can open the doors that the best education cannot
Etiquettes : Etiquettes are the rules and conventions governing correct or polite
behavior used in society.
I. Importance of Etiquettes

Etiquette makes you a cultured individual who leaves his mark wherever he goes.
Etiquette enables the individuals to earn respect and appreciation in the society.
No one would feel like talking to a person who does not know how to speak or
behave in the society.Etiquette helps individuals to value relationships.
Etiquette is essential for an everlasting first impression. The way you interact
with your superiors, parents, fellow workers, friends speak a lot about your
personality and up- bringing.
Etiquette teaches you the way to talk, walk and most importantly behave in the
society.

II. Classification Of Etiquettes

Telephonic Etiquettes
Workplace Etiquettes
Business Etiquettes
Dining Etiquettes

1. DINING ETIQUETTES

Food is served from the left. Dishes are removed from the right
Pass food from the left to the right. Do not stretch across the table,
crossing other guests, to reach food or condiments
Always use serving utensils to serve yourself, not your personal silverware
Never intercept a pass. Snagging a roll out of the breadbasket or taking a
shake of salt when it is en route to someone else is a no-no.

1.1 Table Manners :

Unfold your napkin and place it on your lap.

Keep elbows off the table
Loud eating noises such as slurping and burping are very impolite.
Do not push your dishes away from you or stack them for the waiter when you
are finished. Leave plates and glasses where they are.
Say "Excuse me," or "I'll be right back," before leaving the table.

2. BUSINESS ETIQUETTES

Business
Business
Business
Business
Business
Business

Meeting Etiquettes
Attire Etiquettes
Communication etiquettes
E-mail etiquettes
Dining Etiquettes
Salutation Etiquettes

2.2 Business Communication Etiquettes

How

To Introduce :
Introduce the person of greatest importance or authority first
When a client is involved, mention him or her first.
A proper business introduction should include first and last names.
Stand up & look the person in the eye
Extend your hand for a firm web-to-web handshake.
Introducer should keep his hands down at side

2.3 Business Meeting Etiquettes

Participant:
Never be late for Meeting, it is extremely rude to arrive late for meeting
Never enter meeting room without a notepad and pen.
Avoid personal questions during first meeting
Host:
Host should send a planned agenda ahead of time with clear objectives
As the meeting leader, thank people for attending and request feedback
Start and stop on time. Dont wait for latecomers
2.4 Business Salutation Etiquettes

The standard way to open a business letter is with Dear, the person's name (with
or without a title), and a colon, like this, Dear Louise:
If you don't know a person's gender, use the full name rather than a title:
Dear Dana Simms: Dear T.K. Spinazola: If you are writing to two people, use both names in your salutation, like this:
Dear Mr. Trujillo and Ms. Donne:
Unless you are certain that a woman prefers Miss or Mrs., use the title Ms.
If you don't know the reader well or if the letter or the relationship is formal, use
a title and a last name (Dear Ms. Browne). Otherwise, use the first name (Dear
Gila).
if you don't know a person's name or gender, avoid "To whom it may concern."
Instead, use the job title or a generic greeting:
Dear Recruiter: Dear Claims

2.5 Business Attire Etiquettes

Clothing should be clean, pressed or wrinkle free, and without holes or frayed
areas. Shirts need to be tucked in
Body piercing which can be seen by the client (with the exception of earrings) is
not permitted
Hairstyle should project a professional appearance: clean, neatly trimmed, and
well-groomed.
Shoes matter. Shoes should be polished and leather is generally preferred.

2.6 Business Dining Etiquettes

Arrive on time and call ahead if you know you will be late
Wait 15 minutes before calling to check on the arrival status of your dinner
partners
Do not place any bags, purses, sunglasses, cell phones, or briefcases on the
table

Guests order first

Dont order the most expensive item
In general, dont order alcohol at a business meal
Business is discussed after the food order is taken
Rest silverware on your plate when speaking
Dont start eating until your host or hostess does, or until everyone has been
served
Try to pace yourself to finish at the same time as everyone else
Do not use both hands simultaneously to hold utensils and cups
If you have to sneeze, turn your head away from the table
The person who extends the invitation, pays the bill

3. WORKPLACE ETIQUETTES

Arrive early to work each day.

When meeting someone for the first time, be sure to shake hands palm to palm
with a gentle firmness.
Don't ask others to share their personal lives with you. This makes many people
uncomfortable in the work space.
Ask before putting someone on speakerphone.
Respect people's personal space
Personalize your voice mail
Keep the space professional and neat with appropriate personal touches! People
will see the space and consider it a reflection of you.
Return phone calls and emails within 24 hours - even if only to say that you will
provide requested information at a later date.

3.1 Cubical Etiquettes

Avoid loud phone conversations, especially of a personal nature

Don't just walk in; knock or make your presence gently known. Don't assume
acknowledgement of your presence is an invitation to sit down; wait until you are
invited to do so.
Keep your work area tidy, try not to be messy
Make sure you turn off the monitor while you go out for lunch or tea breaks
Do not wear strong perfume or cologne
Do not eat smelly food (e.g. fish)

4. TELEPHONIC ETIQUETTES

Ensure the number is correct

Never put the other person on long holds. Make sure you greet the other person.
Identify yourself immediately, dont make them guess who is calling
Take care of your pitch and tone
Answer before the third ring if at all possible.
Dont interrupt while the other person is speaking.
Observe courtesies like Hello , Please , Thank you and good bye
Ask them if its convenient to talk now make sure you are not disturbing them

Conclusion: You can get through life with bad manners, but it's easier with good
manners and Sometimes Good manners will open doors that the best education
cannot . So always learn proper etiquettes and follow them in your life