INTERNSHIP OF SUMMER TRAINING

ON
STUDY OF OPD SERVICES IN A HOSPITAL
SUBMITTED BY:SALONY SAHA
REGISTRATION NO.:-1476020
(FROM-1ST JULY TO 31TH AUGUST)

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NSHM College of Management and Technology

Internal Guide
External Guide
Krishnendu Chakroborty
Ms. Smita Roy Angrish

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ACKNOWLEDGEMENT
I am using this opportunity to express my gratitude to everyone who
supported me throughout the course of this internship project. I am thankful
for their aspiring guidance ,invaluably constructive criticism and friendly
advice during project work. I am sincerely grateful to them for sharing their
truthful and illuminating views on a number of issues related to the project.
I express my warm thanks my external guide to Ms. Smita Roy Angrish for
her support and guidance at Fortis Hospital, Noida.
I would also like to thank my dean academic Dr. Niloy Sarkar and my
project internal guide Prof. Krishnendu Chakroborty at NSHM College
Management and Technology.
I also thankful to my all faculty member Prof. PRAN KRISHNA DAS ,Dr.
SUDESHNA BANDAPADHAY UPPADHAY, Prof. SOURAV MUKHERJEE Prof.
DEBIKA LAYEK, Prof. ATREEYEE BANDHOPADHAY all who provided me
with the facilities being required and conductive conditions for my Internship
project.
Thankful to my parents( SALIL SAHA & SHARMISTHA SAHA ) and my
younger sister (SOHINI SAHA)without their support I never rich in this
position.

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Tables of contents:Contents
Profile of the hospital
Introduction
Objective of the study
Methodology
Data collection & Analysis
Review of literature
Results & Objective
Recommendation
Conclusion
Bibliography
Appendix
Questionnaire

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PROFILE OF THE HOSPITAL

Fortis Healthcare Limited is a leading integrated healthcare delivery service
provider in India. The healthcare verticals of the company primarily comprise
hospitals, diagnostics and day care specialty facilities.
The company operates its healthcare delivery services in India, Dubai,
Mauritius and Sri Lanka with 54 healthcare facilities (including projects under
development), approximately 10,000 potential beds and 260 diagnostic
centres.
In a global study of the 30 most technologically advanced hospitals in the
world, its flagship, the Fortis Memorial Research Institute (FMRI), was ranked
No.2, by topmastersinhealthcare.com, and placed ahead of many other
outstanding medical institutions in the world. Fortis Hospital, Noida, is a
renowned Multi-Super Specialty Hospital, offering a wide spectrum of advanced
medical treatments to its patients. Since its inception in 2004, Fortis Hospital,
Noida, has maintained a path-breaking record in providing the best health care
solutions. In pursuit of the hospitals vision of nurturing clinical excellence, the team
at Fortis Hospital constantly strives to deliver efficient, ethical, and patient-centric
services. To fulfill the super-ordinate goal of rendering sheer excellence in all its
services, the hospital acquires its medical equipments from the best vendors. The
team of health care professionals has been carefully hand-picked from various parts
of the country. The prudent surgeons assisted by the highly trained nursing staff are
capable of solving multiple patient crises. The swanky infrastructure is appealing to
the eyes; however, the mainstay of this institution is the approach towards
providing the best possible medical solutions conjoined with compassionate patient
care. The hospital possesses well-equipped 191 Beds, adequate OTs, and ICU Beds.
It addresses a wide spectrum of Specialties, such as, Diabetology, ENT, Internal
Medicine, General surgery, Neonatology, Vascular Surgery, Speech Therapy,
Ophthalmology, and more. The hospital also evolves strategies to offer the best
possible Curative and Therapeutic Services in Cardiac Science, Neuro Science,
Gastro Science, Renal Joint, and several others. This Tertiary Health Care Facility
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lives up to the hospitals commitment of saving and enriching lives. Other value
added services offered by the institution are Cafeteria, Parking, Pharmacy, Info
Desk, Blood Bank, Library, and Gift Shop. The hospital also renders Diagnostic
Services, Emergency & Trauma Services, and Ambulance Services. Led by a team of
veterans and backed by credible promoters, Fortis Hospital, Noida, has earned
recognition in the medical fraternity. Its contribution has been remarkable and
exemplary. Like other Fortis Group Hospitals, this institution is also on its way to
create history in Medicine

Fortis Healthcare (India) is engaged in providing the latest in internationally

recognised medical care to patients with a variety of ailments and medical
conditions.
Our Network consists of Super Speciality Hospital Hubs that concentrate on
one or more specialities. These hospitals are interconnected to a larger
network of multi-speciality hospitals that ensures patient access to expert
care for any speciality.
This unique network architecture provides expert care to our patients and a
level of confidence in receiving the latest medicine has to offer.
VISION
To create a world-class integrated healthcare delivery system in India, entailing the
finest medical skills combined with compassionate patient care

Mission
Fortis Healthcare has assembled the finest talents in medicine, be they
doctors, nurses or technicians, and even management professionals across a
wide spectrum. Enabling them to deliver the highest quality of healthcare are
state-of-the art facilities and support infrastructure at each of our hospitals.
Fortis Healthcare India hospitals are benchmarked to International standards
-achieving quality through the relentless adherence to the protocols
observed in some of the world's leading hospitals.
The Fortis Healthcare circle of caring is fast expanding, spreading the name
of Fortis Healthcare, India reaching out to distant communities, welcoming
patients from beyond India's shores.
Goals:
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Market Dominance and Quality Excellence

Fortis has two goalsto be world class in quality and to dominate the
market. The pharmaceutical and pathology lab businesses of its promoters
were the largest in India. To assure quality, Fortis medical staffing and
nursing staffing ratios were based on Harvard recommendations. Fortis
maintained 1:1 nurse-patient ration in the ICUs and ICCUs. Every unit
identified a quality champion, ideally a senior clinician, who was supported
by a full-time quality team leader and two executive assistants. All
employees were trained on quality protocols and compliance.

Code of conduct
This talk about the guiding principles which are expected to underpin all
operations of Fortis group companies and actions of its people. Adherence to
this code of conduct is expected to be modeled and reinforced at all time by
directors, management, employees and other full time associates of the
Fortis Healthcare group. The Fortis Healthcare group of Companies is
committed to uphold its value in all endeavors and shall partner with
business associated who believe in and promote similar values.
Virtuous Values
Patient

Commit

to

best

outcomes

and

experience

for

Centricity

Treat patients and their caregivers with compassion, care and

our

patients.

understanding.

Our patients needs will come first

Integrity

Be

Model

principled,

open

and

live

and
our

Demonstrate moral courage to speak up and do the right

Teamwork

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Proactively

support

each

other

and

operate

honest.
Values.

things.
as

one

team.

 Respect and value people at all levels with different opinions,

and

experiences
backgrounds.

Put organization needs before department / self interest.

Ownership

Be

responsible

Take

initiative

and
and

take
go

pride

beyond

in
the

our
call

actions.
of

duty.

Deliver commitment and agreement made.

Innovation

Continuously
Adopt

improve

and

innovate

Challenge ourselves to do things differently.

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to

exceed

can-do

expectations.
attitude.

MILESTONE

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Specialities
Anaesthesia

Blood Bank

Cardiac Surgery

Cardiology

Gastroenterology

Dental

Dermatology

Diabetes and Endocrinology

Emergency Medicine

ENT

General Medicine

General Surgery

GI Surgery

Urology & Endrology

Radiology

Internal medicine

Intervention radiology

Laboratory Services

Neonatology

Nephrology

Neurology

Neurosurgery

Psycology

Obstetrics & Gynaecology

Oncology

Ophthalmology

Orthopaedics

Paediatrics

Physiotherapy

Rheumatology

International Patient Services:

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Fortis healthcare Limited is affiliated with some of the worlds best in the fields of
infrastructure, technology , and medical treatments to deliver world class healthcare
services in the region.
We continuously strive to provide the hassle-free healthcare services to our patient from all
over the world. In order to make your treatments seamless, over the years Fortis
Healthcare Limited has developed alliance with the top-notch global service providers in
the fields of healthcare , insurance , medical tourism , travel and other sectors.
Our alliance with our international partners ensures seamless healthcare coverage for
members while living , studying or travelling throughout India and in the Asia-pacific
region. Our alliance with the service provides will facilitate the timely access to world-class
healthcare services , medical expertise , and other healthcare related services.

Insurance Services
Fortis has tie ups with various insurance companies for easy payments. We will be happy to
discuss payment options with your insurance provider in case your policy covers services
rendered away from your home residence.

Financial Services
Advance payments are welcome but not mandatory. The full estimated payment must be paid
on admission. Incidental charges will be due upon the patients discharge.

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INTRODUCTION
OPD
CATEGORY

OUT PATIENT DEPARTMENT

: MEDICAL HOSPITAL

What does OPD means?

An outpatient department is a hospital department which is primarily designed to enable
consultants and member of their teams to see outpatients at consultants clinics.
It consist of one or more consulting rooms and associated support accommodation, e.g. nurse
station , treatment rooms , waiting areas.

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