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5. Complaints
Please be advised that TWIs Training and Examination Services Customer Complaints Policy can be
found at http://www.twitraining.com/home/customer-complaints-policy.pdf. In addition, copies are
posted on TWI Training and Examination Services Student Noticeboards and are available from your
local TWI Administration Department.
Please note, as stipulated in the Customer Complaints Policy, complaints should be received by TWI
within 7 days of the training or examination date.
6. Acceptable use of Facilities
In placing your booking you agree to abide by TWI Ltds rules relating to TWI Ltd facilities. This includes,
but is not limited to the following
None of TWI Ltds facilities may be used to locate, display or transmit any material which is illegal
or offensive
No software may be downloaded or installed on any of TWI Ltds computing equipment unless
under the explicit direction of the TWI Ltd trainer
No data may be imported which has not been checked for viruses and which is not under the
explicit direction of the TWI Ltd trainer
I agree to read the Health & Safety and Security information provided by TWI and to abide by the
guidance given.
7. Warranties and Liability
TWI Ltd warrants that the event will be provided using reasonable care and skill and, as far as reasonably
possible, in accordance with the Registration Form and other published literature.
Except in respect of death or personal injury caused by TWI Ltd.s negligence, or as expressly provided in
these terms, TWI Ltd shall not be liable to you by reason of any representation (unless fraudulent), or any
implied warranty, condition or other term, or any duty at common law, or under the express terms, for any
loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims
(whether caused by the negligence of TWI Ltd, its servants or agents or otherwise) which arise out of or
in connection with the provision of the event or its attendance by you, and the entire liability of TWI Ltd
under or in connection with the event shall not exceed the amount of the course fees, except as expressly
provided in these terms.
TWI Ltd shall not be liable to you or be deemed to be in breach of the terms by reason of any delay in
performing, or any failure to perform, any of TWI Ltd.s obligations in relation to the event, if the delay or
failure was due to any cause beyond TWI Ltd.s reasonable control.
You shall be deemed to have satisfied yourself that the event accords with your requirements. TWI Ltd
warrants that the event is structured for and contains the appropriate information to achieve the specific
standards or qualifications as are specifically described in relation to the event but the TWI Ltd does not
warrant that such standards or qualifications will be achieved by you.
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