Document for Technical and Sales Training

KX-NS500
Basic Specification
October 15, 2014
Panasonic System Networks
PBX SE team
This document explains basic specification of KX-NS500 version 1 and 4.1.
It is recommended to know basic specification of KX-TDA100D and
KX-TDA600 before reading this document. However it is not required
to know KX-TDE, KX-NCP and KX-NS1000 before reading this document.
Specifications are subject to change without notice.

1. Introduction (PBX Line-up)

KX-NS500 is successor of KX-TDA/TDE100-200 and KX-NCP
with built-in solution based on KX-NS1000.
Max. Ext

NS IP/Digital
Hybrid PBX

TDA as
Digital PBX

KX-NS
500
KX-NS500
Max.130 Ext

TDA600
Max. 960 Ext

TDE/NCP as
IP/Digital Hybrid PBX

TDE600
Max. 960 Ext

NS Pure IP
PBX

NS1000 x 3
+ TDA620 x 5

Max. 1000 Ext

128

TDE200
Max. 168 Ext
TDA100D
Max. 128 Ext

TDA200
Max. 128 Ext

64
TDA100
Max. 64 by Power-S

TDE100
Max. 64 by Power-S

24
KX-TE

TDA30
Max. 28 Ext

NCP as TDE30
Max. 40 Ext

Max. 24 Ext

Analog

Digital

Max. Ext = Digital PT + Analog SLT (except D-XDP and except IP Phone)

IP (more features)
2

2. Introduction (Feature)
KX-NS500 provides same features and same operations as KX-TDA100D.
And more features are supported based on KX-TDE/NCP version 8 and
KX-NS1000 version 3.
Built-in Solution
VM / Recording / UM
Call Center / UC /
Mobility / Security

KX-NS1000
Version 2.1
Program
by PT
N/A

KX-NS500
KX-NS
500

KX-NS1000
Version 3

Web
Program

Program
by PT
Yes

Program
by PT

Web
Program

More IP
KX-TDE/NCP
Version 4

KX-TDE/NCP
Version 8

KX-TDA100D

Program
by PT

Unified
PCMC
(Application)

Web programming is supported instead of Unified PCMC.

Programming by PT is also supported. The specification is same as KX-TDA.
3

3. One Page Sales Point

Enough capacity by IP !
SIP for extension and
trunk !

Digital Phone / SLT

IP Phone

Max.130

Max.128

Cost
Saving

No need to buy other PBX again

to increase capacity in future

KX-T74xx
KX-T75xx
KX-T77xx

Telephone
Company

KX-NS
500

Additionally

Analog PT and old Digital

PT connection when PBX
replacement !

DISA for Automated AA

Business
Attendant w/o operator !
Improve
2-ch DISA Built-in !

VoIP

2-hour recording
for DISA and
Simple VM

Caller

No need operator to transfer a call

PT

Cost
Saving

VM
VM, Recording and
Business
Call center feature by
Improve
400-hour recording
SD !
Telephone
Company

KX-TVM
by SD

Caller
Operator

No discard your PT
PT = PBX Proprietary Telephone

Supervisor

Supervisor can record a call.

4

4. Table of Contents
Chapter

Contents

Configuration
13 : One-look network by version 4.1
14 : BRI card by version 4.1
15 : PRI+LCOT6 for KX-NS520 by version 4.1

Optional Card
21 : SLT Caller ID for DHLC4 by version 4.1

Activation Key

Built-in Solution

Installation

Difference from KX-NS1000

Chapter 1
Configuration

11. Main Cabinet

Cost
Saving

You can save cost because required hardware is factory pre-installed.

- 2-ch DISA or Simple VM / Recording time : 120 min
(Simple VM specification is same as ESVM2 card on OPB3 card of KX-TDA100D.)

- Digital PT 2-port (+ 2 D-XDP)

- SLT 16-port with caller ID and message waiting
- Analog CO 6-port with caller ID
Analog CO can be changed to paging port or external BGM port.
- 2-ch internal BGM (WAV file can be saved.)
RS232 is not supported.
- LAN port (10/100 Base TX) / USB port
SMDR is available using LAN.
- Power supply / External battery port

LAN
1-RJ45

Analog CO
3-RJ45 for 6-ch

DPT
SLT
1-RJ45 for 2-DPT 5-RJ45
SLT 1-2 / SLT 3-4
Power failure transfer for 2 ch (CO-1/2 to SLT1/2)
SLT 5-8 / SLT 9-12
SLT 13-16
7

Cost
Saving

12. Expandability

KX-NS500 has expandability with optional cards and expansion cabinets.

You do not need to discard KX-NS500 to increase capacity in future.
KX-NS500
without option

KX-NS500
6-CO

6-CO + 2-DPT + 16-SLT

Connection is like KXTDA600 and KX-TDA620.

16-DPT or SLT

6-CO + 2-DPT + 16-SLT

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
500

KX-NS
500

KX-NS
500

KX-NS
500

32 SLT

64 SLT

96 SLT

128 SLT

Factory
Pre-installed

to KX-NS500
1-RJ45

PFT
2-RJ45 for 4-SLT

SLT with Caller ID & MSW

5-RJ45 for 16-SLT

Power Supply
External Battery Port

Cost
Saving

13. More Expandability

Capacity can be increased to 1,000 extensions using KX-NS500 version 4.1

software with KX-NS1000. (Hardware of KX-NS500 version 4.1 is same as version 1.)
You do not need to discard KX-NS500 to increase capacity in future.
KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
520

KX-NS
500

KX-NS
500

KX-NS1000

1,000 Extensions

KX-NS
500
IP
Network

100 % Feature
Transparency
like TDA600
and TDA620

Max. 15 KX-NS500 with KX-NS520 can be slave unit of KX-NS1000.

KX-NS1000 works as KX-TDA600. KX-NS500 with KX-NS520 works as KX-TDA620.
9

14. Card Installation for Main Cabinet

Each 2 free slots are supported for trunk and extension.
Max. 1 card
DPH2 (Door phone)
Each 1 card

Max. 1 card

SD (M/S/XS)

LCOT6 (Analog CO)

DSP (L/M/S)

BRI2 (4-ch)

RMT (Modem)
EXP-M
(to NS520)

KX-NS500
MPR

BRI4 (8-ch)

Max. 16-port + D-XDP

Max. 2 cards
DHLC4 (Hybrid)
MCSLC8 (SLT)
DLC8 (DPT)
Max. 1 card
MCSLC16 (SLT)

PRI23
PRI30 / E1

DLC16 (DPT)

for Optional Trunk or Door

for Optional Extension

for Optional Trunk or Door

for Optional Extension

6-CO + 2-DPT + 16-SLT (Factory Pre-installed)

For example, if DLC16 is installed, other extension card cannot be installed.

10

15. Card Installation for Expansion Cabinet

Max. 16-port + D-XDP
Max. 2 cards
DHLC4 (Hybrid)
Slot2 LCOT6
Yes
Yes

Yes

Yes
(V4.1)
Yes

No

No

Yes

MCSLC16 (SLT)

Yes

Yes

No

DLC16 (DPT)

Slot1
LCOT6
BRI2
BRI4
PRI23
PRI30/E1
DPH2

KX-NS520
Connection
to KX-NS500
(Factory pre-installed)

PRI23
DPH2
PRI30/E1
Yes
Yes
(V4.1)
No
Yes

MCSLC8 (SLT)

BRI2
BRI4
Yes

DLC8 (DPT)
Max. 1 card

for Optional Trunk or Door

for Optional Extension

for Optional Trunk or Door

for Optional Extension

16-SLT (Factory Pre-installed)

11

16. Capacity for Trunk

Type

NS500
Pre-installed

NS500
Max.

NS500 +
1 NS520

NS500 +
2 NS520

NS500 +
3 NS520

Trunk
(Legacy + IP)

100
(36+64)

136
(72+64)

172
(108+64)

208
(144+64)

Trunk (Legacy)

36
(30+6)

72 (V4.1)
(36x2)

108 (V4.1)
(36x3)

144 (V4.1)
(36x4)

PRI30 / E1

30

60

90

120

BRI

8ch
(BRI4x1)

24ch
(8+8x2x1)

40ch
(8+8x2x2)

56ch
(8+8x2x3)

A+B+P

12

24

36

48

A. Analog CO

12

24

36

48

B. BGM

P. Paging

Trunk (IP)

64

SIP

64

H.323

32

VoIP DSP card and activation key provide IP trunk for H.323 and SIP.
12

17. Capacity for Extension

Type

NS500

NS500
Max.

NS500 +
1 NS520

NS500 +
2 NS520

NS500 +
3 NS520

18
(18+0)

162
(34+128)

194
(66+128)

226
(98+128)

258
(130+128)

18
(16+2)

34
(32+2)

66
(64+2)

98
(96+2)

130
(128+2)

SLT

16

32

64

96

128

DTxx / T76xx
without D-XDP

18
(16x1+2)

34
(16x2+2)

50
(16x3+2)

66
(16x4+2)

T74xx / T75xx / T77xx

16

24

32

Extension (IP)

Pre-installed

Ext (Legacy + IP)

without D-XDP
Extension (Legacy)
without D-XDP

128

VoIP DSP card and activation key are required for IP extension.
Extension capacity with D-XDP is limited by power supply capacity.
Item

LF

Digital PT DTxxx / T76xxx

Model

Load
Figure

KX-NS500

40

Digital PT by D-XDP

KX-NS520

40

Analog PT

Item

LF

For example,

DHLC4

KX-NS500

16 LF

0.5

SLC8

DLC16 x 1

0 LF

1.5

SLC16

16

DT300 x 16

16 LF

KX-NS500

16

D-XDP x 16

8 LF

Digital PT I/F CS (2-ch)

Digital PT I/F CS (8-ch)

32 DT+D-XDP

Value of Load Figure is different from KX-TDA/TDE because KX-NS is new hardware design.

40 LF

13

18. Capacity for Others

Type

NS500
Pre-installed

NS500
Max.

Portable Station
Cell Station
(DPT I/F + IP I/F)

NS500 +
1 NS520

NS500 +
2 NS520

NS500 +
3 NS520

128 PS
2 CS

40 CS
(8+32)

48 CS
(16+32)

56 CS
(24+32)

64 CS
(32+32)

2 CS

8 CS

16 CS

24 CS

32 CS

DPT I/F CS (2ch)

2 CS

8 CS

16 CS

24 CS

32 CS

DPT I/F CS (8ch)

0 CS

4 CS

8 CS

12 CS

16 CS

DPT I/F CS

IP I/F CS (8ch)

0 CS

32 CS x 8ch

KX-NCP158 (8ch)

0 CS

16 CS x 8ch

KX-NS0154 (8ch)

0 CS

32 CS x 8ch

DISA
Simple VM

64ch by DSP-L

2ch

2ch

UM : Built-in TVM

0ch

KX-TVM (DPT I/F)

4ch

4ch + 24ch

0/0/0

2/2/2

Door phone /
Opener / Sensor

24ch by DSP + SD Card + Activation Key

48ch by 2 KX-TVM200
4/4/4

6/6/6

8/8/8

14

19. Compatibility for Telephone

Cost
Saving

You do not need to discard old phones, when you upgrade PBX from
Panasonic old PBX to KX-NS500.
PT
KX-T70xx / KX-T71xx / KX-T73xx
KX-T72xx (Load Figure : 3)

DHLC4
No (*)

DLC8 / DLC16
2-ch digital port on main cabinet
No for Analog PT
No for old Digital PT

KX-T74xx / T75xx (Load Figure : 3)

Yes

No for old Digital PT

KX-T77xx

Yes

No for Analog PT

KX-T76xx / KX-DT3xx / KX-DT5xx

Yes

Yes

*) These phones can be connected technically.

However since these phones are too old, it is
recommended to replace to KX-DT5xx phone.
These phones consume more electric power because
old design. DHLC port can provide strong power.

<Compatible IP Phone>
KX-NT265
KX-NT3xx / KX-NT5xx
KX-UTxxx

<No Support>
KX-NT136 / KX-NT400 / KX-HGT100
KX-TDA0300 and KX-TDA0350 (Application for Digital PT using USB)
15

Chapter 2
Optional Card

16

21. Optional Card for Extension / Trunk

Model

Symbol

Specification

KX-NS5170

DHLC4

4-port for KX-DT / Old Digital PT / Analog PT /

CS (DPT I/F) / KX-TVM (DPT I/F) and 4-port SLT
- DPT port : with XDP and Digital XDP
- SLT port : with Caller ID (*1) but without MSW

KX-NS5171

DLC8

8-port for Digital PT : KX-T76xx / KX-DTxxx

and CS (DPT I/F) / KX-TVM (DPT I/F)

KX-NS5172

DLC16

16-port for Digital PT : KX-T76xx / KX-DTxxx

and CS (DPT I/F) / KX-TVM (DPT I/F)

KX-NS5173

MCSLC8

8-port SLT I/F with Caller ID and Message Waiting

KX-NS5174

MCSLC16

16-port SLT I/F with Caller ID and Message Waiting

KX-NS5180

LCOT6

6-port Analog Trunk I/F with Caller ID

KX-NS5282

BRI2

2-port x 2-ch ISDN

KX-NS5284

BRI4

4-port x 2-ch ISDN

KX-NS5290CE

PRI30/E1

30-ch ISDN or E1 by one card

KX-NS5162

DPH2

Each 2 I/F for Door phone / Opener / Sensor

T1, E&M and analog DID card are not supported.

Pay tone feature is not available.
KX-NS5290X = PRI23

*1) Should be V4.1 software and

DHLC4 any hardware version.
17

22. Optional Card for Others

Model

Symbol

Specification

KX-NS5110

DSP-S

DISA (30 ch) or VoIP ( 61 ch) or mixture

KX-NS5111

DSP-M

DISA (62 ch) or VoIP (125 ch) or mixture

KX-NS5112

DSP-L

DISA (64 ch) or VoIP (252 ch) or mixture

KX-NS5162

DPH2

Each 2 I/F for Door phone / Opener / Sensor

KX-NS5134

SD(XS)

Built-in KX-TVM recording time : 40H

2G

KX-NS5135

SD(S)

Built-in KX-TVM recording time : 200H

8G

KX-NS5136

SD(M)

Built-in KX-TVM recording time : 400H 16G

KX-NS5130

EXP-M

Connection for KX-NS520 3 units

KX-TDA0196

RMT

Modem for remote maintenance

DSP

SD
Card

VoIP

Built-in
KX-TVM

DISA

Simple
VM

SMDR
(Calls)

No

No

N/A

N/A

2-ch

1,000

No

Yes

N/A

N/A

2-ch

40,000

Yes

No

Yes

N/A

64-ch

2-ch

1,000

Yes

Yes

Yes

Yes

64-ch

2-ch

40,000
18

23. VoIP DSP Card

Required DSP can be advised using programming tool without PBX.
(Off-line mode)

19

Chapter 3
Activation Key

20

31. Activation Key for VoIP

IP Trunk Activation Key as Trunk I/F Card
KX-NSM102

IP Trunk (SIP or H.323)

2 ch

KX-NSM104

4 ch

KX-NSM108

8 ch

KX-NSM116

16 ch

IP Extension Activation Key as Extension I/F Card

KX-NSM201
KX-NSM205

Panasonic KX-NT based IP Software phone

(and KX-NT/UT hardware phone)

1 ch
5 ch

KX-NSM210

10 ch

KX-NSM220

20 ch

KX-NSM501
KX-NSM505

Panasonic KX-NT/UT hardware phone

(Not including Panasonic KX-NT700)

KX-NSM510
KX-NSM520
KX-NSM701
KX-NSM705

1 ch
5 ch
10 ch

4-ch is pre installed.

SIP hardware/software phone
(including Panasonic KX-NT700)

20 ch
1 ch
5 ch

KX-NSM710

10 ch

KX-NSM720

20 ch

Activation keys in this page and following pages are for both KX-NS500 and KX-NS1000.
21

32. Activation Key for UM

UM (Built-in KX-TVM) Activation Key
KX-NSU002

UM : Automatic Two-way Recording by

supervisor

KX-NSU003

UM : Message Backup

KX-NSU102
KX-NSU104

UM : Channel Expansion as TVM204 card

2-ch is pre-installed.

KX-NSU201

UM : E-mail

1 AK for
All supervisors
1 AK
2 ch
4 ch
1 mailbox user

KX-NSU205

5 mailbox user

KX-NSU210

10 mailbox user

KX-NSU220

20 mailbox user

KX-NSU299

All mailbox user

KX-NSU301

1 extension user

UM :

KX-NSU305
KX-NSU310

5 extension user

Two-way Recording by user

10 extension user

KX-NSU320

20 extension user

KX-NSU399

All extension user

<VoIP (AK for previous page)>

DSP is also required.

<UM>
SD card and DSP are also required.
22

33. Activation Key for PBX Features

PBX Extension Feature Activation Key
KX-NSE101
KX-NSE105

Extension and Mobile parallel

feature

1 extension user
5 extension user

KX-NSE110

10 extension user

KX-NSE120

20 extension user

PBX to PBX Network Activation Key

KX-NSN002

QSIG Network with Enhance Feature

System Feature Activation Key

KX-NSF101

3rd party CTI Interface

KX-NSA020

Multiple CTI Connection

KX-NSF201

Built-in web call center report

Announcement of waiting order in queue

23

34. Activation Key for UC (Communication Assistant)

CA Activation Key
KX-NSA201

CA Pro

1 extension user

KX-NSA205

5 extension user

KX-NSA210

10 extension user

KX-NSA240

40 extension user

KX-NSA249

128 extension user

KX-NSA301

CA Supervisor

1 extension user

KX-NSA401

CA Operator Console

1 extension user

KX-NSA901

CA Network Plug-in

1 CA user

KX-NSA905

5 CA user

KX-NSA910

10 CA user

KX-NSA940

40 CA user

KX-NSA949

128 CA user

KX-NSA010

CA Thin Client Server Connection

24

35. Pre-Installed Activation Key

Following features are available without buying activation key and without
expiration.
IP Extension for KX-UT and KX-NT hardware phone : 4ch
- Not for KX-NT700 and KX-NT based software phone
- Not for 3rd party SIP phone
=> Easy to sell Panasonic KX-UT and KX-NT
UM (Built-in KX-TVM) : 2 ch
CA Basic (Built-in server / External server) : All users

<VoIP>
DSP is also required.

<UM>
SD card and DSP are also required.
25

36. Pre-Installed Activation Key for Trial

60-day trial is available before buying activation key for followings.
60-day can start anytime for each feature. (not start after default clear)
Trial cannot be used repeatedly. (only one time)
UM (Built-in KX-TVM) : Automatic Two-way Recording by Supervisor
UM (Built-in KX-TVM) : Message Backup
UM (Built-in KX-TVM) : E-mail (128 mailbox users)
UM (Built-in KX-TVM) : 2 Way Recording (30 extension users)
Mobile Extension (30 extension users)
CA PRO (128 users)
CA Supervisor (1 user)
CA Operator (1 user)
CA Thin Client Server Connection
3rd party CTI Interface
Multiple CTI Connection
Built-in ACD Report / Announcement of waiting order in queue

26

37. Activation Key - Condition

When only one CTI server except CA is connected with PBX, KX-NSF101
activation key is required.
- When other CTI server application is connected through CSTA MUX,
KX-NSA020 activation key for CSTA MUX is required.
KX-NSF101 activation key for CTI (sever) interface is NOT required in this case.

CA Client AK

CA Basic /
CA Pro etc

CA Client AK
CSTA MUX AK
CSTA MUX AK

CTI Server AK

Panasonic
CA (Server)

Other
Application
(Server)

CTI Server AK

Not Required

Panasonic
CSTA MUX
Panasonic
CA (Server)

CTI Server AK

Not Required

CA Server

Other

AK

CA Server

Other

AK

CA Client

1 x NSF101

CA Client + 1 x NSA020

2 x NSA020

CA Client + 2 x NSA020

3 x NSA020

CA Client + 3 x NSA020

4 x NSA020

Other
Application
(Server)
Other
Application
(Server)

27

38. Activation Key - Condition

Following activation key is only for KX-NS1000.

28

Chapter 4
PBX Built-in Solution

29

KX-NS
500

KX-NS
1000

41-1. Voice Mail

KX-TVM version 3 based Voice Mail function is built-in.

Memory card, VoIP DSP card and activation key are required for full
KX-TVM function.
Customer or
other Extension

KX-TVM
(Built-in)

Built-in VM
Mailbox
101

104

102

105

103

No
Answer

Max. 24ch
400h recording for KX-NS500
1,000h recording for KX-NS1000
VM Group Ext No. : 500

Hello this is Tom.

Please lave voice message.
KX-TDA/TDE/NCP

101
Susan

102
Mike

103
Tom

KX-TVM200

Max. 24ch
1,000h recording
VM Group Ext No. : 500

30

KX-NS
500

KX-NS
1000

41-2. Voice Mail

KX-TVM version 3 based Voice Mail function is built-in.

Memory card, VoIP DSP card and activation key are required for full
KX-TVM function.
<KX-NS1000 with DSP>

<KX-NS300>
(Factory Built-in)
Without
SD

w/o SD or w/o DSP : 2h

2h

or without DSP

Same feature as SVM on OPB3

card of TDA/TDE/NCP.

KX-NS5134

(Factory
pre-installed)

Compact Flash : 2h

KX-NSU001

AK : 15h

Same feature as KX-TVM

with above Compact Flash

2G SD card : 40h
DSP is also required.

KX-NS5135
KX-NS5136

8G SD card : 200h
DSP is also required.

KX-NS0135

Compact Flash : 200h

16G SD card : 400h

KX-NS0136

Compact Flash : 450h

KX-NS0137

Compact Flash : 1,000h

DSP is also required

<For KX-NS300 / KX-NS1000 Common>

KX-NSU102 AK : More 2-ch

KX-NSU2xx

AK : E-mail for xx users

KX-NSU104 AK : More 4-ch

KX-NSU3xx

AK : 2-way Recording for xx users

using PT [2-way Record] button or CA

31

KX-NS
500

KX-NS
1000

41-3. Voice Mail

Activation key is required to increase channels.

2-ch is supported without activation key.

KX-NSU102 AK : More 2-ch

KX-NSU104 AK : More 4-ch

<KX-NS500>
DSP

SD

AK

Simple VM

No

No

No

Yes

No

No

2ch

Yes

Yes

No

2ch

Yes

Yes

Yes

2ch

Compact Flash

AK

Simple VM

No

N/A

Yes

N/A

DISA
2ch

Built-in TVM
N/A
N/A

Up to free DSP
(Max. 64ch)

2ch
Max. 24ch

<KX-NS1000>
DSP
Yes
Yes

Factory pre-install
or Option

DISA
Up to free DSP
(Max. 64ch)

Built-in TVM
2ch
Max. 24ch

DISA is supported without OPB3 card and SVM or MSG card.

32

KX-NS
500

42-1. Unified Message (VM to e-mail)

You can receive voice message as e-mail by PC at your desk or by your

smart-phone anywhere immediately. Missed call w/o voice message also
can be e-mailed. So these messages are unified by e-mail. You do not miss
any contact from your customers, if you get e-mail.
Activation key : KX-NSU2xx is required to send e-mail.

Mobile
Network
or WiFi
IP Network

or
Some customer sends e-mail.

Telephone
Company

Office
KX-TVM
(Built-in)

Some customer leaves VM

or disconnects call without VM.

with VM
as attached file
E-mail Server

< E-mail example for missed call >

33

42-2. Unified Message (VM/Fax to e-mail)

KX-NS
1000

You can receive voice message and fax as e-mail by PC at your desk or by
your smart-phone anywhere immediately. Missed call w/o voice message
also can be e-mailed. So these messages are unified by e-mail. You do not
miss any contact from your customers, if you get e-mail.
Activation key : KX-NSU2xx is required to send e-mail.

Mobile
Network
or WiFi
IP Network

or
Some customer sends e-mail.

Telephone
Company

Office
KX-TVM
(Built-in)

Some customer leaves VM

or disconnects call without VM.

Some customer sends fax.

with VM/Fax
as attached file
E-mail Server

Occupied memory for 1 minute

voice message is same as
approximately 28 pages fax.

KX-NS500 does
NOT support
Fax to e-mail.

Optional card : KX-NS0106 has to be installed to receive fax or send fax.

One KX-NS106 supports one ch. KX-NS1000 one look network supports 16 KX-NS0106.
34

KX-NS
500

KX-NS
1000

43-1. Recording

Supervisor can record call for other extension to built-in VM automatically.

This is useful for call center or for reducing unnecessary call such as call
to personal friend using company phone cost during working time.
Activation key : KX-NSU002 is required. (KX-NSU3xx is not required.)

Customer

Easy programming and playing for

supervisor using built-in web server

KX-TVM
(Built-in)

Extension

Supervisor
(Max.32)

KX-NS500 can record max. 24 calls at the same time.

KX-NS1000 one cabinet can record max. 24 calls at the same time.
KX-NS1000 one look network supports max. 16 built-in VM in order to expand channels
and recording capacity.
24ch
Record

24ch
Record

24ch
Record

35

KX-NS
500

KX-NS
1000

43-2. Recording - Back-up

Back-up is available for recording to server (NAS) or USB memory

automatically by schedule if maximum recording capacity is not enough.
KX-NS PBX has USB port.
Activation key : KX-NSU003 is required for back-up.
KX-TVM
(Built-in)

WAV converter is
provided by Panasonic.

KX-TVM
(Built-in)
Year, date and time are included
in the file name.
YYMMDD : 12 08 02
HHMMSS : 12 48 10

36

KX-NS
500

44. Call Center - Voice message

KX-NS
1000

Queuing order is announced using built-in VM to caller who is calling call

center. Expected waiting time also can be announced using built-in VM.
Caller feels that KX-NS PBX user has very professional call center.
Activation key : KX-NSF201 is required.
DISA

Customer

Hello this is Panasonic Travel. This call is

recorded in order to improve our service.

<Example of waiting time>

Four other people are waiting.
And your expected waiting
time is around 16 minutes.

DISA No Dial to ICD

ICD Group
w/ Queuing table

Idle Ext?

Yes

No

Talking is recorded automatically.

KX-TVM
(Built-in)

Queuing message by DISA

Sorry all agents are on the phone now.

KX-TVM (Built-in)

Four other people are waiting.

Please wait for the moment.
We are connecting by queuing order.
Or dial 1 to leave voice message

Caller can leave voice message.

KX-TVM
(Built-in)

One agent becomes idle.

BGM for ICD Group

We are providing special price for trip to Japan

37

KX-NS
500

45. Call Center - Report

KX-NS
1000

Call center monitoring and reporting are built-in.

Activation key : KX-NSF201 is required. (Same as Queuing order announcement)
Optional SD card is required for KX-NS500 to log 300,000 calls.
Optional compact flash card is required for KX-NS1000 to log 600,000 calls.
Factory built-in compact flash card for KX-NS1000 supports 10,000 calls (for trial).

<What is New from CA Supervisor?>

- Graphical report, exporting to CSV and so on are supported.
- Report for call center agent (extension user in ICD group) is supported.
- Application installation is not required for client PC because KX-NS PBX
supports this feature using built-in web server.

Supervisor
(Max.16)

38

KX-NS
500

46-1. UC : Unified Communication

KX-NS
1000

Unified Communication server (Communication Assistant) is built-in.

You can select best contact method depend on
other party status.
Call extension / Call cell phone / Call home phone
Leave voice message / Send e-mail / Chat
Activation key is required for CA Pro, CA Supervisor and
CA Operator.

On the phone
PC(CA) used
PC(CA) not used
CA is working but PC
was not operated since
Day HH:MM.

39

KX-NS
500

KX-NS
1000

46-2. UC - Video Call

SIP video phone is available by P2P using H.263 or H.264.

P2P for IP extension to SIP trunk is also supported.
(But Panasonic HD-VC cannot be SIP extension of KX-NS-PBX.)
HQ

Branch
IP Network
(VPN)

SIP Video Software-phone

with USB camera
or
Yealink IP Video Phone VP-2009
Fanvil D800 Android Video Phone
http://www.fanvilphones.com/products-d800.php

P2P
SIP
Trunk

for example
< P2P >
IP Phone Type

IP Network

(SIP Provider)

P2P
IP Extension

Customer

KX-NT300 series
KX-NT543/546/560
KX-NT550 series
KX-UT series
3rd party SIP phone

IP Ext
to IP Ext
Yes
Yes
Yes
Yes
Yes

SIP Trunk
to IP Ext (*1)
No
Yes (*2)
Yes
Yes
Yes

*1) Depend on specification of SIP provider,

this feature does not work.
*2) Software version up of NT5xx is required.
40

KX-NS
500

KX-NS
1000

47-1. Mobility - Receive a call

When your customer calls your office phone number, both phone in office
and your cellular phone can ring at the same time.
Activation key : KX-NSE1xx is required for xx users.

Cellular Network

Telephone Network
Dial
092-123-4322

(2)

(1)
Office

PBX has to detect answer of

cellular, because PBX has to
stop ringing of extension phone
when cellular phone answers
the call.

(3)

(1)

Any CO type including cellular phone

(2)

IP / ISDN / E1 / Analog

(3)

IP / ISDN / E1/ Analog with reverse

0344445555

Customer
03-4444-5555
EXT 101
092-123-4321

080-888-7777
EXT 102
092-123-4322

Extension 102 sets call forwarding no answer to cellular

phone (080-888-7777) with keep ringing mode.

Phone number of caller

(customer) can be displayed
depend on specification of
telephone network.
This service is available by
some ISDN or SIP network in
Europe.

41

KX-NS
500

KX-NS
1000

47-2. Mobility - Make a call

When you call your customer using cellular phone through PBX (DISA),
the phone number of your office is informed to your customer instead of
the number of your cellular phone.
DID number can be informed as CLIP for SIP / H.323 / ISDN.
Phone number of the line is informed to cellular from telephone network for analog.
Cellular Network

Telephone Network

0921234322

(2)

(3)
Office

(1)

(3)
(2)(1)

Customer
03-4444-5555
EXT 101
092-123-4321

080-888-7777
EXT 102
092-123-4322

Any CO type including cellular phone

SIP / H.323 / ISDN / E1 /
Analog regardless reverse
Dial
PBX DISA number : 092-123-4300
after DISA answer
+ CO access number : 0 or 9
+ Customer phone : 03-4444-5555

Cellular phone can be recognized as extension (102) automatically based on

pre-assigned caller ID (080-888-7777).

42

KX-NS
500

KX-NS
1000

48. Conference

Any extension user including software-phone in smart-phone can make a

conference group call. All 32 members can talk. (Not only listen.)
Cellular phone
Smart-phone

Telephone Company
Cellular Company
IP Network

If member cannot answer the

call or member is not called
because not programmed as
member, they can join by PIN
through DISA after one or more
members answer the call.
Extension user can dial PIN
directly without DISA.

*32 - Conference group

number (1-8) - PIN #

software-phone in Smart-phone

Feature
Conference group call : Dial *32

KX-NS500
without DSP

KX-NS500
with DSP

Yes (32ch)

KX-NS1000
with DSP
Yes (72ch)

Other conference such as PT [Conference] key *1)

*1) 32ch : 3 people x 10 rooms / 4 x 8 / 3x5 + 4x4 / 8 x 4 for example (Max. 8 people)
43

KX-NS
500

KX-NS
1000

49-1. Paging

Any extension user including software-phone in smart-phone can make

a paging call.
HQ

Paging

Paging

IP Network

Branch (IP Phone)

Paging

Paging

*33 Paging group number

44

KX-NS
500

KX-NS
1000

49-2. One-look Networking

Any extension user including software-phone in smart-phone can make

a paging call to all PBXs connected by one-look networking.
Activation key : KX-NSN001 is required for each PBX.
2nd KX-NS1000
in Tokyo

1st KX-NS1000
in Fukuoka

Paging

Paging

Paging

Paging

IP Network
(VPN)

16th KX-NS1000
in Niseko
Paging

*33 Paging group number

Paging

Paging

45

KX-NS
500

50. Security with Network Camera

KX-NS
1000

Alarm detected by sensor port of KX-NS PBX is e-mailed so that you can
access network camera and so on immediately using smart-phone or PC.
Mobile
Network
or WiFi
IP Network

E-mail
or

Office

Window near meeting room

was broken.
View camera.
http://www.niseko.ne.jp/liveca
mera/

E-mail Server
Web

Make a paging call by

software phone. Dial *3301.

KX-NS1000 version 4.1 supports this feature.

Both PBX and security camera can be provided by Panasonic.

Other major PBX makers do not have security camera.
Optional card : KX-NS5162 has to be installed for sensor.
One KX-NS5162 supports 2-ch sensor and 2-ch door phone. KX-NS500 with expansion
cabinets supports 4 KX-NS5162.
46

Chapter 5
Installation

47

51. Location of Installation

KX-NS500 and KX-NS520 can be installed on wall or in 19 inch rack.
Required equipment is packed.

On Wall

in 19 inch rack

It is required to open a cover in order to install

optional cards.
And it is required to remove an AC cable to open
a cover.
Do not turn on power when a cover is opening.
48

52. Connection with Expansion Cabinet

KX-NS500 and KX-NS520 can be connected directly with straight LAN
cable (CAT5E). Hub is not required.
- This LAN cable is not shipped with KX-NS520.
- IP protocol is not used.
Communication protocol is similar to communication for KX-TDA600
and KX-TDA620.
- Length of LAN cable has to be less than 3m because IP protocol is not
used and because avoiding trouble by thunder.
KX-NS
520
KX-NS
520
KX-NS
520
KX-NS
500

Building -1
KX-NS
500

Building -2
KX-NS
520

KX-NS500 and KX-NS520 should

not be installed in different building.
49

53. Programming using PC

Programming using PC is available through LAN or modem.
Telephone Company

CO / PRI / E1
Customers Office
KX-NS
500

Dealers Office

Port
Fwd
Internet

LAN

Router

LAN

Modem

Analog modem is available with KX-TDA0196.

ISDN 64k digital modem is available through PRI card of KX-NS500 without KX-TDA0196.
Port forwarding is required for router to connect through LAN from remote location.
Port number is 80.

50

54. Programming through USB

Easy
Program

Independent maintenance port like KX-NS1000 is NOT supported.

However KX-NS500 USB port with external adapter works as
independent maintenance port.
KX-NS500 with adapter supports DHCP server function by default
like KX-NS1000.
KX-NS
500

USB

Adapter

LAN
192.168.0.101 (default)

LAN
223.0.0.1

223.0.0.15

Port mirroring is not supported.

Following adapters were tested with KX-NS PBX.

Maker

Model Name

BUFFALO

LUA3-U2-ATX

IO DATA

ETX3-US2

PCI (Planet)

UE-100TX-G3

These are using

same component.
AX88772 by ASIX

USB to Giga Bit LAN adapter is NOT supported.

51

55. Web Programming

Easy
Program

Built-in web server supports PBX and VM all programming.

- Programming is very easy because programming method is
basically same as KX-TDA-TDE-NCP and KX-TVM.
- It is not required to install Application (Programming Tool)
because Web. MS Internet Explorer and so on are required.

Programming for
PBX features
Same as
TDA/TDE !!

Programming for
VM features
Same as
TVM !!
52

56. Programming Tool

Application (Programming Tool) is required to connect through modem.
GUI and Operation for programming are same as web programming.

53

Easy
Program

57. Programming using PT

Operation for programming is same as KX-TDA100D.
< Available PT >
KX-T77xx

N/A

KX-T74xx
KX-T75xx

N/A

KX-T76xx
KX-DT3xx
KX-DT5xx

3 or 6 line
LCD
Model only

KX-NT3xx
KX-NT5xx

Followings are added newly.

KX-NS
500
For example,
1. Confirm IP address of
PBX using PT.
2. Log-in to PBX using
customers PC by Web.
54

Chapter 6
Difference from KX-NS1000

55

61. Feature Difference

KX-NS500 version 4.1 and KX-NS1000 version 4.1 have same features
basically like KX-NCP and KX-TDE. Feature difference is as follows.
Feature

KX-NS500

KX-NS1000

Yes (Version 4.1)

Yes

No but SMDR through LAN

Yes

LAN port

10/100 Base TX

10/100/1000

WAN port

No

Yes

MNT port

No but USB port with adapter

Yes

No by USB port

Yes by MNT port

Trunk Adapter : KX-NS8188/8290

Yes

Yes

Fax to e-mail

No

Yes

Sensor to e-mail

Yes

Yes (Version 4.1)

Modem : KX-TDA0196

Yes (*)

No

PT Program

Yes (*)

No

40,000 calls SMDR by SD

Yes (*)

No

One-look network
RS232 port

Port mirroring

(*) These features are not available when KX-NS500 is connected with
KX-NS1000 by one-look network.
56

Thank you !

57

Revision
Date

No.

Aug 5

All

Oct 10

17 (Page 13)

Capacity of D-XDP was increased.

18 (Page 14)

Capacity of CS (DPT I/F) was increased.

19 (Page 15)

KX-T72xx/T74xx/T75xx load figure is 3.

16 (Page 12)

Capacity of BRI was revised.

Oct 15

Change
First release for version 1 + version 4.1

58