suborder_code

category_ brand origin

16166808955 AppliancesLumin Web
16238749642 Kitchen ApPureit App
16238749642 Kitchen ApPureit Voice
16238749642 Kitchen ApPureit App
16238749642 Kitchen ApPureit App
16166898967 AppliancesLumin Web
16113719356 AppliancesSymphWeb
15944075055 AppliancesLumin WAP
15777737845 AppliancesVoltas Voice
16098729877 TVs, Audio Micro Voice
16188040704 AppliancesSymphAndroid
16080039108 AppliancesVoltas Android
16197717354 Kitchen ApPureit Web
16089349393 AppliancesSymphVoice
16140330493 AppliancesSymphWeb
15693234077 TVs, Audio Micro Voice
15889782750 AppliancesLG
Voice
16120854148 AppliancesVoltas Voice
16168051676 TVs, Audio Micro App
16146415371 AutomotiveMichelAndroid
16214257198 AppliancesSymphVoice

name
suborder_sorder_code
Pathways MDEL
12888105244
HOME PROCRD
12947416120
HOME PROCRD
12947416120
HOME PROCRD
12947416120
HOME PROCRD
12947416120
Pathways MDEL
12888105244
Computer EDEL
12844639305
Pathways MDEL
12701867450
Vardhman E
DEL
12564378302
BMS DISTRDEL
12832126882
Computer EDEL
12905424164
Vardhman E
DEL
12816452060
M L K ENTEDEL
12913703916
Computer EDEL
12824217819
Computer EDEL
12866635590
BMS DISTRCIP
12494030875
Computer EDEL
12656236068
Vardhman E
DEL
12850680748
BMS DISTRDEL
12889097980
ASHOKA WCRD
12871546460
Computer EDEL
12927384483

so_deliverycasenumbeOrder DateDate
DEL
22452331
###
DEL
22589306
###
DEL
22593121
###
DEL
22586348
###
DEL
22584980
###
DEL
22452550
###
DEL
22409873
###
DEL
21954297
###
DEL
21737284
###
DEL
22508638
###
DEL
22461532
###
DEL
22268266
###
DEL
22580236
###
DEL
22538460
###
DEL
22389810
###
DEL
22200929
###
DEL
22386245
###
DEL
22504890
###
DEL
22574817
###
PKU
22382518
###
DEL
22494761
###

Deliv status
### Customer
Open
Open
Open
Open
### Customer
### Customer
### Open
### Open
### Open
### Open
### Customer
### Open
### Customer
### Open
### Pending
### Customer
### Pending
### Pending
Customer
### Pending

level_1
I received a different item
Delay in de

I received a different item

Faulty Product Delivered
I have received a used item
Faulty Product Delivered
Troubleshoot - Referred customer to service cen
I received a different item
I have received a damaged item
I have received a defective item
Faulty Product Delivered
I have received a used item
Refund Status
Refund Status
Only Partial order received
Invoice not received(ADD IMEI FOR MOBILES)
Customer ca
Unable to t

level_2
received a different item
No communication received from shipper

received a different item

aulty Product Delivered
have received a used item
aulty Product Delivered
roubleshoot - Referred customer to service centre
received a different item
have received a damaged item
have received a defective item
aulty Product Delivered
have received a used item
efund Status
efund Status
Only Partial order received
nvoice not received(ADD IMEI FOR MOBILES)
Self Serve Cancellations post Manifest
Order Initiated Payment Deducted Customer wants Item

createddatToday
21-04-201625-04-2016
24-04-201625-04-2016
24-04-201625-04-2016
24-04-201625-04-2016
24-04-201625-04-2016
21-04-201625-04-2016
20-04-201625-04-2016
08-04-201625-04-2016
03-04-201625-04-2016
22-04-201625-04-2016
21-04-201625-04-2016
16-04-201625-04-2016
24-04-201625-04-2016
23-04-201625-04-2016
19-04-201625-04-2016
14-04-201625-04-2016
19-04-201625-04-2016
22-04-201625-04-2016
24-04-201625-04-2016
19-04-201625-04-2016
22-04-201625-04-2016

ot_paymenAgeing
delivery_tyrequest_re
cc
4-5 Days
Wrong_Prod
wl
<1
wl
<1
wl
<1
wl
<1
cc
4-5 Days
Wrong_Prod
wl
4-5 Days
Physical_D
cd
Above 10 Days
Used_Produ
em
Above 10 Days
Faulty_Prod
cd
2-3 Days
me
4-5 Days
Wrong_Prod
cd
6-10 Days
Physical_D
cc
<1
Faulty_Prod
wl
2-3 Days
em
6-10 Days
Used_Produ
cd
Above 10 Days
Refund_Sta
cc
6-10 Days
OSD
wl
2-3 Days
md
<1
cc
6-10 Days
OTHR
cc
2-3 Days

Action and status by Chand

Sunil and Rakesh are handling
Haven't done RCA but KAM To check
Haven't done RCA but KAM To check
Haven't done RCA but KAM To check
Haven't done RCA but KAM To check
Sunil and Rakesh are handling
faulty and old product. Need to close this asap as custome
Need to replace the product. As per KAM customer has re
Voltas has still not replaced the cpompressor and custo
Shivam closed the case because customer has raised quer
No Update from KAMs
Even after 13 touchpoints, no revert from KAM. Achin has
Haven't done RCA but KAM To check
Customer is not happy with resolution provided. Achin is
Refund is not processed, told refunds team
Follow up with refunds team
Follow up with refunds team
PC has refundded 650 to customer. As installation did not
Inovice sent
Told UC to mark NPU
Case closed

Update by KAM
to be clsoed by CX team
No Response from CX
No Response from CX
No Response from CX
No Response from CX
to be clsoed by CX team
Customer is not reponding to KAMs and seller's calls
Customer has changed the original product. Engineer to send a mail regarding
Pending from seller. Will be picked up by seller tomorrow. Seller to be penalise
Engineer to be visited by brand.
Engineer visit from brand pending
Damaged product. Will be picked up tomorrow. Seller already Penalized
Engineer visit to happen today. Will followup again.
Product is fine. Please do not reopen this case.
Refund
Refund
Refund
Case closed already
Invoice sent.
Michelin????
Delivered

Status
Pending
Pending
Pending
Pending
Pending
Pending
Closed
Closed
Pending
Closed
Pending
Pending
Pending
Closed
Pending
Pending
Pending
Closed
Closed
Pending
Closed

from
from
from
from
from
from

SD
CX
CX
CX
CX
SD

from Seller
from Seller
from Seller
from Seller
from SD
from SD
from SD

from SD

update?
update?
update?

Ageing
<1
2-3 Days
4-5 Days
6-10 Days
Above 10 Days
Total Result

Sum - Ageing

Ageing
<1
2-3 Days
4-5 Days
6-10 Days
Above 10 Days
Grand Total

Count Of tickets
6
4
4
4
3
21