Steve Lavori

770-899-0880
Slavoricareer007@gmail.com
EXECUTIVE SUMMARY
Highly dedicated and professional seeking opportunity with a growth oriented company.
Experience in a variety of disciplines including technical analysis, accounting, and customer
service. I am a confident, natural and driven person who will go that extra mile to deliver superb
results to unlock opportunities through building effective and collaborative business
relationships with key customers.

QUALIFICATIONS

Strong experience in a technical support call center

Met performance metrics to include quality of call and efficiency

Proven ability to diagnose and troubleshoot hardware/system level failures

Multi-task on various forms of communication: phone, email, chat and ticking system

Experience supporting web based products

EXPERIENCE

Matrix Suppliers Snellville, GA - 04/2014 to Present

Technical Support
Product Support

Supervised established client accounts contacted clients regularly to establish effective

working relationships; maintained relationships with the companys customers.

Wrote concise and effective customer proposals Prepared sales contracts, quotations,
proposals and presentations.

Trained new employees.

Resolved any complaints or concerns from customers.

Worked with staff to effectively close sales; sales management, logistics, marketing, and
tech-service.

Worked closely with the sales management team and marketing staff

Asked probing questions to determine the best way to assist the customer with the issue
and offer practical solutions in accordance to department standards

Provided customers with complete procedures to resolve an issue

Identified, contacted and qualified leads.

Shared feedback on the product and user experience

NuMarket Stone Mountain, GA - 07/2013 to 04/2014

Enrollment Specialist
Technical Support

Made cold calls to prospective clients

Worked with TCP/IP, RS-232, com/irq conflicts and USB communications.

Provided training to end users on use of hardware, software and networking equipment

Understand the basic web page technology (HTML coding)

Performed troubleshooting and problem resolutions to end users and resellers in the US

Follow through on escalated issues to ensure problem resolution and customer

satisfaction

Handled escalated calls from other technical support team members as needed.

Notated each call on a log sheet to reference any pending issues or follow up calls

Talked to clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues

TECHNICAL SKILLS

Knowledge of
various data file
formats such as
XML, EDI FACT,
IDOC, HTML, CSV,
FTP, SFTP

EDUCATION
Brookwood High School

Proficient in MS
Office Products

QuickBooks /
Peachtree & Other
financial
technology
software

AP Automation