J

eneise Mckenzie Minto, MIBA

(954) 907-8331 jeneisem@gmail.com

Operations Manager | Business Process Analyst

Outside the box Doer Cost Reduction Specialist Operational Transformation Strategist
Purposeful Business Analyst, enhancing internal processes by leveraging a gentle assertiveness that inspires
others to synergize toward the department goal of improving efficiencies, adding revenue value and creating
expansion opportunities. Resilient and influential business strategist, entrusted to guide top management in
making sound business decisions. Proficient in Microsoft Office, Excel, PowerPoint, SharePoint, SmartSheet.
Immediate Value Offered
Process Improvement Saved Nova Southeastern University ~$10K per semester and reduced turnaround
time for diploma and transcript delivery from 3 weeks to 5 minutes.
Operational Excellence Streamlined internal procedures and boosted production 22% while leading
operations for assisted living facility.
Strategic Planning Functioned as key catalyst in the seamless execution of the largest system upgrade at NSU
impacting all 24,000+ student accounts.
Strategic Operations Planning SOP Development Cost Reduction Strategies Change Management
Quality Control Staff Training & Development Compliance Vendor Relations Process Re-engineering
Vendor Negotiations Project Execution Data Analysis & Reporting Team Leadership

Professional Experience
Aldridge Pite LLP; Delray Beach, FL
Complaint Verification Specialist | Project Manager | Operations Manager 2013 2015
Hired to drive efforts in minimizing revenue loss, maximizing operational efficiencies and improving case success
rate for real estate law firm by ensuring compliance with evolving state regulations. Partnered with all departments
to gather appropriate data for the compilation of critical reports. Created and enforced SOP manual, facilitating
training and development initiatives for new and existing staff.

Reduced filing errors 75% and saved thousands in lost revenues from improper case filings and after
designing filing manual that ensured compliance with all 67 FL county courts.
Ensured 100% deliverability for project milestones by providing ongoing project support to management.
Appointed to lead the company-wide adaption of new regulations during the modification of Florida
foreclosure filing procedures.

Touch of Klass A.L.F Inc; Plantation, FL

Business Development Specialist | Operations Manager | Operations Analyst 2009 2013
Directed team of 5 Certified Nursing Assistants and reported directly to CEO of small assisted living company
while running core business and all day-to-day operational functions. Uncovered revenue opportunities and
developed long-term growth strategies; introducing new business practices to improve client services.

Grew client base 7 times over and achieved 100% capacity within 6 months of hire with a steady demand
leading to potential for expansion.

Streamlined operations and improved production 22% after assessing existing processes and deploying
structured workflows.

Turned around excessive audit failures and achieved 100% compliance on all state audits by implementing
quality checks, calendaring and regular internal audits.

eneise Mckenzie Minto, MIBA

(954) 907-8331 jeneisem@gmail.com

Professional Experience (Contd)

Nova Southeastern University; Davie, FL
Loan Operations Counselor | Project Manager | Business Analyst 2006 2009
Held accountable for ensuring integrity, accuracy and procedural compliance with financial database of $10M in
weekly loan disbursement funds. Monitored and processed all data uploads, transmissions, modifications and
disbursements. Recognized as go-to resource for identifying opportunities for system upgrades geared at
improving lending operations.

Drove the swift resolution of data integrity issues by providing technical support to as many as 20 financial
aid counselors and 7 call center agents.

Steered the seamless execution of departments largest system upgrade impacting all 24,000+ student
accounts.

Rewrote outdated operating procedures for data transmission and information sharing to protect NSUs
lending license and increase accuracy of loan processing.

Lowered high loan default rates by 25% after compiling list of preferred lenders for uninformed students to
select loans with best interest rates, benefits and debt management options.
Nova Southeastern University; Davie, FL
Coordinator of Degree Conferral and Diploma | Project Director | Business Process Analyst 2005 2006
Oversaw 2 work study assistants who sorted and packaged diplomas and transcripts for distribution, managed
inventory, supported commencement logistics and provided outstanding customer service to graduating students.
Developed and implemented department SOPs to ensure consistency, enhance efficiency and boost productivity.
Offered process improvement recommendations to executive board to resolve operational challenges.

Devised solution to utilize in-house resources and circumvent increasing cost of diploma printing through
third party.
Realized 75% cost improvement for in-house printing program which was experiencing unstable
inventory and excessive costs.
Saved an estimated $10K per semester and decreased turnaround time from 3 weeks to 5 minutes.
Defined and created standard operating procedures for newly adopted protocol.
Delivered data-driven reports to strengthen negotiations with suppliers in efforts of minimizing prices,
streamlining inventory schedules and adopting new inventory tracking system.

Education
Nova Southeastern University, H. Wayne Huizenga School of Business and Entrepreneurship; Davie, FL
Master of International Business Administration 2009
Bachelor of Science in Business Administration; International Business and Marketing 2005