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Government of Kosovo

Ministry of Internal Affairs


Office of the National Anti-Trafficking Coordinator

Standard Operating Procedures


for Trafficked Persons in Kosovo

This publication has been produced within the framework of the project Strengthening Institutions in the fight against
trafficking in human beings and domestic violence funded by the EU Office in Kosovo and implemented by KMOP. Its
content is the sole responsibility of KMOP and does not necessarily reflect the views of the European Union.

Office of the National Anti-Trafficking Coordinator (ONATC)/Anti-Trafficking in Persons Secretariat (ATIPS)


MIA New Building
St. Luan Haradinaj N.N.
10 000 Prishtina
Tel: +381 38 200 19 004
E-mail: sekretariati@antitrafikimi-ks.org

Foreword
Trafficking in human beings is the slavery of our times that affects all countries around the world,
including Kosovo. Women, men, and children are moved internally or cross-border to be exploited in
prostitution, different labour sectors, forced begging, illegal activities, and organs trafficking. It is a
scourge that must be fought against at the local, national, and international level through unremitting
effort and cooperation among different stakeholders and anti-trafficking practitioners.
In the last decade, Kosovo has been at the forefront of this fight by enacting a far-reaching antitrafficking framework, including proper legislation, national strategies, action plans, a coordinating and
implementing mechanism against trafficking in human beings. At the centre of the anti-trafficking
framework, Kosovar authorities have always placed the protection and respect of the rights of trafficked
persons.
The Standard Operating Procedures for Trafficked Persons in Kosovo (SOPs) are certainly one of the main
outcomes of Kosovos long-standing engagement in the fight against human trafficking through multiagency and multi-disciplinary cooperation.
This document is in fact the result of a participatory process that involved a wide range of representatives and
experts of the governmental, non-governmental and international organisations from the very first version of
the Standard Operating Procedures in Kosovo (SOPs) drafted back in 2004 until today with this new further
improved version supported by the EU Office in Kosovo. I am very proud of this process and sincerely
grateful to all persons and organisations that jointly contributed to the improvement of the anti-trafficking
operational response to human trafficking in Kosovo. This shared effort allows stakeholders and practitioners
to be equipped with comprehensive and coordinated procedures to identify, protect and assist national and
foreign trafficked persons.
The new revision of the Standard Operating Procedures for Trafficked Persons in Kosovo shows the great
commitment of the Kosovar authorities in the fight against human trafficking and, most of all, in ensuring full
protection and support to trafficked persons at all stages of their referral, identification, and assistance
through a better harmonised multi-agency response. The lessons learned from the past SOPs implementation
have indeed been taken into account into the current document so to better meet the needs of the trafficked
persons, to provide more detailed guidance for the involved stakeholders, to align the procedures with the
changed institutional framework in Kosovo, and to ensure their full compliance with European and
international standards.
The revision and adoption of the new Standard Operating Procedures for Trafficked Persons in Kosovo is part of a wider
process aimed at the strengthening of the anti-trafficking system in Kosovo to promote the human rights of all
trafficked persons without any discrimination on any ground, such as gender, race, language, religion, national
or social origin, association with a national minority, political or other opinion, or other status. Because the final
aim of all extensive effort was, is and will always be the full protection and support of trafficked persons with the
ultimate view to empower them and free our society from one of the most pervasive violations of human rights
trafficking in human beings.
Saa Rai
Deputy Minister of Internal Affairs
National Anti-Trafficking Coordinator

Acknowledgements
The Office of the National Anti-Trafficking Coordinator (ONATC) wishes to express its sincere
appreciation to all national and local institutions, local and international non-governmental
organisations, and international organisations for their generous support and collaboration throughout
the process of the revision of the Standard Operating Procedures (SOPs) to identify, protect and assist
local and foreign trafficked persons in Kosovo.
First and foremost, ONATC would like to express its deepest gratitude to the EU Office in Kosovo, and
in particular to Edis Agani, for funding, coordinating, and providing the expertise for the revision of the
SOPs within the project Strengthening Institutions in the fight against trafficking in human beings and
domestic violence, implemented by KMOP. Special thanks to the EU-funded project team, especially
to Marco Bufo (team leader), Isabella Orfano and Vassia Karkantzou responsible for the SOPs revision,
Yelena Ispiryan for the former SOPs assessment, Arsim Mulaku for the former collection of
stakeholders and services providers contact details and Vjosa Munoglu for her continuous
organisational support during the revision process.
Special thanks to the Inter-Ministerial Working Group (IMWG) members for their ongoing support and
fundamental contributions and input throughout the SOPs assessment, revision, and finalization process:
Arben Pacarizi (KP-DITHB), Ramadan Ahmeti (KP-DITHB), Besim Kelmendi (State Prosecution
Office), Arben Kqira (Ministry of Justice), Adile Shaqiri (Ministry of Labour and Social Welfare), Lirije
Maksutaj (Ministry of Labour and Social Welfare), Valbona Jaha (Interim Secure Facility), Sadije Ajeti
(Interim Secure Facility), Filloreta Gashi (Ministry of Health), Fatime Jasiqi (Ministry of Education
Science and Technology), Labinot Berisha (Ministry of Youth, Culture and Sport), Luljeta Ibishi
(Ministry of Local Governance Administration), Nebih Halili (MoJ-Correction Service), Basri Ibrahimi
(Labour Inspectorate), Arta Kelmendi (Victim Advocacy and Assistance Office), Shenaj Berisha (Victim
Advocacy and Assistance Office), Flutra Germizaj (GIZ secondee to the ONATC), Vesa Rezniqi (UNDP
secondee to the ONATC), Naime Sherifi (Kosovo Shelter Coalition/CPWC Shelter), Hamijet Dedolli
(PVPT Shelter), Valbona Citaku (Hope and Children Houses HCH Kosov), Dee Dee Rodriguez
(ICITAP), Isah Maloku (ICITAP), Eliza Thana (OPDAT), Petrit Sopjani (IOM), Valentina Bejtullahu
(OSCE), Valbona Dermaku (OSCE), Birgitte Lettner (EULEX), Sean Early (EULEX), Violeta Rexha
(EULEX), Stela Haxhi (EULEX), Artur Marku (Terres des hommes), Naim Bilalli (Terres des hommes),
Afrim Ibrahimi (UNICEF), Shaban Murturi (UNICEF).
Finally, the ONATC would like to thank all anti-trafficking professionals from the different agencies
working in the field and IMWG members for their active and fruitful participation to the workshops
held in Pristina and Prevalla (respectively 23 May 2012 and 20-21 June 2012) to discuss the former
SOPs assessment and to develop recommendations, which have been included in the current SOPs
version.

Acronyms
ATIPS
CM
CSW
DCAM
DITHB
EC
EU
EUROPOL
ICITAP
ICMPD
ILECU
ILO
IMWG
INTERPOL
IO
IOM
ISF
MARRI
MIA
MLSW
NATC
NGO
NSAP
ONATC
OSCE
SELEC
SOPs
THB
TRM
UNHCR
UNICEF
VA
VAAO

Anti-Trafficking in Persons Secretariat


Case Manager
Centre for Social Work
Department of Citizenship, Asylum and Migration
Directorate for Investigation of Trafficking in Human Beings
European Commission
European Union
European Police Office
International Criminal Investigative Training Assistance Program
International Centre for Migration Policy Development
International Law Enforcement Cooperation Unit Enforcement
International Labour Organization
Inter-Ministerial Working Group
International Criminal Police Organization
International Organization
International Organization for Migration
Interim Secure Facility
Migration, Asylum, Refugees Regional Initiative
Ministry of Internal Affairs
Ministry of Labour and Social Welfare
National Anti-Trafficking Coordinator
Non-Governmental Organization
National Strategy & Action Plan
Office of the National Anti-Trafficking Coordinator
Organization for Security and Cooperation in Europe
Southeast European Law Enforcement Center
Standard Operating Procedures
Trafficking in Human Beings
Transnational Referral Mechanism
United Nations High Commissioner for Refugees
United Nations Childrens Fund
Victim Advocate
Victims Advocacy and Assistance Office

Table of contents
Foreword

p. 3

Acknowledgements

p. 4

Acronyms

p. 5

Table of Contents

p. 6

Introduction

p. 8

Users Guide

p. 10

PART A Kosovo Anti-Trafficking Framework

p. 14

Anti-Trafficking Stakeholders

p. 15

Institutional Actors

p. 15

Non-Governmental Organisations

p. 17

Relevant Legislation

p. 20

National Legislation

p. 20

International Legislation

p. 21

Regional Instruments

p. 22

European Union Legislation

p. 22

Other Commitments

p. 22

Guiding Working Principles

p. 24

Working Terminology

p. 26

PART B The Standard Operating Procedures


SOPs I Identification

p. 31
p. 32

Measure 1: Initial Referral and Registration

p. 32

Measure 2: Team Convening

p. 33

Measure 3: Information and Basic Needs Provision

p. 34

Measure 4: Initial Screening and Case Manager Assignment

p. 35

Measure 5: Early Risk Assessment

p. 37

Measure 6: Referral to Support Service

p. 38

Measure 7: Formal Identification

p. 39

SOPS II First Assistance and Protection


Measure 1: Accommodation and Assistance Information

p. 43
p. 43

Measure 2: Intake and Needs Assessment

p. 44

Measure 3: Assistance Provision and Protection

p. 45

Measure 4: Reflection Period

p. 46

SOPS III Further Assistance and Social Inclusion


Measure 1: Beneficiary Care Plan

p. 49
p. 49

Measure 2: Beneficiary Care Plan Implementation


SOPS IV Assisted Voluntary Return or Resettlement
Measure 1: Informed Decision to Return

p. 51
p. 55
p. 55

Measure 2: Pre-departure Risk and Social Inclusion Assessment

p. 56

Measure 3: Risk Management Plan

p. 57

Measure 4: Family Tracing

p. 57

Measure 5: Pre-departure Reintegration Plan

p. 58

Measure 6: Safe Transport/Transfer

p. 60

SOPS V Criminal and Civil Proceedings


Measure 1: Investigation and Evidence Gathering

p. 63
p. 63

Measure 2: Victim-Witness Support before the Trial

p. 64

Measure 3: Victim-Witness Support during the Trial

p. 65

Measure 4: Victim-Witness Support after the Trial

p. 66

Measure 5: Support for Compensation Claims

p. 66

PART C List of National and Transnational Contacts

p. 69

National Contact List

p. 70

Transnational Contact List

p. 91

List of Graphs and Flowcharts


Graph 1: Kosovo Anti-Trafficking Structure (extracted from NSAP 2011-2014)
Flochart: SOPs I Identification
Flochart: SOPS II First Assistance and Protection
Flochart: SOPS III Further Assistance and Social Inclusion
Flochart: SOPS IV Assisted Voluntary Return or Resettlement
Flochart: SOPS V Criminal and Civil Proceedings

p. 19
p. 42
p. 48
p. 54
p. 62
p. 68

Introduction
A sound referral and assistance scheme aimed at trafficked persons must be rooted in comprehensive,
coordinated, and shared procedures and measures to be consistently employed by all anti-trafficking
professionals involved at the different stages of the identification, protection, and support process. The
drafting and adoption of the Standard Operating Procedures for Trafficked Persons in Kosovo fully compliant
with the international human rights standards aims at fulfilling this goal within the current overall
improvement process of the anti-trafficking legal framework and coordination system in Kosovo.
These new Standard Operating Procedures (SOPs) are the outcome of a process started by the Ministry
of Internal Affairs in 2004, when the first version of the SOPs was drafted by the Trafficking in Human
Beings Section of the Kosovo Police, the Ministry of Justices Victim Advocacy and Assistance Office,
Ministry of Labour and Social Welfare, PVPT Shelter, Hope and Children Houses HCH Kosov,
Organization for Security and Cooperation in Europe (OSCE), the International Organization for
Migration (IOM). In 2008 a second version of the SOPs was produced with the support of the U.S.
Agency for International Development (USAID), the International Centre for Migration Policy
Development (ICMPD), the International Organization for Migration (IOM), and the International
Criminal Investigative Training Assistance Program (ICITAP) of the United States Department of
Justice. The drafting of both SOPs versions involved the main stakeholders and professionals daily
engaged in Kosovo in providing protection and support to trafficked persons as well as in preventing and
fighting against human trafficking.
The new SOPs are largely based on the 2008 SOPs document, on the TRM-EU Guidelines for the
Development of a Transnational Referral Mechanism for Trafficked Persons in Europe: TRM-EU (2010) by ICMPD
and the Italian Department for Equal Opportunities1 and funded by the European Union, and on the
TRM-SEE Guidelines (2009)2 by ICMPD and funded by USAID3. The EU Office in Kosovo, which
provided the expertise and the re-drafting coordination, funded the current version of the SOPs within
the project Strengthening Institutions in the fight against trafficking in human beings and domestic
violence.
In view of the SOPs revision, within the above-mentioned EU-funded project, a thorough assessment
was carried out based on the analysis of the 2008 SOPs and discussions with anti-trafficking key
stakeholders and professionals involved in the SOPs implementation. Case studies in three municipalities
(i.e. Prishtin/Pristina, Ferizaj/Urosevac and Klin/Klina) were conducted to evaluate the overall
process of treating a trafficking case, from identification to reintegration phases (March 2012). Two
workshops were then held in Pristina and Prevalla (respectively 23 May 2012 and 20-21 June 2012) to
discuss the former SOPS assessment and to develop recommendations, which have been included in the
current SOPs version. A wide range of anti-trafficking stakeholders and professionals participated to the
workshops from all around Kosovo, including social workers, victim advocates, police officers,
prosecutors, shelter workers, representatives of national institutions and local authorities, experts from
international organisations and foreign institutions.

The TRM-EU guidelines were drafted within the project Development of a Transnational Referral Mechanism for Victims of
Trafficking between Countries of Origin and Destination, TRM-EU.
The TRM-SEE guidelines were developed within the Programme to Support the Development of Trans-national Referral Mechanisms
(TRM) for Trafficked Persons in South-Eastern Europe.
The programme was implemented in Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Macedonia, Moldova, Montenegro,
Romania and Serbia.

Based on the findings and recommendations of the SOPs assessment and further research, which also
took into account relevant European and international good practices, the new version of the SOPs was
developed by the EU project team in close cooperation with the Inter-Ministerial Working Group
(IMWG) on trafficking in human beings. The latter met three times with the experts from the EUfunded project team to discuss the new draft proposals and to validate the final version of the SOPs.
Furthermore, the IMWG fully participated in the revision of the document by regularly providing
feedback and comments throughout the re-drafting process.
This new version of the SOPs is then the result of a long-standing commitment of the Government of
Kosovo, especially through the Ministry of Internal Affairs, and numerous anti-trafficking professionals
and international partners to improve and harmonise the procedures to identify, protect, and assist
trafficked children and adults both nationals and foreigners throughout the whole process of initial
referral, early and formal identification, reflection period, first and further assistance, protection,
reintegration and social inclusion, assisted voluntary return or resettlement, civil and criminal
proceedings. Finally, these new SOPs filled the identified gaps between theory and practice by providing
consistent and detailed procedures based on the case management principle and multi-agency and
multi-disciplinary approach to ensure the protection and empowerment of national and foreign
trafficked persons, both children and adults, in Kosovo.

Users Guide
The Standard Operating Procedures for Trafficked Persons in Kosovo provides step-by-step guidance to antitrafficking stakeholders and professionals involved during the initial referral, early and formal
identification, protection, reflection period, first and further assistance, reintegration and social
inclusion, assisted voluntary return or resettlement, civil and criminal proceedings of national and
foreign trafficked persons, both adults and children.
This document is conceived as a user-friendly tool that guides state and non-state anti-trafficking actors
through the distinct and/or interconnected steps to ensure full protection and assistance to trafficked
persons in full compliance with the international human rights standards at any stage of the local,
national and/or transnational measures to be put in place.
The SOPs are thence conceived as a working tool for practitioners and specialists of governmental, non-governmental
and international organisations engaged in the anti-trafficking field at different levels in Kosovo, including:
Law enforcement officers
Victim advocates
Social workers
Childs legal guardians
Outreach workers
Drop-in centre workers
Shelter workers
Psychologists
Psychiatrists
Interpreters and intercultural mediators
Lawyers
Anti-trafficking Helpline operators
Domestic Violence Helpline operators
Health care professionals
Labour inspectors
Health officials
Trade unionists
Immigration service officers
Detention centre personnel
IOs workers
Embassy or consular officials
The document comprises three Parts and one Annex as follows:
PART A Kosovo Anti-Trafficking Framework includes the description of the current antitrafficking operational structure, detailing the roles of the stakeholders involved.
It also provides the list of the main national, regional, and international anti-trafficking legislation and
related provisions that are relevant in trafficking cases.

10

A set of Guiding working principles to be employed by all anti-trafficking stakeholders and service
providers in Kosovo is also included. These principles must be consistently used during all
protection and support steps of any trafficking case.
Finally, a Working Terminology is provided to establish a common language concerning trafficking
related-issues to make sure that all anti-trafficking actors adopt the same terminology and the relatedattached definitions.
PART B The Standard Operating Procedures
The document includes five SOPs, composed of different measures, to ensure appropriate assistance
to local and foreign trafficked persons throughout the process of:
SOPs I. Identification
SOPs II. First assistance and protection
SOPs III. Further assistance and social inclusion
SOPs IV. Assisted voluntary return or resettlement
SOPs V. Criminal and civil proceedings.
Each SOPs section consists of a set of measures detailing:

What they are (What)

When they must be performed (When)

Who is responsible for (Who)

How they must be carried out (How).


In the text, whenever reference is made to foreign trafficked persons, the term foreign is to be
found in green (i.e. foreign trafficked person/s), whereas when reference is made to children
the term is in violet colour (i.e. child or children).
At the end of some measures, reference to the related operational tools to employ is provided, as
per following example:
TOOL

BASIC FORM

TOOL

LIST OF INDICATORS

TOOL

AGE ASSESSMENT PROTOCOL

The tools in the orange frame are currently used by the anti-trafficking professionals in Kosovo
and are included in the Annex - Operational Tools.
The tools in the blue frame have been added during the SOPs revision process as complementary
instruments to those in place. They are contained in the Annex - Operational Tools.
The tools in the grey frame are presently not available to the anti-trafficking professionals in
Kosovo and are not included in the Annex - Operational Tools. Their drafting and adoption are highly
recommended to carry out the concerned measures more effectively.
The tools are presented in a separate Annex since an additional effort is needed for developing
those that are missing as well as for desirably revising and harmonizing the existing ones.

11

At the end of every SOPs section, flowcharts are found to summarize the main steps and measures described.
FLOWCHART SYMBOL LEGENDA
ACTORS
Icon

Symbol

Legend

V1

Presumed trafficked
person/identified trafficked
person

Symbolises a presumed trafficked person,


either local or foreign, adult or child, found
in Kosovo territory

Police officer

Symbolises the police officer of the DITHB


Unit where the trafficked person is referred

VA

Victims Advocate

Assigned by the Victims Advocacy and


Assistance Office

IN

Interpreter

In case of foreign trafficked person

SW

Social Worker

Assigned by the competent Centre of Social Work

Caregiver

In case of trafficked child

CM

Case Manager

Victim Advocate in case of adult trafficked


person and Social Worker in case of trafficked
child (under 18 years old)

SCM

Shelter Case Manager

Assigned by the shelter that provides


assistance to the trafficked person

LG

Legal Guardian

In case of trafficked child

CPS

Contact person from shelter


in the receiving country

In case of foreign trafficked person

PR

Prosecutor

---

Judge

---

Lawyer

---

---

Shelter staff/
Multi-disciplinary team

Professionals (e.g. psychologist, legal advisor,


doctor, etc.) providing assistance to the
trafficked person

Meaning

Remarks

Shelter

Either managed by NGOs or state run (i.e.


Interim Secure Facility - ISF)

Remarks

LANDMARKS
Icon

Symbol/
Abbrevia
tion
S
DITHB

Directorate for
Investigation on Trafficking
in Human Beings

12

Symbolises the regional units of the Antitrafficking Unit of the Kosovo Police

CSW

Centre of Social Work

Symbolises the municipal Centres of Social


Work that act as the Guardianship authority
in their area of responsibility

VAAO

Victims Advocacy and


Assistance Office

Symbolises the local and regional Victims


Advocacy and Assistance Offices

Place of origin or
third country

In case of foreign trafficked person

---

OPERATIONAL TOOLS
Icon

T1
T2
TA

Symbol

Examples

Tool

Listed in the Annex SOPs Operational Tools

Tools currently used by anti-trafficking


stakeholders in Kosovo
Tools made available by the
EU funded project
Suggested tools not currently used by the
anti-trafficking stakeholders in Kosovo

Basic form, unified forms used by Shelters,


etc.

Plan

Lists of indicators, suggested questions, etc


See Annex SOPs Operational Tools
Recommended tools
Risk management plan, Safety plan, First
Assistance plan, etc.
Basic form, Referral form, Hand over form,
etc.

Form
Consent/Acceptance form

---

Assessment

Needs assessment, risk assessment, etc.

File

Beneficiarys file

Documents

---

Copies

---

PART C List of National and Transnational Contacts includes the contact details of the local,
national, and most relevant transnational anti-trafficking actors for Kosovo to ensure a prompt and
sound communication and collaboration in the implementation of the SOPs measures. In order to be
effective, this list needs to be kept up to date.
Annex SOPs Operational Tools includes all tools currently used by the anti-trafficking
professionals in Kosovo (in orange frames) and those added during the SOPs revision process (in
blue frames) as complementary instruments to those in place. A list of tools that are not currently
available but are recommended is found at the end of the Annex.4 Please note that the Annex is not
included in this text but it is a separate complementary document.

During the implementation of these new SOPs and the development of respective training measures and programmes, the current
operational tools will be assessed and, if necessary, amended. Furthermore, new tools may be developed and adopted.

13

PART A
KOSOVO ANTI-TRAFFICKING FRAMEWORK

14

Anti-Trafficking Stakeholders
Institutional Actors
Kosovo anti-trafficking framework has significantly progressed since 2001, both at the level of legislation
and at the level of strategic planning and operational responses, including the development of respective
institutional coordination structures and mechanisms. In Kosovo, there are several bodies and
institutions, including non-governmental organisations, responsible for the development and
implementation of state policies in combating trafficking in human beings, as described hereinafter.
National Anti-Trafficking Coordinator (NATC), based on Prime Ministers Office endorsement
(Decision No. 029 as of 10 April 2008), is mandated to coordinate, monitor and report on the
implementation of policies against trafficking in human beings as well as to chair the Inter-Ministerial
Working Group (IMWG). The National Anti-Trafficking Coordinator is the deputy Minister of Internal
Affairs.
Office of the National Anti-Trafficking Coordinator (ONATC)/Anti-Trafficking in
Persons Secretariat (ATIPS), at the Ministry of Internal Affairs, provides administrative and logistic
support to the NATC. The secretariat is the driving force for the implementation of the national
response against trafficking by carrying out monitoring, coordinating and reporting activities.
Chaired by the NATC, the ONATC/ATIPS:
- Ensures regular communication between IMWG and communication/sharing of opinions between
stakeholders (e.g. through meetings, bulletins and/or website).
- Ensures distribution of all relevant information to the local, regional and country level stakeholders.
- Manages a database of projects/contacts as well a list of active NGOs and makes them available to the
stakeholders.
- Keeps regular contacts with donors working in Kosovo and calls periodic donor meetings in order to
coordinate the funds and avoid duplication of projects.
- Monitors all activities implemented by all stakeholders.
- Drafts quarterly monitoring reports for the Anti-Trafficking Working Groups (Prevention,
Protection, Child Protection, Investigation and Prosecution) and compiles annual reports on the
implementation of the strategy and action plan.
The Inter-Ministerial Working Group is composed of representatives of central institutions
mandated to coordinate policy implementation, monitor, and report on the progress to the
ATIPS/ONATC. Two members from each ministry or other public institutions participate in the InterMinisterial Working Group, while local NGOs and international partners are represented with one
member.5
5

Following are the Ministries and other Kosovo institutions represented in the IMWG: Ministry of Internal Affairs (MIA); Ministry of
Culture, Youth and Sport (MCYS); Ministry of Education, Science and Technology (MEST); Ministry of Health (MoH); Ministry of
Justice (MoJ); Ministry of Labour and Social Welfare (MLSW) and Ministry of Local Government Administration (MLGA), State
Prosecutor, Kosovo Police, Kosovo Judicial Council (KJC) and Kosovo Prosecutorial Council (KPC). Also Kosovo NGOs are
members of the IMWG: Center for Protection of Women and Children CPWC in Prishtina/Pritina (also representing the Kosovo
Shelter Coalition); Center for Protection of Victims and Prevention of Human Trafficking CPVPT in Prishtina/Pritina; Hope and
Children Houses HCH Kosov in Prishtina/Pritina. The international institutions, organisations and NGOs taking part in 2012 in
the IMWG are: Deutsche Gesellschaft fr Internationale Zusammenarbeit (GIZ); European Union Office in Kosovo (EUOK); European
Union Rule of Law Mission in Kosovo (EULEX); International Criminal Investigative Training Assistance Program (ICITAP);
International Centre for Migration Policy Development (ICMPD); International Organization for Migration (IOM); Organization for
Security and Cooperation in Europe (OSCE); Terre des hommes; United Nations Development Programme (UNDP); United Nations
Childrens Fund (UNICEF).

15

Ministry of Internal Affairs, through its law enforcement agency, i.e. Kosovo Police, in particular the
Directorate of Investigations on Trafficking in Human Beings (DITHB), is responsible for:
- Crime prevention
- Criminal investigative activities
- Arrest of perpetrators
- Protection of trafficked persons
- Carrying out the measures as envisaged by the SOPs for Trafficked Persons in Kosovo
- Issuing regular reports on data on trafficking cases and trends
Furthermore, through its Department of Citizenship, Asylum and Migration (DCAM), the
Ministry of Internal Affairs deals with matters concerning foreigners in Kosovo, including stay permit
issuance, citizenship procedures, asylum applications, and return to countries of origin.
The Kosovo Judicial Council and the Prosecutorial Council are independent institutions
mandated to ensure the independence, professionalism and impartiality of the judicial and prosecution
system respectively. They are responsible for the selection and recruitment of judges and prosecutors
and elaborate policies for the overall management, administration and reform of the judicial and
prosecution system.
The Chief State Prosecutors office, through its Victims Advocacy and Assistance Office,
provides trafficked persons with information and protection of their rights, in particular through legal
counseling and assistance.
Ministry of Justice, through the Department of Legal Issues Division for Policies and Legislation
and the Department for International Legal Cooperation, is responsible for drafting primary and
secondary legislation, as well as for international legal cooperation between Kosovo and foreign
countries.
Ministry of Labour and Social Welfare through the Department of Social Welfare, the
Department of Labour and Employment, the Institute of Social Policies, and the Labour Inspectorate
is responsible for drafting policies and programmes of social protection; monitoring the quality of
professional social services; mentoring, coordinating, counseling and building professional skills for the
implementation of the Ministrys activities aimed at trafficked children and adults, both nationals and
foreigners. It also provides accommodation to high-risk trafficked persons through the state-run
Interim Secure Facility (ISF) and by funding NGO-run shelters accommodating trafficked persons
facing lower risks.
Municipalities are mandated to provide social services at the municipal level through their Centres
for Social Work.
Centre for Social Work is an administrative and professional institution at the local level mandated to
provide social services aimed at the protection of individuals in social need, including local and foreign
trafficked persons, both children and adults.
Ministry of Health plays an important role in protecting trafficked persons by providing them with
health and rehabilitation services. It also organises training and information sessions to raise the
awareness of medical professionals on trafficking issues and improve their skills to treat victims of
trafficking.

16

Ministry of Education, Science and Technology plays a significant role in preventing trafficking
through education, curricula, cross-cutting curricular approaches, and different extra-curricular
activities addressing both teachers and pupils. In terms of prevention it also addresses drop-outs with
targeted activities. Furthermore it supports the reintegration of trafficked persons e.g. through the
enrolment in mainstream education for children, professional education for youth etc.
Ministry of Culture, Youth and Sports, through its Human Trafficking Prevention Programme,
provides NGOs and non-formal groups with awareness raising trainings and activities to prevent
trafficking.
Human Rights Units operate both at the ministerial and municipal level (under the Ministry of
Local Government Administration) to ensure the promotion and protection of human rights. They
monitor the compliance of ministerial and municipal legislation, regulations, policies, and activities with
human rights standards, focusing especially on equal opportunities, non-discrimination, gender equality,
childrens rights, and anti-trafficking issues.

Non-Governmental Organisations
Non-Governmental Organisations (NGOs) play a key role in the provision of assistance and protection
to trafficked persons in Kosovo. Coordination of NGOs offering a wide range of measures to child and
adult victims is ensured through the Kosovo Shelter Coalition, which is an alliance of the main shelters
operating in Kosovo6.
NGO Centre for Protection of Victims and Prevention of Trafficking in Human Beings
CPVPT Prishtina/Pritina is the only NGO-run shelter and daily center in Kosovo specialized in
providing protection and assistance to trafficked women and girls facing low level of risk and, in sporadic
cases, medium risk. It provides long-term rehabilitation and reintegration to victims and presumed victims
of trafficking (local and foreign VoTs, minor and adult), by offering safe and secure housing, psychosocial
assistance and counseling, legal counseling, awareness raising and empowerment sessions, professional
vocational training and job placement assistance. CPVPT is a member of the IMWG.
Centre for Protection of Women and Children CPWC (NGO), Prishtina/Pritina, is
providing safe accomodation both to victims of domestic violence and victims of trafficking facing low
level of risk. It offers a range of services to female victims of trafficking and adults with children,
including psychosocial and legal counselling, medical assistance, vocational training, family mediation
and other. CPWC is a member of the IMWG.
Hope and Children Houses HCH Kosov (NGO), Prishtina/Pritina, is specialised in
sheltering children in need for protection (3-18 years old), Kosovo wide, including children victims of
trafficking, facing low level of risk. Services offered include accomodation, psychosocial assistance,
health care, certified vocational training, life skills, education/continuation of education and educational
acivities. Hope and Children Houses HCH Kosov is a member of the IMWG.
Association for Protection of Women and Childrens Rights APWCR LIRIA,
Gjilan/Gnjilane provides safe housing to women, girls and women with children, either victims of
domestic violence or low-risk victims of trafficking. Services offered include psychosocial and legal
counselling, medical assistance, educational activities, and vocational training.
6

All listed NGOs but Sekcija Zena Obilic (SZO) Women Committee for Protection and Human Rights (WCPHR),
Prishtina/Pritina, are members of the Shelter Coalition.

17

Centre for Sheltering Women and Children (CSWC) P (NGO), Prizren/Prizren provides
safe housing to girls, women, and women with children who are victims of domestic violence and/or
human trafficking facing low risk. It offers different services, including psychosocial and legal
counselling, medical assistance, educational activities, and vocational training.
Safe House SH (NGO), Gjakova/ Gjakov, shelters low-risk trafficked girls and women,
including those with children, and offers social and psychological counselling, legal counselling, medical
assistance, educational activities, and job placement assistance.
Women Wellness Centre WWC (NGO), Peja/Pej, provides shelter both to victims of domestic
violence and low risk trafficked persons (i.e. girls, women, and women with children). It offers
psychosocial, legal, and health counselling and vocational training.
Centre for Protection of Women and Children Raba Voca (NGO), Mitrovic/
Mitrovica, provides safe accommodation both to victims of domestic violence and low-risk trafficked
persons (i.e. girls, women, and women with children). Services offered include psychosocial counselling
and occupational therapy, legal counselling, educational activities, vocational training, and job
placement assistance.
Sekcija Zena Obilic (SZO) Women Committee for Protection and Human Rights
(WCPHR), Prishtina/Pritina, provides sheltering to victims of domestic violence and victims of
trafficking facing low risk (i.e. girls, women, and women with children).

18

Graphic 1 Kosovo Anti-Trafficking Structure (extracted from NSAP 2011-2014)

Relevant Legislation
National Legislation
2012

Kosovo Criminal Code, Art. 169 Slavery, slavery-like conditions and forced labour

2012

Kosovo Criminal Code, Art. 171Trafficking in persons

2012

Kosoco Criminal Code, Art. 172 Withholding identity papers of victims of slavery or trafficking in persons

2008

Constitution of Kosovo, Article 50 Rights of Children"

2008

Constitution of Kosovo, Article 28 Prohibition of Slavery and Forced Labour"

2008

Constitution of Kosovo, Article 22 Direct Applicability of International Agreements and Instruments

2005

UNMIK Administrative Direction 2005/3 onVictims of Trafficking Compensation

2001

UNMIK Regulation No. 2001/4 on Prohibition of Trafficking in Persons

Identification and Social Protection and Assistance


2012

Law No. 04/L-081 for amending and supplementing law No. 02/L-17 for social and family services

2008

Law on the Labour Inspectorate, 03/L-017

2005

Law on Social and Family Services, 02/L-17

2006

Law on Family, 2004/32

Health Care
2008

2006

Law on Termination of Pregnancy, 2008/03-L-110


Public Health, Law no. 02/L 78, 2007/02-L78 (approved by Assembly of Kosovo, date 22 February 2007 and
promulgated by UNMIK Regulation no. 2008/6 of date 08 February 2008)
Law on Medical Emergency Services, no. 02/L-50

2004

Kosovo Health Law, 2004/4

2004

Law On Reproductive Health, Law No. 02/L-76

2004

Rights and Responsibilities of the Citizens in the Health Care, Law No. 2004/38

2007

Reintegration
2010

Law on Labour, no. 03/L-212

2006

Law on Vocational Education and Training, Law no. 02/L-42, 2006/02-L42 (applicable together with the UNMIK
Regulation no. 2006/24 of 25.04.2006

2005

Law for Adult Education and Training, Law no. 02/L-24, 2005/02-L24 (applicable together with the UNMIK
Regulation no. 2005/43 of 07.09.2005

Other protection measures


2011

Law No. 04/L-017 On Free Legal Aid, 2011/04-L-017

2010

Law on Protection Against Domestic Violence, 2010/03-L-182

2010

Law on the Protection of Personal Data, 2010/03-L172

2008

Law on Material Support for Families of Children with Permanent Disability, 2008/03-L-022

2008

Law on Vocational Ability, Rehabilitation and Employment of People with Disabilities, 2008/03-L-019

2004

The Anti-Discrimination Law, 2004/3

2004

Law on Gender Equality in Kosovo, 2004/2

Residence Status of Foreigners


2012

Law on Foreigners 2012/04/L-069

2011

Law on Asylum 2011/04/L-073

2009

Law on Granting the Permit for Work and Employment of Foreign Citizens in Kosovo, 2009/03-L-136

Legislation related to Investigation and Prosecution


2012

Law On Witness Protection No. 04/L-015

2011

Law No. 04/L-030 on Liability of Legal Persons for Criminal Offences, 2011/04-L-030

2010

Law No.03/L 191 on Execution of Penal Sanctions, 2010/03-L-191

2010

Law on Prevention of Money Laundering and Terrorist Financing, 2010/03-L-196

2010

Law on Prevention and Fight of the Cyber Crime, 2010/03-L-196

2010

Juvenile Justice Code, 2010/03-L193

2009

Law on Management of the Sequestrated or Confiscated Assets, 03/L-141

2009

Law on Public Peace and Order, 03/L-142

2008

Law on Integrated Management and Control of the State Border, 2008/03-L065

2008

Law on Police of Kosovo, 03/L-035, 04/06/2008

2008

Law on Police Inspectorate of Kosovo, 2008/03-L-036, date 20/02/2008

2008

Law on the Jurisdiction, Case Selection and Case Allocation of EULEX Judges and Prosecutors in Kosovo, 03/L-053

2008

Law on the Special Prosecution Office of the Republic of Kosovo, 03/L-052

2008

Criminal Code of Kosovo, 03/L-002, date 22/12/2008

2008

Criminal Procedure Code of Kosovo 03/L-003, date 22/12/2008

2008

Law on Narcotic Medicaments, Psycho-Tropes and Precursor, 02/L-128

2004

UNMIK Regulation No. 2004/34 on Criminal Proceedings Involving Perpetrators with a Mental Disorder

2005

The Administrative Direction No. 2005/3 on Implementing UNMIK Regulation No.2001/4 On the Prohibition of
trafficking in persons in Kosovo

2001

UNMIK/REG/2001/4, On the Prohibition of trafficking in Persons in Kosovo

International Legislation
United Nations
2006

Convention on the Rights of Persons with Disabilities and its Optional Protocol

2006

International Convention for the Protection of All Persons from Enforced Disappearance

2000

Protocol to Prevent, Suppress and Punish Trafficking in Persons Especially Women and Children, supplementing the United
Nations Convention against Transnational Organized Crime

2000

Optional Protocol to the Convention on the Rights of the Child on the Sale of Children, Child Prostitution

1999

ILO Worst Forms of Child Labour Convention No. 182

1990

International Convention on the Protection of the Rights of All Migrant Workers and Members of their Families

1989

Convention on the Rights of the Child

1984

Convention against Torture and Other Cruel, Inhumane or Degrading Treatment or Punishment

1979

Convention on the Elimination of All Forms of Discrimination Against Women

1967

Protocol relating to the Status of Refugees

21

1966

Convention on the Elimination of All Forms of Racial Discrimination

1966

International Covenant on Economic, Social and Cultural Rights

1966

Optional Protocol to the International Covenant on Civil and Political Rights

1957

ILO Abolition of Forced Labour Convention No. 105

1951

Convention relating to the Status of Refugees

1930

ILO Convention on Forced Labour No. 130

Regional Instruments
Council of Europe
2011

Convention on preventing and combating violence against women and domestic violence, CETS no.210, 7 April 2011.

2007

Convention on the Protection of Children against Sexual Exploitation and Sexual Abuse.

2005

Convention on Action Against Trafficking in Human Beings, CETS no. 197, 16 May 2005.

1983

Convention on the Compensation of Victims of Violent Crimes, CETS no. 116, 24 November 1983.

1981

Convention for the protection of individuals with regard to automatic processing of personal data, ETS 108, 28.1.1981.

1950

Convention for the Protection of Human Rights and Fundamental Freedoms as amended by Protocol No. 11, 04.11.1950.

European Union Legislation


2010

Directive on Preventing and Combating Trafficking in Human Beings and Protecting its Victims, Official Journal L 101/1
15.04.2011.

2008

Council Framework Decision 2008/977/JHA of 27 November 2008 on the protection of personal data processed in the
framework of police and judicial cooperation in criminal matters.

2004

Council Directive 2004/81/EC of 29 April 2004 on the residence permit issued to third-country nationals who are victims
of trafficking in human beings or who have been the subjects of an action to facilitate illegal immigration, who cooperate
with the competent authorities, Official Journal L 261, 06 August 2004.

2002

Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data
and the protection of privacy in the electronic communications sector, Official Journal L 201/37, 31 July 2002.

2001

Council Framework Decision of 15 March 2001 on the standing of victims in criminal proceedings (2001/220/JHA).

2000

Charter of Fundamental Rights of the European Union, Official Journal C 303 of 14 December 2007.

1995

Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with
regard to the processing of personal data and on the free movement of such data, Official Journal L 281, 23 November 1995.

Other Commitments
Organisation for Security and Cooperation in Europe (OSCE)
2008

OSCE Ministerial Council, Decision No. 5/08 Enhancing Criminal Justice Responses to Trafficking in Human Beings
through a Comprehensive Approach (Helsinki, 5 December 2008)

2007

OSCE Ministerial Council, Decision No. 8/07 Combating Trafficking in Human Beings for Labour Exploitation
(Madrid, 30 November 2007)

22

2006

OSCE Ministerial Council, Decision No. 3/06 Combating Trafficking in Human Beings (21 June 2006)

2006

OSCE Ministerial Council, Decision No. 14/06 Enhancing Efforts to Combat Trafficking in Human Beings, Including
for Labour Exploitation, through a Comprehensive and Proactive Approach (Brussels, 5 December 2006)

2006

OSCE Ministerial Council, Decision No. 15/06 Combating Sexual Exploitation of Children (Brussels, 5 December 2006)

2006

OSCE Ministerial Council, Decision No. 14/06 Enhancing Efforts to Combat Trafficking in Human Beings, Including for
Labour Exploitation, through a Comprehensive and Proactive Approach, MC.DEC/14/06 (Brussels, 5 December 2006)

2005

OSCE Permanent Council, Decision No. 685 Addendum to the OSCE Action Plan to Combat Trafficking in Human
Beings: Addressing the Special Needs of Child Victims of Trafficking for Protection (Vienna, 7 July 2005)

2005

OSCE Permanent Council, Decision No. 557/Rev. 1 OSCE Action Plan to Combat Trafficking in Human Beings
(Vienna, 7 July 2005)

2005

OSCE Ministerial Council, Decision No. 15/05 Preventing and Combating Trafficking against Women (Ljubljana, 6
December 2005)

2005

OSCE Ministerial Council, Decision No. 2/05 Migration (Ljubljana, 6 December 2005)

2004

OSCE Ministerial Council, Decision No. 13/04 the Special Needs for Child Victims of Trafficking for Protection and
Assistance (Sofia, 7 December 2004)

2003

OSCE Ministerial Council, Decision No. 2/03 Combating Trafficking in Human Beings (Maastricht, 2 December 2003)

2002

OSCE Ministerial Council, Declaration on Trafficking in Human Beings (Porto, 7 December 2002)

2000

OSCE Ministerial Council, Decision No. 1 Enhancing the OSCEs Efforts to Combat Trafficking in Human Beings
(Vienna, 28 November 2000)

23

Guiding Working Principles


The SOPs are based on the following main principles that all anti-trafficking stakeholders and service
providers in Kosovo are committed to employ during all steps of the process of identification, referral,
assistance and social inclusion of presumed or identified trafficked persons.
These working principles acknowledge that trafficking in persons is a gross violation of human rights. Their
full and consistent implementation will ensure the provision of proper and enhanced identification, high
quality assistance and avoid any risk of re-victimisation of the assisted trafficked persons.

The government has full responsibility and participation for the design, coordination, and
implementation of the national anti-trafficking response (i.e. government ownership), including
the SOPs measures it is responsible for through the competent ministries and stakeholders.

The SOPs measures are implemented with the full participation, cooperation, and
coordination of accredited non-governmental organisations, social organizations, associations,
non-profitable organisations (i.e. civil society participation), international organisations and
competent state and local actors according to their mandates and agreed procedures (multidisciplinary and cross-sectorial approach).

All anti-trafficking stakeholders shall place the human rights of the trafficked person at the
centre of any activity and measure they carry out. They shall then respect, protect, fulfill, and
promote the full range of civil, cultural, economic, political, and social rights every person
unconditionally holds at any stage of their identification, referral and support process.

All presumed and identified trafficked persons are treated equally before the law and access the
identification, protection and assistance measures without any discrimination on any ground
such as gender, race, colour, language, religion, political or other opinion, national or social origin,
association with a national minority, property, birth or other status7.

As soon as the competent authorities have the slightest indication that a person has been subject
to the crime of trafficking, they shall treat such a person as a presumed victim. On the same
way, any person is given the benefit of the doubt as soon as s/he claims to have been subjected to
exploitation that may relate to trafficking.

The competent actors shall promptly initiate identification and referral of presumed
trafficked persons as soon as a person is found, approaches or is referred to the police or other antitrafficking agencies and s/he, or the legal guardian8 in case of a child, gives her/his informed consent
to be interrogated and assisted.

Children who are suspected to be trafficked must be given primary consideration. A swift and
thorough assessment of their best interests shall be carried out in full compliance with the national
applicable law ensuring the protection of the child and with the international standards (UN
Convention on the Rights of the Child and UNICEF Guidelines9). A legal guardian must be promptly
appointed by the court upon the submission of a Guardianship Order by the competent authority
(CSW).

Trafficked persons shall promptly, fully and regularly receive detailed and clear
information about all procedures, measures, rights and entitlements related to their identification,

7
8

Council of Europe, Convention on Action against Trafficking in Human Beings, CETS No. 197, Art. 3.
The legal guardian is appointed by the Court. Until the Court decision is issued, the social worker appointed by the competent
Guardianship authority (CSW) as the childs case manager acts as the legal guardian.
UNICEF, Guidelines on the Protection of Child Victims of Trafficking, New York, 2006.

24

referral, assistance and participation in criminal and civil proceedings as well as any possible risks
they may face. They shall give their informed consent to whatever is proposed or requested to
them.

The views and the wishes of trafficked persons, both children and adults, shall always be taken into
account to allow their full participation in the decision-making process concerning all procedures
and measures that concern them (participation).

All measures to be implemented shall respond to the specific needs of each trafficked person
(tailored-made approach) with due respect to her/his psychological and physical integrity to
ensure her/his short- and long-term safety and security.

Presumed and identified trafficked persons shall be granted assistance regardless of their
willingness to co-operate with the police and judicial authorities.

No detention, prosecution or penalties shall be imposed on trafficked persons for their


participation in unlawful activities as a result of their trafficking experience or for their illegal stay in
Kosovo. Under no circumstances, trafficked persons shall be held in immigration detention centres or in
any other form of custody premises at any stage of their identification, referral and support process.

All foreign trafficked persons shall be enabled to fully understand their rights and entitlements,
procedures, viable options, and measures they will be involved in. If a (presumed) trafficked person
and the anti-trafficking actors do not speak any common and clearly understandable language,
interpretation shall be provided. Interpreters shall be certified/licenced; they should be
trustworthy and trained professionals carefully selected in advance.

Assistance measures for social inclusion shall aim at improving the capacity of the trafficked persons
to gain the knowledge, skills and attitude to cope with their private and professional life and make
self-determined choices and changes. In order to do so, the assisted persons shall have access to
information and resources for taking full, properly informed decisions and have a wide range of
options to choose from (empowerment).

Trafficked persons who are dissatisfied with the services or the individuals involved in providing
services shall lodge a complaint and be entitled to reparations whenever their individual and human
rights have been violated at any stage of their identification, referral, and assistance process
(accountability and transparency).

All state and non-state actors involved in any given SOPs measures shall exchange information in a
timely manner having as primary consideration the safety, security and privacy of the trafficked
persons, who should be given appropriate information about the exchange of their data, to which
they must consent (data protection).

All professionals working in the anti-trafficking field shall be regularly trained and provided
with refreshers courses on issues concerning the new trends of the different forms of human
trafficking; local, national, regional, and international legislation; strategies and operational tools
and measures to employ in their daily work with potential, presumed or identified trafficked
persons. They shall be provided with specialised training related to their mandates as well as, inter
alia, on management of trauma and cultural challenges, child-friendly procedures, gender
perspective, multi-disciplinary and multi-agency approach, and human rights standards in antitrafficking work.

25

Working Terminology
Assistance: Measures, programmes and services aimed at the recovery of trafficked persons that might
include, but are not limited to, appropriate housing; medical, psychological and material assistance;
educational, training and employment opportunities; legal counselling and assistance. First, short- and
long-term assistance may be offered by non-governmental, governmental or international organisations in
countries of destination, transit and origin and they may involve one or multiple services.
Assisted trafficked person: A person who has been identified as a victim of trafficking and who has agreed
to accept assistance from a non-governmental, governmental, international or other relevant organisation
(also referred to as assisted victims of trafficking or assisted person).
Asylum: A form of protection given by a State on its territory based on the principle of non-refoulement and
internationally or nationally recognised refugee rights. It is granted to a person who is unable to seek
protection in her/his country of citizenship and/or residence in particular for fear of being persecuted for
reasons of race, religion, nationality, membership of a particular social group or political opinion.10
Beneficiary Care Plan: It is a written agreement jointly developed by the case manager and the assisted
trafficked person where goals, activities and services tailored to the individuals needs are clearly defined.
Best interests determination: It describes the formal process with strict procedural safeguards designed
to determine the childs best interests for particularly important decisions affecting the child. It should
facilitate adequate child participation without discrimination, involve decision-makers with relevant areas
of expertise, and balance all relevant factors in order to assess the best option11.
Best interests assessment: It is an assessment made by staff taking action with regard to individual children,
except when a best interest determination (see supra) procedure is required, designed to ensure that such
action gives a primary consideration to the childs best interests. The assessment can be done alone or in
consultation with others by staff with the required expertise and requires the participation of the child12.
Case manager: S/he is the social worker appointed by the local Centre for Social Work in case of a trafficked
child and the victim advocate appointed by the Victim Advocate Office in case of an adult trafficked person.
The case manager acts as the primary point of contact for the trafficked person and all relevant stakeholders.
S/he co-ordinates and supervises all services provided to the assisted person throughout the whole support
process, from the identification phase onwards. The case manager works in close cooperation with the
shelter case manager and the childs legal guardian and all other professionals when decisions are to be made
about the best interests of the assisted person, whose opinion and consent are always sought.
Child: A person under 18 years of age (also referred to as a minor).
Compensation: It is the procedure to support the victim to obtain through criminal proceeding, civil
action or administrative systems material and moral damages from the perpetrator(s) and/or from the
State for the physical and psychological harm suffered and wages lost during the trafficking and
exploitation experience (also generally referred to as restitution, reparation, redress, damages).
Country of origin: The country a trafficked person comes from (also referred to as source country).
Country of transit: The country a trafficked person travels through to reach her/his final destination.
Country of destination: The country that is the ultimate destination of a trafficked person (also referred to
as receiving country).
10
11
12

European Migration Network, Asylum Migration Glossary 2.0, EMN, Brussels, 2012, p. 18.
UN High Commissioner for Refugees, UNHCR Guidelines on Determining the Best Interests of the Child, May 2008.
Idem.

26

Data protection: This must be guaranteed through the regular implementation of security measures for the
protection of personal data collected, stored, and used in full compliance with the pertinent laws that
protect the right to privacy of any individual.
Empowerment: It is the process of improving the capacity of a person to gain the knowledge, skills and
attitude to cope with her/his trafficking experience and protection and assistance process to make selfdetermined choices and changes in her/his personal and professional life. In order to do so, a person must
have access to information, protection, support and social inclusion programmes and resources for taking
full, properly informed decisions and have a wide range of options to choose from.
Family tracing: This is the procedure aimed at identifying the family of the trafficked person assisted when
she or he cannot contact or reach them. Such procedure should be put in place only if the trafficked
person expresses the wish to contact the family or return home and stay with her/his family. In the case of
a child victim, the family should be found only when this is in the best interests of the child, given the fact
that sometimes it is the family, or family members, who are at the source of the trafficking. Family tracing
may involve different governmental and non-governmental institutions.
Family reunification: This is the act of reuniting the trafficked person with her/his family after a thorough
risk assessment has been made. It should be made upon the full will of both the assisted trafficked person
and her/his family members as a long-term solution of social inclusion. Follow-up visits should be made to
monitor the process of family reunification and social inclusion, particularly with a view to ensuring that
no risks for re-trafficking are present.
Human rights: Fundamental and universal rights and freedoms that all human beings are entitled to. They
consist of civil, political, economic, social and cultural rights that States are obliged to fully respect
according to common standards established by national and international legislation.
Identified trafficked person: a person who has been identified as a victim of trafficking according to a
formal or informal identification mechanism (also referred to as Identified victim of trafficking).
Informed consent: Any free, voluntary permission or approval to something proposed or requested based
on full exposure to all facts; fully informed decisions-making, including awareness of any risks involved
and any available options. Information sharing is an essential component of informed consent.
Integration: See Social inclusion.
Legal guardian: The individual appointed and supervised by the guardianship authority (CSW) who
acquires the primary responsibility for the well-being of the child in the absence of parental care and coordinates the efforts of all involved agencies to ensure the best interests of the child. Regardless of the legal
status, the guardian should:
Ensure that all decisions taken are in the childs best interests;
Ensure that the child has appropriate care, accommodation, health care provisions, psycho-social
support, education and language support;
Ensure that the child has access to legal and other representation where necessary;
Consult with, advise and keep the child victim informed of his or her rights;
Contribute to the identification of a durable solution in the childs best interests;
Keep the child informed of all the proceedings;
Establish and maintain a link between the child and the various organizations which may provide
services to the child;
Assist the child in family tracing;
Ensure that if repatriation or family reunification is possible, it is done in the best interests of the child;
Ensure the relevant paperwork is completed. 13

13

UNICEF, op. cit., p. 17.

27

National referral mechanism: This refers to the national level victim referral mechanism, which has been
established to identify, return and assist the victims of trafficking. These mechanisms exist in countries of
transit, destination and origin and refer (direct) cases throughout the system/referral process at national
level, from the initial identification to assistance and protection, by promoting the cooperation between
different government institutions and non-governmental actors. Referral may involve one or all of the
steps in the process.
Non-residential programme: This is an assistance programme offered by shelters to trafficked persons
who do not face safety risks and enjoy an autonomous accommodation that may be shared with significant
others (i.e. partners, family members, friends). The rationale of the non-residential programme is that it is
fundamental to value the assisted persons network in order to support her/his process of social inclusion
in the community s/he is living in.
Potential trafficked person: Any person (minor or adult) who has not been trafficked but, given her/his
profile or the appearance of certain indicators, may be vulnerable to human trafficking (also referred to as
potential trafficked person or person at risk of trafficking).
Personal data: Information or sensitive data related to an identified or identifiable person.
Presumed trafficked person: A person who is presumed to be a victim of trafficking but who has not
been formally identified by the relevant authorities or has declined to be formally or legally identified (also
referred to as presumed victim). Presumed trafficked person are entitled to the same treatment as the
identified victims from the beginning of the identification process.
Protection: It refers to the procedures to ensure the trafficked persons physical safety and safeguard of
her/his prospects of social inclusion in the country of origin, destination, or a third country.
Recovery: The process by which trafficked persons are stabilised and their well-being restored
psychologically, socially and physically.
Reintegration: Reintegration or integration is focused on empowering the trafficked person, reuniting
her/him with the family or her/his community, or her/his integration into a new community. In
addition to the physical action of the return, it involves cooperation/consent of the victim to the
social environment and is targeted as a long-term social-economic solution in the country of
destination or in the country of origin (also referred to as Social inclusion).
Removal order: It is an administrative or judicial decision or act ordering the enforcement of the
obligation to return, i.e. the physical transportation out of the country of a foreign person.
Residence permit: Any permit or authorisation issued by the authorities of a country, in the form provided for
under that States legislation, allowing a third country national or stateless person to reside on its territory.
Return: To return to ones country and/or community of origin through the provision of logistical, financial
and other material assistance. In the context of anti-trafficking work, return involves not only the physical
transportation of the victim but also mechanisms to ensure that the return is voluntary, assisted, safe and
dignified.
Risk assessment: A formal procedure carried out by the relevant actors to identify and assess the risks
associated with the trafficked persons situation and future plan of assistance in the country of origin
and/or transit and destination.
Risk management plan: A plan that outlines the steps and measures to take in order to reduce to a
minimum the risks and effectively manage the activities planned for the trafficked person assisted (e.g.
non-residential programme, voluntary assisted return, etc.). The plan must be regularly reviewed and
updated by the case manager and the assisted trafficked person.

28

Separated child: A child under 18 years of age who is outside her/his country of origin and separated from
both parents, or her/his previous legal/customary or primary caregiver. S/he may be alone or living with
extended family members. In either case the child is entitled to international protection under a broad
range of international and regional instruments14.
Service providers: Organisations and individuals that provide one or more of the support and assistance
measures supplied to trafficked persons. These may include social workers, psychologists, shelter staff,
medical personnel or legal professionals from NGOs, IOs and GOs.
Shelter/Residential facilities: Premises where trafficked persons are hosted during the first and longterm assistance, including the social and labour inclusion period. Shelters may be open or with restricted
freedom of movement justifiable with reference to the risk assessment; offer short- or long-term stay;
provide round-the-clock, part-time or no in-house assistance.
Shelter case manager: The appointed shelter professional who advises and assists the trafficked person
either accommodated in a shelter or in a non-residential premises throughout the first and further
assistance and social inclusion period as well as in the planning of the assisted voluntary return for the
measures s/he is responsible for.
Social inclusion: It is the process ensuring that those at risk of poverty and social exclusion have the
opportunities and resources necessary to participate in economic and social life, securing a standard of
living that is considered acceptable in the society in which they live15. It also ensures that they have greater
participation in decision-making that affects their lives and access to their fundamental rights. Through
such a process vulnerable groups are granted access to education, training, employment, accommodation,
collective services, and health assistance. A social inclusion programme for trafficked persons can take
place either in the country of origin or in that of destination.
Social services: Set of services offered to the victims and vulnerable groups, who can not otherwise
afford them with the available resources, involving their essential needs of preservation, development
and recovery as well as assistance in meeting their immediate or long-term needs.
Social worker/Social Services Officer: A qualified Social and Family Services professional in the
area of social work, psychology sociology, law, pedagogy or other disciplines closely related to social
and family services. S/he is licensed and registered in the register of General Social and Family
Services Council16. S/he acts as case manager for assisted trafficked children.
Trafficked child: Any person under eighteen who is recruited, transported, transferred, harboured or
received for the purpose of exploitation, either within or outside a country, even if no element of
coercion, deception, abuse of authority or any other form of abuse is used17.
Trafficked person: A person who is subject to the crime of trafficking in human beings.
Trafficker: Person complicit in the trafficking of another human being (or human beings) for any form of
exploitation.
Trafficking in human beings: () the recruitment, transportation, transfer, harboring or receipt of
persons, by threat or the use of force or other forms of coercion, abduction, fraud, deception, the abuse of
power or the abuse of a position of vulnerability or the giving or receiving of payments or benefits to
achieve the consent from a person having control over another person, for exploitation (Art. 171, Kosovo
Criminal Code).
14

15

16
17

Separated Children in Europe Programme (SCEP), Statement of Good Practice, International Save the Children Alliance UNHCR,
Geneva, 2004, p. 2.
See <http://ec.europa.eu/employment_social/spsi/poverty_social_exclusion_en.htm> and Joint Report by the Commission and the Council on social
inclusion (2003) in <http://europa.eu.int/comm/ employment_social/soc-prot/soc-ncl/final_joint_inclusion_report_2003_en.pdf>, cited
in European Commission, Experts Group Report on trafficking in Human Beings, Brussels, 2004.
Law on Social and Family Services, 02/L-17.
Separated Children in Europe Programme (SCEP), op. cit.

29

Transnational referral mechanism: This refers to mechanisms and systems designed for the comprehensive
assistance and transnational support of victims of trafficking. Transnational referral mechanisms link the full
process of referral from initial identification, through return and assistance between countries of transit,
destination and origin and involve co-operation between different government institutions and nongovernmental actors.This may involve one or all of the steps in the process.
Travel document: Any identification document required to travel and enter into another country (e.g.
passport, identity card, visa, etc.).
Unaccompanied child: An unaccompanied child or minor who has been separated from both parents and
other relatives and is not being cared for by an adult who, by law or custom, is responsible for doing so18.
Victim advocate: The official from the Victims Assistance and Advocacy Office appointed to protect
the victims interests and ensure her/his legal support and assistance. S/he acts as the case manager
for adult trafficked persons.
Victim of trafficking: See Trafficked person.
Witness protection: The range of security measures employed to assure the safety of a witness involved in
legal proceedings. Witness protection must be offered, before, during and/or after the legal proceedings
and must include any measures assuring the safety and security of the witness and her/his family.

18

UNICEF, op. cit., p. 3.

30

PART B
STANDARD OPERATING PROCEDURES

31

SOPs I. Identification
Identification is the first step of a process that allows presumed trafficked persons to access to proper and
safe assistance and protection measures and eventually to be officially identified as victims of trafficking in
persons.

Measure 1: Initial Referral and Registration


WHAT: It is the first referral and registration of a person suspected to be trafficked by the AntiTrafficking Unit of the Kosovo Police Directorate of Investigations on Trafficking in Human Beings
(DITHB).

WHEN: As soon as a presumed trafficked person is found and accepts to be referred to the AntiTrafficking Unit of the Kosovo Police DITHB.

WHO: Several actors who may come into contact with and refer a presumed trafficked person to the
Police:
- Law enforcement officers (anti-trafficking police officers, border police officers, community police
officers, front-line officers, police investigators, custom officers)
- Public prosecutors
- NGOs workers
- IOs workers
- Outreach workers
- Anti-trafficking and Domestic Violence Helpline operators
- Presumed trafficked person herself/himself
- Other trafficked persons
- Family members
- Acquaintances
- Private citizens
- Health care professionals
- Labour inspectors
- Health officials
- Trade unionists
- Immigration service officers
- Detention centre personnel
- Correctional staff
- Transportation personnel
- Embassy or consular officials
- Foreign NGOs workers
- Foreign law enforcement officers
- Foreign public prosecutors
- Other.

32

HOW: The presumed trafficked person may be accompanied by the referring actor or may decide to
go by her/himself to the office of the Police Anti-Trafficking Unit. Once in the office, a police officer
registers the referral by using the Basic Form.

WHERE: The registration of the referral of a presumed trafficked person takes place in the office of the
Police Anti-Trafficking Unit.
TOOL #

BASIC FORM

Measure 2: Team Convening


WHAT: It is the summoning of the relevant actors responsible for the identification, further referral
and first assistance of presumed trafficked persons in the office of the Anti-Trafficking Unit of the
Kosovo Police.

WHEN: Within maximum two hours after a presumed trafficked person has been referred or selfreferred to the Police.

WHO: The convened team is composed of the police officer of the Anti-Trafficking Unit on duty, the
victim advocate from the competent Regional Office or the social worker of the municipal Centre for
Social Work in case the presumed trafficked person is a child or suspected to be a child.
In case of a foreign presumed trafficked person (both minors and adults), also the interpreter is
convened, if assessed as necessary and/or required by the presumed trafficked person.

HOW: The police officer of the Anti-Trafficking Unit on duty promptly calls on the phone the victim
advocate or, in case of a child or a person presumed to be under the age of 18 years, the social worker of
the Centre for Social Work to meet within two hours at the Anti-Trafficking Unit Police office.
In case of a foreign presumed trafficked person, before any identification process starts, it is
necessary to determine whether s/he is capable of communicating with the interviewer effectively and
clearly. If s/he does not speak the local language or any other common language, a qualified interpreter
is promptly called by the police officer using the official registry of certified interpreters available at the
Anti-Trafficking Unit or a qualified accredited interpreter from other institutions and agencies, Ministry
of Internal Affairs, migration and asylum authorities, NGOs, IOs. Even if s/he seems to be able to
sufficiently communicate, the presumed trafficked person is asked if s/he prefers to have an interpreter
present. Before the questioning starts, the interpreter signs the confidentiality agreement.
In case of a presumed child victim, a qualified social worker possibly of the same gender and trained
on UNICEF Guidelines on interviewing children is called. The request for child protection services is
then registered to the official form of the competent authority CSW (Referral to child protection
format). Before the identification process starts, the social worker assesses the childs capability to
communicate effectively. If such difficulty exists, because of the childs age, an impairment, or her/his
particular psychological or social situation, the social worker may decide to draw upon the expertise of
additional specialists (e.g. professionals working with disabled children, psychologists, etc.), as
necessary.
In case of an unaccompanied child, the Director of the competent guardianship authority (CSW) is
promptly called and initiates the process for the appointment of a guardian to accompany the child
throughout the entire process and protect her/his interests. The Director immediately reports the
33

matter to the Department of Social Welfare and conducts a comprehensive professional assessment of
the childs need for protection based on the standard report format (Child protection report). If the
Department of Social Welfare considers that there are reasonable grounds of concern for the childs
safety and social welfare, the Director brings the matter before the court and makes an application for a
Guardianship Order. Until the Court decision is issued, the social worker appointed by the competent
Guardianship authority (CSW) as the childs case manager has the duty to protect the childs interest and
ensure his/her safety.
When there are reasonable grounds to suspect that a national presumed child victim is in need of
protection measures because s/he or her/his family is experiencing or is at risk of serious harm to
her/his physical or mental health, the process for the appointment of a guardian is initiated with the
informed consent of the parent(s)/caregiver(s), who also sign(s) the Guardianship Order.

WHERE: At the office of the Anti-Trafficking Unit of the Kosovo Police.


TOOL #

REFERRAL TO CHILD PROTECTION FORMAT

TOOL #

CHILD PROTECTION REPORT

TOOL #

CONFIDENTIALITY AGREEMENT (FOR INTERPRETERS)

Measure 3: Information and Basic Needs Provision


WHAT: It is the response to the urgent basic needs and the provision of full information to the
presumed trafficked person so to allow her/him to restore and decrease her/his anxiety before any
questioning takes place. It is the first and one of the most important steps in building trust with the
presumed trafficked person.

WHEN: Immediately after a presumed trafficked person has been referred or self-referred to the Police
her/his basic needs must be met. Full information must be provided once the team has convened at the
Anti-Trafficking Unit Police office.

WHO: The police officer, the victim advocate or the social worker (in case of a child) and the
interpreter (in case of a foreign presumed trafficked person).

HOW: The following basic needs are to be met before providing any type of information:

Food
Water
Toilet and basic hygiene
Clean clothing
Rest
Some privacy
Urgent medical and/or psychological care
Possibility of contacting family members or significant others (only if safe)
Other emergencies.

34

The police officer informs the presumed trafficked person as to:


- Roles of the persons present in the room, including the role, obligations and responsibilities of the
interpreter, in case of a foreign presumed trafficked person (both minor and adult) who asks or
requires such assistance
- Identification and interview procedures
- Data protection policy
- Safety policy
The victim advocate or the social worker (in case of a child) provides information as to:
- Rights and responsibilities while being interviewed, including the presumed trafficked persons right
to refuse at any time the appointed victim advocate, or social worker, or interpreter
- Services available during first assistance
- Any other pertinent legal and social issues.
Information must be provided:
- In a clear, professional, yet sympathetic, manner;
- Using simple language;
- Orally and in writing (and in a language that is understandable for the presumed trafficked person);
- Encouraging the presumed trafficked person to pose clarifying questions;
- Making sure that the presumed trafficked person has clearly understood all information given;
- Helping to re-orient and assess the available options;
- In the case of a presumed child victim, in a sensible manner and with a language appropriate to the
developmental abilities of the child19, in a child friendly environment always in the presence of the
social worker/legal guardian, when the child is unaccompanied. In the case of younger children, law
enforcement officials may decide to share information initially with the social worker/legal guardian,
who will eventually share it with the child.
- In case of a foreign presumed trafficked person (both minors and adults), with the support of
an interpreter, if needed or anyway required.

WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of
the Anti-Trafficking Unit of the Kosovo Police. In case of a child, a child-friendly environment must be
ensured.
TOOL #

INFORMATION ON THE RIGHTS OF VICTIMS OF TRAFFICKING

Measure 4: Initial Screening and Case Manager Assignment


WHAT: It is the first screening of the presumed trafficking case, followed by the assignment of a case
manager, who will support the identified trafficked person through all steps of identification, assistance
and protection, return procedures if applicable, and criminal and civil proceedings.

WHEN: Right after the presumed trafficked person has been provided with basic needs and detailed
information and s/he agrees to be asked questions for the initial screening. This could take place right
after the person has been referred to the Police or in the following days, if the person needs some time
to recover.

19

For detailed special considerations on how to interview presumed trafficked children, see: UNICEF, op. cit., pp. 18-19; IOM, Direct
Assistance for Victims of Trafficking, Geneva, 2007, pp. 31-32.

35

WHO: The police officer of the Anti-Trafficking Unit, the victim advocate (in case of an adult) or the
social worker (in case of a child), and the interpreter (in case of a foreign presumed trafficked
person). In case of a presumed child victim, a parent/caregiver is also present, provided that there is
no suspicion or knowledge of involvement in the childs trafficking. If not possible, the interview is
carried out in the presence of the social worker/legal guardian. When possible, the person interviewing
the minor should be of the same gender. In case an age assessment is required, additional professionals
may be involved according to the individual situation (e.g. a psychologist or a psychiatrist, a pediatrician
or a general practitioner from a public health institution, a shelter or any other relevant agency, etc.).
Once the interview is over, a case manager is appointed by the Office for Advocacy and Assistance to
Victims if the presumed trafficked person is an adult or by the Centre for Social Work if the presumed
trafficked person is a child.

HOW: The initial screening is based on questions on personal data, living conditions, working
conditions, and the trafficking process to determine if the person has been trafficked or not.
The initial screening is carried out by the police officer of the Anti-Trafficking Unit:
- With the informed consent of the presumed trafficked person; in case of a presumed child victim,
the consent of the parent/caregiver or social worker/legal guardian is also required (Informed
consent form);
- After due consideration of the health conditions of the presumed trafficked person, including
checking for signs of abuse and post-traumatic stress disorder;
- Ethical and safety considerations, privacy and security of the presumed trafficked person should be
paramount during the interview;
- By collecting adequate, relevant, and not excessive information once the presumed trafficked person
has given her/his informed consent to provide and store personal data. S/he must be informed about
her/his right to withdraw the consent for the storage of her/his data;
- In a clear, professional, yet sympathetic, manner and by using simple language;
- Carefully considering the opinions and concerns of the presumed trafficked person;
- In the case of a presumed trafficked child, a child-sensitive approach is employed when
questioning;
- In case of a foreign presumed trafficked person (both minor and adult), with the support of an
interpreter.
The screening should not start if the presumed trafficked person:
- Requires urgent medical aid;
- Asks for legal advice;
- Asks to postpone or decline the questioning;
- Her/his psychological condition is unstable
- Is a minor and the social worker/legal guardian is not present
- Is a foreigner and the needed/required interpreter is not present
In case of a presumed child victim and when there are reasonable grounds of concern for the childs
safety, welfare or well-being, the social worker/legal guardian serves the right to request to postpone or
terminate the interview.
When the age of a presumed victim found unaccompanied in Kosovo territory is uncertain and s/he is
claiming to be under 18 or there are serious concerns that s/he might be under 18, the benefit of the
doubt is exercised and s/he is treated as such (minor) until verification of the age and is provided with
full protection as a child victim of trafficking.

36

Means of verification include:


- Observation of the young persons physical appearance and maturity;
- Interviews with the victim and her/his own statement;
- Information gathered from the referring agency, if applicable, and documentary evidence that
the individual carries or was able to be obtained from the country of origin (travel and identity
documents, birth certificates, visa applications, etc.);
- Information gathered from parents/relatives or significant others.
As last resort, medical examinations maybe used. No such action should be taken without the informed
consent of the social worker/legal guardian.
Age assessment is initiated and supervised by the social worker and the legal guardian. It is an ongoing
process that starts as soon as the first information about the case has been gathered (from the
environment of the individual, if safe, the referrer, etc.) and the initial screening is being conducted. It
involves a multi-disciplinary team comprising the social worker, the police officer, a psychologist and a
pediatrician or general practitioner or dentist.
Once the initial screening is over and the presumed trafficked person is willing to seek support and be
further interviewed, a case manager is assigned to her/him, i.e. the victim advocate if the presumed
trafficked person is an adult, the social worker if the presumed trafficked is a child.
The assigned case manager gives the presumed trafficked person detailed information as to:
- The rights and obligations as a presumed trafficked person
- Functioning of the reflection period (aims, duration, rights and obligations)
- Services available during first assistance (accommodation, counselling, etc.)
- Functioning of the further assistance and social inclusion
- Current security concerns
- Data protection policy.
If the presumed trafficked person refuses to be questioned and to receive assistance, s/he is given
information and contact details of the existing services in case they decide to seek assistance in the
future.

WHERE: In a safe, comfortable and private room with no unrelated listeners within the premises of
the Anti-Trafficking Unit of the Kosovo Police. In case of a child, a child-friendly environment must be
ensured.
TOOL #

INFORMATION TO GATHER THROUGH INITIAL SCREENING

TOOL #

INFORMED CONSENT FORM

TOOL #

AGE ASSESSMENT PROTOCOL

TOOL #

AGE ASSESSMENT REPORT FORMAT

Measure 5: Early Risk Assessment


WHAT: It is an evaluation interview to determine any immediate danger as to the health and safety of
the presumed trafficked person. The final aim is to establish the next steps to ensure the presumed
victims safety and well being, including the development of an individual safety plan if necessary.

37

WHEN: It is made during the initial screening, after the presumed trafficked person has been provided with
basic needs and detailed information on her/his entitlements, available services, and the interview process.

WHO: Police officer of the Anti-Trafficking Section and the appointed case manager. In case of a child,
also the legal guardian is present.

HOW: Through observation of the presumed trafficked person (behavior and appearance), information
and documentation already gathered from the referrer (e.g. other agencies or any other source), and a
set of questions to gather in a sensitive and lawful manner, relevant information as to her/his health and
safety conditions.
Questions should never be asked if another person from the exploitative environment is present (i.e.
other exploited persons, traffickers, exploiters, accomplices, etc.). In case of a presumed child victim,
anyone claiming to be a potential caregiver, friend, member of the family etc., should not be in
proximity before her/his relationship with the child has been investigated and verified and the risk
assessed. Once the questioning is over, a report on the early risk assessment carried out is drafted and
signed by the police officer, the case manager, and the presumed trafficked person. If the latter is a
child, the legal guardian also signs the report.
In case an individual safety plan is required, the police officer and the case manager will promptly
develop it taking into consideration the risk assessment outcomes. They then sign the plan and ask the
presumed trafficked person to do the same. If the latter is a child, the legal guardian also signs the
report.
A copy of the risk assessment report and of the beneficiary safety plan is sent to the identified shelter
before the presumed trafficked person is accompanied to it.
In case of a presumed child victim, the risk assessment is being conducted with the consent of the legal
guardian. If s/he has arrived unaccompanied in Kosovo, the Police is responsible for establishing official
communication with the relevant authorities of the childs country of origin. In these cases, the need of
international (refugee) protection is also assessed. If necessary, a referral is made by the police officer to the
competent asylum authority and a legal representative is appointed with the full consent of the legal guardian.

WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of
the Police Anti-Trafficking Unit. In case of a child, a child-friendly environment must be ensured.
TOOL #

EARLY RISK ASSESSMENT REPORT FORMAT

TOOL #

INDIVIDUAL SAFETY PLAN FORMAT

Measure 6: Referral to Support Service


WHAT: It is the safe transfer of the presumed victim to the shelter, which will provide first assistance
and protection measures (SOPs II) also to individuals who opt for a non-residential solution.

WHEN: As soon as the initial screening and the early risk assessment are over and the presumed victim
gives her/his consent to be referred to the shelter and the latter has been identified and duly informed
about the referral.
WHO: Police officer of the Anti-Trafficking Unit and the appointed case manager.

38

HOW: Based on the information gathered during the initial screening and risk assessment and the
presumed trafficked persons views, the case manager identifies the needed supporting services and the
available accredited shelter. When safe accommodation is required, the decision is made based on the
level of risk that the presumed trafficked person faces (high-risk and medium or low risk cases) and the
special conditions surrounding the case (e.g. mother with children). For high- and medium risk cases,
ISF is immediately contacted, unless the presumed trafficked person thinks differently. No action is
taken before the presumed trafficked person has been given the chance to express her/his views,
thoughts and possible concerns and full and informed consent has been obtained.
Before the referral takes place, the presumed trafficked person is fully informed about the shelter and
the services provided. At the same time, the shelter is accurately informed by the Police officer of the
Anti-Trafficking Unit about the trafficked persons arrival (name of the referred person, time of arrival,
accompanying persons). Information about health issues and safety risks concerning the presumed
trafficked person is shared with the shelter (all documents risk assessment report, safety plan are
provided to the shelter).
Then, the presumed trafficked person is accompanied by the police officer of the Anti-Trafficking Unit and
the case manager to the premises of the identified shelter taking in due consideration all safety measures
required. The police officer neither wears the uniform nor uses a clearly identifiable police car.
In case of a presumed child victim, her/his legal guardian is consulted on all matters and consent to any
action taken. The case manager and the legal guardian should take all necessary measures to ensure that
the childs views and wishes are explicitly taken into consideration when the decision is made. For that
purpose, the case manager provides the child with all necessary information in a simple and sensible
manner corresponding to her/his maturity and level of understanding. On that basis, drawings and other
means of communication are used, if necessary. When the child is unaccompanied or separated or there
are no other options for non-residential accommodation, the case manager immediately contacts ISF, if
the level of risk that the child faces is high. Alternatively, a low, medium-risk shelter or a family shelter
(open care shelter) is contacted provided that the childs wishes have been taken into account and the
case manager and the legal guardian have consented.
TOOL #

REFERRAL FORM

TOOL #

CONSENT FORM

Measure 7: Formal Identification


WHAT: It is the formal procedure to establish if the presumed trafficked person has been a victim of
trafficking or was in the process of being trafficked, once the initial screening and the initial investigation
clearly indicate evidence of trafficking. Formal identification procedure includes: identification
interview(s) with the presumed victim, evidence gathering and assessing (see SOPs V), cooperation with
relevant stakeholders.

WHEN: Identification interview(s) with the presumed victim is conducted after the reflection period is
over (see SOPs II) and the presumed trafficked person has been provided with clear and detailed
information on the interview process and gives her/his consent to be interviewed. In case of a presumed
child victim, the consent of the parent or that of the legal guardian is a prerequisite in order to start the
procedure.

39

The formal identification process may require more than one questioning session due to its complexity,
the time needed for information gathering, and the reluctance of presumed trafficked persons who are
often fearful or do not recall all details or the precise order of the events. The interview will be
rescheduled if the presumed trafficked persons show signs of distress or ask to postpone it.
In case of a child victim, multiple interviews should be avoided unless it is absolutely necessary and the
length and areas of interviews covered by the questioning should be limited. Cases involving children
should be limited to two interview sessions at most.

WHO: Police officer(s) of the Anti-Trafficking Unit interviews the presumed trafficked person. The
case manager, the interpreter, and the legal guardian are present during all interviews. If the trafficked
person agrees to be (video or sound) recorded, the case manager and the legal guardian, in case of a
child, observe the interview from a separate room. Once the interview is over they enter the
interviewing room and give the chance to the person to pose questions.
In the case of a presumed trafficked child, interviews must be conducted by police officers trained in
techniques for interviewing children. Apart from language barriers, gender barriers must also be taken
into account and, whenever possible, the interview should be conducted by an interviewer of the same
gender.
During the information and document gathering, other stakeholders can be involved, i.e. police officers
from local, national or foreign offices, Interpol, Europol, diplomatic officials.

HOW: The formal identification is carried out through:

One or more two-way interviews between the police officer and the presumed trafficked person;
Gathering and assessing other evidence to identify the facts and check the information provided by
the presumed trafficked person;
Assessing available corroborative material.

Before starting an interview, clear and accurate information should be given to the interviewee on the aims
and consequences of the procedure, on her/his rights and obligations, and on data protection policy.
If the presumed trafficked person decides to be interviewed, s/he will sign the informed consent for
formal interview and data storage (Informed consent for formal interview form). S/he is entitled to
obtain, amend, eliminate, or withdraw her/his personal data at any moment.
The identification interview is based on a set of questions to collect evidence in order to determine
whether a person has been a victim of trafficking or was in the process of becoming a victim of
trafficking. A list of indicators is employed to develop the questions and assess whether or not the
interviewee is or was about to become a victim of trafficking. In the case of a presumed trafficked
child, a child-sensitive approach must be employed when questioning. Furthermore, when the first
person testimony of the child is not required, questions are addressed to the case manager and the legal
guardian.
The information gathering procedure may require the police to contact other stakeholders, such as
colleagues from other regions or countries or from INTERPOL, EUROPOL, SELEC, ILECU; officials
from registration offices; diplomatic officials; representatives of local or Foreign Service providers.
Once the identification process is completed, the police officer writes the formal identification report;
whereas the case manager informs the person about the outcome.
If the person is officially identified as a victim of trafficking and gives her/his written consent to
cooperate, s/he is provided with more detailed information on the evidence gathering, witness procedures,

40

and protection options. S/he is then accompanied to the premises of the shelter and a first assistance plan is
developed (SOPs II). Also individuals who opt for a non-residential solution are accompanied to the shelters
location to discuss further support steps.
Persons who are found not to have been trafficked, but report other crimes or face assistance
needs or security concerns, are referred to the appropriate identified service providers, both governmental and
non governmental, such as other specialized units within the Kosovo Police, municipal CSW, legal assistance and
representation agencies, counseling services, health services, employment promotion agencies, etc.
Persons who are found not to have been trafficked and do not face any safety risk are provided
with detailed information about her/his rights and obligations and are given the opportunity to express
concerns and pose questions.
When a presumed child victim is found unaccompanied or separated in Kosovo, it is essential to
establish contacts between the country of destination and country of origin, in order to initiate the
determination of the jurisdiction over the child and identify a sustainable long-term solution. In such
cases, the Police are responsible for establishing the cross-border contacts through the Ministry of
Internal Affairs or the Ministry of Foreign Affairs.

WHERE: In a safe, comfortable and private room with no unauthorized listeners within the premises of
the Police Anti-Trafficking Unit. Separate locations for suspect(s) and witness-victim interviews are
always used. In case of a child, a child-friendly environment must be ensured. When safety issues are at
stake and the presumed trafficked person cannot travel, the interviews take place in another safe
location.
TOOL #

LIST OF INDICATORS

TOOL #

INFORMED CONSENT FOR FORMAL INTERVIEW FORM

TOOL #

FORMAL IDENTIFICATION REPORT

41

SOPs II. First Assistance and Protection


First assistance and protection provide presumed trafficked persons with the most urgent support
measures to respond to their immediate needs, while helping them to consider available options and
take full-informed decisions for their future.

Measure 1: Accommodation and Assistance Information


WHAT: It is the accommodation of the presumed trafficked person in an accredited shelter or in her/his
own place or in that of significant others and the provision of clear and detailed information on the following
services, the attached rights and obligations, and related consequences for breaking rules or agreements:
Safe temporary housing
Meals
Clothing
Psychological and/or psychiatric counselling and assistance
Medical assistance
Social services
Legal counselling
Security measures
Language interpretation (for foreign persons).
The shelter professional delivers assistance information also to those individuals who opt for a nonresidential accommodation.

WHEN: Immediately after the presumed trafficked person reaches the shelter and before the intake and
needs assessment starts.

WHO: The shelter professional on duty receives the presumed trafficked person and provides her/him
with all necessary information in the presence of the case manager and, in the case of a child, also of the
legal guardian. If the presumed trafficked person is a foreigner, then, an interpreter must also be
present if needed and/or required.

HOW: Service options and conditions for assistance are communicated as follows:

Orally and in writing;


In a clear, professional, yet supportive manner;
Encouraging the presumed trafficked person to pose clarifying questions;
Helping to re-orient and assess the available options;
With regular confirmation that the individual has understood what has been explained;
In the case of a foreign assisted person, through interpretation into her/his native language or in
a third-language s/he can understand;
In the case of a child victim, in a sensible manner and with a language appropriate to the
psychophysical developmental abilities of the child.

WHERE: In a comfortable and private room within the shelter. In case of a child, a child-friendly
environment must be ensured.

Measure 2: Intake and Needs Assessment


WHAT: It is a procedure to register the assisted person in the shelter or in a non-residential
accommodation and review her/his social, medical, legal, and security needs.

WHEN: After the assisted person has been provided information on the available services, legal
possibilities, and obligations or conditions associated with receiving services.

WHO: The appointed shelter case manager, the case manager, and the legal guardian. In case of a
foreign presumed trafficked person, an interpreter is also present.

HOW: The shelter case manager:

Reviews the referral form (Basic form), including the first needs and risk assessment sent by the
Police Anti-Trafficking Unit (before starting the procedure);
Fills in the Admission Sheet;
Opens the beneficiary file where all information and documentation of the case will be recorded and
stored in a protected location. In this respect, the beneficiarys file is strictly confidential and all
necessary measures should be taken to ensure that her/his privacy is protected. The beneficiarys
file is constantly updated even after the beneficiary is released from the shelter;
Explains the purpose of the intake procedure (e.g. how it will be used, why it is useful);
Explains who will and will not have access to the information;
Explains the possibility of the individual to decline to answer any of the questions;
Objectively observes the behavior and appearance of the assisted person;
Poses a set of questions, guided by the needs assessment form, to gather, in a sensitive and lawful
manner, relevant information as to the health (including psychological) and safety conditions of the
presumed trafficked person;
Once the assessment is over fills in the intake and needs assessment form and shares it orally and in
writing with the case manager and, then, informs the assisted person about the main findings;
Fully explains to the assisted person the services that can be provided during the first assistance
period; the rules to be accepted; and the terms according to which the assistance ends;
The assisted person is given a week but the time can be extended according to the individual situation
to decide upon the services s/he is offered to be eventually agreed upon with the shelter case manager.
The assisted person makes her/his decision about stay either in the shelter or in a non-residential
accommodation (if it is assessed to be a safe option) and signs the related statement (Statement for
Voluntary Sheltering Form).

WHERE: In a comfortable and private room within the shelter. In case of a child, a child-friendly
environment must be ensured.
TOOL #

ADMISSION SHEET

TOOL #

BENEFICIARYS FILE

44

TOOL #

STATEMENT FOR VOLUNTARY SHELTERING

TOOL #

INTAKE AND NEEDS ASSESSMENT FORM

Measure 3: First Assistance Plan Drafting and Implementation


WHAT: It is the drafting of the First Assistance Plan and the provision of the listed services to meet the
assessed needs and to ensure the security of the assisted person.

WHEN: As soon as the intake and needs assessment procedure is finalised, the person is accommodated
in the shelter or in a non-residential accommodation and has given her/his written consent to be
provided with the assistance measures.

WHO: The shelter case manager, the case manager, the assisted person, the legal guardian (in case of a
child), the interpreter (in the case of a foreign presumed trafficked person), the professionals
supplying the identified services and measures.

HOW: The following procedure is followed both for presumed trafficked persons accommodated in
shelters and those who opt for a non-residential solution:
The shelter case manager drafts the First Assistance Plan based on the assessed needs and the decisions
agreed upon with the assisted person as well as on the safety plan provided by the police (if any);
The assisted person is given sufficient time to read the First Assistance Plan and the acceptance form
or have them being read to him/her;
The assisted person signs a declaration stating that s/he consents to be provided with the support
measures listed in the First Assistance Plan and will observe the rules of the shelter or for the nonresidential solution (First Assistance Plan Acceptance Form). A copy of the signed form is given to
the case manager and, in case of a child, also to the legal guardian;
Upon consent of the presumed trafficked person who decides to be accommodated in the shelter,
her/his personal belongings are recorded in the presence of the shelter case manager and the case
manager. They will all sign the relevant sheet (Personal Belongings of the Beneficiary Form).
Once the presumed trafficked person has signed the First Assistance Plan Acceptance Form, the services
are provided according to the set timeline. The shelter case manager assisted by the case manager is
responsible for contacting all necessary services and professionals identified and listed in the Plan.
In the case of medical needs that cannot be treated by the shelters doctor, including hospitalization,
the shelter case manager contacts the relevant doctors and healthcare services and accompanies the
assisted person to their premises. For high-risk cases accommodated in the ISF, the DITHB is contacted
for safe transportation of the assisted person. In case of a child, the legal guardian must be informed and
gives her/his permission for the provision of any medical examination.
In the case of urgent psychological needs, the shelter case manager arranges a meeting with the
shelters psychologist. In case, this professional is not part of the staff, the shelter case manager refers
the assisted person to the Mental Health Care Centre or a non-governmental organisation or a private
institution that provides urgent psychological assistance.
When the presumed trafficked person is referred to another institution/organization and safety concerns
arise, the shelter case manager contacts the police to ensure that all security measures are taken with due

45

respect to the victims safety. The shelter case manager then accompanies the assisted person to the
given agency. In case high security measures are needed to secure the safety of the assisted person, the
police officer(s) who is/are dressed in civilian clothes must also escort them.
In case of lost identity document, the case manager contacts the local register office, the police or
the embassy to submit a request for the issuance of a new document.
The shelter case manager regularly organizes meetings with professionals of the shelter staff and the case
manager to monitor the assisted persons situation, to identify and address new needs, to check and
update the First Assistance Plan. The results of all assessments are always communicated and discussed
with the assisted person. In the case of an assisted child, the meetings must also be held with the
participation of the legal guardian.
During the course of their work, all service providers must ensure high quality assistance and avoid any
risk of re-victimisation or endangerment, thus, having always in mind the highest interest and welfare of
the assisted person.
Assisted persons who are dissatisfied with the services or the individuals involved in providing services
can lodge a complaint verbally and in writing and if required anonymously with her/his case
manager (Complaint Form). The latter reviews the complaint and discusses it with the assisted person,
the shelter case manager and any other professional concerned so to overcome any problematic issue.
When the beneficiary is a child, the legal guardian is entitled to act on his/ her behalf in this regard.

WHERE: In the premises of the shelter and those of the service providers.
TOOL #

PERSONAL BELONGINGS OF THE BENEFICIARY FORM

TOOL #

FIRST ASSISTANCE PLAN FORM

TOOL #

FIRST ASSISTANCE PLAN ACCEPTANCE FORM

TOOL #

COMPLAINT FORM

Measure 4: Reflection Period


WHAT: It is an adequate period of time to allow the presumed trafficked person to recover and take an
informed decision about her/his future in full compliance with the respect of the human rights
regulations20.
The reflection period is granted regardless of a persons willingness to co-operate as a witness21 in
criminal proceedings. At any stage in the process, co-operation with the competent authorities shall be
voluntary and never obligatory in order to acquire the status and rights of a trafficked person.

WHEN: From the time of initial referral, the reflection period lasts minimum 30 days and can be
extended up to three months.

WHO: The case manager, the shelter case manager and the staff of the shelter assist the presumed
trafficked person throughout the reflection period and the services provision.

20
21

European Commission, Report of the Experts Group on Trafficking in Human Beings, Brussels, 2004, pp. 105-106, 173.
Council of Europe, Convention on Action against Trafficking in Human Beings (2005), articles 13 and 14.

46

HOW: During the reflection period, the presumed trafficked is not interrogated and is provided with:
-

Suitable time to recover and consider all available options


Secure accommodation
First assistance and protection, including psychological counselling
Temporary authorization to stay in the national territory (if foreigner)22
Suspension of removal order (if foreigner)
Detailed information both orally and in writing on:
o Rights, conditions, and procedures for cooperating with the competent authorities
o Procedures concerning the participation in the criminal proceedings
o Security risks and safety rules
o Free legal assistance
o Long-term assistance and related conditions (e.g. shelter rules)
o Compensation possibilities
o Return or resettlement in a third country.

Once the reflection period is over, the presumed trafficked person informs the case manager about
her/his decision whether or not to cooperate with the law enforcement agencies. The case manager then
informs the Police accordingly.
If the presumed trafficked person decides to testify, s/he will be further interrogated and continue to
stay at the assisting shelters premises. The case manager, the trafficked person and the staff of the
shelter then jointly develop an individual further assistance plan.
If a foreign presumed trafficked person decides not to make use of the reflection period or, after
the reflection period, s/he decided not to testify, her/his safe voluntary return is organized.
If a local presumed trafficked person declines the assistance, she/he is given full information on how to
return or contact other service providers at a later time.

WHERE: During the reflection period, the presumed trafficked person is hosted in the safe premises of
the shelter. If the risk level is low and the assisted person is deemed safe, s/he can also opt for a nonresidential solution.

22

See also Council Directive 2004/81/EC of April 2004 on the residence permit issued to third-county nationals who are victims of
trafficking in human beings or who have been the subject of an action to facilitate illegal immigration, who co-operate with the
competent authorities.

47

SOPs III. Further Assistance and Social Inclusion


Further assistance and social inclusion measures are provided to trafficked persons once their personal
and psychological well-being has started to stabilise and their reflection period is over.
The final aim is to ensure that assisted persons, by fully participating in the decision-making process,
have access to the opportunities and resources necessary to achieve their potential, participate in
23
economic and social life, securing them a sound standard of living .

Measure 1: Beneficiary Care Plan


WHAT: It is a clear and detailed description of jointly identified measures and next steps to be taken to
foster the empowerment and the social inclusion of the assisted person (either staying in a shelter or in a
non residential accommodation) as well as the rights and duties attached. It is a tailor-made plan
constantly monitored and revised (at least every 30 days) according to the assisted persons needs that
may arise. The plan includes these services or, based on personal circumstances, some of them:
Social services:
- Accommodation
- Social counselling
- Family/community reintegration measures
- Family mediation
- Employment counseling
- Social services accompaniment
- Recreation activities
Health care services
- Psychological counselling
- Psychiatric care
- Medical assistance
- Health accompaniments
Legal services
- Residence permit procedures
- Free legal counselling
- Free legal assistance
- Legal aid
Education and training services
- Language training
- Educational activities
- Vocational training
- Employment counselling
- Job placement assistance
- Income generating programmes
- Financial assistance

23

See <http://ec.europa.eu/employment_social/spsi/poverty_social_exclusion_en.htm> and Joint Report by the Commission and the Council on
social inclusion (2003) <http://europa.eu.int/comm/employment_social/soc-prot/soc-ncl/final_joint_inclusion_report_2003_en.pdf>.

WHEN: Once the assisted persons well-being has started to stabilize after the implementation of the
First Assistance Plan and her/his reflection period is over and s/he decides to receive further assistance.
It is necessary to bear in mind that the co-development of the Beneficiary Care Plan takes time and,
thus, several meetings may need to be arranged.

WHO: The shelter case manager develops the plan with the assisted person and the support of
professionals who already or will provide the identified services (multi-disciplinary team), the case
manager and, in the case of a child, also the legal guardian. In case of a foreign trafficked person,
an interpreter must also be present.
When the victim is a child, all necessary measures and action should be taken to ensure that the child
participates actively in the overall care planning process and her/his views and wishes are taken into
consideration.

HOW: The shelter case manager reviews and updates the needs assessment and possible options for the
future with the assisted person, who is invited to express her/his needs and wishes after a clear
description of the services and activities is given. Once all measures have been jointly identified and
discussed with the assisted person, the multi-disciplinary team, the case manager and the legal guardian
(for assisted child), the shelter case manager drafts the Beneficiary Care Plan that must include full
details as to:
Personal details of the assisted person
History of the case
Residential or non-residential accommodation and related conditions
List of services and activities to be provided, including their description (goals, providers and their
contact details, timeline)
Rights and obligations to be respected
Safety rules and safety plan
Residence permit conditions (in case of a foreign victim)
Data protection rules
Complaint procedures
Reasons for terminating the assistance
Consent form.
The assisted person must be given adequate time to review the Beneficiary Care Plan and the consent
form and to pose questions. The shelter case manager and the case manager and the legal guardian (in
case of a child) must ensure that the assisted person has fully understood all details of the plan and its
implications before s/he signs the consent form (Beneficiary Care Plan Acceptance Form). Consent is
limited to those services that are listed on the plan. Other measures such as, for instance, medical tests,
police interrogation, immigration procedures and communication of information require separate
consent procedures.
The shelter case manager, the case manager, and the legal guardian (in case of a child) also sign the
Beneficiary Care Plan and are given a copy. In case the plan is revised, a new copy is provided to them.

WHERE: In a comfortable and private room within the premises of the shelter.
TOOL #

BENEFICIARY CARE PLAN FORMAT

50

TOOL #

BENEFICIARY CARE PLAN ACCEPTANCE FORM

TOOL #

AGREEMENT TO SHARE AND EXCHANGE INFORMATION

Measure 2: Implementation of the Beneficiary Care Plan


WHAT: It is the actual provision of the services and measures listed in the Beneficiary Care Plan and
provided to both trafficked persons accommodated in shelters and those who opted for a non residential
accommodation.

WHEN: The implementation of the Beneficiary Care Plan starts and is executed according to the
timeline agreed upon and signed by the assisted person.

WHO: Professionals from the public, non-governmental or international service providers listed in the
Beneficiary Care Plan, supervised by the shelter case manager and the case manager and the child
guardian (in case of a child).
Service/measure provided

Professionals

Service providers

Accommodation

Shelter operators

- Interim Security Facility (ISF), state run for


VoT at high-risk, anticipated to
accommodate also male as of 2013
- Center for Protection of Victims and
Prevention of Trafficking in Human Beings
(CPVPT) specialised
- Center for Protection of Women and
Children in Prishtin/Pritina - (CPWC)
mixed for low risk victims
- Center for Protection of Women and
Children in Prizren/Prizren (mixed for low
risk victims)
- Center for Womens Welfare CWW in
Pej/Pe (mixed for low risk victims)
- Association for Protection of Women and
Childrens Right APWCR LIRIA in
Gjilan/Gnjilane (mixed for low risk victims )
- Center for Protection ofWomen and Children
CPWC RabaVoca in Mitrovic/Mitrovica
(mixed for low risk victims)
- Hope and Children Houses HCH Kosov
in Prishtin/Pritina (specialised in
children)
- Safe House in Gjakov/akovica (mixed
for low risk victims)

Social counselling

Shelter operators

Social workers

- Shelters (see supra)


- CSW

Psychologists/Psychotherapists

School psychologists (in case of child


victims)

Psychiatrists

Psychological counselling

Psychiatric care

- Assisting agency
- NGOs that offer psychological counselling

- Regional Hospitals
- Regional Mental Health Care Centers
- Centre for Protection of Victim and
Prevention of Trafficking in Human Beings
(CPVPTHB)
- Interim Secure Facility

51

Free legal counselling and


assistance

Victim adovocates

Lawyers

- Victim Advocate Division


- Free Legal Assistance in the regions
- Centre for Protection of Victim and
Prevention of Trafficking in Human Beings
(CPVPTHB)
- Interim Secure Facility
- Shelters
- Family Health Centers
- Regional Hospitals
- Licenced private health institutions

Doctors

Medical assistance

Nurses

Interpretation

Interpreters

- Shelters
- Ministry of Internal Affairs

Social and health


accompaniments

Shelter case manager

- Assisting organisation

Safety procedures

Police officers

- Police Anti-Trafficking Unit

Language training

Language teachers

- Local schools
- Private teachers
- Volunteers

Educational activities

Teachers

- Local schools

Vocational training

Vocational counselors

- Shelters
- Municipal Departments of Education
- Regional Vocational Training Centres

Job placement assistance

Social workers

Case manager

Shelter case manager

Shelter operators

Family/community
reintegration measures

Family mediation

Recreational activities

Plan monitoring and evaluation

Case manager

Shelter case manager

Social workers

Shelter operators

Social workers

Case manager

Shelter case manager

Shelter operators (also of origin/third


countries)

Shelter operators

Social workers

- Shelters
- CSW
- NGOs

- Shelters
- CSW

- CSW
- Centre for Protection of Victim and
Prevention of Trafficking in Human Beings
(CPVPTHB)
- Interim Secure Facility
- Shelters (see supra)
- NGOs

Case manager

Shelter case manager

- Shelters (see supra)


- CSW
- VA

HOW: The services are provided according to the schedule and rules set in the Beneficiary Care Plan.
If schedule changes may occur, they are promptly communicated to the assisted person and to the
professionals of the service providers concerned. The duration of the provision of some services may
depend on personal factors (e.g. length of adjustment, health and psychological conditions, safety needs,
job skills, family situation) and external factors (paper issuance, services availability, labour market
accessibility...).
Also the duration of the shelter accommodation is listed in the Beneficiary Care Plan and regularly
updated upon the assisted persons needs assessment. Once the duration has expired, a special

52

committee within the Department of Social Welfare (MLSW) re-evaluates the case in order to
determine whether the shelter accommodation should be prolonged or not. The committee is
comprised of a representative from the Department, the case manager and the shelter case manager,
with the participation of the legal guardian in case of a child victim. Upon decision to transfer or to
terminate the Beneficiary Care Plan of the assisted person, the latter and the shelter case manager sign
the transfer/termination form (Transfer or Release Form) and a statement of voluntary departure
(Voluntary Departure Statement). In case of a child, also the legal guardian signs both the form and the
statement. Any decision to transfer or terminate the Beneficiary Care Plan of the assisted person is
jointly made with the beneficiary and her/his legal guardian in case of a child provided that all
necessary information has been given to and understood by the assisted person. If the latter voluntarily
decides to stop to be assisted, s/he is required to sign the Statement of Voluntary Departure.
A multi-disciplinary and multi-agency approach is adopted to support the assisted person at all stages of
the plan implementation.
During the course of their work, all service providers must ensure high quality assistance always having
in mind the highest interest and welfare of assisted person and protecting her/him from revictimisation24. They must:

Be non discriminatory as to nationality, ethnic origin, gender, legal status, age, health conditions;
Be non judgemental with regard to the assisted persons former experiences and current choices and behaviours;
Be confidential and not use and/or transfer any information on the assisted person without her/his consent;
Respect any decision taken by the assisted person on a fully informed basis;
Clearly define and respect expectations and obligations;
Clearly define and respect roles;
Promote and support the achievement of full potential and empowerment of the assisted person.

The shelter case manager regularly monitors the implementation of the Beneficiary Care Plan to identify
and address any new needs, to check and update the risk assessment plan. The results of all assessments
are always communicated and discussed with the assisted person, the case manager and the legal guardian
(in case of a child) and the multi-agency team.
For health visits and services provided outside the shelter authorization is required by the case manager who signs
the relevant form together with the shelter case manager (Authorisation for health visits and services form).
Whenever the assisted person wishes to report concerns encountered or dissatisfaction with the services
or the individuals involved in providing services, s/he can lodge a complaint anonymously, verbally, and
in writing (Complaint Form). A response to a complaint must be given within a reasonable time and be
communicated in line with the rules established.

WHERE: The services and measures are provided in the premises of the shelter or in those of the
service providers.

24

TOOL #

AUTHORISATION FOR HEALTH VISIT AND SERVICES FORM

TOOL #

TRANSFER/RELEASE FORM

TOOL #

STATEMENT OF VOLUNTARY DEPARTURE

TOOL #

COMPLAINT FORM

For detailed information on standards and criteria of service provision, see also Government of Kosovo, Academy for Educational
Development, IOM, Minimum Standards of Care for Victims of Trafficking in Kosovo, USAID, Pristina, 2010.

53

SOPs IV. Assisted Voluntary Return or


Resettlement
Return is organized for trafficked persons who voluntarily wish to go back to their place of origin or to
resettle in a third country after they have been fully informed about the available assistance options and
proper checks have been made to ensure their safety.

Measure 1: Informed Decision to Return


WHAT: It is the decision freely made by the assisted person once s/he has been fully informed on the
options and the risks related to remaining in the place where s/he is assisted, returning to the place of
origin or being resettled in a third country.

WHEN: Information on safe return is provided at the beginning of the reflection period and any time
during the further assistance period, as soon as the assisted person expresses her/his wish to return to
her/his place of origin or resettle in a third country.

WHO: The case manager, the shelter case manager, the interpreter (in case of a foreign trafficked
person), the legal guardian (in case of a child).

HOW: The shelter case manager and the case manager provide the assisted person with detailed
information, concerning their place of origin or a third country, on:

Pre-departure risk assessement procedures

Documents needed

Stay permit application procedures (for resettlement)

Travel procedures

Pre-departure assistance plan

Receiving support agency

Possible accommodation solutions

Social services available

Psychological assistance available

Medical assistance available

Possibilities for further education and vocational training

Employment situation

Family tracing and reunification procedures

Allowances possibilities
Information is given both orally and in writing. In case of a trafficked child, in a sensible manner and
with a language appropriate to the developmental abilities of the child.
Once fully informed about the available options and procedures, the assisted person is given appropriate
amount of time to make her/his decision.
In case of a trafficked child, re-unification or return should be considered only if the child best
interests determination has been assessed and appropriate care-giving and protection arrangements and
responsibilities in the receiving country (parent, relative, state institution, child protection agency, etc.)

have been identified. Before reaching any decision, the views, expectations and wishes of the child must
be elicited and taken into consideration.
The final decision is registered by the DITHB police officer in the Basic Data Forms and official Police
Forms and communicated to the Anti-Trafficking Police Unit, the prosecutor, the case manager, and the
legal guardian (in case of a child).
TOOL

LIST OF INFORMATION TO BE PROVIDED FOR AN INFORMED DECISION FOR VOLUNTARY RETURN

Measure 2: Pre-departure Risk and Social Inclusion Assessment


WHAT: It is an evaluation procedure to carefully assess the assisted persons safety and well-being prior
to her/his return to her/his place of origin or resettlement in a third country. It is specifically aimed at:
Identifying any imminent or future risks to her/his safety;
Identifying any imminent or future risks to her/his significant others and familys safety;
Establishing the possibilities for the social inclusion in the home or in a third country.

WHEN: Immediately after the assisted person decides to return home or to be resettled.
WHO: The Anti-Trafficking Section police officers are responsible for collection information on the
possible risks, whereas the case manager and the shelter case manager are responsible for the social
inclusion assessment.
The procedure is a multi-agency effort since it involves also other actors of both the place where the return
request is lodged and the place of origin or resettlement, i.e. government authorities, local and/or national
police, prosecutors, liaison officers, staff from NGOs and IOs, legal guardian (in case of a child).

HOW: It is carried out by gathering information through file case reviews and by conducting interviews
with various institutions, individuals, and the assisted person.
In the first instance, the police officer, the case manager and the shelter case manager conduct
interviews with the assisted person using standardised questionnaires in order to obtain information
about her/his history paying due consideration to possible risks at different levels: risks in the
individuals close environment; circumstances in the country of origin or destination country; risks
caused by the trafficking process, risk of stigmatization, etc. In case of a child victim, only trained
professionals must carry out interviews by using children-friendly techniques, always in the presence of
the legal guardian.
At the same time, the case manager, with the assistance of the Ministry of Interior and, if necessary, the
Ministry of Foreign Affairs, establishes contact with the competent authorities in the country of origin
(social services, NGOs, government agencies, etc.) and starts obtaining documentation and information
about the assisted person in order to assess the risks that return implies for her/him and the
opportunities for reintegration. In case of a child victim, evidence is gathered in order to establish
whether reunification with the family/caregiver is not only possible, but also safe and desirable (see also
Measure 4: Family tracing).
The risk and social inclusion assessment must be carried out in compliance with the national data
protection laws to ensure that all personal data are properly recorded, stored and shared. In order to
ensure data protection and confidentiality, information is to be exchanged through encrypted files and

56

documents.
The appointed police officer of the Anti-Trafficking Unit is responsible for drafting the report on the
findings of the risk assessment, whereas the shelter case manager is responsible for drafting the report on
the outcomes of the social inclusion assessment (Risk and Social Inclusion Assessment Form).
Once the assessment process is finished, the case manager promptly informs the assisted person as well
as the prosecutor about the results.
If the return is deemed feasible and the assisted person decides to return, then, the risk management
plan will be developed.
TOOL

LIST OF SUGGESTED QUESTIONS FOR GATHERING INFORMATION TO CARRY OUT THE RISKS
AND SOCIAL INCLUSION ASSESSMENT

TOOL

RISK AND SOCIAL INCLUSION ASSESSMENT REPORT FORM

Measure 3: Risk Management Plan


WHAT: It is a plan that outlines the risks identified through the risk assessment and the related protection
measures to employ to ensure the safety of the assisted person and that of her/his family members or
significant others after the return to the place of origin or resettlement.

WHEN: It is developed once the risk and social inclusion assessment has been completed and the
assisted person decides to return.

WHO: The appointed police officers in close cooperation with the case manager, the shelter case
manager and the actors concerned. The legal guardian is also involved if the assisted person is a child.

HOW: The case manager, the police officer, the shelter case manager and the contact person of the
shelter of the place of origin or resettlement draft the plan, which contains detailed potential risk
scenarios, the related safety measure responses, and management procedures that are to be deployed if a
risky situation arises for the assisted person, her/his family members or significant others.
Upon return, the plan is regularly reviewed and updated by the case manager of the place of origin or
resettlement.
TOOL

RISKS MANAGEMENT PLAN FORMAT

Measure 4: Family Tracing


WHAT: It is a procedure to trace the family in case the assisted person lost contact with her/his
relatives and cannot reconnect with them and wishes to establish a contact prior her/his return.

WHEN: Simultaneously with the risk and social inclusion assessment.


WHO: The case manager, the shelter case manager and the contact person of the assisting agency of the
place of origin or the contact person of the National anti-trafficking agency of the origin country. When
necessary, IOMs mission in the country of origin may also be involved.
57

HOW: Based on the risk assessment and the risk management plan, the case manager, the shelter case
manager and the contact person in the country of origin/receiving country or the social services assess
the possible risks that family tracing implies for the trafficked person and the family members being
traced. In cases where there may be a danger or a threat to the trafficked person or her/his close
relatives the tracing process may not be appropriate. In this process, it is fundamental to check if family
members were involved or are suspected as accomplices in the process of trafficking.
As long as family tracing does not pose any danger to the assisted person or the family members, the
contact person of the shelter of the country of origin initiate the tracing process through case records
(information obtained from the interviews, documentation), active field tracing efforts, etc. The
tracing process is facilitated by the Ministry of Interior and when necessary the Ministry of Foreign
Affairs and IOM.
Family tracing is essential in case of a child victim though challenging due to the incomplete
information that children can usually provide to the interviewers in order to determine whether there
is a suitable caregiver (parent, relative, guardian, etc.) or, alternatively, an appropriate government
agency in the childs country of origin that is able to provide adequate care and protection for the child.
Techniques that may pose a threat to the childs safety (such as photo tracing, video announcements,
etc.) should be used only if it is considered absolutely safe for the child. Techniques requiring special
training (e.g. drawings exercises, mobility mapping and flow diagrams) shall be used only by wellqualified, trained professionals. The family tracing procedures must always ensure the pursuing of the
best interests of the child, knowing that in some cases the reunification with the family can be
damaging her/him.

Measure 5: Pre-departure Reintegration Plan


WHAT: It is a plan that clearly details the travel and support steps to be provided to the assisted person
who is going to return home or be settled in a third country.

WHEN: Prior to the return or resettlement in a third country and after the risk and social inclusion
assessment is positively concluded. Such process should not be initiated if an asylum application is still
under process.

WHO: The case manager drafts the pre-departure reintegration plan in coordination with the shelter
case manager, the contact person of the assisting agency of the place of return or resettlement and the
involvement of the assisted person. In case of a child, also the legal guardian is involved.

HOW: It is drafted taking into consideration the assisted persons needs and the findings of the risk and
social inclusion assessment. The case manager contacts the person of the assisting agency in the place of
origin to formally require assistance, discuss the return procedures and coordinate the drafting process.
The case manager and the shelter case manager submit the request for reintegration assistance to the
identified receiving agency of the place of return or resettlement25. The request form includes the
following information:
- Name of the assisted person
- Date of birth and place of residence in the origin place

25

Adapted from IOM, op. cit.

58

- Name and place of residence of the care-giver (parent, relative, government agency...), in case of a
child victim
- Outcomes of the Fit-to-travel examination
- Security and risk assessment reports
- Short outline of assistance needs
- Estimated date and time of departure.
Based on this information as well as on direct consultations, the receiving organisation determines
whether or not the referred person is eligible for assistance.
In case of a positive response, the receiving organisation sends a confirmation form for possible
reintegration assistance that includes:
Name of the assisted person
Date of birth and place of residence in the place of origin
Name and place of residence of the care-giver (parent, relative, government agency etc), in case of a
child
Confirmation that the assisted person qualifies for reintegration assistance
Short outline of viable assistance measures and regulations attached
Clear instructions concerning the transference of guardianship and care duties, in case of a child
A request for any additional information, if necessary.
In case of a child, the confirmation form is accompanied by a report from the competent authorities in the
country of origin (or court order, if applicable) stating that jurisdiction over the child has been established
and a durable solution for the long-term care and protection of the child has been developed. No
arrangements for the return of the child should be made prior to receipt of such report or court order.
The shelter case manager also checks if the assisted person does possess the identity or travel documents
required to reach the place of destination. If s/he does not, then, the case manager promptly facilitates
the issuance of the missing documents by contacting the local or foreign competent authorities. In order
to ensure safety, personal information is carefully managed. Therefore, when communicating to a
relevant person, including the embassy and diplomatic personnel, caution should be taken to provide
only the minimum amount of information required to obtain the necessary documents or assistance.
Once the shelter case manager and the contact person of the receiving agencies have discussed the viable
reintegration assistance measures also with the active involvement of the assisted person, they jointly
draft the pre-departure reintegration plan addressing housing and accommodation arrangements,
medical/health and legal assistance, education/vocation training/lifelong learning, financial issues,
security concerns, family mediation/reunification, care arrangements when the victim is a child, etc.
Once the pre-departure plan is finalized, the shelter case manager fully informs the assisted person
about:
o All details of the final pre-departure plan, including the name of the assisting organization in the
receiving country and the details of the contact person
o Status of identity and travel documents
o Travel arrangements
o Assistance procedures during the transit and upon arrival
o Safety measures
If an assisted person does not want to receive further assistance, prior to the return, s/he is given a list
of contacts of the service providers operating in the place of origin or resettlement.
TOOL

REQUEST OF REINTEGRATION ASSISTANCE FORM

59

TOOL

CONFIRMATION OF FORM FOR POSSIBLE REINTEGRATION ASSISTANCE

TOOL

PRE-DEPARTURE REINTEGRATION PLAN

TOOL

PRE-DEPARTURE REINTEGRATION PLAN ACCEPTANCE FORM

Measure 6: Safe Transport/Transfer


WHAT: It is the safe transport or transfer of the assisted person from the hosting location to the origin
or new identified place.

WHEN: After the travel documents and tickets are issued, the pre-departure plan and procedures are
finalised, and safety guaranteed.

WHO: Designated persons from the assisting agencies of both the hosting location and the origin or
resettlement place.

HOW: Before the departure, the assisted person is provided with all necessary basic means for her/his
return:
Travel and/or identity documents
Travel tickets
Emergency telephone numbers
Information on how to recognize the person to meet during transit and/or upon arrival
Information on the meeting point(s) at the transit and/or arrival
Map of town of arrival, if unknown
Necessary medication or an escort for special medical conditions
Personal belongings.
The person is accompanied to the point of departure (e.g. airport, bus station, etc.) and, if necessary,
s/he is assisted during check-in procedures at airports as well as in transit or at border crossings. If safety
measures are required or the victim is a child, the person is escorted from the point of departure to the
point of destination where an officer form the competent authorities of the receiving country signs the
Hand-over form. Also for mentally impaired persons and persons with special needs, specific procedures
must be arranged.
To ensure the safe return of the assisted person, a prompt information flow between the sending and
receiving organisations is ensured and the following information communicated in a timely manner:
o Travel data (means of travel, carriers name, etc.), date and time of arrival at the final destination;
o Following the physical departure, immediate confirmation should be sent to the receiving
organisation. If any last minute changes in the schedule occurred, they should be highlighted;
o Name(s) of escorts, if applicable;
o Confirmation that the assisted person will be met at the arrival point and by whom, if applicable;
o Confirmation that the assisted person arrived and was met at the point of arrival and point(s) of
transit.
All information is communicated by using the highest security level.

60

A staff member of the assisting agency at the destination point may directly receive the person or the
latter may reach the premises of the agency by her/himself depending on the decisions made prior the
departure.
In case of return of a child victim, a designated person from the assisting agency in the receiving
country must ensure that the child is accompanied from the border/airport/port to the final point of
destination (premises of the assisting agency), where an appointed representative responsible for the
reception of the child verifies her/his authority to do. Such authority is verified only by official
documentation.
TOOL

HAND OVER FORM

TOOL

TRAVEL INFORMATION FORM

61

SOPs V. Criminal and Civil Proceedings


Trafficked persons are granted access to justice and fair treatment through the support of the
competent authorities and assisting stakeholders. They also have the right to receive compensation for
the physical and psychological harm suffered and wages lost through criminal proceedings, civil action,
and administrative systems. In order to soundly access these rights, trafficked persons are fully
informed about all judicial options and procedures and are assisted by legal professionals at any stage of
their identification and support process.

Measure 1: Investigation and Evidence Gathering


WHAT: It is the act of investigating a case of trafficking and collecting evidence for police investigation
purposes and to present this in a legal proceeding: to prove or disprove a question under inquiry.
Evidence may include, inter alia, testimony, documents, photographs, maps and videotapes.

WHEN: As soon as a trafficked person gives her/his informed consent to co-operate and up until the

legal proceedings are completed. The safety and well-being of the trafficked person shall be of
paramount consideration and take precedence over the collection of evidence.

WHO: Anti-Trafficking Police Uection officers, prosecutors and, when necessary, the interpreter
and/or a psychologist from a service provider.
In the case of a foreign trafficked person, if further information is needed but s/he returned home or has
been resettled or cannot provide all needed information, an international liaison via EUROPOL,
INTERPOL, EUROJUST, SELEC, MARRI or bilateral liaison officers are involved.

HOW: Through proactive investigation (i.e. intelligence-led investigation) and reactive investigation
(i.e. interviewing the victim).
In case a trafficked person gives her/his written consent to be interviewed, before the interview starts,
s/he should be orally and/or in writing fully informed about:
- Rights and responsibilities related to the evidence gathering interview;
- Rights and responsibilities if s/he provides the police with confidential information concerning the
crime and perpetrators without acting as a witness;
- Rights and responsibilities if s/he provides the police with intentionally false information;
- Rights and responsibilities if s/he decides to press charges or to co-operate with the police;
- Right to free legal aid;
- Right of access to diplomatic and consular representatives from their State of nationality;
- Court procedures (e.g. no/contact with the perpetrator(s), closed/open door hearings, etc.);
- Stages of legal proceedings;
- Possibilities for claiming compensation for damage, loss, or injury suffered;
- Possibilities for accessing victim-witness protection programmes;
- Personal safety;
- Safety of her/his family or other persons close to the victim;
- Confidentiality and the risks of information disclosure;
- Other.
Prior to the interview, the police officers consult the case manager to ask information about the
psychological and physical conditions of the trafficked person and availability.

In case of a child victim, the case manager and the legal guardian are responsible for ensuring that the
child is fully informed about the possible risks and security issues, the criminal procedures and her/his
right to initiate civil proceedings against the person involved in her/his trafficking or exploitation. The final
decision to participate in criminal and civil proceedings is taken by the legal guardian after having consulted
the case manager, the child her/himself and her/his family, where they do not have custody, but retain
parental rights. Such decision should not inhibit or delay family reunification or return of the child26.
Investigation and evidence gathering activities are to be carried out ensuring that they are in no way
detrimental to the trafficked persons safety.

Measure 2: Victim-Witness Support before the Trial


WHAT: It is the procedure to ensure that the trafficked person who acts as a witness in a criminal
proceeding is:
Fully aware of her/his rights and obligations:
Right to be present during the hearings
Right to adequate interpretation
Right to give new evidence and pose questions in court
Right to a close-door trial in case of child victims or upon court decision for adults
Fully aware of the value of the testimony for the proceedings and its possible consequences;
Fully aware of the role of the authorised representative and the different persons involved in the legal
proceeding;
Fully aware of, where applicable, the fact that all information provided may be subject to disclosure
requirements;
Fully aware of the court process;
Provided with psychological support;
Provided with safety measures, including full or partial anonymity, if necessary, depending on the legal
requirements and the level of threat.

WHEN: Prior to the trial.


WHO: Lawyer, case manager and interpreter (in case of a foreign victim), psychologist (when needed)
from the shelter. In case of a child, also the legal guardian.

HOW: The victim-witness is given orally and in writing all necessary information to take part in the trial.
Where permitted, the victim-witness is provided with a copy of her/his previous statements.
S/he might be taken to the courthouse before the trial date in order to become familiar with the building and
the court room. If possible, the victim could sit in the witness box while the accompanying person will review
how the court process will be conducted.
The victim-witness is informed as to where to meet on the day of the trial and about any possible escort
procedures.
In the case of a foreign trafficked person that returned home, s/he is fully informed about the trial
developments through regular communication between the assisting agency of the country of origin or
26

For detailed considerations on the participation of trafficked children in criminal/civil proceedings, see UNICEF, op. cit., New York,
2006, pp. 32-35.

64

resettlement and the public prosecutor from the Kosovo district where the trial will take place. In case of a
child victim, victim/witness protection measures before the trial apply also to the family members, when
considered necessary. In case victim/witness protection cannot be ensured in either the country or place of
destination or in the country or place of origin, measures shall be taken to allow transfer to and resettlement
in a third country27.
Legal counselling and assistance are provided free of charge before, during and after the trial.

WHERE: In a comfortable setting in the assisting organisations premises and partly, if possible, where the
trial will take place.

Measure 3: Victim-Witness Support during the Trial


WHAT: It is the provision of safety, psychological, and legal support to minimise the security risks and the
risk of any re-traumatisation the victim may face as a result of her/his participation in the legal proceedings.
This will allow the victim to feel safe and give a meaningful statement.

WHEN: During the trial.


WHO: Police, prosecutor, judge, lawyer, case manager and interpreter (in case of a foreign victim). In
case of a child, also the legal guardian.

HOW: The support during the trial is ensured through:


- Physical protection of the victim-witness;
- Testimony recording, video-conference so that the victim-witness does not have to appear personally or at
least will not be confronted with the suspect perpetrator (e.g. video testimony, closed circuit television,
use of screens, providing testimony in judicial chambers, written statement to be read during trial, closed
hearing prior to the trial);
- A set of questions that shall not be superfluous, offensive or could result in a re-victimization of the
trafficked person;
- Escort of victims-witnesses to, in and from the court;
- Avoidance of contact with the suspect perpetrator or suspect accomplices, or the family of the perpetrator
or accomplices when entering the building (e.g. use of side entrance, separate waiting room, etc.);
- Provision of support persons to stand beside witness during testimony;
- Proper interpretation;
- Exclusion of the public from the court room;
- No media reporting or, in case this is not possible, protection of sensitive data (e.g. the personal history,
name and photograph of the victim-witness) must be ensured. In some cases, the victim or witness may
use a pseudonym.
If the victim faces high safety risks, video-conferencing, telephone or video testimony or testimony given in
writing and read during the trial is considered.
If a trafficked person is requested to travel from another country back to Kosovo, safe transportation is
organised, paid, and ensured by the competent actors of Kosovo (e.g. Ministry of Internal Affairs, Ministry of
Foreign Affairs) or receiving countries. Also safe accommodation and daily allowances are provided for the
entire duration of their stay on Kosovo.

27

See UNICEF, op. cit.

65

In case of a child victim, victim/witness protection measures during the trial apply also to the family
members, when considered necessary.

Measure 4: Victim-Witness Support after the Trial


WHAT: It is the support provided to the assisted trafficked person once the legal proceeding is over.
Depending on the wish s/he expresses, the risk assessment performed, and the legal and social inclusion
possibilities available, the victim-witness will:
Stay in the country of destination
Return to the country of origin
Be resettled in a third country.
In order to ensure the safety of the trafficked person, additional security measures may have to be
implemented after the trial.

WHEN: After the trial and as far as the safety measures are needed if the safety of the victim is at risk.
WHO: Case manager and other professionals from the shelter and, in case of safety measures, police
officers.

HOW: See the How section of the SOPs concerning Further Assistance and Social Inclusion and
Return or Resettlement.
In case it is necessary to take additional safety measures to protect the victim once the trial is over, a new
risk assessment is promptly performed and the risk management plan revised. The victim shall give
her/his written consent for the revised plan implementation and is informed in a timely manner
whenever a change occurs (e.g. release of the perpetrator from the prison).
Once their participation into the trial is over, foreign or resettled trafficked persons who travelled to
Kosovo to act as witnesses safely return to their place of residence. Transportation costs and
arrangements are taken care by the competent actors of Kosovo (e.g. Ministry of Interior, Ministry of
Foreign Affairs) or receiving countries.
In case of a child victim, victim/witness protection measures after the trial apply also to the family
members, when considered necessary.

Measure 5: Support for Compensation Claims


WHAT: It is the procedure to support the victim in obtaining material and moral damages from the
perpetrator(s) and/or from the State for the physical and mental harm suffered and wages lost during
the trafficking and exploitation experience.

WHO: Lawyer, trafficked person, case manager, judge. In case of a child, also the legal guardian.
HOW: The lawyer and/or the victim advocate provide(s) all necessary information about the rights and
procedures to the assisted trafficked person to claim compensation, with the support of the interpreter
or mediator (when necessary). In case of a child, this procedure takes place also with the involvement of

66

the legal guardian and the case manager.


Compensation can be obtained from the perpetrator(s) through criminal proceedings and civil action.
The claim shall be submitted by the trafficked person or by her/his lawyer to the competent court along with
the Victim Impact Statement to fully show the emotional, mental, and financial impact that the assisted person
has suffered. In order to do so, the trafficked person is:
Fully informed on her/his rights to compensation and about the necessary court procedures to
follow;
Ensured free legal assistance during the legal procedures;
Be psychologically supported throughout the procedures.
A foreign victim can claim compensation even if returned to the country of origin or resettled in a
third country. In such a case, the support for the compensation claim may be arranged through the
available international liaison mechanisms.
TOOL

VICTIM IMPACT STATEMENT

67

PART C
List of National and Transnational Contacts

National Contacts
COORDINATION
Responsible body/ agency

Level

Ministry of Internal Affairs (MIA)


National Anti-trafficking
Coordinators Office

National Mr Saa Rai


National Anti-trafficking Coordinator

Contact person

Ms Ariana Suka
Assistant to the National Antitrafficking Coordinator

Contact details
MIA New Building
St. Luan Haradinaj N.N.
10 000 Prishtin/Pritina
Tel: +381 38 200 19 004
E-mail: sekretariati@antitrafikimi-ks.org

LAW ENFORCEMENT AGENCIES


SOPs I Identification

SOPs IV Assisted Voluntary Return & Resettlement

SOPs II First Assistance & Protection

SOPs V Criminal & Civil Proceedings

SOPs III Further Assistance & Social Inclusion

Responsible body/ agency

Level

Contact person

Contact details

Kosovo Police (KP)


National Captain Arben Paarizi
Trafficking in Human Beings
Director of DITHB
Directorate of Investigations (DITHB)

Department against Organized Crime DPP


Prishtin Police Station II
Prishtin/Pritina
Mob: +377 44 506 093
E-mail: arben.pacarizi@kosovopolice.com

KP DITHB Unit of Ferizaj/Uroevac

Regional Mr Menderes Sinani


Police Lieutenant
Superintendent of DITHB Unit in
Ferizaj/Uroevac

Kosovo Police Station in Ferizaj/Uroevac


DITHB Unit
St. DritonIslami 70000 Ferizaj/Uroevac
E-mail: menderes.sinani@kosovopolice.com

KP Investigation Units

Local

Police Station in Ferizaj/Uroevac


St. DritonIslami N.N.
Mob: +377 44 322 707
E-mail: besnik.sallahu@kosovopolice.com

Mr Besnik Sallahu
Police Lieutenant
Investigation Unit of Ferizaj /Uroevac
Mr Zija Bela
Police Sergeant
Investigation Unit of Kaanik/Kaanik
(covering also Hani iElezit/eneral
Jankovi)

Community Police

Local

Police Station Kaanik/Kaanik


Mob: +377 44 414 242
E-mail: zija.bela@kosovopolice.com

Ms Radisa Raovanovic
Police Sergeant
Investigation Unit of Shtrpc / trpce

Police Station Shtrpc/trpce


St. Rruga Kryesore N.N.
Mob: +377 44 267 079
E-mail: radisa.jaovanovic@kosovopolice.com

Mr Milaim Ademaj
Police Officer
Investigation Unit of Shtime/timlje

Police Station Shtime / timlje


Mob: +377 44 570 338
E-mail: Milaim.Ademaj@kosovopolice.com

Mr Rasim Rushiti
Police Officer
Community Police of Ferizaj/Uroevac

Police Station
St. Driton Islami N.N. 70000 Ferizaj/Uroevac
Mob: +377 44 113 569
E-mail: selvete.gurgurovci@kosovoplice.com
ramadan.kqiku@kosovopolice.com

Mr Shiqeri Trena
Police Officer
Community Police of Kaanik/Kaanik
(covering also Hani iElezit / eneral
Jankovi)

Police Station
St. UCK N.N.
Mob: +377 44 224 622
E-mail: kaanik@kosovopolice.com

Mr Marinkovic Momir
Police Officer
Community Police of Shtrpc/trpce

Police Station
73000 Shtrpc / trpce
Mob: +377 44 556 156

Ms Skendije Qeriqi
Police Officer
Community Police of Shtime/timlje

Police Station
72000 Shtime/timlje
Mob: +377 44 201 941

KP DITHB Unit of Gjilan/Gnjilane

Regional Mr Shaban Hajdari


Police Sergeant
Superintendent of DITHBI Unit in
Gjilan/Gnjilane

KP - Investigation Units

Regional Mr Shaban Hajdari


Police Sergean
Investigation Unit of Gjilan/Gnjilane
Local

Mr Besim Rexhepi
Police Lieutenant
Investigation Unit of Gjilan/Gnjilane
Mr Agim Lipovica
Police Lieutenant
Investigation Unit of Kamenic/Kamenica
Mr Slavisha Miloshevic
Police Sergeant
Investigation Unit of Kllokot/Klokot

Kosovo Police Station in Gjilan/Gnjilane


DITHB Unit
St. MullaIdrizi 60000 Gjilan/Gnjilane
Mob: +377 45 321 763
E-mail: shaban.hajdari@kosovopolice.com
Regional Office Gjilan/Gnjilane
Tel: +377 44 176 979
Police Station Gjilan/Gnjilane
Mob: +377 44 154 484
Police Station Kamenic/ Kamenica
Mob: +377 44 368 962
Police Station Kllokot/Klokot
Mob: +377 44 644 103

Mr Nenad Stojanovic
Police Station Novo Brdo/Novobrd
Police Sergeant
Mob: +377 44 424 175
Investigation Unit of Novo Brdo/Novobrd

Community Police

Local

Mr Zoran Mirkovic
Police Sergeant
Investigation Unit of Partesh/Parte

Police Station Partesh/Parte


Mob: +377 45 218 310

Mr Skender Jakupi
Police Sergeant
Investigation Unit of Ranillug/Ranilug

Police Station Ranillug/Ranilug


Mob: +377 44 244 042

Mr Burim Musliu
Police Lieutenant
Investigation Unit of Viti/Vitina

Police Station Viti/Vitina


Mob: +377 44 210 812

Ms Sahadete Sadiku
Police Officer
Community Police of Gjilan/Gnjilane

Police Station Gjilan/Gnjilane


Mob: +377 44 154 485

Ms Ardita Leci
Police Sergeant
Community Police of Kamenic/Kamenica

Police Station Kamenic/ Kamenica


Mob: +377 44 244 082

Mr Nexhat Beqiri
Police SergeantCommunity Police of Viti/Vitina

Police Station Viti


Mob: +377 44 194 163

KP DITHB Unit of
Mitrovica/Mitrovic

Regional Mr Riza Murati


Police Sergeant
Superintendent of DITHB Unit in
Mitrovica/Mitrovic

Police Station in Mitrovica/Mitrovic


DITHB Unit
Bair (former Belvedere KFOR Camp)
Mob: +377 44 505 626
E-mail: riza.murati@kosovopolice.com

KP Investigation Units

Local

Mr Basri Zejnullahu
Police Lieutenant
Mr Djavid Dervisevic
Investigation Unit of Mitrovic
South/North - South/North Mitrovica

Mob: +377 44 307 647/+377 45 253 889

Mr Dejanv Vukadinovic
Police Sergeant
Investigation Unit of Leposaviq/Leposavi

Mob: 064 481 2825

Mr Skender Sejdiu
Police Lieutenant
Investigation Unit of Skenderaj/Srbica

Mob: +377 44 196 212

Mr Muhamed Alidema
Police Lieutenant
Investigation Unit of Vushtrri/Vuitrn

Mob: +377 44 196 944

Mr Dejan Llazarevic
Police Sergeant
Investigation Unit of Zubin Potok

Mob: +377 45 364 353

Mr Bojan Jevtic
Police Officer
Investigation Unit of Zvean/Zvean

Mob: 064 9177 900

71

Community Police

Local

Mr Skender Durmishi
Mob: +377 44 228 564
Police Sergeant
Community Police of Skenderaj/Srbica
Mr Florim Bujaku
Police Sergeant
Community Police of Vushtrri/Vuitrn

Mob: +377 44 196 818

KP DITHB Unit of Pej/Pe

Regional Mr Idriz Atashi


Police Lieutenant
DITHB Unit in Pej/Pe

Kosovo Police Station in Pej/Pe T DITHB


Unit St. Mretrersha Teut N.N. 30000 Pej
Mob: +377 45 321 761
E-mail: idriz.atashi@kosovopolice.com

KP Investigation Units

Local

Mr Sejd Krasniqi
Police Lieutenant
Investigation Unit of Pej/Pe

St. MbretreshaTeuta N.N. 30000 Pej/Pe


Mob: +377 44 165 275
E-mail: sejd.krasniqi@kosovopolive.com

Mr Xhavit Nimoni
Police Officer
Investigation Unit of Dean/Deani

St. Luan Haradinaj N.N. 51000 Dean/Deani


Mob: +377 44 134 010

Mr Avdi Berisha
St. Skenderbeu N.N. 50000Gjakov/akovica
Police Lieutenant
Mob: +377 45 401 791
Investigation Unit of Gjakov/akovica E-mail: avdi.berisha@kosovopolice.com

Community Police

Local

Mr Mustaf Morina
Police Lieutenant
Investigation Unit of Istog/Istok

St. SheshiiGjakut N.N. Istog/Istok


Mob: +377 44 223 616
E-mail: mustaf.morina@kosovopolice.com

Mr Qamil Beqaj
Police Sergeant
Investigation Unit of Junik/Junik

St. LagjaGacaferve N.N. 51050 Junik/Junik


Mob: +377 44 134 428
E-mail: qamil.beqaj@kosovopolice.com

Mr Zenel Halitaj
Police Sergeant
Investigation Unit of Klin/Klina

LagjaArberia 32000 Klin/Klina


Mob: +377 44 112 684
E-mail: zenel.halitaj@kosovopolice.com

Mr Fatmir Ajdaj
Police Officer
Community Police of Pej/Pe

St. MbretreshaTeuta 30000 Pej/Pe


Mob: +377 44 862 441

Mr Isa Musa
Police Officer
Community Police of Dean/Deani

St. Luan Haradinaj N.N. 51000 Dean/Deani


Mob: +377 44 253 159

Mr Rexhep Vishaj, Police Sergeant


Ms Olimbije Nrecaj, Police Sergeant
Mr Bekim Dervishi, Police Sergeant
Community Police of Gjakov/akovica

St. Skenderbeu N.N. 50000


Gjakov/akovica
Mob: +377 44 187 720
E-mail: rexhep.vishaj@kosovopolice.com

Mr Syl Mehmetukaj, Police Sergeant


Mr Zaim Hysenaj, Police Officer
Community Police of Istog/Istok

St. Sheshii GjakutIstog


Mob: +377 44 138 543

Mr Brahim Jasiqi
Police Officer
Community Police of Junik/Junik

Lagja e Gacafereve 51050 Junik/Junik


Mob: +377 44 179 078

Mr Halil Bimbashi, Police Sergeant


Ms Lavdije Berisha, Police Officer
Community Police of Klin/Klina

Lagja Arberia 32000 Klin/Klina


Mob: +377 44 395 524

KP DITHB Unit of Prishtin/Pritina Regional Mr Lumni Veliu


Police Sergeant Lieutenant
DITHB Unit in Prishtin/Pritina
Investigation Units

Kosovo Police Station DITHB Unit


Station Nr. II 10000 Prishtin/Pritina
Mob: +377 45 321 759
E-mail: lumni.veliu@kosovopolice.com

Regional Mr Nuhi Xhela


St. Ali Ajeti N.N. Besijan
Police Captain
Mob: +377 45 266 465
Regional Investigation Unit of Prishtin/Pritina E-mail: nuhi.xhela@kosovopolice.com
Local

Mr Bajram Thaqi
Fsh. Llapushnik N.N. Gllogoc/Glogovac
Police Sergeant
Mob: +377 44 434 584
Investigation Unit of Gllogoc/Glogovac E-mail: hetuesia.drenas@kosovopolice.com
Mr Shaip Nura
St. BedriPejani N.N. Fush Kosov/Kosovo Polje
Police Officer
Mob: +377 44 214 934
InvestigationUnitofFushKosov/KosovoPolje E-mail: shaip.nura@kosovopolice.com
Mr Boban Simonovic
Police Sergeant
Investigation Unit of Graanic/Graanica

72

Mob: +377 44 517 147


Email: boban.simonovic@kosovopolice.com

Mr Naser Sinani
Police Lieutenant
Investigation Unit of Lipjan/Lipljan

Fsh. Gracke e Vjeter N.N. Lipjan/Lipljan


Mob: +377 44 192 665
E-mail: naser.sinani@kosovopolice.com

Mr Bedri Gashi
Police Sergeant
Investigation Unit of Obilic/Obili

Fsh. Sibovc N.N. Obilic/Obili


Mob: +377 44 279 155
E-mail: bedri.gashi@kosovopolice.com

Mr Ibrahim Metolli
Police Lieutenant
Investigation Unit of Podujev/Podujevo

St. Brigadat N.N. Podujev /Podujevo


Mob: +377 44 241 555
E-mail: ibrahim.metolli@kosovopolice.com

Mr Agim Hajrizi
St. Bajram Bahtiri Nr. 122 Prishtin/Pritina
Police Lieutenant
Mob: +377 44 175 811
Investigation Unit of Prishtin/Pritina E-mail: agim.hajrizi@kosovopolice.com
Central PS
Mr Xhevat Krasniqi
Fsh. Grashtice N.N. Prishtin/Pritina
Police Lieutenant
Mob: +377 44 112 071
Investigation Unit of Prishtin/Pritina E-mail: xhevat.krasniqi@kosovopolice.com
- North PS
Mr Sylejman Sylejmani
Mob: +377 44 615 380
Police Lieutenant
E-mail: sylejman.sylejmani@kosovopolice.com
Investigation Unit of Prishtin/Pritina
- South PS
Community Police

Local

Mr Senad Beqiri, Police Officer


St. KajtazRamadani Nr. 69 Pritina/Prishtin
Mr Nazmi Fazliu, Police Officer
Mob: +377 44 760 060
Ms Fidone Ballazhi, Police Officer
E-mail: senad.beqiri@kosovopoloice.com
Community Police of Prishtin/Pritina
(Center)
Mr Adem Dobratiqi, Police Officer
Ms Adelina Shaljan, Police Officer
CommunityPoliceofPrishtin/Pritina(South)

Fsh. Trud N.N. Pritina/Prishtin


Mob: +377 44 249 124
E-mail: adem.dobratiqi@kosovopolice.com
LagjjaVelani N.N. Pritina/Prishtin
Mob: +377 44 313 273

Mr Kadri Shabani
Police Officer
CommunityPoliceofPrishtin/Pritina(North)

Fsh. Shajkovc N.N. Besijan


Mob: +377 44 123 542
E-mail: kadri.shabani@kosovopolice.com

Mr Hysen Thaqi
Police Officer
Community Police of Gllogoc/Glogovac

St.Ferronikeli N.N. Drenas/Glogovac


Mob: +377 44 291 160
E-mail: hysen.thaqi@kosovopolice.com

Mr Tomic Dragan
Police Officer
Community Police of Fush
Kosov/Kosovo Polje

Fsh. Preoce N.N. Graanic/Graanica


Mob: +377 44 875 905
E-mail: dragan.tomic@Kosovopolice.com

Mr Trajkovic Slavisa
Police Officer
Community Police of
Graanic/Graanica

Naselje Novi Badovac N.N. Graanic/Graanica


Mob: +377 44 364 326
E-mail: slavisa.trajkovic@kosovopolice.com

Ms Sanije Bytyqi
Police Officer
Community Police of Lipjan/Lipljan

Fsh. Qylag N.N. Lipjan/Lipljan


Mob: +377 44 310 174

Ms Sanije Godeni
Police Officer
Community Police of Obilic/Obili

Fsh. Pomozotin N.N. Fush Kosov/Kosovo Polje


Mob: +377 44 118 800

Mr Fadil Babatinca
Police Officer
Community Police of
Podujev/Podujevo

St. Llapi Nr. 77 Podujev/Podujevo


Mob: +377 44 162 361

KP DITHB Unit of Prizren/Prizren

Regional Mr Sabit Kabashi


Police Lieutenant
DITHB Unit in Prizren/Prizren

Kosovo Police Station in Prizren, DITHB Unit


St. William Walker N.N. 20000 Prizren/Prizren
Mob: +377 45 321 760
E-mail: sabit.kabashi@kosovopolice.com

KP - Investigation Units

Local

Mr Sejad Huskic
Police Lieutenant
Investigation Unit of Prizren/Prizren

St. Dervish Hima Nr. 83 a Prizren/Prizren


Mob: +377 44 881 188
E-mail: sejad.huskic@kosovopolice.com

Mr Fahri Myrtezani
Police Sergeant
Investigation Unit of Dragash/Draga

Fsh. Zapluxhe - Dragash/Draga


Mob: +377 44 968 775
E-mail: fahri.myrtezani@kosovopolice.com

73

Community Police

Local

Mr Gzim Krasniqi
Police Sergeant
Investigation Unit of Malishev/Malievo

Mob: +377 44 205 122


E-mail: gezim.krasniqi@kosovopolice.com

Mr Musli Balaj
Police Officer
Investigation Unit of Mamush/Mamua

St. Ismail Qemajli Arbane


Mob: +377 44 466 062
E-mail: musli.balaj@jkosovopolice.com

Mr Nesim Mullaabazi
Police Sergeant
Investigation Unit of Rahovec/Orahovac

Mob: +377 44 356 602


E-mail: nesim.mullaabazi@kosovopolice.com

Mr Afrim Sylaj
Police Lieutenant
Investigation Unit of Suharek/Suva Reka

Fsh. Sllapuzhan Therand/Suva Reka


E-mail: afrim.sylaj@kosovopolice.com

Mr Fazli Dakaj
Police Sergeant
Community Police of Prizren/Prizren

St. Jashar Salihu Nr. 2 Prizren/Prizren


Mob: +377 44 187 400
E-mail: fazli.dakaj@kosovopolice.com

Mr Raman Tafili
Police Sergeant
Community Police of Dragash/Draga

Fsh. Kuklibeg Dragash/Draga


Mob: +377 44 203 555
E-mail: raman.tafili@kosovopolic.com

Mr Mehdi Januzaj
Police Sergeant
Community Police of Malishev/Malievo

Mob: +377 44 880 333


E-mail: mehdi.januzaj@kosovopolice.com

Mr Flurim Morina
Police Officer
Community Police of Mamush/Mamua

Mob: +377 44 402 113


E-mail: flurim.morina@kosovopolice.com

Mr Qerim Hoti
Police Officer
Community Police of Rahovec/Orahovac

Fsh. Ratkovc Rahovec/Orahovac


Mob: +377 44 242 852
E-mail: qerim.hoti@kosovopolice.com

Mr Sedat Basha
Police Sergeant
Community Police of Suharek/Suva Reka

St. Brigada 123 N.N. Suharek/Suva Reka


E-mail: Sedat.basha@kosovopolice.com

PROSECUTION
SOPs I Identification
SOPs IV Assisted Voluntary Return & Resettlement
SOPs V Criminal & Civil Proceedings

Responsible body

Level

State Prosecutor
Special Prosecutors Office

National Mr Besim Kelmendi


Special Prosecutor

PTC Building, Floor VIII - St. Fehmi Agani


10 000 Pritina /Prishtin
Tel: +377 44 666 913
E-mail: Besim.Kelmendi@rks-psh.org

District Prosecution Office


of Pritina/Prishtin
(covering also Ferizaj/Uroevac)

Regional Mr Besim Kelmendi


Coordinator for THB

St. Ilir Konushevci - 10000 Pritina /Prishtin


Tel: +381 38 232 617
Mob: +377 44 745 460

District Prosecution Office


of Gjilan/Gnjilane

Regional Mr Ehat Miftaraj


Director
Unit for Evaluation of Prosecutors
Regional
Performance

St. Reshat Imeri N.N. 60000 Gjilan/Gnjilane


Tel: +381 280 325 521

District Prosecution Office


of Pej/Pe

Regional

St. Eliot Engel Nr. 7 - 30000 Pej/Pe


Tel: +381 39 432 467

District Prosecution Office


of Prizren/Prizren

Regional

St. Wiliam Wolker N.N. - 20000 Prizren/Prizren


Tel: +381 29 242 216

District Prosecution Office


of Mitrovic/Mitrovica

Contact person

Contact details

Mob: +377 44 273 626/147 764

VICTIMS ADVOCACY
SOPs I Identification

SOPs IV Assisted Voluntary Return & Resettlement

SOPs II First Assistance & Protection

SOPs V Criminal & Civil Proceedings

SOPs III Further Assistance & Social Inclusion

Responsible body/ agency

Level

State Prosecutor
Victims Advocacy and Assistance
Office

National Ms Arta Kelmendi

Contact person

Contact details

74

State Prosecution Former Lubjana Bank Building


10 000 Prishtin/Pritina
Tel: +381 38 200 18 715
E-mail: Arta.Kelmendi@rks-gov.net

State Prosecutor
Victims Advocacy Office

National Ms Shenaj Berisha

State Prosecution Former Lubjana Bank Building


10 000 Prishtin/Pritina
Tel: +381 38 200 18 714
E-mail: Shenaj.Berisha@rks-gov.net

State Prosecutor,
Helpline Office

National Ms Drita Cakiqi

District Court Prishtin State Prosecution


Former Lubjana Bank Building
10 000 Prishtin/Pritina
Tel: 0800 1111 4
E-mail: Drita.Cakiqi @rks-gov.net

Victims Advocacy and Assistance Regiona Victim Advocates in Ferizaj/Uroevac St. 12 Qershori N.N.
Office of Ferizaj/Uroevac
l
region (specified below)
70000 Ferizaj/Uroevac

Victims Advocacy and Assistance


Office of Gjilan/Gnjilane

Mr Ibrahim Trstena
Victim Advocate

Mob: +377 44 352 937


E-mail: terstenaibrahim@hotmail.com

Mr Sadat Topalli
Victim Advocate

Mob: +377 44 172 362


E-mail: Sad_ati@hotmail.com

Regional Victim Advocates in Gjilan/Gnjilane region


(specified below per area of responsibility)

Specified below

Ms Kujtesa Fazliu
Victim Advocate in Gjilan/Gnjilane

St.28NentoriN.N.,NGO"Liria" 60000Gjilan/Gnjilane
Mob: +377 44 425 474
E-mail: kujtesafazliu@hotmail.com

Mr Shefqet Rexha
Victim Advocate
in Kamenic/Kamenica

St. Adem Jashari N.N. Municipal Court, Floor II


62000 Kamenic/ Kamenica
Mob: +377 44 425 473
E-mail: shefqet.rexha@rks-gov.net

Mr Faton Ajvazi
Victim Advocate in Kllokot/Klokot

St. Adem Jashari Nr. 16 - Municipal Court, Floor II


61000 Viti/Vitina
Mob: +377 44 425 392
E-mail: fatoni_222@hotmail.com

Victim Advocates
in Novo Brdo/Novobrd:

St.28NentoriN.N.,NGO"Liria"60000, Gjilan/Gnjilane

Ms Kujtesa Fazliu
Victim Advocate

Mob: +377 44 425 474


E-mail: kujtesafazliu@hotmail.com

Mr Faton Ajvazi
Victim Advocate

Mob: +377 44 425 392


E-mail: fatoni_222@hotmail.com

Mr Shefqet Rexha
Victim Advocate

Mob: +377 44 425 392


E-mail: fatoni_222@hotmail.com

Ms Kujtesa Fazliu
St.28NentoriN.N.,NGO"Liria" -60000Gjilan/Gnjilane
Victim Advocate in Partesh/Parte & Mob: +377 44 425 474
Ranillug/Ranilug
E-mail: kujtesafazliu@hotmail.com
Mr Faton Ajvazi
Victim Advocate in Viti/Vitina

Victims Advocacy and Assistance Regional Victim Advocates in


Office of Mitrovic/Mitrovica
Mitrovic/Mitrovica region
(specified below)

Victims Advocacy and Assistance


Office of Pej/Pe

St. Adem Jashari Nr. 16 , Municipal Court, Floor II 61000 Viti/Vitina


Mob: +377 44 425 392
E-mail: fatoni_222@hotmail.com
Stacioni i Ri Policor n Jug
Mitrovic/ Mitrovica

Mr Eron Prekazi, Victim Advocate

E-mail: peronprekazi@yahoo.com

Mr Burhan Maxhuni, Victim Advocate

E-mail: burhanmaxhuni@yahoo.com

Ms Hatixhe Latifi, Victim Advocate

E-mail: hatixhelatifi@yahoo.com

Regional Victim Advocates in Pej/Pe region


(specified below)

Specified below

Mr Dem Hasanaj
Victim Advocate in Pej/Pe

St. Lek Dukagjini Nr. 44


30000 Pej/Pe

Ms Zumreta Bashiq
Victim Advocate in Pej/Pe

Mob: +377 44 117 5818/352 931


E-mail: zu0mreta.bashiq@rks-gov.net

Ms Hake Haxhaj
Victim Advocate in Dean/Deani

Municipal Court, Floor III - 51000 Dean/Deani


Mob: +377 44 425 469
E-mail: hake.haxhaj@hotmail.com

Mr Agim Pula
Victim Advocate in Gjakov/akovica

Municipal Court Gjakov/akovica


50000 Gjakov/akovica - St. Nna Terez N.N.
Mob: +377 44 418 668
E-mail: agimpula@yahoo.com

75

Victims Advocacy and Assistance


Office of Prishtin/ Pritina

Ms Saime Sylaj
Victim Advocate in Istog/Istok

Municipal Court, Floor I, Nr. 4 Istog/Istok


Mob: +377 44 352 934
E-mail: saimeys@yahoo.com

Ms Hake Haxhaj
Victim Advocate in Junik/Junik

Municipal Court, Floor III, 51000 Dean/Deani


Mob: +377 44 425 469
E-mail: hake.haxhaj@hotmail.com

Ms Saime Sylaj
Victim Advocate in Klin/Klina

Municipal Court, Floor I, Nr. 4 Istog/Istok


Mob: +377 44 352 934
E-mail: saimeys@yahoo.com

Regional Victim Advocates in Prishtin/Pritina region District Court Prishtin/ Pritina, Floor IV
(specified below per area of responsibility) St. Ilir Konushevci - 10000 Prishtin/Pritina
Victim Advocates in Prishtin/Pritina
(covering also Graanic/Graanica)
Mr Arlind Popaj
Victim Advocate

Mob: +377 44 425 471


E-mail: arlind.popaj@rks-gov.net

Mr Armend Latifi
Victim Advocate

Mob: +377 44 345 359


E-mail: armendlatifi@hotmail.com

Mr Bekim Dugolli
Victim Advocate

Mob: +377 44 352 930


E-mail: bekim.dugolli@yahoo.com

Ms Saranda Keqekolla
Victim Advocate

Mob: +377 44 362 831


E-mail: saranda.keqekolla@rks-gov.net

Mr Arlind Popaj
Victim Advocate in Gllogoc/Glogovac

Mob: +377 44 425 471


E-mail: arlind.popaj@rks-gov.net

Mr Bekim Dugolli
Victim Advocate in Fush
Kosov/Kosovo Polje

Mob: +377 44 352 930


E-mail: bekim.dugolli@yahoo.com

Ms Sevime Baruti
Ms Saranda Keqekolla
Victim Advocates in Lipjan/Lipljan

Mob: +377 44 362 831


E-mail: saranda.keqekolla@rks-gov.net

Mr Armend Latifi
Victim Advocate in Obilic/Obili

Mob: +377 44 345 359


E-mail: armendlatifi@hotmail.com

Mr Bekim Dugolli
Mob: +377 44 352 930
Victim Advocate in Podujev/Podujevo E-mail: bekim.dugolli@yahoo.com
Victims Advocacy and Assistance
Office of Prizren/Prizren

Regional Victim Advocates in Prizren/Prizren region Specified below


(specified below per area of responsibility)
Ms Ganimete Kitmiri
Victim Advocate in Prizren/Prizren

District Prosecution, Floor I


St. Adem Jashari N.N. - 20000 Prizren/Prizren
Mob: +377 44 425 476/310 468
E-mail: g-kitmiri@hotmail.com

Victim Advocates in Dragash/Draga:

District Prosecution, Floor I


St. Adem Jashari N.N.- 20000 Prizren/Prizren

Ms Shemsije Sagdati
Victim Advocate

Mob: +377 44 345 360


E-mail: sh_sagdati @hotmail.com

Ms Ganimete Kitmiri
Victim Advocate

Mob: +377 44 425 476/310 468


E-mail: g-kitmiri@hotmail.com

Mr Nehat Qelaj
Municipal Court, Floor III Nr. 26
Victim Advocate in Malishev/Malievo St. Brigada 123 N.N. - 23000 Suharek/Suva Reka
Mob: +377 44 425 480
E-mail: nehat.qelaj@rks-gov.net
Ms Shemsije Sagdati
District Prosecution, Floor I
Victim Advocate in Mamush/Mamua St. Adem Jashari N.N. - 20000 Prizren/Prizren
Mob: +377 44 345 360
E-mail: sh_sagdati @hotmail.com
Mr Nehat Qelaj
Municipal Court, Floor III Nr. 26
Victim Advocate in Rahovec/Orahovac St. Brigada 123 N.N. - 23000 Suharek/Suva Reka
- Suharek/Suva Reka
Mob: +377 44 425 480
E-mail: nehat.qelaj@rks-gov.net

76

SOCIAL PROTECTION & ASSISTANCE AGENCIES / SERVICE PROVIDERS


SOPs I Identification

SOPs IV Assisted Voluntary Return & Resettlement

SOPs II First Assistance & Protection

SOPs V Criminal & Civil Proceedings

SOPs III Further Assistance & Social Inclusion

Responsible body/agency

Level

Ministry of Labour and Social


Welfare (MLSW), Department of
Social Welfare

National Mr Muhamet Gjocaj, Director

Centres of Social Work


in Ferizaj/Uroevac region

Centres of Social Work


in Gjilan/Gnjilane region

Contact person

Contact details

Mrs Adile Shaqiri, Senior Official for


Protection of Victims of Trafficking
and Sex Crimes

St. UCK - Te Qafa


10 000 Prishtin/Pritina
Tel: +381 38 211 940
E-mail: muhamet.gjocaj@rks-gov.net
Tel: +381 38 211 007
E-mail: bajram.kelmendi@rks-gov.net
Tel: +381 38 213 931
E-mail: adile.shaqiri@rks-gov.net

Specified below per municipality

Specified below per municipality

Ms Merima Islami
Head of Social Services
Centre for Social Work of Ferizaj/Uroevac

St. Vllezrit Grvalla Nr. 2 - 70000 Ferizaj/Uroevac


Tel/Fax: +381 290 327 525
Mob: +377 44 299 672/045 244 315
E-mail: qspferizaj@gmail.com

Mr Safet Bushi
Head of Social Services
Centre for Social Work of Hani i
Elezit/eneral Jankovi

Office in the Municipal Assembly St. Nuri Buqi N.N.


Mob: +377 44 225 282
Tel: +381 290 385 107
E-mail: safet_bushi@hotmail.com

Mr Beqir Krasniqi
Head of Social Services
Centre for Social Work of Kaanik/Kaanik

St. Emin Duraku N.N.- 71000 Kaanik/Kaanik


Tel: +381 290 380 761
Fax: +381 290 380 761
E-mail: qspkanqanik@gmail.com

Mr Dosta Raievi
Head of Social Services
Centre for Social Work of Shtrpc/trpce

Tel: 064/383 1543

Mr Jener Fazliu
Head of Social Services
Centre for Social Work of Shtime/timlje

St. Anton eta N.N. - 72000 Shtime/timlje


Tel/Fax: +381 290 389 031
E-mail: qspshtime@gmail.com

Specified below per municipality

Specified below per municipality

Mr Mehat Berisha
Head of Social Service
Centre for Social Work of
Gjilan/Gnjilane

St. Fehmi Ladrovci N.N - 60000Gjilan/Gnjilane


Tel/Fax: +381 280 320 140
Mob: +377 44 322 064; 45 218 015
E-mail: qpsgjilan@gmail.com

Mr Bajram Kelmendi, Head of the


Division of Social Services

Local

Local

Mr Naser Vokshi
Tel: +381 280 371 099
Head of Social Service
E-mail: qspkamenice@gmail.com
Centre for Social Work ofKamenic/Kamenica

Centres of Social Work


in Mitrovic/Mitrovica region

Local

N/A, Centre for Social Work of


Novobrd/Novo Brdo

Tel: +381 38 576 037

Mr Miroslav Dejanoviq
Head of Social Service
Centre for Social Work of Ranillug/Ranilug

Mob: +377 44 177 417

Mr Demush Mehmeti
Head of Centre for Social Work of Viti/Vitina

St. Presheva N.N - 61000 Viti/Vitina


Tel: +381 280 381 660
Mob: +377 44 283 725
E-mail: qpsviti@gmail.com

Specified below per municipality

Specified below per municipality

Mr Mian Salihu
Head of Social Services
Centre for Social Work Mitrovic/Mitrovica

St. Vllezrit Dragaj N.N. - 40010 Mitrovic/Mitrovica


Tel: +381 28 535 440/533 007
Fax: +381 28 535 440
E-mail: qpsmitrovice1@gmail.com

Mr Hajdin Loshi
Head of Social Services
Centre for Social Work Skenderaj/Srbica

St. Osman Geci N.N. 41000 Skenderaj/Srbica


Tel/Fax: +381 28 582 247
E-mail: qpsskenderaj@gmail.com

Ms Violeta Pllana
St. Dshmort e Kombit N.N. 42000 Vushtrri/Vuitrn
Head of Social Services
Tel: +381 28 572 006
Centre for Social Work Vushtrri/Vuitrn E-mail: qpsvushtrri@gmail.com
Centres of Social Work
in Pej/Pe region

Local

Specified below per municipality

77

Specified below per municipality

Ms Vera Kolgjeraj
Head of Social Services
Centre of Social Work of Pej/Pe

St. Marie Shllaku Nr. 5 - 30010 Pej/Pe


Tel/Fax: +381 39 433 473
Mob: +377 49 786 515
E-mail: qpspeje@gmail.com

Mr Islam Mustafa
Rr. UCK N.N. - 51000 Dean/Deani
Head of Social Services
Tel: +381 390 361 040
Centre of Social Work of Dean/Deani Mob: +377 44 286 924
E-mail: ibrahim.lushaj@hotmail.com

Centres of Social Work


in Prishtin/Pritina region

Local

Mr Gjon Luli
Head of CSW
Centre of Social Work of Gjakov/akovica

St. Marin Barleti N.N. - 50000 Gjakov/akovica


Tel: +381 390 323 510
Mob: +377 44 134 423
E-mail: qpsgjaove@gmail.com

Mr Floriant Miroci
Head of Social Services
Centre of Social Work of Junik/Junik

Centre N.N. - 51050 Junik/Junik


Tel: +381 390 370 547
Mob: +377 44 255 748
E-mail: qspjunik@gmail.com

Ms Shehrije Millaku
Head of Social Services
Centre of Social Work of Klin/Klina

St. Drini i Bardh N.N. - 32000 Klin/Klina


Tel: +381 471 476
Mob: +377 44 278 790
E-mail: qspkline@gmail.com

Specified below per municipality

Specified below per municipality

Mr Ilmi Dobra
3000 Gllogoc/Glogovac
Head of Social Services
Tel: +381 38 584 356
Centre for Social Work of Gllogoc/Glogovac Mob: +377 44 181 622/146 768
E-mail: shabancervadiku@hotmail.com

Centres of Social Work


in Prizren/Prizren region

Local

Mr Abaz Xhigoli
Head of Social Services
Centre for Social Work of Fush
Kosov/Kosovo Polje

St.NnaTerezN.N.-12000FushKosov/KosovoPolje
Tel: +381 38 536 462
Mob: +377 44 219 763
E-mail: qpsfushekosove@gmail.com

Mr Sahit Zeqiri
Head of Social Services
Centre for Social Work of Lipjan/Lipljan

St. 1 Maj N.N. - 14000 Lipjan/Lipljan


Tel: +381 38 581 454
Mob: +377 44 312 184
E-mail: qps-lipjan@hotmail;
qpslipjan@gmail.com

Ms Nerimane Kelani
Head of Social Services
Centre for Social Work of Obilic/Obili

St. Ferid Curri N.N. - 15000 Obilic/Obili


Tel: +381 38 562 077
Mob: +377 44 250 565
E-mail: qpskastriot@gmail.com

Mr Habit Gashi
Director
Centre for Social Work of
Podujev/Podujevo

St. Hyzri Talla N.N. - 11000 Podujev/Podujevo


Tel: +381 38 571 838
Mob: +377 44 249 053/319 693
E-mail: qspbesijane@gmail.com

Mr Ahmet Fejzullahu
Head
Centre for Social Work of
Prishtin/Pritina (Centre)

Rr. UCK 69/c - 10000 Prishtin/Pritina


Tel: +381 38 244 841
Mob: +377 44 278 792
E-mail: emajli.qpsprishtine@gmail.com

Specified below per municipality

Specified below per municipality

Mr Nuhi Koinaj
Director
Centre for Social Work of Prizren/Prizren

St. Wiiliam Woker Nr. 10 - 20000 Prizren/Prizren


Tel: +381 29 2233 451
Mob: +377 44 802 622
E-mail: qpsprizren@gmail.com

Mr Shefqet Halili
Head of Social Services
Centre for Social Work of Dragash/Draga

St. Rruga e Spitalit N.N. - 22000 Dragash/Draga


Tel/Fax: +381 29 281 227
Mob: +377 44 641 321
E-mail: qpssharr@gmail.com

Mr Blerim Begaj
St. Mirdita N.N. - 24000 Malishev/Malievo
Director
Tel: +381 29 269 004
Centre for Social Work of Malishev/Malievo Mob: +377 44 390 067
E-mail: qspmalisheve@gmail.com

78

Mr Bilbil Orui
Director
Centre for Social Work of
Rahovec/Orahovac

St. 8 Dshmort e Pashtrikut N.N.


21000 Rahovec/Orahovac
Tel/Fax: +381 29 276 663
Mob: +377 44 278 801/ 49 746 010
E-mail: qpsrahovec@gmail.com
bilbil.oruqi@rks-gov.net
bilbiloruqi@gmail.com

Mr Avdi Buzhala
Head of Social Services
Centre for Social Work of
Suharek/Suva Reka

St. Brigada 123 N.N. - 23000 Suharek/Suva Reka


Tel: +381 29 271 165
Mob: +377 44 209 864
E-mail: qpstherand@gmail.com

EMPLOYMENT AGENCIES
SOPs I Identification

SOPs III Further Assistance & Social Inclusion

Responsible body/agency

Level

Ministry of Labour and Social


Welfare (MLSW)
Department of Labour and
Employment

National Mr Defrim Rifaj


Director

St. UCK - Te Qafa - 10 000 Prishtin/Pritina


Tel: +381 38 211 939
E-mail: defrim.rifaj@rks-gov.net

Vocational Training Centre


of Ferizaj/Uroevac

Regional Mr Zenel Avdyli


Trainer for Business Administration

St. Tregu i Gjelbr N.N.- 70000 Ferizaj/Uroevac


Mob: +377 44 172 600
E-mail: zen-eli@hotmail.com

Regional Employment Centre


of Ferizaj/Uroevac

Regional Mr Labinot Halimi


Adviser

St. Rexhep Bislimi Nr.1 - 70000 Ferizaj/Uroevac


Tel: +381 290 320 004
Mob: +377 44 258 549
E-mail: labinot.halimi@rks-gov.net

Municipal Employment Offices

Local

Mr Baki Nikoci
Adviser
Municipal Employment Office of
Kaanik/Kaanik

St. Skenderbeu Nr. 3 - 71000 Kaanik/Kaanik


Tel/Fax: +381 290 380 017
Mob: +377 44 346 234/325 917
E-mail: bakinikoci@rks-gov.net

Mr Haki Haziri
Adviser
Municipal Employment Office of
Shtrpc/trpce

Municipality Assembly of Shtrpc/trpce,


ZKP - 73000 Shtrpc/trpce
Mob: +377 44 379 266
E-mail: haki.haziri@rks-gov.net

Ms Selvishahe Bajrami
Head of Office
Municipal Employment Office of
Shtime/timlje

St. Komandat Kumanova N.N. 72000 Shtime/timlje


Tel: +381 290 389 040
Mob: +377 44 222 191
E-mail: selvishahe.bajrami@rks-gov.net

Contact person

Contact details

Vocational Training Centre


of Gjilan/Gnjilane

Regional Ms Ferdeze Agaj


Trainer for Quality Assurance and
Business Administration

St. E Ferizaj N.N. - 60000 Gjilan/Gnjilane


Mob: +377 44 668 617
Tel: +381 280 321 231
E-mail: ferdeze.agaj-memeti@hotmail.com

Regional Employment Centre


of Gjilan/Gnjilane

Regional Ms Fatime Ismaili,


Adviser

Mob: +377 44 667 442


E-mail: fatime_ismajli@hotmail.com

Municipal Employment Offices

Local

Mr Fadil Bunjaku
Adviser
Municipal Employment Office of
Kamenic/ Kamenica

Mob: +377 44 369 073


E-mail: fadilbunjaku@hotmail.com

Mr Mehmet Gashi,
Head
Municipal Employment Office of
Novobrd/ Novo Brdo

Fsh. Boston, Municipality Building


Tel: +381 38 576 016
Mob: +377 44 279 176
E-mail: mehmet_gashi@hotmail.com

Mr Naser Avdiu
Adviser
Municipal Employment Office of Viti/Vitina

Gjylekare Village
Tel: +381 280 381 048
Mob: +377 44 150 440
E-mail: naseravdiu@live.com

79

Vocational Training Centre


of Mitrovic/ Mitrovica

Regional Ms Luljeta Duroci


Trainer for Quality Assurance and
Textile

Fush Ibr (Zhabor) - 40000 Mitrovic/Mitrovica


Mob: +377 44 272 201
E-mail: lule_prilli@hotmail.com

Regional Employment Centre


of Mitrovic/ Mitrovica

Regional Ms Selvije Murati


Adviser

St. Xhafer Deva Nr. 60 - 40000 Mitrovic/Mitrovica


Tel: +381 28 530 785
Mob: +377 44 480 127
E-mail: selvije_murati@hotmail.com

Municipal Employment Offices

Local

St. Dositeja Obradovia N.N. - Leposaviq/Leposavi


Tel: 063 825 8090,
E-mail: jacvito@yahoo.com

Mr Vitomir Jaqimoviq
Adviser

Ms Shukrije Mehmeti
Adviser
Mr Naser Hyseni
Adviser

Vocational Training Centres


of Pej/Pe

St. Osman Geci N.N - 41000 Skenderaj/Srbica


Tel: +381 28 582 210
Mob: +377 44 192 526
E-mail: shukmeh@hotmail.com
St. Vllezerit Grvalla N.N. - 42000 Vushtrri/Vuitrn
Tel: +381 28 571 624
Mob: +377 44 330 842
E-mail: nasa.h@hotmail.com

Regional Mr Nexhdet Mejzini


Trainer for Electrical Technician,
Vocational Training Centre of
Gjakov/akovica

QAP Gjakov/akovica St. Nna Terez N.N.


50000 Gjakov/akovica
Mob: +377 44 188 149
E-mail: nexhdetmejzinu@hotmail.com

Mr Sadri Kukaj
QAP Pej/Pe
Trainer for Civil Engineering,
Tel: +381 39 433 860
Vocational Training Centre of Pej/Pe Mob: +377 44 567 765
Regional Employment Centres
of Pej/Pe

Regional Mr Sadri Krasniqi


Adviser
Regional Employment Centres of Pej/Pe
Mr Flamur Gojani
Adviser
Regional Employment Centre of
Gjakov/akovica

Municipal Employment Offices

Local

E-mail: sadrikrasniqi441@hotmail.com

St. Mbretresha Teuta Nr. 72 50000


Gjakov/akovica
Tel: +381 390 325 161
Mob: +377 44 187 933
E-mail: qrp-gjakove@hotmail.com;
gojani_f@hotmail.com

Mr Fadil Maloku
Luan Haradinaj Square Deqan
Adviser
Tel: +381 390 361 242
Municipal Employment Office of Dean/Deani Mob: +377 44 137 084
E-maili : zkp-deqani@hotmail.com
Mr Sefer Ademaj
E-mail: sefer_ade@hotmail.com
Adviser
Municipal Employment Office of Istog/Istok
Mr Binak Sylaj, Adviser, Municipal
Employment Office of Klin/Klina

E-mail: binaksylaj@hotmail.com

Vocational Training Centre


of Prishtin/Pritina

Regional Ms Ylllinda Fetahaj


Trainer for Electronics and Information
Technology

St. Tahir Zajmi N.N. - Kalabri - 10000 Prishtin/Pritina


Mob: +377 44 695 336
E-mail: fetahajylllinda@hotmail.com

Regional Employment Centres


of Prishtin/Pritina

Regional Ms Hajrie Abazi


Adviser

St. Tirana N.N. - 10000 Prishtin/Pritina


Tel: +381 38 613 021
Mob: +377 44 173 285
Email: hajrieabazi@hotmail.com

Municipal Employment Offices

Local

Mr Fatmir Dugolli
Adviser

St. Skenderbeu N.N. - 13000 Gllogoc/Glogovac


Tel: +381 38 584 260
Mob: +377 44 430 562
E-mail: fatmir.dugolli@hotmail.com

Ms Teuta Brisku
Adviser

St. Nna Terez N.N. Municipality Building


Tel: +381 38 535 179
Mob: +377 44 740 475
E-mail: uta.te@hotmail.com

Ms Bojana Bojkovic
Adviser

Fsh. Llapleselle
Mob: +377 44 512-524

80

Mr Refik Ymeri
Adviser

St. Gjergj Fishta N.N. - 10800 Lipjan/Lipljan


Tel: +381 38 581 011
Mob: +377 44 485 225
E-mail: refiku.y@hotmail.com

Ms Emine Berisha
Adviser

St. Ferid Curri N.N. - 15000 Obilic/Obili


Tel: +381 38 560 184
E-mail: emine_berisha@live.com

Ms Arzie Potera
Adviser

St. Hyzri Talla N.N. - 11000 Podujev/Podujevo


Tel: +381 38 570 014
E-mail: zkppodujeve@hotmail.com

Vocational Training Centre


of Prizren/Prizren

Regional Mr Qamir Maqkaj


Trainer for Quality Assurance and Milk
Processing

St. E Manastirit Nr. 1 - 20000 Prizren/Prizren


Tel: +377 44 303 122/45 644 710
E-mail: qamir.m@live.com

Regional Employment Centre


of Prizren/Prizren

Regional Mr Hasim Fetahu


Adviser

St. Zahir Pajaziti, Nr. 1 - 20000 Prizren/Prizren


Tel: +381 29 222 223
Mob: +377 44 147 193
E-mail: hasim_fetahu@hotmail.com

Municipal Employment Offices

Local

Mr Fitim Kurtishi
Adviser
Municipal Employment Office of
Dragash/Draga

St. Sheshi i Dshmorve N.N. - 22000 Dragash/Draga


Tel: +381 29 281 075
Mob: +377 44 230 301
E-mail: fitimkurtishi@hotmail.com

Mr Valdet Kryeziu
Adviser
Municipal Employment Office of
Malishev/Malievo

St. Hamdi Berisha N.N. - 24000 Malishev/Malievo


Tel: +381 29 269 241
Mob: +377 44 201 188
E-mail: zkp-malisheva@hotmail.com

Mr Myhedin Sharku
Adviser
Municipal Employment Office of
Rahovec/Orahovac

St. Avdulah Bugari N.N. - 21000 Rahovec/Orahovac


Tel: +381 29 276 480
Mob: +377 44 877 939
E-mail: muhedin.sh@hotmail.com

Ms Mehreme Luzha
Adviser
Municipal Employment Office of
Suharek/Suva Reka

St. Brigada 121 N.N. - 23000 Suharek/Suva Reka


Tel: +381 29 271 029
Mob: +377 44 375 483
E-mail: mehreme.luzha@hotmail.com

Contact person

Contact details

LABOUR INSPECTION AGENCIES


SOPs I Identification

Responsible body

Level

Ministry of Labour and Social


Welfare (MLSW)
Executive Agency of Labour
Inspectorate

National Mr Basri Ibrahimi


Head
Executive Agency of Labour Inspectorate

Tel: +381 38 211 285


E-mail: basri.ibrahimi@rks-gov.net

Labour Inspections
of Ferizaj/Uroevac

Regional Mr Ahmet Orana


Coordinator of Labour Inspections
in Ferizaj/Uroevac

Office in the Pension Administration Building


St. Vllezrit Grvalla N.N. - 70000 Ferizaj/Uroevac
Tel/Fax: +381 290 324 217
Mob: +377 44 343 505
E-mail: ahmet52orana@hotmail.com

Labour Inspections

Local

Mr Naser Sopa
Office in the Municipal Assembly
Inspector
St. Agim Bajrami N.N. - 71000 Kaanik/Kaanik
Labour Inspections of Kaanik/Kaanik Tel/Fax: +381 290 381 970
Mob: +377 44 227 839
E-mail: Nasersopa_@hotmail.com
Ms Andriana Zdrvakovi
Inspector
Labour Inspections of Shtrpc/trpce

Office in the Municipal Assembly


73000 Shtrpc/trpce
Mob: +377 45 297 941

Mr Ajet Ramadani
Inspector
Labour Inspections of Shtime/timlje

Office in the Municipal Assembly


St. E Preshevs N.N. - 72000 Shtime/timlje
Mob: +377 44 326 156
E-mail: jeti53@hotmail.com

81

Labour Inspections of Gjilan/Gnjilane Regional Mr Basri Zejnullahu


Coordinator
Labour Inspections of Gjilan/Gnjilane

Office in the Pension Administration


Building, Kati III - St. Adem Jashari N.N.
60000 Gjilan/Gnjilane
Tel/Fax: +381 280 321 089
Mob: +377 44 409 001
E-mail: basri.zejnullahu@live.com

Labour Inspections

Mr Tefik Krasniqi
Inspector
Labour Inspections of
Dardana/Kosovska Kamenica

Office in the Pension Administration Building


St. Skenderbeu N.N - 62000 Kamenic/ Kamenica
Tel/Fax: +381 280 371 221
Mob: +377 44 398 111
E-mail: tefikkrasniqi00@hotmail.com

Mr Shaban Shahini
Inspector
Labour Inspections of Viti/Vitina

Zyra n Objektin e Kadastrit dhe Gjeodezis


St. Adem Jashari N.N. - 61000 Viti/Vitina
Tel/Fax: +381 280 381 102
Mob: +377 44 194 310
E-mail: shaban.shahini@hotmail.com

Local

Labour Inspections
of Mitrovic/ Mitrovica

Regional Mr Bislim Jashari


Coordinator
Labour Inspections of Mitrovic/Mitrovica

Labour Inspections

Local

Office in the Pension Administration Building


St. Afrim Zhitia N.N. - 40000 Mitrovic/Mitrovica
Tel: +381 28 532 226
Mob: +377 44 235 506
E-mail: bislimjashari@hotmail.com

Mr Vehbi Mala
Office in the former TMK Building
Inspector
St. UK N.N. - 41000 Skenderaj/Srbica
Labour Inspections of Skenderaj/Srbica Tel.: +381 28 582 152
Mob: +377 44 370 937
E-mail: vehbimalaj@hotmail.com
Mr Naser Saraqi
Inspector
Labour Inspections of Vushtrri/Vuitrn

Office in the Municipal Assembly


42000 Vushtrri/Vuitrn
Tel: +381 28 572 460
Mob: +377 44 331 093
E-mail: nasersaraqi@hotmail.com

Labour Inspections of Pej/Pe

Regional Mr Ali Krasniqi


Coordinator
Labour Inspections of Pej/Pe

Zyra n Objektin e Entit t Punsimit n Pej


St. Anna Lindh N.N. - 30000 Pej/Pe
Tel: +381 39 434 349
Mob: +377 44 364 506
E-mail: alikrasniqi4@yahoo.com

Labour Inspections

Local

Ms Dshire Jusaj
Coordinator
Labour Inspections of Gjakov/akovica

St. Marin Barleti, Nr.2 - 50000 Gjakov/akovica


Tel: +381 390 321 352
Mob: +377 44 398 081
E-mail: Deshire.Jusaj@rks-gov.ne

Mr Rrahman Bashota
Inspector
Labour Inspections of Klin/Klina

Zyra n Objektin Komunal n Klin 32000 Klin/Klina


Tel: +381 39 471 196
Mob: +377 44 395 169
E-mail: rrahmanbashota@hotmail.com

Labour Inspections
of Prishtin/Pritina

Regional Mr Muhamet Binakaj


Coordinator
Labour Inspections of Prishtin/Pritina

St. Qamil Hoxha N.N. 10000 Prishtin/Pritina


Tel: +381 38 212 364
Mob: +377 44 118 774
E-mail: Muhamet.binaku@rks-gov.net

Labour Inspections

Local

Office in the Former Hotel Drenica Building


13000 Gllogoc/Glogovac
Tel: +381 38 585 037
Mob: +377 44 304 053
E-mail: asllanhajdini@hotmail.com

Mr Asllan Hajdini
Inspector
Labour Inspections of Gllogoc/Glogovac

Mr Dejan Stanojeviq
Inspector
Labour Inspections of Graanic/Graanica
Mr Hanifi Reqica
Inspector
Labour Inspections of Lipjan/Lipljan

82

Mob: +377 44 382 632


E-mail: Dejanstanojeviq@hotmail.com
Office in the Municipality Building
St. Shqipria N.N. - 10800 Lipjan/Lipljan
Tel: +381 38 581 224
Mob: +377 44 377 925
E-mail: hanefireica@hotmail.com

Mr Nebil Mjeku
Inspector
Labour Inspections of Obilic/Obili

Office in the Employment Office Building


St. Ferid Curri N.N. - 15000 Obilic/Obili
Tel: +381 38 560 499
E-mail: nebil.mjeku@hotmail.com

Mr Beqir Haziri
Inspector
Labour Inspections of Podujev/Podujevo

Office in the Municipality Building


11000 Podujev/Podujevo
Tel: +381 38 571 663
Mob: +377 44 339 261
E-mail: beqirhaziri@hotmail.com

Labour Inspections of Prizren/Prizren Regional Mr Lah Morina


Coordinator
Labour Inspections of Prizren/Prizren

St. Remzi Ademi N.N. - 20000 Prizren/Prizren


Tel: +377 44 289 102
E-mail: luan-morina@live.com

Labour Inspections

Mr Agim Hyseni
Inspector
Labour Inspections of Dragash/Draga

St. Sheshi i Dshmorve N.N. 22000


Dragash/Draga
Tel: +377 44 203 599
E-mail: agohyseni@hotmail.com

Mr Rrahman Mazreku
Inspector
Labour Inspections of Malishev/Malievo

Office in the Municipality Building


St. Hamdi Berisha N.N. - 24000 Malishev/Malievo
Tel: +381 29 269 305
Mob: +377 44 204 544
E-mail: rrahmanmazreku@hotmail.com

Mr Sahit Kastrati
Inspector
Labour Inspections of Rahovec/Orahovac

Office in the Municipality Building


St. Gjelalhajda Toni N.N. - 21000 Rahovec/Orahovac
Tel: +381 290 276 230
Mob: +377 44 230 677
E-mail: skastrati1@hotmail.com

Local

SHELTERS
SOPs I Identification

SOPs IV Assisted Voluntary Return & Resettlement

SOPs II First Assistance & Protection

SOPs V Criminal & Civil Proceedings

SOPs III Further Assistance & Social Inclusion

Responsible body/agency

Level

Ministry of Labour and Social Welfare


Department of Social Welfare
Interim Secure Facility

National Ms Valbona Jaha


Director

Contact person

Contact details
Mob: +377 (0) 44 425 478
Prishtin/Pritina

Center for Protection of Victims and


Prevention of Human Trafficking
CPVPT (NGO)

National Hamijet Dedolli


Executive Director

Mob: +377 44 167 395


Prishtin/Pritina

Center for Protection of Women and


Children CPWC (NGO)

Regional Ms Naime Sherifi


Executive Director

Mob: +377 44 508 081


Prishtin/Pritina

Hope and Children Houses HCH


Kosov / Prishtin (NGO)

Regional Ms Valbona itaku


Executive Director

Mob: +377 44 200 353


Prishtin/Pritina

Association for Protection of Women Regional Ms Nazife Jonuzi


and Childrens Right APWCR
Executive Director
LIRIA (NGO)

Mob: +377 44 125 729


Gjilan/Gnjilane

Center for Womens Welfare CWW


(NGO)

Regional Ms Ardita Bala


Executive Director

Mob: +377 44 223 543


Pej/Pe

Safe House - SH (NGO)

Regional Ms Sakibe Doli


Executive Director

Mob: +377 44 161 857


Gjakov/akovica

Center for Women and Children


Accommodation CWCA P (NGO)

Regional Ms Jubilea Kabashi


Executive Director

Tel: +381 029 234 794


Prizren/Prizren

Center for Protection of Women and Regional Dr. Emine Kabashi


Children CPWC Raba Voca (NGO)
Executive Director

Mob: +377 44 15 86 86
Mitrovic/ Mitrovica

OTHER NON-GOVERNMENTAL SERVICE PROVIDERS


SOPs I Identification

Responsible body/ agency

Level

Terre des Hommes Child Relief


Delegation in Kosovo

National Ms Sabine Piccard


Project Manager

Contact person

Contact details

83

TDH in Kosovo
St. Rruga Rrustem Statovci, 11/2
10000 Prishtin/Pritina
Tel: +381 38 244 574, Mob: +386 49 809 888
E-mail: sabine.piccard@tdh.ch

HEALTH SERVICE PROVIDERS


SOPs I Identification

SOPs III Further Assistance and Social Inclusion

SOPs II First Assistance & Protection

Responsible body/ agency

Level

Contact person

Contact details

Ministry of Health
Human Rights Unit

National

Ms Filloreta Gashi
Official against THB

St. Zagrebit N.N. Arbria /Dragodan


Floor III, Office nr. 205 - 10000 Prishtin/Pritina
Tel: +381 38 212 715
E-mail: filloreta.gashi@rks-gov.net

Regional Hospital of Ferizaj/Uroevac

Regional

Dr. Gezim Bajrami


Director

Tel: +381 290 321 262


Mob: +377 44 224 414
E-mail: gzimbajrami@live.com

Mental Health Centre of


Ferizaj/Uroevac

Regional

Dr. Bahri Goga


Director

Tel: +381 290 321 836


Mob: +377 45 239 080

Family Health Care Centres

Local

Dr. Afrim Abazi


Director
Family Health Care Centre of Ferizaj/Uroevac

Mob: +377 44 112 983

Dr. Shemsi Bushi


Director
Family Health Care Centre of Hani
of Elezit/eneral Jankovi

Tel: +381 290 385 109


E-mail: semsi_bushi@hotmail.com

Dr. Ekrem Dullovi


Director
Family Health Care Centre of Kaanik/Kaanik

Tel: +381 290 380 344


E-mail: drekremdullovi@hotmail.com

Dr. Bujar Ferati


Director
Family Health Care Centre of Shtime/timlje

Tel: +381 290 389 077


E-mail: bujar.fertati@hotmail.com

Regional Hospital of Gjilan/Gnjilane Regional

Dr. Xhavti Hajdari


Director

Tel: +381 280 321 111


E-mail: spitaliregjional@yahoo.com

Mental Health Care


of Gjilan/Gnjilane

Regional

Dr. Afrim Cana


Director

Tel: +381 280 323 801


E-mail: afrimcana@yahoo.com

Family Health Care Centres

Local

Dr. Valbon Milazimi


Director
Family Health Care Centre of Gjilan/Gnjilane

Tel: +381 280 324 465

Dr. Ismet Morina


Director

Tel: +381 280 372 008

Family Health Care Centre of Kamenic/Kamenica

Ms Slavisa Marinkovic
Director
Family Health Care Centre of Kllokot/Klokot
Dr. Rrahim Veliu
Director
Family Health Care Centre of Novobrd/Novo Brdo

Mr Milivoje Jovanovic
Director
Family Health Care Centre of Partesh/Parte

Mob: +377 44 733 315

Tel: +381 38 576 088


E-mail: dr_rrahimi@hotmail.com
Mob: +377 49 779 008

Mr Gjorgje Andrejevic
Mob: +377 49 356 871
Director
Family Health Care Centre of Ranillug/Ranilug
Dr. Taip Alidema
Director
Family Health Care Centre of Viti/Vitina

Tel: +381 280 381 366


E-mail: taipalidema69@hotmail.com

Regional hospital of
Mitrovic/Mitrovica

Regional

Dr. Agim Peci


Director

Tel: +381 28 530 811

Regional Hospital
of Vushtrri/Vuitrn

Regional

Dr. Vedat Mulaku


Director

Tel: +381 28 572 110


E-mail: spitali_sheikhzayed@hotmail.com

Mental Health Centre of


Mitrovic/Mitrovica

Regional

Ms Lule Kabashi
Director

Tel: +381 28 530 834

Family Health Care Centres

Local

Dr. Fevzi Sylejmani


Tel: +381 28 532 652
Director
E-mail: fevzisylejmani@yahoo.com
FamilyHealthCareCentreofMitrovic/Mitrovica
Dr. Fazli Kadriu
Director
FamilyHealthCareCentreofSkenderaj/Srbica

Tel: +381 28 582 432


E-mail: dr.fkadriu@hotmail.com

Dr. Shefki Zhushi


Director

Tel: +381 28 571 220


E-mail: shefkizhushi@hotmail.com

Family Health Care Centre of Vushtrri/Vuitrn


Regional Hospitals of Pej/Pe

Regional

Dr. Arsim Hoxha


Tel: +381 390 320 021
Director
E-mail: shendi_med@hotmail.com
Regional Hospital of Gjakov/akovica
Dr. Skender Dreshaj
Director
Regional Hospital of Pej/Pe

Mental Health Care Centres of Pej/Pe Regional

Family Health Care Centres

Local

Dr. Ismet Bardhoshi


Director
Mental Health Care of Gjakov/akovica

Tel: +381 39 434 250


E-mail: skenderdreshaj@hotmail.com
Tel: +381 390 322 456

Dr. Skender Kandic


Director
Mental Health Care of Pej/Pe

Tel: +381 39 433 291


E-mail: fes_kosovo@yahoo.com

Dr. Gazmend Agusholli


Director
Family Health Care Centre of Pej/Pe

Tel: +381 39 434 114


E-mail: gazi_agusholli@yahoo.com

Dr. Yllezim Dyla


Director
FamilyHealthCareCentreofGjakov/akovica

Tel: +381 390 321 578


E-mail: ydyla@yahoo.com

Dr. Skender Ahmetaj


Director
Family Health Care Centre of Dean/Deani

Tel: +381 39 361 305

Dr. Shefqet Mehmetaj


Director
Family Health Care Centre of Istog/Istok

Tel: +381 39 451 338


E-mail: qkmf_istog@yahoo.com

Dr. Skender Bajraktari


Director
Family Health Care Centre of Junik/Junik

Tel: +381 390 370 700


E-mail: skender-bajraktari@hotmail.com

Dr. Ali Ahmetxhekaj


Director
Family Health Care Centre of Klin/Klina

Tel: +381 39 471 102


E-mail: aliahmexhekaj@hotmail.com

Regional Hospitals
of Prishtin/Pritina

Regional

Dr. Njazi Gashi


Director

Tel: +381 38 512 231


E-mail: drngashi@hotmail.com

Mental Health Care Centre


of Prishtin/Pritina

Regional

Dr. Sarije Doko


Director

Tel: +381 38 542 195


E-mail: qshm_pr@yahoo.com

Family Health Care Centres

Local

Dr. Avdullah Hoti


Director
Family Health Care Centre of Prishtin/Pritina

Dr. Xhevahire Sejdiu


Director

Tel: +381 38 223 483


E-mail: avdullahuhoti@hotmail.com
Mob: +377 44 291 110

Family Health Care Centre of Gllogoc/Glogovac

Dr. Osman Maxheri


Director

Tel: +381 38 534 113

Family Health Care Centre of Fush


Kosov/Kosovo Polje

Mr Bojan Todorovic
Director
Family Health Care Centre of
Graanic/Graanica

Dr. Agim Krasniqi


Director
Family Health Care Centre of Lipjan/Lipljan

Dr. Atifiete Shylemaja


Director
Family Health Care Centre of Obilic/Obili

Dr. Zaim Thai


Director

Mob: +377 44 899 244

Tel: +381 38 581 178


E-mail: dragimi@hotmail.com
Tel: +381 38 561 294
E-mail: qkmf_kastriot@yahoo.com
Tel: +381 38 570 238
E-mail: dr_zaimi@hotmail.com

Family Health Care Centre of Podujev/Podujevo

Regional Hospital
of Prizren/Prizren

Regional

Dr. Myzafer Kalenderi


Director

Tel: +381 29 431 134


E-mail: spitali_regjional_pz@yahoo.com

Mental Health Centre


of Prizren/Prizren

Regional

Dr. Shaban Qoqaj


Director

Tel: +381 29 623 760


E-mail: shcocajqshmbb@hotmail.com

Family Health Care Centres

Local

Dr. Mehmedali Gashi


Director
Family Health Care Centre of Prizren/Prizren

Dr. Ramadan Jashari


Director
Family Health Care Centre of Dragash/Draga

Dr. Besim Zogaj


Director

Tel: +381 29 244 621


E-mail: mehmendali_gashi@yahoo.com
Tel: +381 29 281 326
E-mail: fehmisadiku@hotmail.com
Tel: +381 29 269 006
E-mail: besimzogaj_@hotmail.com

Family Health Care Centre of Malishev/Malievo

Mr Ridvan Mazreku
Director

Tel: +381 29 173 416


E-mail: ridvanm65@hotmail.com

Family Health Care Centre of Mamush/Mamua

Dr. Agim Kadiri


Director

Tel: +381 29 276 122


E-mail: dr_agimkadriu@hotmail.co.uk

Family Health Care Centre of Rahovec/Orahovac

Dr. Hajrush Bajraktari


Director

Tel: +381 29 271 031


E-mail: hajrush.bajraktari@hotmail.com

Family Health Care Centre of Suharek/Suva Reka

EDUCATION
SOPs I Identification

SOPs III Further Assistance and Social Inclusion

Responsible body/ agency

Level

Contact person

Contact details

Ministry of Education, Science and National Ms Merita Jonuzi


Technology,
Coordinator of Human Rights Unit
Human Rights Unit
Office of the General Secretary

St. Agim Ramadani N.N. - 10 000 Prishtin


Tel: +381 38 212 004
E-mail: Merita.Jonuzi@rks-gov.net

Municipal Education Departments


in Ferizaj/Uroevac region

Specified below per municipality

Specified below per municipality

Mr Agim Berisha
Director
Department of Ferizaj/Uroevac

Municipality Assembly of Ferizaj


St. Dshmort e Kombit N.N.
70000 Ferizaj/Uroevac
Mob: +377 44 202 058
Tel: +381 290 324 304
Fax: +381 290 320 407
E-mail: Agim.Berisha@rks-gov.net
agimi.berisha@hotmail.com

Mr Nersim Drenjani
Director
Department of Hani i Elezit/eneral
Jankovi

Municipality Assembly of Hani i


Elezit/eneral Jankovi
St. Dshmort e Kombit N.N.
71510 Hani i Elezit/eneral Jankovi
Mob: +377 44 227 458
Tel: +381 290 385 105
E-mail: n.dernjani@hotmail.com

Mr Azem Guri
Director
Department of Kaanik/Kaanik

Municipality Assembly of Kaanik/Kaanik


St. Demush Bilalli N.N. - 71000 Kaanik/Kaanik
Mob: +377 44 193 941
Tel: +381 290 380 835
E-mail: azemguri@hotmail.com

Mr Sadik Ymeri
Director
Department of Shtrpc/trpce

Municipality Assembly of Shtrpc/trpce


73000 Shtrpc/trpce
Mob: +377 44 631 022
E-mail: sadikymeri@gmail.com

Mr Nazmi Iballi
Director
Department of Shtime/timlje

Municipality Assembly of Shtime/timlje


St. Tirana N.N. - 72000 Shtime/timlje
Mob: +377 44 199 124/283 546
E-mail: n_iballi@yahoo.com
bilanci_n@hotmail.com

Specified below per municipality

Specified below per municipality

Mr Bujar Nevzati
Director
Department of Gjilan/Gnjilane

Kompleksi i Shkollave t Mesme


Mob: +377 44 132 050
Tel: +381 280 323 458

Municipal Education Departments


in Gjilan/Gnjilane region

Local

Local

E-mail: b.nevzati@hotmail.com;
liridona_22@hotmail.com
Ms Fahrije Kryeziu
Director
Department of Kamenic/Kamenica

Municipality Assembly of Kamenic, DKA


38260 Kamenic/ Kamenica
Tel: +381 280 371 550
Mob: +377 44 250 760
E-mail: fahrije.kryeziu@gmail.com
shefikrudhani@hotmail.com

Mr Momillo Stojkoviq
Director
Department of Kllokot/Klokot

Municipality Assembly of Kllokot/Klokot


Mob: +377 44 640 839
E-mail: Momcilo.stojkovic@yahoo.com

Mr Adem Abazi
Municipality Assembly of Novobrd/Novo
Director
Brdo Novobrd, DKA
Departments of Novobrd/Novo Brdo Tel: +381 38 576 123
Mob: +377 44 592 666
E-mail: adem_abazi@hotmail.com

Municipal Education Departments


in Mitrovic/ Mitrovica region

Municipal Education Departments


in Pej/Pe region

Local

Local

Mr Milivoje Jovanoviq
Director
Department of Partesh/Parte

Municipality Assembly of Partesh/Parte


St. Pasijan
Mob: +377 49 779 008
E-mail: milivoje_jovanovic@hotmail.com

Mr Zvonimir Vasiq
Director
Department of Ranillug/Ranilug

Municipality Assembly of Ranillug/Ranilug


Mob: +377 44 757 039
E-mail: zvasic13@gmail.com

Mr Fehri Qerimi
Director
Department of Viti/Vitina

Municipality Assembly of Viti/Vitina, DKA


St. Adem Jashari N.N. - 61000 Viti/Vitina
Mob: +377 44 480 904
E-mail: fehriqerimi@hotmail.com

Specified below per municipality

Specified below per municipality

Mr Ali Bejta
Director
Department of Mitrovic/Mitrovica

Municipality Assembly of Mitrovic/Mitrovica


St. Vllezrit Dragaj Nr. 2 - 40000 Mitrovic/Mitrovica
Mob: +377 44 272 072/836 262
Tel: +381 28 530 521
E-mail: alibejta@hotmail.com
isasejdiu@yahoo.com

Mr Jashar Lushtaku
Director
Department of Skenderaj/Srbica

Municipality Assembly of Skenderaj/Srbica


St. Shtpia e Kulturs - 41000 Skenderaj/Srbica
Mob: +377 44 192 512
Tel: +381 28 582 518
E-mail: jasharlushtaku@hotmail.com

Mr Qerim Selimi
Director
Department of Vushtrri/Vuitrn

Municipality Assembly of Vushtrri/Vuitrn


St. Adem Jashari P.N. - 42000 Vushtrri/Vuitrn
Mob: +377 44 176 219
Tel: +381 28 571 366
E-mail: qselimi@yahoo.com

Specified below per municipality

Specified below per municipality

Mr Smail Shala
Director
Department of Pej/Pe

Municipality Assembly of Peja, DKA


St. Mretresha Teut N.N. - 30000 Pej/Pe
Mob: +377 44 249 265
Tel: +381 39 431 658
E-mail: drejtoratiarsimit@hotmail.com

Ms Silvana Haxhikadrija
Director
Department of Gjakov/akovica

Pallati i Kulturs Gjakov N.N.


50000 Gjakov/akovica
Mob: +377 44 418 750
Tel: +381 390 322 680/326 258
E-mail: silvana.haxhikadrija@gmail.com
xhemileboshnjaku@yahoo.com

Mr Qazim Maloku
Director
Department of Dean/Dean

Municipality Assembly of Dean, DKA


51000 Dean/Dean
Mob: +377 44 134 143
Tel: +381 390 361 526
E-mail: qaza_maloku@hotmail.com

Ms Florije Bytyi
Director
Department of Istog/Istok

Municipality Assembly of Istog/Istok, DKA


St. 2 Korriku N.N. - 31000 Istog/Istok
Mob: +377 44 138 613
E-mail: florije.bytyqi@gmail.com

Municipal Education Departments


in Prishtin/Pritina region

Municipal Education Departments


in Prizren/Prizren region

Local

Local

Mr Qaush Krasniqi
Director
Department of Junik/Junik

Sh.F.M.U. "Edmond Hoxha" Junik/Junik


Tel: +377 44 253 219
E-mail: qkrasniqi1@hotmail.com

Mr Ramiz Rrusta
Director
Department of Klin/Klina

Municipality Assembly of Klina, DKA


St. Abedin Rexha N.N. - 32000 Klin/Klina
Mob: +377 44 201 299
Tel: +381 39 471 628
E-mail: r.rrusta@hotmail.com

Specified below per municipality

Specified below per municipality

Mr Halim Halimi
Director
Department of Prishtin/Pritina

Municipality Assembly of Prishtin, DKA


St. UK 2 - 10000 Prishtin/Pritina
Mob: +377 44 500 769/173 584
Tel: +381 38 233 575
E-mail: halim.halimi@ks-gov.net
remzije.salihu@ks-gov.net
sevdijeabazi@hotmail.com

Mr Arsim Mehmeti
Director
Department of Gllogoc/Glogovac

Municipality Assembly of Gllogoc/Glogovac,


DKA - St. Fehmi Lladrovci N.N.
13000 Gllogoc/Glogovac
Mob: +377 44 207 448
Tel: +381 38 584 100
E-mail: arsimmehmeti77@hotmail.com

Mr Islam Shabani
Director
Department of Fush Kosov/Kosovo Polje

Mob: +377 44 234 770


Tel: +381 536 087
E-mail: ishabani_58@yahoo.com

Ms Ilija Mladenovic
Director
Department of Graanic/Graanica

Opstina Graanic/Graanica
10500 Graanic/Graanica
Mob: +377 49 776 703
E-mail: masterile@gmail.com

Mr Nazmi Krasniqi
Director
Department of Lipjan/Lipljan

Municipality Assembly of Lipjan/Lipljan, DKA


St. Shqipria N.N. - 14000 Lipjan/Lipljan
Mob: +377 44 309 540
E-mail: nazmi_krasniqi@live.com

Mr Rexhep Zeka
Director
Department of Obilic/Obili

Municipality Assembly of Obilic/Obili, DKA


St. Durrsi N.N. - 15000 Obilic/Obili
Mob: +377 44 339 094/875 226
Tel: +381 38 560 340
E-mail: rexhepzeka@live.com

Mr Nexhmi Rudari
Director
Department of Podujev/Podujevo

Municipality Assembly of Podujev/Podujevo, DKA


St. Zahir Pajaziti N.N. 11000 Podujev/Podujevo
Mob: +377 44 888 765
Tel: +381 38 571 227
E-mail: nexhmi.rudari@rks-gov.net

Specified below per municipality

Specified below per municipality

Mr Nexhat oaj
Director
Department of Prizren/Prizren

Kompleksi i Shkolls Fillore "Adbyl Frashri"


Lagjja 28 Nntori - 20000 Prizren/Prizren
Tel: +381 29 244 481
Mob: +386 49 143 188/+377 44 143 188
E-mail: nexhatcocaj@gmail.com

Mr Hajri Ramadani
Director
Department of Dragash/Draga

Municipality Assembly of Dragash


22000 Dragash/Draga
Tel: +381 29 281 646
Mob: +377 44 410 124
E-mail: hajri.ramadani@hotmail.com

Mr Isuf Morina
Director
Department of Malishev/Malievo

Municipality Assembly of Malishev/Malievo


St.RilindjaKombetareN.N.-24000Malishev/Malievo
Mob: +377 44 365 798
Tel: +381 29 269 003
E-mail: remzibuqaj@hotmail.com

Mr Cafer Morina
Director
Department of Mamush/Mamua

Municipality Assembly of Mamush/Mamua


20450 Mamush/Mamua
Mob: +377 44 120 312/540 660
Tel: +381 29 273 049
E-mail: cafermorina@hotmail.com;
ndm.m@hotmail.com

Ms Besa Hoxha Beqiri


Department of Rahovec/Orahovac

Municipality Assembly of Rahovec/Orahovac


St. Xhelal Hajda Toni N.N. - 21010 Rahovec/Orahovac
Tel: +381 29 276 943
Mob: +377 44 204 076
E-mail: besa.hoxha.beqiri@rks-gov.net
besa86@hotmail.com

Ms Sahadete Kuqi
Director
Department of Suharek/Suva Reka

Municipality Assembly of Suharek/Suva


Reka -St. Brigada 123 N.N. - 23000 Suharek
Tel: +381 29 271 295
Mob: +377 44 356 167/187 055
E-mail: xhem_shala@hotmail.com;
sahadetekuqi@hotmail.com

Transnational Contacts
Contact lists of regional and international anti-trafficking stakeholders are a key part of any
Transnational Referral Mechanism (TRM). They are fundamental tools for providing timely and proper
support and assistance to trafficked persons at any stage of their identification, assistance, return, and
participation to the criminal and civil proceedings.
TRM contact list must be regularly updated to ensure smooth transnational communication and effective
cross-border cooperation.
This list of contacts covers the countries of South-East Europe and is updated as of August 2012.
ALBANIA
TRM SOPs

Responsible Body

Contact Details

Ministry of Interior
Anti-trafficking Unit
Tirana

Ms Irena Taga
Director
Tel & Fax: +355 4 2269 404
Mob: + 355 69 41 09 117
E-mail: at_nationalcoordinator@yahoo.com
anja_idem@yahoo.com

State Labour Inspectorate


Tirana

Mr Shklqim Tarelli
Specialist
Mob:+ 355 67 29 16 724
+ 355 69 22 82 999
E-mail: Shkelqim.Tarelli@sli.gov.al
shkelqim.tarelli@gmail.com

Different & Equal (D&E) NGO


Tirana

Ms Marjana Meshi/Muslia,
Executive Director
Tel:+ 355 4 2254 532
Mob:+ 355 69 20 88696
E-mail: mmeshi@yahoo.co.uk

State Police
Border and Migration Department
Directorate of Operational Services
Green Border Sector
Tirana

Mr Genc Merepeza
Chief
Tel:+ 355 4 227 9255
Fax:+ 355 4 2279 263
Mob:+ 355 69 41 02 153
E-mail: merepezag@mrp.gov.al

Serious Crimes Court


Tirana

Ms Erviola Stoja
Prosecutor
Mob:+ 355 69 41 13 270
E-mail: estoja@pp.gov.al

NIT Coordinator

Identification

Assistance and Social Inclusion

Return

Criminal and Civil Proceedings

BOSNIA and HERZEGOVINA


TRM SOPs
-

Responsible Body

Contact Details

Office of the National Anti- Trafficking


Identification
Coordinator
First Assistance and
Sarajevo
Protection
Further Assistance and Social
Inclusion
Assisted Voluntary Return or
Resettlement
Criminal and Civil
Proceedings

Office of State coordinator for combating trafficking and


illegal migration in BIH
Address: Greece and Bosnia and Herzegovina friendship
Building, 12th floor; Office nr 1224
Trg BIH 1, 71000 Sarajevo
Tel/fax: +387 33 492 454
+ 387 33 710 531
E-mail: ureddk@msb.gov.ba

Regional contact points: State social services for referral of trafficking cases
Name, city

Telephone

Mobile

Fax

Ministry of Labour, Social Affairs, and Equal


Opportunities
General of State Social Services
Mr Mihal NAO
Director
Tirana

+ 355 4 4503802

+ 355 672082050

+ 355 4 4503802

Tirana State Social Services


Mr Lulzim KONI

+ 355 4 2348 654

+ 355 68 21 35 36
+ 355 69 20 74 135

+ 355 4 2348 645

Berat State Social Services


Ms Luljeta TAVANI

+ 355 322 35 610/ 322 34141

+ 355 68 40 70 408

+ 355 32 234141

Gjirokastr State Social Services


Mr Mite MEJDI

+ 355 84 264557/ 084265331

+ 355 69 40 048 81

+ 355 84 265331

Vlor State Social Services


Mr Ylber BRAHIMAJ

+ 355 33 227891

+ 355 69 20 940 89

Fier State Social Services


Mr Aleksandr SHANAJ

+ 355 34 224567/ 34 23638

+ 355 68 26 052 32

+ 355 34 223638

+ 355 69 54 240 95

+ 355 54 52246

Elbasan State Social Services


Ms Brunilda DULJA
Durrs State Social Services
Ms Marjana HAMITI

+ 355 52 226096

+ 355 67 20 45 009

Kuks State Social Services


Mr Shukri MEHMETI

+ 355 24 223287/ 24 24562

+ 355 68 20 95610

+ 355 24 24562

Dibr State Social Services


Mr Shukri SHEHI

+ 355 212 83279/ 21 82157

+ 355 68 27 77856

+ 355 21 82157

Lezh State Social Services


Mr Gjergj LULAJ

+ 355 212 52547/ 21 53586

+ 355 67 20 37 297

+ 355 21 53586

Shkodr State Social Services


Ms Mirela SHIROKA

+ 355 222 48907/ 22 48907

+ 355 66 65 129 68

+ 355 22 48907

+ 355 82 54 325

+ 355 67 40 006 66

+ 355 82 42539

Kor State Social Services


Ms Marsel SULE

BULGARIA
TRM SOPs

Responsible Body
National Commission for Combating
Trafficking in Human Beings
Sofia

Identification

Sector Trafficking in Human Beings


Directorate Combating organised and
serious crime

Address: 1 Aleksander Malinov Blvd, Sofia 1715


Email: gdkp@mvr.bg

International Organization for Migration


(IOM); Sofia

Address: 145-B Knyaz Boris I St., Sofia 1000


Tel:+359 2 93 94 774
E-mail: iomsofia@iom.int

National Commission for Combating


Trafficking in Human Beings

Address: Blvd. "G.M.Dimitrov 52A, 1 floor, 1797 Sofia


Tel: +359 2 807 8050
+359 2 8078052
Fax:+359 2 807 8059
E-mail: office@antitraffic.government.bg

NGO Animus Association


Sofia

Address: Ekzarh Yossif St. 85, 1000 Sofia


Tel/fax: +359 2 983 5205
+359 2 983 5305
+359 2 983 5405
Hotline: +359 2 981 7686
E-mail: animus@animusassociation.org

International Organization for Migration


(IOM)

Address: 145-B Knyaz Boris I St., Sofia 1000


Tel:+359 2 93 94 774
E-mail: iomsofia@iom.int

Further Assistance and


Social Inclusion

Sofia

Assisted Voluntary
Return or
Resettlement

National Commission for


Combating Trafficking in Human
Beings; Sofia

Address: Blvd. "G.M.Dimitrov 52A, 1 floor, 1797 Sofia


Tel: +359 2 807 8050
+359 2 807 8052
Fax:+359 2 807 8059
E-mail: office@antitraffic.government.bg

Sector Trafficking in Human Beings


Directorate Combating organised
and serious crime

Address: 133 Tsarigradsko shose Blvd, Sofia 1784


Tel:+359 2 982 8038
Fax:+359 2 988 5902
E-mail: 170@mvr.bg

Chief Directorate Criminal police;


Ministry of Interior Sofia

Address: 1 Aleksander Malinov Blvd, Sofia 1715


Email: gdkp@mvr.bg

International Organization for


Migration (IOM)

Address: 145-B Knyaz Boris I str, Sofia 1000


Tel:+359 2 93 94 774
E-mail: iomsofia@iom.int

Sofia
Criminal and Civil
Proceedings

Address: Blvd. "G.M.Dimitrov 52A, 1 floor, 1797 Sofia


Tel: +359 2 807 8050
+359 2 807 8052
Fax:+359 2 807 8059
E-mail: office@antitraffic.government.bg
Address: 133 Tsarigradsko shose Blvd, Sofia 1784
Tel:+359 2 982 8038
Fax:+359 2 988 5902
E-mail: 170@mvr.bg

Ministry of Interior
Chief Directorate Criminal police
Sofia

Sofia

First Assistance and


Protection

Contact Details

National Commission for


Combating Trafficking in Human
Beings
Sofia
Supreme Cassation Prosecutors
Office; Sofia

Address: Blvd. "G.M.Dimitrov 52A, 1 floor,1797 Sofia


Tel: +359 2 807 8050
+359 2 807 8052
Fax:+359 2 807 8059
E-mail: office@antitraffic.government.bg
Address: 2,Vitosha Blvd, 040 Sofia
Tel: +359 2 9219 235
Fax: +359 2 9219 452

MACEDONIA
TRM SOPs

Identification

First Assistance and


Protection

Further Assistance and


Social Inclusion

Responsible Body

Contact Details

Sector for Trafficking in Human Beings


and Illegal Migration
Ministry of Internal Affairs
Skopje

Mr Sande Kitanov
Head of the Sector
Address: Dimce Mircev bb, 1000 Skopje
Tel: +389 2 3116280
Fax: +389 2 3142201
Mob: +38970323497
E-mail: sande_kitanov@moi.gov.mk
Ms Elena Grozdanova
State Councillor
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3106 558
Mob:+389 70 311 726
E-mail: egrozdanova@mtsp.gov.mk
Ms Svetlana Cvetkovska
NRM Coordinator
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3129308
Mob: +38970498113
E-mail: scvetkovska@mtsp.gov.mk;
nmuofficemk@yahoo.com

Office of the National Referral


Mechanism
Ministry of Labour and Social Policy
Skopje

NGO Open Gate


Skopje

Ms Maja Varoslija
Tel/fax:+389(0)2700107
E-mail: mvaroslija@lastrada.org.mk;
lastrada@lastrada.org.mk

NGO For Happy Childhood


Skopje

Ms Verica Stamenkova Trajkova


Tel: +389 2 2615628 +389 22622491
Fax: +389 2 3118143
Mob: +38970227289
E-mail: za.srekno.detstvo@gmail.com
vericatrajkova@gmail.com

Sector for Trafficking in Human Beings


and Illegal Migration
Ministry of Internal Affairs
Skopje

Mr Sande Kitanov
Head of the Sector
Address: Dimce Mircev bb, 1000 Skopje
Tel: +389 2 3116280
Fax: +389 2 3142201
Mob: +38970323497
E-mail: sande_kitanov@moi.gov.mk

Office of the National Referral


Mechanism
Ministry of Labour and Social Policy
Skopje

Ms Elena Grozdanova
State Councillor
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3106 558
Mob:+389 70 311 726
E-mail: egrozdanova@mtsp.gov.mk
Ms Svetlana Cvetkovska
NRM Coordinator
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3129308
Mob: +38970498113
E-mail: scvetkovska@mtsp.gov.mk;
nmuofficemk@yahoo.com

Assisted Voluntary Return


or Resettlement

Sector for Trafficking in Human Beings


and Illegal Migration
Ministry of Internal Affairs
Skopje

Mr Sande Kitanov
Head of the Sector
Address: Dimce Mircev bb, 1000 Skopje
Tel: +389 2 3116280
Fax: +389 2 3142201
Mob: +38970323497
E-mail: sande_kitanov@moi.gov.mk

Ministry of Internal Affairs Sector for Border


Affairs
Skopje

Mr. Jovance Asprovski


Address: Dimce Mircev bb, 1000 Skopje
Tel: +389 2 3238034
Fax: +389 2 3143335
Mob: +38970364370
E-mail: jovance_asprovski@moi.gov.mk

Reintegration

Transit Centre
Skopje

Mr. Pero Sareski


Tel/fax: +389 2 3142613
Mob: +38970276022

Office of the National Referral Mechanism;


Ministry of Labour and Social Policy; Skopje

Ms. Elena Grozdanova


State Councillor
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3106 558
Mob:+389 70 311 726
E-mail: egrozdanova@mtsp.gov.mk
Ms. Svetlana Cvetkovska
NRM Coordinator
Address: Dame Gruev 14, 1000 Skopje
Tel: +389 2 3129308
Mob: +38970498113
E-mail: scvetkovska@mtsp.gov.mk;
nmuofficemk@yahoo.com

NGO Open Gate; Skopje

NGO For Happy Childhood; Skopje

Ms Maja Varoslija
Tel/fax:+389(0)2700107
E-mail: mvaroslija@lastrada.org.mk;
lastrada@lastrada.org.mk
Ms Verica Stamenkova Trajkova
Tel: +389 2 2615628 +389 22622491
Fax: +389 2 3118143
Mob: +38970227289
E-mail: za.srekno.detstvo@gmail.com;
vericatrajkova@gmail.com

Department for prosecution of


perpetrators for criminal acts concerning
Organized Crime and Corruption
Public Prosecution
Skopje

Ms Vilma Ruskovska
Mob:+38970367395
E-mail ruskovska@jorm.gov.mk

Ministry of Internal Affairs Department for


Protection of Witnesses
Skopje

Mr Ljupco Fidanovski
Tel: +389 2 3225765
Fax: +389 2 3142277
Mob: +38970330347
E-mail: ljupco_fidanovski@moi.gov.mk

Sector for Trafficking in Human Beings


and Illegal Migration
Ministry of Internal Affairs
Skopje

Mr Sande Kitanov
Head of the Sector
Address: Dimce Mircev bb, 1000 Skopje
Tel: +389 2 3116280
Fax: +389 2 3142201
Mob: +38970323497
E-mail: sande_kitanov@moi.gov.mk

TRM SOPs

Responsible Body

Contact Details

Identification

Organized Crime Unit; Ministry of Interior;


Zagreb

Ms Katrin Glui
Tel: + 385 99 73 202 42
E-mail: kgluic@mup.hr

First Assistance and


Protection

Croatian Red Cross


Mobile teams
Zagreb

Ms Selma Golubovi
Tel: + 385 99 3114 862
E-mail: selma.golubovic@hck.hr

Further Assistance and


Social Inclusion

National Coordinators Office


Office For Human Rights Operational
Team
Zagreb

Ms Maja Buka;
Secretary of National Committee for
Combating THB
Tel: + 385 1 48 77 660
Fax: +385 1 48 13 430
E-mail: mbuksa@ljudskaprava- vladarh.hr

Criminal and Civil


Proceedings

CROATIA

Assisted Voluntary Return


or Resettlement

Illegal Migration Unit; Ministry of Interior


Zagreb

Criminal and Civil


Proceedings

Croatian State Attorney Office


Zagreb

Ms Lidija Pentavec
Tel: + 385 1 3788 559
Fax:+385 1 37 88 158
E-mail: lpentavec@mup.hr
Ms Marinka Orli
Deputy of Head State Attorney
Tel: + 385 1 4591 951;
E-mail: marinka.orlic@dorh.hr

MOLDOVA
TRM SOPs
Identification

First Assistance and


Protection

Further Assistance and


Social Inclusion

Assisted Voluntary Return


or Resettlement

Responsible Body

Contact Details

Ministry of Social Protection Family and


Child
National Coordination Unit of NRS*
Chisinau

Ms Angela Caitaz
Address: 1, Alecsandri str. Chisinau, MD
2009
Tel: +373 22 26 93 52
Tel/Fax: +373 22 72 72 74
E-mail: coordonator.snr@mpsfc.gov.md

International Center La Strada


Drop in Center
Chisinau

Ms Victoria Docitcu
Address: p.a.box 259 Chisinau, MD 2012
Tel: +373 22 23 33 09 (Hotline)
Tel: +373 22 23 49 06
Fax: +373 22 23 49 07
E-mail: office@lastrada.md

Ministry of Social Protection, Family and


Child
National Coordination Unit of NRS*
Chisinau

Ms Angela Caitaz
Address: 1, Alecsandri str.Chisinau, MD 2009
Tel: +373 22 26 93 52
Tel/Fax: +373 22 72 72 74
E-mail: coordonator.snr@mpsfc.gov.md
coordonator_snr@yahoo.com

IOM Mission to Moldova Chisinau

Mr Alexandru Sofroni
Address: 36/1, Ciuflea str. Chisinau, MD 2001
Tel: +373 22 23 29 40/23 29 41, ext.119
Mob: +373 60 24 72 22
Fax: + 373 22 23 28 62
E-mail: asofroni@iom.int

Ministry of Social Protection, Family and


Child
National Coordination Unit of NRS*
Chisinau

Ms Angela Caitaz
Address: 1, Alecsandri str.Chisinau, MD 2009
Tel: +373 22 26 93 52
Tel/Fax: +373 22 72 72 74
E-mail: coordonator.snr@mpsfc.gov.md
coordonator_snr@yahoo.com

IOM Mission to Moldova


Chisinau

Mr Alexandru Sofroni
Address: 36/1, Ciuflea str. Chisinau, MD 2001
Tel: +373 22 23 29 40/23 29 41, ext.119
Mob: +373 60 24 72 22
Fax: + 373 22 23 28 62
E-mail: asofroni@iom.int

National Coordination Unit of NRS*;


Ministry of Social Protection, Family and
Child; Chisinau

Ms Angela Caitaz
Address: 1, Alecsandri str.Chisinau, MD 2009
Tel: +373 22 26 93 52
Tel/Fax: +373 22 72 72 74
E-mail: coordonator.snr@mpsfc.gov.md
coordonator_snr@yahoo.com

Criminal and Civil


Proceedings

IOM Mission to Moldova; Chisinau

Mr Alexandru Sofroni
Address: 36/1, Ciuflea str. Chisinau, MD 2001
Tel: +373 22 23 29 40/23 29 41, ext.119
Mob: +373 60 24 72 22
Fax: + 373 22 23 28 62
E-mail: asofroni@iom.int

Ministry of Social Protection, Family and


Child
National Coordination Unit of NRS*
Chisinau

Ms Angela Caitaz
Address: 1, Alecsandri str.Chisinau, MD 2009
Tel: +373 22 26 93 52
Tel/Fax: +373 22 72 72 74
E-mail: coordonator.snr@mpsfc.gov.md
coordonator_snr@yahoo.com

Ministry of Interior
Centre to Combat Trafficking in Persons
Chisinau

Mr Alexandru Besleaga
Address: 1, Alecsandri str. Chisinau, MD 2009
Tel: +373 22 25 49 04
Mob: +373 68 37 77 17
Fax: + 373 22 23 83 68
E-mail: alexcctp@mail.ru

IOM Mission to Moldova


Chisinau

Mr Alexandru Sofroni
Address: 36/1, Ciuflea str Chisinau, MD 2001
Tel: +373 22 23 29 40/23 29 41, ext.119
Mob: +373 60 24 72 22
Fax: + 373 22 23 28 62
E-mail: asofroni@iom.int

* (National Referral System for Assistance and Protection of Victims and Potential Victims of Trafficking in Human Beings)

MONTENEGRO
TRM SOPs

Responsible Body

Contact Details

Police Directorate Department for


Suppressing Organized Crime
Podgorica

Mr Marko Brajovic
Address: Bulevar Svetog Petra Cetinjskog 6, 20 000 Podgorica
Tel/fax: + 382 20 247 104
Mob: + 382 67 189 907
E-mail: org.opsti@t-com.me

NGO Montenegrin Women`s Lobby


(Recovery and reflection)
Podgorica

Ms Aida Petrovic
Coordinator
Address: Dalmatinska 5, 20 00
Podgorica
Mob: + 382 69 454 606
E-mail: mnzenskilobi@cg.yu
Ms Aida Petrovic
Coordinator
Address: Dalmatinska 5, 20 000 Podgorica
Mob: + 382 69 454 606
E-mail: mnzenskilobi@cg.yu

Identification

NGO Montenegrin Womens Lobby


Podgorica

Police Directorate; Unit for Suppressing


Illegal Migrations; Podgorica

Mr Goran Boskovic
Senior Commissar of Police Department for Suppressing Illegal
Migrations
Address: Bul. Svetog Petra Cetinjskog bb, 20000 Podgorica
Tel/fax: + 382 202 895
E-mail: sektorzapp@cg.yu

Ministry of Health
Podgorica

Mr Radule Dragovic
Assistant to the Minister of Health
Address: Rimski Trg b, 20 000 Podgorica
Tel: + 382 20 234 053
Fax: + 382 20 242 762
Mob: +382 67 548 848, +382 67 275 560
E-mail: radule.dragovic@gov.me

First Assistance and


Protection

Further Assistance and


Social Inclusion

Assisted Voluntary Return


or Resettlement

Criminal and Civil


Proceedings

NGO Montenegrin Womens Lobby


Podgorica

Ms Aida Petrovic
Coordinator
Address: Dalmatinska 5, 20 000 Podgorica
Mob: + 382 69 454 606
E-mail: mnzenskilobi@cg.yu

Ministry of Health
Podgorica

Mr Radule Dragovic
Assistant to the Minister of Health
Address: Rimski Trg b, 20 000 Podgorica
Tel: + 382 20 234 053
Fax: + 382 20 242 762
Mob: +382 67 548 848, +382 67 275 560
E-mail: radule.dragovic@gov.me

IOM Mission to Montenegro


Podgorica

Ms Dusica Zivkovic,
Address: Cetinjski put bb, lamelaIa, III/45 Podgorica
Tel: + 382 69 317 567
E-mail:dusicazivkovic@yahoo.com

Police Directorate
Unit for Suppressing Illegal Migrations
Podgorica

Mr Goran Boskovic
Senior Commissar of Police Department for Suppressing Illegal
Migrations
Address: Bul. Svetog Petra Cetinjskog bb, 20000 Podgorica
Tel/fax: + 382 202 895
E-mail: sektorzapp@cg.yu

Prosecutors Office

Ms Mira Samardzic
Deputy Special Prosecutor for Fight against Organized
Crime, Corruption and Terrorism
Address: Ul. Slobode 20, 20 000 Podgorica
Tel: +382 20 230 624
E-mail: mira.samardzic@tuzilastvo.me

Police Directorate Department for


Suppressing Organized Crime; Podgorica

Mr Marko Brajovic
Address: Bulevar Svetog Petra Cetinjskog 6, 20 000 Podgorica
Tel/Fax: +382 20 247 104
Mob: +382 67 189 907
E-mail:org.opsti@t-com.me

NGO Montenegrin Women`s Lobby,


Recovery and reflection

Ms Aida Petrovic
Coordinator
Address: Dalmatinska 5, 20 000 Podgorica
Mob: +382 69 454 606
E-mail: mnzenskilobi@cg.yu

Responsible Body

Contact Details

Ministry of Administration and Interior


(MAI)
Bucharest

National Agency against Trafficking in Persons (NAATIP)


Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop)
Fax: + 40 21 319 01 83
Mobile: +40 723 19 59 59
E-mail: anitp@mai.gov.ro anitp.ci@mira.gov.ro

ROMANIA
TRM Measures
Identification

Directorate for Countering Organized Crime


(DCOC) Anti-Trafficking Unit
Tel: + 40 21 310 05 28
Fax: + 40 21 310 05 22
E-mail: combating_thb@politiaromana.ro
First Assistance and
Protection

National Agency against Trafficking in


Persons (NAATIP) Bucharest

Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop)


Fax: + 40 21 319 01 83
Mobile: +40 723 19 59 59
E-mail: anitp@mai.gov.ro anitp.ci@mai.gov.ro

ADPARE NGO
Bucharest

E-mail: adpare@adpare.eu

NAATIP
Bucharest

Tel: + 40 21 311 89 82 or + 40 21 31 33 100 (non-stop)


Fax: + 40 21 319 01 83
Mobile: +40 723 19 59 59
E-mail: anitp@mai.gov.ro anitp.ci@mai.gov.ro

ADPARE NGO
Bucharest

E-mail: adpare@adpare.eu

Ministry of Foreign Affairs and diplomatic


missions Bucharest

Tel: + 40 21 318 49 49
Fax: + 40 21 319 68 69

National Agency against Trafficking in


Persons (NAATIP) Bucharest

Tel: + 40 21 311 89 82 + 40 21 31 33 100 (non-stop)


Fax: + 40 21 319 01 83
Mobile: +40 723 19 59 59
E-mail: anitp@mai.gov.ro anitp.ci@mai.gov.ro

Further Assistance and


Social Inclusion

Assisted Voluntary Return


or Resettlement

Criminal and Civil


Proceedings

Directorate for Investigating Organised Crime Tel: +40 21 319 38 28


and Terrorism (DIICOT) within the Public
Fax: +40 21 319 38 58
Ministry (PM)
Bucharest
Ministry of Justice
Bucharest

Tel: + 40 21 314 40 19
Fax: + 40 21 315 53 89

SERBIA
TRM SOPs

Responsible Body

Contact Details

Agency for Coordination of Protection of


Victims of Trafficking
Belgrade

Tel:+381 11 3096745
E-mail: sluzbab@sbb.rs;
sluzbazak@sbb.rs

Border Police Directorate


Ministry of Interior

Tel: +381 11 311 76 79 ozs@mup.gov.rs

Agency for Coordination of Protection of


Victims of Trafficking
Belgrade

Tel:+381 11 3096745
E-mail: sluzbab@sbb.rs sluzbazak@sbb.rs

Agency for Coordination of Protection of


Victims of Trafficking
Belgrade

Tel:+381 11 3096745
E-mail: sluzbab@sbb.rs sluzbazak@sbb.rs

NGO ATINA
Belgrade

Tel:+381 11 3220030;
E-mail: office@atina.org.rs

NGO ASTRA
Belgrade

Tel: +381 11 26 35 114


SOS hotline/fax: +381 11 33 47 817
E-mail:astrasos@sezampro.rs

NGO Counselling Centre Against Family


Violence
Belgrade

Tel: +381 11 27 69 466


E-mail: savet@eunet.rs

Identification

First Assistance and


Protection

Longer-Term Assistance
and Social Inclusion

Agency for Coordination of Protection of


Victims of Trafficking
Assisted Voluntary Return or
Belgrade
Resettlement

Tel:+381 11 3096745
E-mail: sluzbab@sbb.rs sluzbazak@sbb.rs

Criminal and Civil


Proceedings

Address: Nemanjina 22-26, Belgrade


Tel:+381 11 3616 381
Tel:+381 11 3616 572

Ministry of Justice

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