Ahmed Ali

Flat # G-3 Royal Heights, Karachi, Pakistan

PHONE NO: 0345 - 2456186
E-MAIL: idyllic_illusion@hotmail.com

CAREER OBJECTIVE

To seek a challenging and professional position in a dynamic environment and to become an integral
part of a growth-oriented organization offering opportunities of job enrichment and personal growth

KEY COMPETENCIES

• Strategic decision approach

• Good Analysis and observation skill
• Goal oriented.
• Problem solver
• Customer relationship management (CRM).
• Strong numerical skills

ACADMIC QUALIFICATION

• O Levels from the International School of Studies with a percentage of 92% (2005).
• A Levels from the International School of Studies with a percentage of 93% (2007).
• ACCA (In progress).

EXPERIENCE

Axiom Source. (Karachi) from Jan 2009 till present.

(Business Development Manager)

Responsibilities

• Cultivating and enriching business growth prospects in different sectors prevailing in the
concerned market.

Ensign Communiqué Pvt Ltd. (A part of Shaheen Foundation) (Karachi) from Feb 2008 – October
2009.
(Campaign Manager)

Responsibilities

• In charge of managing differentiated teams through their designated leaders, training the agents
over the product, coordinating and reporting to the reps of the outsourcing companies
• Synchronizing all available resources in the best possible way to maximize productivity and
resource efficiency
• Appraising and evaluating sub-ordinates on the basis of their monthly/weekly performance.
• Organizing workloads and delegating tasks
• Planning and implementing corrective and preventive actions based on the client feedback
 • Implementing Process Productivity Plans for the improvement of project
• Drafting MIS reports, analyzing results, and providing recommendations.
• Planning and implementing corrective and preventive actions based on the client feedback

Key Achievements

• Implemented the Client Service Continuous Improvement Plan involving strong quality check
procedures to maximize prospect - customer ratio.
• Continually ensured accurate reporting regardless of deadlines
• Successfully implemented Best Practice standards including the first call resolution to minimize
costs
• Successfully motivated team to achieve or surpass all goals

Ensign Communiqué (Karachi) from July 2007 – Feb 2008

(Team Leader)

Responsibilities

• Ensuring the fulfillment of all assigned targets

• Ensuring proactive support to the team
• Monitoring, training and developing the potential of staff
• Managing the quality and timeliness of the product(s) involved
• Analyzing the quality issues and implementing the preventive actions
• Managing and maintaining high team performance standards
• Providing training to new members who may be assigned to the team

Key Achievements

• Successfully motivated team to achieve or surpass all goals

• Successfully streamlined processes to enhance staff development
• Helped to streamline induction and train and mentor new staff
• Achieved significant promotion

Alt-Source Communications Pvt Ltd. (Sister Concern Dawood Yamaha Group of Industries)
(Karachi) Nov 2006 to April 2007
(Customer Service Rep.)

Responsibilities

• Fulfilling assigned targets allotted on a monthly and weekly basis

• Ensuring customer satisfaction through the implementation of proper call ethics.
• Molding the structure of every call in conjunction with the quality parameters instructed by the
client.

Key Achievements

• Top seller with the most number of sales in the very second month of the job
• Promoted to the position of a verification officer which involved verifying each sale to make
 sure that all the quality guidelines have been followed

OTHER ACHIEVEMENTS

• Delivered a work shop on Call Ethics and general call centre operations at the CDGK Call centre
training institute on behalf of Ensign Communiqué.
• Represented educational institute at the International School Educational Olympiad.

References can be furnished upon request.

University of Alberta
http://www.ualberta.ca
http://www.gradstudies.ualberta.ca/depts/businessmba.htm

Grant McEwan University

http://www.macewan.ca
http://www.macewan.ca/web/Prospective/Programs/index_new.cfm?
searchtype=1&MenuOption=2&Line=12&CFID=11802566&CFTOKEN=20906284

NAIT (Northern Alberta Institute of Alberta)

http://www.nait.ca/
http://www.nait.ca/programsandcourses.htm

University of Calgary
http://www.ucalgary.ca/
http://www.ucalgary.ca/departments/

SAIT (Southern Alberta Institute of Alberta)

http://sait.ca/
http://sait.ca/pages/cometosait/academic/Programs.shtml

Canadian Immigration and Citizenship

http://www.cic.gc.ca/english/index.asp
http://www.cic.gc.ca/english/study/index.asp

There are other colleges/institutes and universities and you can search them if you
have the time:
Lethbridge University
Concordia
Norquest
RedDeer College

Also, we mentioned a couple of guys we met at the University of Alberta School of

Business, here is Paul's contact.
Paul Mathew Cheruvathur, B.Tech(Chemical Engg.) MBA Candidate 2010
Email: cheruvat@ualberta.ca
Tel: 780.299.3585