Job Profile - IT administrator

Job title: IT administrator

Job code: SM9
Level: Top Management
Department: NA
Reporting to: CEO Sales After sales

Job Summary

As an IT Officer, you will act as a liaison between technical and non-technical people within the organization. Candidates
for this position must have strong customer service and communication skills, both written and oral. Excellent
organizational skills are a must for this fast paced, high visibility location.
Moreover, you are responsible for monitoring and maintaining the computer systems and networks of an MB Dealership.
You are also responsible to install and configure computer systems, diagnose hardware/software faults and solve
technical and applications problems, either over the phone or in person

Qualifications
Diploma or Bachelor in Computer Science with CCNA( Cisco Certified Network Administrator) or MCSE (Microsoft
Certified System Engineer)
You are reliable and trustworthy person with technical background and language proficiency.
Training
Associates degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.

Experience
Minimum two to four years of prior experience with providing workstation support
Experience in dealing with customers and suppliers.
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Competencies
Social & interpersonal competence

You are reliable, authentic and extremely loyal to the brand.

You act in accordance with the needs of the markets and internal customers.
You are open to changes and show personal initiative in dealing with conflicts and finding the right solution.
You have the will to persevere, are able to make decisions, know the consequences of your decisions and take
responsibility for them.
You have excellent communication skills as you need to deal with different departments and staff members in the
dealership network.
You have excellent problem solving skills and commit quality and confidentiality of the work.
You always do the task with the sense of urgency.

Process and method competence

You complete your tasks independently and responsibly by correctly prioritizing them according to need and
importance of the task.
You are familiar with the necessary processes and contact-persons for all relevant customer support departments
and external service providers
You can use all the workshop management and information systems (e.g. WIS, ASRA, EPC, TIPS and eDealer) in a
targeted manner.
Ensure compliance with all legal requirements and manufacturer-related specification.

Specialist competence

You have a good knowledge of all IT operating systems, IT hardware and IT software.

You have a sound knowledge of current After-Sales IT tools and are able to use these (e.g. EWA, DMS, EVA, etc.).

You possess excellent computer skills and thorough knowledge of all office appliances. (E-mail programs, e.g. MS
Office, the Internet, e-business, intranet, etc.).

You possess good time management skills in order to handle the work efficiently.

You possess good analytical skills and provide attention to details while solving the problem.

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Tasks

Troubleshooting and resolving hardware, connection, printer and software issues reported to the Service Desk

Updating network applications as required

Well conversant with the data backup mechanism.

Troubleshooting and resolving all problems encountered with hardware and software. Escalating requests to the
appropriate party, as needed. Replace or repair defective parts and equipment.

Installation and configuration of operating systems to agreed standards.

To installation and configuration of software to agreed standards.

Assistance in the compilation and maintenance of an accurate inventory of hardware and software.

Assistance in the compilation of the Support Centre's technical documentation, guidelines and Procedures and
ensure they are disseminated to users.

Performing routine server monitoring and performance benchmarking.

Monitoring and removing viruses, spywares, and other non-authorized soft wares.

Completing special projects as and when required and requested.

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Interaction Partners
You treat you internal customers and external suppliers with esteem and respect. Finding the optimal individual solution
for the customer is the goal of all contact. Attention must also be paid to the fact that each of the customers colleagues
for further processing.

Customer department
These colleagues assist you with customer contact in the service field:

Certified Service Advisor

Service Hostess
Cashier

Workshop department
As a competent interface, you consult with the following colleagues for solutions to all service work on the customers
vehicle:

Service manager
Job controller
Workshop technicians

Logistic department
Your colleagues for processes related to parts and accessories:

Parts Process Specialist

Parts employee

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