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Alagesan Nandakumar
Technical Engineer
Field Quality
Product solution:
Revert back to the old solution in production
and redesign of the seat for the seal.
Old seal introduced in production during
week 42, chassis numbers in assignment.
Service solution:
Old seal and v-ring available as spare part.
Market measure:
TI and TMI to be released.
Part description:
Seal
Part n:
2262467
Field Quality
Product solution:
Sleeve glued and also locked by punching
of the aluminum around the sleeve.
Service solution:
New parts in spare part stock
Market measure:
n/a
Part description:
Differential lock
Part n:
2245990
Production solution:
Service solution:
Part number:
1912757
Production solution:
Service solution:
Part numbers:
Steering column:
Rubber boot:
1784689, 1540425
1376709
Production solution:
All hoses marked with 03-2015 has been sorted out
from all production units.
Service solution:
TC151305
TMI 13-150908
Part numbers:
2124548, 2132815, 2130335 and 2124552
Field Quality
FQ223482:Steering malfunctioncaused by pressure sensor T56
Problem description:
Deviation with pressure sensor T56 is causing
malfunction of the 2nd steering circuit.
Production solution:
1404: New COO7 software that secures that we
get correct engine RPM data since it is important
that the RPM=0 when the check is done.
1412: New cable routing and connectors for
pressure sensor introduced.
Service solution:
Change flow indicator and position sensor to the
latest execution.
Part number
Flow indicator 1506413 has been replaced by
1936501
Position sensor 1506414 has been replaced by
2266487
Field Quality
FQIT 216374: ELC4, Contamination in the pressure sensor
Problem description:
We have received more complaints
regarding blocked pressure sensor with the
introduction of ELC4.
Part description:
Pressure sensor (T70 & T71)
Part no:
1889798
Product solution:
None
Service solution:
Field test of using the ELC3 installation is
ongoing.
Field Quality
Product solution:
FQIT241212:
On 8x4/4 with ARA 950 trucks we have
calculated with the wrong volume in the tag axle
circuit and that will be solved with a new SDP3
release in March 2016.
Service solution:
We have indication that the pressure sensor
installation might have an impact on the
accuracy, therefore we have suggested to try
the ELC3 installation on a couple of vehicles.
Part description:
ELC4
Part n:
Several
Field Quality
ELC4 items
FQ189614 Tag axle will not lift completely:
Tag axle will not lift completely in some configurations. Related to the rest pressure introduced
with ELC4.
Field Quality
Part description:
VIS System ECU CUV 2
Part n:
2326553
2382793
2438186
Service solution:
Exchange of ECU
Production solution:
Root cause to be defined
Field Quality
Product solution:
No solution available. Work ongoing to find
a solution.
Service solution:
No service solution available.
Part description:
Premium Radio
Part n:
2325235
Field Quality
Product solution:
Not available since root cause not defined.
Logging of vehicles with freezing problem is
ongoing.
Service solution:
No service solution available.
Part description:
Premium Radio
Part n:
2325235
Field Quality
Problem description:
Howling/alternator noise for the person
talking to the driver.
Product solution:
No solution introduced in production since
not all drivers experience the problem.
Service solution:
Replace cable harness for the microphone
in the seat with a twisted cable.
Market measure:
TMI 17 150529
Part description:
Medium Radio
Premium Radio
Part n:
2024938
2325235
Field Quality
Service solution:
Replace the part
Part n:
Product solution:
Designation
Lamp cluster [LED]
Lamp cluster [LED]
Lamp cluster [LED]
Lamp cluster [LED]
Lamp cluster [LED]
Part description:
Introduced PN
2241857
2241858
2241859
2241860
2241861
Field Quality
Product solution:
The found root cause was broken regulator
caused by ESD (electrostatic discharge).
The solution was to introduce an ESD-proof
package on parts delivered from supplier
(pink bubble wrap).
Service solution:
Pink bubble packing was also introduced on
spare parts
Part description:
Combination Lamp LED
Part n:
Field Quality
Product solution:
Investigation on all Production Units to find
out and solve all possible electrostatics
discharge during assembly process
PR215231 open and running
Service solution:
Replace the part
Market measure:
Material Request opened to CWP markets
in order to get more parts from field for
investigation.
Please write Failure Reports if you see any
failure mode on this parts (good pictures in
attachments are always appreciated)
Part description:
Combination Lamp LED
Part n:
Field Quality
Product solution:
Introduction of new ring with rotation stop,
to prevent the bulb holder from being
mounted or dismounted without
disconnecting the cable.
Designation
Discont PN Introduced PN
Front Fog lamp LHS
1852572
2080688
Front Fog lamp RHS
1852573
2080689
Spot Lamp LHS
1852569
2248103
Spot Lamp RHS
1852570
2248114
Service solution:
Replace part
Part description:
Spot lamp / Fog lamp
Part n:
Field Quality
Part n:
Old ring
New ring
Field Quality
Product solution:
Securing the manufacturing process of the
circuit board at the supplier since the middle of
2014.
Service solution:
EPS released in July 2015, covering up to
four year in operation for vehicle produced
from November 2010 until September 2014.
Part description:
COO7
Part n:
Several
Suspension
Product solution:
sc1798776
Part description:
Part n:
Service solution:
New design
No service solution.
Market measure:
T.I. to be released
Market measure:
Not decided
Product solution:
Root cause: small cracks origin from the inside of the air
bellow. This occur due to accelerated aging of the
rubber material due to high ambient temperatures as
well as ozone.
Next step: Introduction of new rubber compound,
removal of venting lines and reduced cover thickness.
Estimated introduction date December 2015.
Service solution:
Change bellows. There is no need to change all bellows
on the same axle.
New bellows have the same dynamics as current.
Station 3
Cab, Chassis,
Transmission & Bus Body
Robert Hirons
Technical Engineer
Field Quality
Market measure:
Ti 04-15 081 ECA troubleshooting with SDP3
Ti 04-15 06 16
Part description:
ECA
Part n:
2392193
Field Quality
Failure code
Field Quality
FQIT 192032: ECA fluid reservoir level sensor faulty after improvement in FQIT143718
Problem description:
Low clutch fluid warning in ICL although fluid
level is correct in the ECA reservoir.
Fault code OPC 50170 is active.
Root causes:
Insufficient soldering of the level sensor
(FQ143718)
- mismatch material in the sensor connector
Product solution:
Improved soldering introduced in January 2013.
New sensor connector in December 2014.
Service solution
1. Change reservoir and the cable harness.
2. If that does not solve the problem,
change the ECA.
Market measure:
TI 04-15 081 ECA troubleshooting with SDP3
TI 04-15 06 16
Part description:
ECA fluid reservoir
Part n:
2340075
Release bearing
Part description:
Part n:
sc2164195
Product solution:
Only INA bearings in supplier production since
wk 27 2015.
Current status:
Re-design of the faulty ORS bearing. Prototypes in
February 2016.
Market measure:
T&A plan
Selector fork
Product solution:
Part description:
Part n:
sc1523647
Problem description:
Field Quality
FQIT66493: End yoke screws for P400/P500 propeller shafts brakes or come loose
Problem description:
The screw that holds the propeller shaft
comes loose on the gearbox and/or axle
from factory. Problem mainly/only seen on
P500 prop shafts.
Product solution:
New screw with bigger flange head
introduced.
Torque + angle to be introduced soon.
Parameters under analysis.
Service solution:
Replace failed screws.
Market measure:
T&A plan.
Part description:
Flange screw.
Part n:
Field Quality
Product solution:
Investigation ongoing
Service solution:
N/a
Market measure:
N/a
Part description:
Window winder motor
Part n:
2303350, 2303355
Field Quality
Part description:
Water valve
Part n:
Old: 1793197 New 2160199
Production solution:
The Actuator is replaced with a more robust
version from a different supplier
New parts introduced
Scania Sdertlje
2117092
Scania Zwolle
5402679
Scania Angers
9201502
Market measure:
TI
Old
New
Field Quality
FQIT233899:Tiltingsensor of refrigerator malfunctioning
Problem description:
It has been reported some complains that
the refrigerator is not working or
malfunctioning.
Collecting parts from field to understand the
caused component and root cause of
failure.
Part description:
Tilting sensor
Part n:
1940667
Field Quality
FQIT218508:PremiumSeat,Foamgetspushedthroughseatpan
Problem description:
Seat foam gets pushed through the seat pan.
Product solution:
New design in seat pan for G- and R-cabs.
Introduction date not yet decided. Preliminary
introduction date 201602.
Suggested solution for P-cabs is an integrated
reinforcement mesh in underside of foam to
prevent separation between felt and foam.
Preliminary introduction date 201603.
Service solution:
New design of seat pan available as spare part. Use
this together with comfort cushion (FQIT224218) as
solution for G- and R-cabs.
Cushion with reinforced mesh as solution for P-cabs
if it is approved.
Market measure:
G- and R-cab: TI 18-15 07 08 is released. It will be
updated to clarify that the solution is valid also for
problem with foam pushed through seat pan.
Part description:
Seat pan, Seat cushion foam
Part n:
Several
Bus Chassis
Prototype
Current
Field Quality
Mis-understanding of which
part is leaking. Same area
as before but new failure
mode.
p/n 1779713
Part description:
Sensor housing
Part n:
1779713
Service solution:
Change level sensor housing
Market measure:
Inform the market to check the level sensor
housing before considering changing the
complete expansion tank.
Follow the T&A-plan for latest updates.
Field Quality
Part description:
Air spring
Part n:
1 726 238
Product solution:
Next step: Improved bracket for brake hose
Service solution:
Not decided
Market measure:
TI to be released
Created: 2015-10-12
Updated: 2015-10-14
Belt Tensioner
Part description:
Part number
sc2197391, 2197388
Production solution:
Sealing plug (2013-08)
Carbon strip inside spring (2013-12)
Introduction of alternator decouple
pulley 2016-06.
Service solution:
Not decided
Field Quality
FQIT116144:ACFlexiblecouplingbreaksonN-seriesEEVwithEcoMatgearbox
Problem description:
Flexible coupling breaks after short time in
operation
Production solution:
N/A serial production not affected
Service solution:
Until campaign release, use service kit p/n 2191372
Campaign solution contains the new belt drive
Field Test in IL (V.46), GB & ES (V.49)
Market measure:
RA151806 was approved for whole affected
population (804 buses). Solution includes also
replacement of the PTO from 1.88 to 1.35 ratio
Campaign release: 2016-Q1
Part description:
Flexible coupling / Service kit
Part n:
2160038 / 2191372
FQIT 116144: AC Flexible coupling breaks on N-series EEV with EcoMat gearbox
Field Quality
Production solution:
A manual shut-off valve on the feed
side as well as a non-return valve on
the return will be introduced
Service solution:
Same as production solution. Until TI
release keep 25% of fuel volume when
replacing fuel filters
Market measure:
TI estimated Q2-2016
Field Quality
FQIT 108101: N-series - Fuel spill during fuel filter replacement
Paint
To get your FQFR to the system group make sure the correct main group is used.
This will be used for follow up and reports within Scania R&D. Meaning the information you
send will be forwarded No action does not mean we wont use the information.
Field Quality
FQIT Several : Paint stone chipping
Problem description:
Stone chipping and flaking on plastic parts
Production solution:
Changes have been made in to production
equipment. New pumps is introduced making the
paint mixture more accurate. Paint shop will also
introduce measure equipment to ensure they deliver
good quality according to Scania Standards. The
analyse work done both internally at Scania and at
the university has not pointed to a root cause.
Changes are introduced in spring of 2015 no clear
chassis limits to report.
Market measure:
T&A
Field Quality
Product solution:
Prioritized item within paint
Investigation made in a Research project. Parts sent to a University in
England without finding a clear root cause. The investigation is ongoing.
Part description:
Plastic parts
Field Quality
Product solution:
This is the texture of the part shining
through. To get a better result the part
will need another texture.
The current texture of plastic parts has
been reviewed and approved by R&D.
Market measure:
If a better surface is needed a new
PRS must be sent in using SAIL
(Found on SAIL and the application tab
on the start page)
Part description:
Mirrors, Handles, Elongation of side air
deflector mudguard seal etc.
Part n:
Several
Questions?