PROFESSIONAL DIPLOMA IN NETWORK

ENGINEERING WITH LAPTOP CHIPLEVEL

TECHNOLOGY
WELCOME TO THE PDNE WITH LAPTOP CHIP LEVEL
TECHNOLOGY TRAINING PROGRAM
OBJECTIVE AND SCOPE OF THE COURSE
We, proudly introduce our PDNE (Professional Diploma in Network
Engineering) with Laptop Chip level Technology course package, for
people aspiring to have careers as network administrators or wireless
administrators who want an objective assessment of their skills who would like
certification of their accomplishments.
Network engineers, sometimes known as network administrators, design,
install and maintain computer communication systems within an organisation
or between organisations. These systems allow workers to share files and
resources, access the internet and email, and
collect and process data.
local area networks (LANs) - connecting
workstations within an office, building or limited
area
metropolitan area networks (MANs) - linking
networks citywide or across a region
wide area networks (WANs) - linking national or
international networks
global area networks (GANs) - combining
networks over an unlimited geographical area.

Network engineers' key responsibilities are to

make sure that an organisation's computer
system has the capacity to meet its business
needs and is secure. Examples of their work can include installing a new
computer-based call handling system for a contact centre or servicing a
bank's ATM Network.
Typical duties include:

Installing new software and hardware

Setting up user-accounts, permissions and passwords

Maintaining adequate security, especially where networks link to the

internet
Finding and fixing faults
Implementing preventative maintenance schedules
Giving technical support for end-users
Providing training on new systems
Carrying out day-to-day administration and monitoring network use
Planning and implementing future developments.

Opportunities come capitalize on the growth!

Whether you're thinking of getting

into networking or have already been a part
of it, you'll find a bright growth path ahead
of you. Starting with network or system
administration, career opportunities can
open up in a lot of areas ranging from
security, storage, WAN management,
wireless, data center management, Unified
Communications, and many others.
Career Path
In an enterprise, a professional will typically
start his career as a LAN administrator. Later with some experience he can
take responsibilities of a senior level network manager who will be into
planning and designing of LAN, including wireless and
security. After acquiring some years of experience in
planning and designing the network, a professional can
take the role of a consultant as he would have
experience in implementing the network setup and also
have knowledge of technologies and hardware
requirements. But to grow, he'll have to enhance his skill
set beyond the knowledge of LAN configuration and
administration, and look ahead to technologies that are
part of networking. A few of the specialized streams of
networking domains, where network professionals are in
demand, include Storage, Security, WAN, Virtualization
/ Consolidation, Wireless and Mobility. The networking
domain has a plethora
of job titles, many of which refer to very similar
and at times identical job roles, like Network
Engineer, Network Administrator, Network
Analyst, Systems Administrator, etc. Now with
specializations coming into picture, new job titles
that are coming up in the enterprises include
Security Analyst for network security, Network
Storage Administrator for storage management
2

and Wireless Network Engineer for a Wi-Fi consulting agency. Let's have a
look at various specialized domains where a network professional can build
his career.
The audience for this course package ranges from people with knowledge in
system administration to individuals who are working in intermediate positions
in the field and also who want an objective assessment of their skills and
would like certification of their accomplishments.
Each section in this course package fully explain common and not so
common
Problems, what cause problems and how to handle problems when they
arrive.

SCHEME OF EXAMINATION AND AWARD OF MARKS

The scheme of examinations shall consist of external end examinations and

internal assessments based on periodical tests, assignments and attendance
in theory subjects and sectional work in practical subjects
a) The total marks (internal and external) for this diploma program will be
as follows

COURSE
(PDNE with
PDLNE)

Module 1
(PDNE)
Module 2
(PDLNE)

FEES

28000/-

DURATION

1 Year
(520 hrs)

PRACTICAL
/THEORY
MARK

600

INTERNAL
MARK

300

TOTAL
MARK

900

ELIGIBILITY: SSLC and Above

Award of internal assessment marks
a) In respects of theory subjects the award of sectional mark will be based
on tests, assignments and attendance in the proportion of 40% of tests,
40% of assignments and 20% for attendance. There will be a minimum
of five tests and the best four of the five taken for the final sectional
marks. In the case of assignments, there will be a minimum of two
assignments which all the five taken in to account for the final sectional
marks.
b)

The class teacher will maintain a record of all marks awarded in

respect of internal assignment. The student can represent their
grievance if any in respect of marks awarded to the head of the
department for clarification.

PDNE WITH PDLNE - TRAINING PROGRAMME

MODULE 1

PROFESSIONAL DIPLOMA IN NETWORK ENGINEERING(PDNE)

SUBJECT TITTLE: PLANNING AND IMPLIMENTING SYSTEM

ADMINISTRATION AND NETWORK SETUP

CONTENT DETAILS
MARKS:

PDNE T001 100 + Internal 50

PDNE L001 100 + Internal 50

The Role of a Computer Service Professional

As computers have evolved, so has the role of the
computer technician.
Matching the rapid pace of change in the
industry, the role of the computer professional is
constantly changing, too. Not too many years ago,
the only tools needed to repair a computer were a
screwdriver, needle-nose pliers, the documentation
for the computer, a boot disk with a few utilities,
and a good MS-DOS reference manual. The
screwdriver is still the standard repair tool, but the
technician is confronted with a wider array of case
types, motherboard designs, processor types, and
operating systemsand a wider array of customer
needs. Today's computer professional needs to be
a technician and diplomat rolled into one, as you
can see by the table that follows.

Title

Skills

Technician

You are able to troubleshoot and repair hardware and software

efficiently and quickly.

Diplomat

You are able to instill in the user (your customer) the confidence
that you are in control and can fix things, even when you are
encountering problems for the first time. You are able to resolve
the problem, even if your customer's (lack of) understanding of the
computer might be part of that problem.

Level 1:Technician Level

It is very important to note that; there are no official prerequisites for learning
this course package (Post Graduate Diploma in Network Engineering). But
you are expected to familiar with the working of electronic circuits and
corresponding technical terms and have at least a basic idea of operating
PCs.
There fore IRS technician level provides you with opportunity to gain the
knowledge base and it gives you the confidence to get started. For the non
technical students or entry-level students, it starts by explaining the basic and
moves on to more complex topics. Once the foundation is established, it
brings you up to date with the latest technology.

Familiarization of PC Components
Overview of computer system

CPU
Input Units
Output Units
Working Storage Units
Permanent Storage

Storage Devices

Primary storage
Secondary storage
Need for permanent storage
Difference between primary and secondary

Layers of PC

Non-Standard Hardware
Firmware-BIOS
Standard Operating System
Standard Application Software
Users

Hardware
Logical Hardware
Peripheral Hardware

Software
Driver Software
Firmware
System Software
5

 Application Software

Types of Operating System

Operating System
Single User Single Tasking
Single User Multi Tasking
Multi User Single Tasking
Multi User Multi Tasking

Different Components of PC

Key Board
Mouse
Monitor
CRT
LCD
Gas Plasma
Hard Disk Drive
IDE
SCSI
SATA
CD/DVD
Floppy Disk Drive
Flash Drive
Tape Drive
ZIP Drive
Power Supply
Mother Board
Processor
Memory
Case

Other Daughter Cards

Video Cards
Sound Cards
Network Interface Cards
Internal Modem
TV Tuner Cards
AGP
SCSI

Identification of Mother Board Components

Processors Sockets and Slots
6

BIOS
Cooling Methods
CMOS Battery
Chipset

Identification of Expansion Slots and Cards

ISA
PCI
AGP
AMR
CNR
PCI Express

Interfaces and Ports

PCMCIA
USB
Fire wire
PS/2
Serial Port
Parallel Port
Game/MIDI Port
Centronics 36, 50, 68
SVideo
DVI

Front Panel Connectors

Power Supply Connectors

AT
ATX Main Power Connection
ATX Auxiliary Power Connection
ATX 12V Connectors
MOLUX Connectors

External Peripherals

Internal and External modems

Printers
Plotters
Scanners
Joystick
Light Pen
Touch Screen
Web Cam
UPS
7

Preventive Maintenance

VIRUS
Anti VIRUS Programs
Cleanup
Using Wrist Strap

Types of Computers

PC
Desktop
Laptop
Palmtop
WorkStation
Server
Mainframe
Mini Computer
Super Computer

MSDOS
DOS Versions
MSDOS File Structure
Directories
Current Directory
Sub Directory
Root Directory
How to Specify the Location of Files
Naming Files and Directories
Primary Name
Extension
Commonly used extensions
Wild cards
How to Install DOS
What LOCK command does?
DOS Commands
Internal Commands
External Commands
Optional Commands
Other Useful Commands
Debug
Mode
Drvspace
Msd
Batch Files
Batch File Commands
Creating batch Files
Configuring Your System
8

Config.sys
Autoexec.bat
Commonly used command in config.sys

MSDOS Memory Types

Conventional Memory
Upper memory area
Expanded Memory
Extended Memory
Upper Memory Blocks

Introducing and Installing Microsoft Windows

(LAB)

The Windows Family

Windows 98
Windows Millennium Edition
Windows NT
Windows 2000 System Requirements
Configuration Preparing for Windows Installation
Decide on the Boot Method(s)
Hardware Requirements and Compatibility
Up Data and Key Files
Hard Drive and File System
Installing Windows
Setup failure detection and recovery
Avoiding crashes
Device drivers installation
Dual booting with DOS
Modify boot records
Control panel applets
Msconfig
SFC
Schedule tasks
Backup
Understanding power management
Creating start up disk
Troubleshooting a Windows 98 Installation
Windows 2000 Installation
Upgrade or Clean Install
Post installation Tasks
Troubleshooting

Outlook expresses (LAB)

Configuring modem
Connecting to internet
Installing outlook express
9

Configuring outlook express

Send and receive mails
Locating and Backing up database file
Restoring mail details
Backup and restore address book
Configuring advanced options

Introducing the Windows Registry

Scanreg
Accessing and Managing the Registry
REGEDIT with Windows 9x,2k.
Examine the Registry Contents

Install and Uninstall software packages

Internet explorer 6
Winzip
Winamp

ASSEMBLING
Installing and multiple configurations of MS DOS with colour display and batch
file creation
CD mounting and drive letter assigning in MS DOS
Extended memory configuration and optimising memory
Load devices drivers to extend memory
Optimising system performances to use 16 bit OS in BIOS level
Different types of windows installations with dos
Feature of windows multi tasking multi monitor support
Drives driver installation and configuring hard were devices,
Control panel applets
Installing and configuring modem
Dial up networking
Outlook express configuration
Converting file system without data loss
Preventive Maintenances using following terms
1.
2.
3.
4.
5.
6.
7.
8.

Scandisk
Defrag
SFC
Ms config
Regedit
Antivirus
Device Manager
Using 3rd Party tools
10

Creating a partition with minimum and maximum size in fat 16 and 32

DIPLOMAT LEVEL
The Diplomat level training will develop a feel for what goes on a
system. So you can rely on your own judgment and observation by making
flowcharts and worksheets and not same table of canned trouble shooting
steps.

Troubleshooting
Use the updated troubleshooting index to track down pesky problems
with every thing from IRQ conflicts to audio quality. When your beloved PC is
in trouble, head straight to this index for help- fast.
Your troubleshooting module has been greatly
enhanced and expanded with thousands of troubleshooting
sheets. No matter how well built your PC is and how well
written its software, something is eventually going to go wrong.
Diagnostic tools can be vitally important to you. Any time your
computer malfunctions.This module covers proper system and
component care, specifies the most failure prone items in
various PC systems and tells you how to locate and identify a
failing component.
This troubleshooting session is designed for people
who will select, install, configure, maintain and repair systems they or their
companees use. To accomplish their task, you need a level of knowledge
much higher than that of an average user. You must know exactly which tool
to use for a task and how to use the tool correctly. This module help you to
archive this level of knowledge.

Windows Troubleshooting

Basic Windows Troubleshooting Approach

Localize and Identify the Problem
Resolve the Problem
Performing a Differential Diagnosis
Dealing with Startup Issues
Operational Issues
Shutdown Issues Working
Through the Phases
Windows Troubleshooting Tools
Operating System Management Tools
Windows 98 MSI Tool
Shutdown and Related Problems
Resource Loss and System Monitoring
The Windows 98 System and Resource Monitor
Resource Meter
11

Registry Recovery
MS-DOS Application Incompatibilities
Wrong MS-DOS Version
Printing Problems
Not booting problems

TROUBLE SHOOTING
1. Various troubles and rectification procedures of motherboard CPUmemory modules- display adapters- monitors- SMPS key boardsFDC- FDDs, HDD CMOS set-up CD ROM driver- sound cardsDMP inkjet printer- scanners- modem- mouse
2. OS related problems (dos, windows 98)
3. Other software installation procedures
4. Virus problem and solution- Antivirus software
5. Common problems
6. Not power in problem
7. No display Problems
8. Not booting Problems
9. Intermittent system hanging problems
10. Intermittent system restarting problems
Implementing Virus Protection
Install Virus Protection Software
Configure Virus Protection Software
Create a Clean Boot Disk
Manually Update Virus Definitions
Remove a Virus

12

Network Engineering
Planning is essential part of any network installation or upgrade. Before you
install or even select new hardware, you must think about issues such as
hardware compatibility, buses requirements, and ergonomics. Planning a
network is a combination of common sense and knowledge about the
hardware & software that make up the network. Therefore, this session of
PDNE with Laptop chip Level Technology program examines some of the
factors you should consider during the network planning static and discusses
how your discussion can affect your future actions.

TERMINOLOGY

Signals and Protocols

Server
Server Farm
Blade Server
Client
Thick/Fat Client
Thin Client
Protocols
Workstation
Host
Node
Servent
Operating Systems
Desktop OS
Network OS
Transmission Types
Broad band
Base band
Bandwidth
Hardware, Operating System and Virtual machine
Different Topologies
Star
Bus
Ring
Mesh
Network Medium
Segments and Backbones
Storage Server
Fault Tolerant Environment
Fault Tolerant
Storage Area Network
Network Attached Storage
13

Circuit Switching
Message Switching
Packet Switching
MAN Dialup Services
Duplex
Login Process
Workgroup
Domain
Overview of Windows 2000
Client-Server
Two Tier Client-Servers
Three Tier Client-Servers
Multi Tier Client-Server
Bluetooth
Clustering
Cluster Categories

IP ADDRESS AND SUBNETTING

IP Address and Sub net mask

Octet
Network ID and Broadcast ID
IP Version
IP Classes
Private and Public IPs
Classless IP Addressing and Sub netting

OSI LAYERS

Evolution of Networks
Standards Organizations
The OSI Reference Model
Advantages of OSI Reference Model
Protocols and devices Used in each layer
The TCP/IP Reference Model
Comparison between two Models

DEVICES

Building Large Networks

Need for an Amplification
Repeater
Hubs
Passive Hubs
Active Hubs
Collision Domain
Broadcast Domain
Problems While Extends a LAN Using Hubs
14

Bridges
Working Principles
Creating MAC Table
Filtering
Forwarding
Flooding
Multi Port Bridges (Switch)
Advantages
Adaptive Switching
ATM Switch
LAN Switch
Bridges vs. Switches
Router
How Router Works
Routing Table Components
Filtering And Forwarding
WAP
Gateway
Modems
LAN Extended
Access Server
CSU/DSU
ISDN Adapter

TOPOLOGIES

What is Topology?
Network Topologies
Hybrid
Mesh
Wireless
Sending the Signal
Terminator
network Expansion
Star Topology
Tree Topology
Trouble Shooting Problems
Hub-based Topology
Network Planning Problem

CABLES
Network medium
How to pick your cabling
Types of cables
co-axial

Thin

Thick
15

Twisted pair
STP
UTP
ScTP
FTP
Optical fiber cable
Single mode
Multi mode
Comparison
Principle of operation
Making twisted pair network cables
Color code standards
Cross over cables
Rollover cables
SERVICES
DHCP

Origins of DHCP
DHCP Components
The DHCP lease process
IP lease Renewal and Release
DHCP relay agent
DHCP Server redundancy
Backing up and restoring DHCP database

ROUTING

What is the need of a Router?

Static Routing
Dynamic Routing
Routed Protocols
Routing Protocols
Adding/Removing Routing Table entry

DNS

Different types of naming systems

Introductions to DNS
Advantage of Domain Naming System
DNS structure
Overview of the Name Resolution Process
How a web client connect a web server using DNS
DNS Queries
16

Forward lookup zone

Reverse lookup zone
Stub zone
Forwarders and delegations
Dynamic DNS
Round robin
Need of DNS in a Company network

Remote Access Service

Overview of RAS
Features of RAS
RAS Client
RAS Server
Dial up Equipment and Wan Infrastructure
Remote access Protocols
Remote Access Security
Managing Remote Access

SECURITY

What is Computer Security?

Password Protection
Enforcing Strong Password throughout Your Organization
Password complexity Requirements
Encryption
Account Policies
Unlocking a User Account
Apply or Modify Account Lockout Policies
Password Best Practices
Security Model
Local Security
File level Security
Proxy Server
Network Address Translation
PAT

TROUBLE SHOOTING THE NETWORK

Using TCP/IP utilities

PING
NETSTAT
NBTSTAT
TRACERT
IPCONFIG
NSLOOKUP
WINIPCFG
17

ARP

General problem solving model

If you are having difficulty to make a network connection

If you cannot ping
If your ping works but having problems with internet connection
If you are on a LAN but cannot connect any other devices
Cannot across a remote computer
ping works only in one direction

PREVENTIVE MAINTENANCE

Fault tolerance
Hardware fault tolerance
Hardware redundancy
Load sharing
Standby synchronization
Bus cycle level synchronization
Memory mirroring
Message level synchronization
Check point level synchronization
Reconciliation on takeover
Implementing fault tolerance on windows networks
Reliable hardware
Reliable storage
Reliable network applications
Hot and Cold spares
Hot spare and hot swapping
Hot, warm and cold sites
Cold spare and cold swapping
Link redundancy
Volume
Volume set
Disk stripping
Mirroring and parity
Disk level fault tolerance
RAID
Server availability
Server Clustering
Disaster Recovery
Back up
Anti VIRUS policies
System updates
Service pack

Introduction to Wireless LANs

18

The Wireless LAN Market

History of Wireless LANs
Todays Wireless LAN Standards
Applications of Wireless LANs
Mobile Offices

Radio Frequency (RF) Fundamentals

Radio Frequency
RF Behaviors
Voltage Standing Wave Ratio (VSWR)
Principles of Antennas
Line of Sight (LOS)
Fresnel Zone
Antenna Gain
Intentional Radiator
Equivalent Isotropic ally Radiated Power (EIRP)
Radio Frequency Mathematics
Units of Measure

Spread Spectrum Technology

Introducing Spread Spectrum

Narrow Band Transmission
Spread Spectrum
Uses of Spread Spectrum
FCC Specifications
Frequncy Hopping Spread Spectrum (FHSS)
How FHSS Works
Frequency Hopping Systems
Direct Sequence Spread Spectrum (DSSS)
How DSSS Works
Direct Sequence Systems
Comparing FHSS and DSSS
Narrow band Interference
Data rate & throughput
Security
Standards Support

Wireless LAN Infrastructure

Access Points
Access Point Modes
Common Options
Configuration and Management
Wireless Bridges
Wireless Bridge Modes
Common Options
Configuration and Management
19

Wireless Workgroup Bridges

Common Options
Configuration and Management
Wireless Residential Gateways
Common Options
Configuration and Management
Enterprise Wireless Gateways
Configuration and Management

Antennas and Accessories

RF Antennas
Omni-directional (Dipole) Antennas
Semi-directional Antennas
Highly directional Antennas
RF Antenna Concepts
Antenna Installation
Wireless LAN Accessories
RF Amplifiers
RF Attenuators
Lighting Arrestors
RF Splitters
RF Connectors
RF Cables

Wireless LAN Organization and Standards

Federal Communications Commission

ISM and UNI bands
Industrial Scientific
Unlicensed National Information In fracture bands
Power Output Rules
Institute of Electrical and Electronics Engineers
IEEE 802.11
IEE 802.11b
IEE 8002 11a
IEEE 802 IIG
IEE Standards Summary
Major Organizations
Wifi Alliance

802.11 Network Architecture

Locating a Wireless LAN

Service Set Identifier
Beacons
Passive Scanning
Active Scanning
Authentication & Association
20

Authentication
Association
States of Authentication & Association
Authentication Methods
Service Sets
Basic Service Set (BSS)
Extended Service Set (ESS)
Independent Basic Service Set (IBSS)
Roaming
Power Management Features
Continuous Aware Mode
Power save Polling

MAC and Physical Layers

How Wireless LANs Communicate

Wireless LAN Frames vs. Ethernet Frames
Collision Handling
Fragmentation
The Communications Process
Modulation
Troubleshooting Warless LAN Installations

Multipath
Effects of Multipath
Troubleshooting Multipath
Solutions for Multipath
Hidden Node
Troubleshooting Hidden Node
Solutions for Hidden Node
Near/Far
Troubleshooting Near/Far
Solutions for Near/Far
System Throughput
Summary
Types of Interference
Narrowband
Weather
Transmission Power
Antenna Type
Environment

Wireless LAN Security

Wired Equivalent Privacy

Why WEP Was Chosen
21

WEP Keys
Advanced Encryption Standard
Filtering
Jamming
WEP Key Management
Temporal Key Integrity Protocol (TKIP)
Wireless Gateways
802.1x and Extensible Authentication Protocol
Corporate Security Policy
Keep Sensitive Information Private
Physical Security
Wireless LAN Equipment Inventory & Security Audits
Using Advanced Security Solutions
Limited and Tracked Access
Security Recommendations
WEP
Cell Sizing
User Authentication
Security Needs
Use Additional Security Tools
Switches, not hubs
Wireless DMZ

22

SUBJECT TITTLE: IMPLIMENTING, MANAGING AND

MAINTAINING AN ENTERPRISE NETWORK
CONTENT DETAILS
MARKS:

PDNE T002 100 + Internal 50

PDNE L002 100 + Internal 50

Introducing Microsoft Windows Server

The Windows Server Family

Windows Server Editions
Installation and Configuration of Windows Server and Active Directory
Installing and Configuring Windows Server
Installing Windows Server

Administering Microsoft Windows Server

Managing Servers with Remote Desktop for Administration

Enabling and Configuring Remote Desktop for Administration
Remote Desktop Connection
Configuring the Remote Desktop Client
Terminal Services Troubleshooting
Installing Terminal Services and Running Remote Administration
Using Remote Assistance
Making the Request for Assistance
Using Remote Assistance

User Accounts

Creating and Managing User Objects

Creating User Objects with Active Directory Users And Computers
Managing User Objects with Active Directory Users And Computers
Creating and Managing User Objects
Creating Multiple User Objects
Creating and Utilizing User Object Templates
Creating Multiple User Objects
Managing User Profiles
User Profiles
Local User Profiles
Roaming User Profiles
Creating a Preconfigured Group Profile
Configuring a Mandatory Profile
Managing User Profiles
Auditing Authentication
23

Group Accounts

Special Identities
Changing the Group Type and Scope
Managing Group Accounts
Creating a Security Group
Modifying Group Membership
Finding the Domain Groups to Which a User Belongs
Modifying Group Membership
Using Automation to Manage Group Accounts

Computer Accounts

Joining a Computer to a Domain

Creating Computer Accounts
Joining a Computer to an Active Directory Domain
Managing Computer Accounts
Managing Computer Object Permissions
Configuring Computer Properties
Finding and Connecting to Objects in Active Directory
Managing Computer Accounts
Troubleshooting Computer Accounts
Deleting and Disabling and Resetting Computer Accounts
Recognizing Computer Account Problems
Troubleshooting Computer Accounts

Files and Folders

Setting Up Shared Folders

Sharing a Folder
Managing a Shared Folder
Configuring Share Permissions
Managing User Sessions and Open Files
Setting Up Shared Folders
Configuring File System Permissions
Configuring Permissions
Inheritance
Effective Permissions
Resource Ownership
Configuring File System Permissions
Auditing File System Access
Configuring Audit Settings
Enabling Auditing
Examining the Security Log
Auditing File System Access
24

Backing Up Data

Fundamentals of Backup
Introducing the Backup Utility
Determining a Backup Strategy
Combining Backup Types
Performing Different Backup Types
Restoring Data
Restoring with the Backup Utility
Restore Options
Restoring Data
Advanced Backup and Restore
The Ntbackup Command
Scheduling Backup Jobs

Printers

Installing and Configuring Printers

Understanding the Windows Server Printer Model
Installing a Printer on Windows Server
Configuring Printer Properties
Connecting Clients to Printers
Installing and Configuring a Printer
Advanced Printer Configuration and Management
Managing Printer Properties
Setting Up a Printer Pool
Configuring Multiple Logical Printers for a Single Printer
Windows Server Printer Integration with Active Directory
Set Up the Printers
Create Printer Users Groups
Assign Permissions to the Printers
Change the Printer Driver

Managing Hardware Devices and Drivers

Installing Hardware Devices and Drivers

Devices and Drivers
Using Device Manager
Users, Administrators, and Device Installation
Driver Signing Options
Installing Device Drivers
Configuring Hardware Devices and Drivers
Updating Drivers
Rolling Back Drivers
Uninstalling Drivers
Resource Configuration
Control Panel and Device Configuration
Configuring Devices
25

Troubleshooting Hardware Devices and Drivers

Recovering from Device Disaster
Device Manager Status Codes

Managing Microsoft Windows Server Disk Storage

Understanding Disk Storage Options

Physical Disks
Logical Volumes
Mounted Volumes
Fault Tolerance
Basic and Dynamic Disks
Configuring Disks and Volumes
Disk Management
Configuring Disks and Volumes
Extending Volumes
Converting Disk Storage
Performing Disk Management Tasks from the Command Prompt
Configuring Disks and Volumes
Maintaining Disk Storage Volumes
Disk Defragmenter
Disk Quotas
Implementing Disk Quotas
Implementing RAID
Implementing Disk Fault Tolerance
Striped Volumes
Mirrored Volumes
RAID Volumes
Mirrored Volumes versus RAID Volumes
Creating Fault Tolerance for the System Volume
Planning RAID Configuration

Recovering from System Failure

Recovering from System Failure

A Review of Recovery Options
Recovery Console
Recovering from System Failure

Understanding Windows Server Networks

Understanding Network Infrastructures

Default Networking and Workgroups
Routing and Windows Server Network Infrastructure
Installing Windows Networking Components
Adding Active Directory to a Windows Infrastructure

26

Understanding TCP/IP

Understanding TCP/IP
Using Public IP Addresses
Using Private IP Addresses
Examining IP Addressing Methods
Subnetting and Supernetting IP Networks
Understanding Subnetting
Estimating Subnet Address Ranges
Summarizing Routes Through Supernetting
Using Classless Interdomain Routing
Using VariableLength Subnet Masks
Working with Subnet Masks and Subnets

Monitoring and Troubleshooting TCP/IP Connections

Analyzing Traffic Using Network Monitor

Understanding Network Monitor
Exploring Network Monitor Components
How Network Monitor Works
Using Network Monitor

Configuring DNS Servers and Clients

Understanding Name Resolution in Windows Server

Comparing DNS and NetBIOS
Disabling NetBIOS
Understanding DNS in Windows Server Networks
Exploring DNS
DNS Components
Understanding How a DNS Query Works
Understanding How Caching Works
Deploying DNS Servers
Installing the DNS Server Service
Configuring a DNS Server
Understanding Server Types
Creating Resource Records
Viewing and Clearing the DNS Server Cache
Installing a DNS Server
Configuring DNS Clients
Configuring Client Settings
Configuring Dynamic Update Options
Configuring TCP/IP Settings for DNS Clients
Configuring a Primary DNS Suffix
Configuring a DNS Server to Perform Recursion

27

Implementing a DNS Infrastructure

Configuring DNS Server Properties

Exploring DNS Server Properties Tabs
Comparing NetBIOS and DNS Name Resolution Traffic
Verifying SRV Resource Records for Active Directory in DNS
Configuring Zone Properties and Transfers
Exploring DNS Zone Properties
Deploying a Secondary DNS Server
Configuring Advanced DNS Server Properties
Creating Zone Delegations
Delegating Zones
Creating a Zone Delegation
Understanding Stub Zones
Benefits of Stub Zones

Configuring DHCP Servers and Clients

Configuring the DHCP Server

Benefits of DHCP
Installing the DHCP Server Service
Authorizing the Server
Configuring Scopes
Assigning DHCP Options
Activating a Scope
Configuring the Client
Verifying the Configuration
Installing and Configuring a DHCP Server
Managing DHCP in Windows Networks
Connecting Clients to Remote DHCP Servers
Performing a Manual Backup of the DHCP Server
Configuring DHCP Servers to Perform DNS Updates
Configuring Dynamic Updates with DHCP
Routing with Windows Server
Configuring Windows Server for LAN Routing
Understanding Routing
Using Routing And Remote Access
Using the Routing And Remote Access Console
Configuring Routing And Remote Access Service Properties
Managing General IP Routing Properties
Working with Routing Tables
Understanding Static Routes
Static Routing Design Considerations
Enabling and Configuring Routing And Remote Access
Configuring DemandDial Routing
Configuring DemandDial Interfaces
Deploying a DemandDial RoutertoRouter Configuration
Configuring NAT
28

Understanding NAT
Troubleshooting NAT
Installing and Configuring NAT
Configuring and Managing Routing Protocols
Understanding Routing Protocols
Configuring RIP
Understanding DHCP Relay Agent

Configuring and Managing Remote Access

Configuring Remote Access Connections

Using DialUp Networking
Using Remote Access Client Addressing
Configuring Remote Access Authentication
Creating a DialUp Access Server
Authorizing Remote Access Connections
Configuring DialIn Properties of the User Account
Understanding Remote Access Policies
Designing a DNS Namespace
Implementing a DNS Name Resolution Strategy
How Many DNS Servers?
Understanding DNS Server Types
Creating Zones
Understanding DNS Server Functions
Creating a Zone
Implementing a NetBIOS Name Resolution Strategy

Introduction to Active Directory

Active Directory Overview
Understanding Directory Services
Why Have a Directory Service?
The Windows Server Directory Service
Active Directory Objects
Active Directory Components
Catalog ServicesThe Global Catalog
Understanding Active Directory Concepts
and Administration Tasks
Replication
Trust Relationships
Change and Configuration Management
Group Policies
DNS
Object Naming
Active Directory Administration Tasks
Planning the Active Directory Infrastructure Design
What Is an Active Directory Infrastructure Design?
Design Tools
The Design Process
29

Installing and Configuring Active Directory

Preparing for Active Directory Installation

Active Directory Installation Prerequisites
Determining the Domain Structure
Determining the Domain Name
Determining the DNS Configuration Method
Configuring a Static IP Address and Preferred DNS Server
Installing and Removing Active Directory
Fixing a DNS Configuration and Installing Active Directory
Verifying Active Directory Installation
Troubleshooting Active Directory Installation and Removal

Administering Active Directory

Using Active Directory Administration Tools

Active Directory Administration Tools
Viewing Active Directory Administration Tools
Backing Up Active Directory
Creating an Active Directory Backup
Scheduling Active Directory Backup Operations
Backing up Active Directory

Installing and Managing Domains, Trees, and Forests

Creating Multiple Domains, Trees, and Forests

Creating Multiple Domains
Creating Additional Domains
Creating a Child Domain
Renaming and Restructuring Domains and Renaming
Domain Controllers
Renaming and Restructuring Domains
Renaming a Domain Controller
Managing Operations Master Roles
Operations Master Roles
Managing Trust Relationships
Trust Relationships
Planning Trust Relationships
Creating Trust Relationships
Managing Trust Relationships

Configuring Sites and Managing Replication

Understanding Sites and Replication

Configuring Sites
Creating Sites
Creating Subnets
Creating, Moving, and Removing Domain Controller Objects in a Site
Configuring Intersite Replication
30

Creating Site Links

Configuring Site Link Attributes

Implementing an OU Structure

Understanding OUs
Understanding OUs
Defining OUs to Delegate Administration
Defining OUs to Administer Group Policy
Defining OUs to Hide Objects
Designing OU Structures
Creating an OU Structure
Creating OUs
Creating OUs to Hide Objects
Creating an OU
Administering OUs

Administering User Accounts

Understanding User Accounts

Local User Accounts
Domain User Accounts
BuiltIn User Accounts
Domain User Account Naming Conventions
Password Requirements and Guidelines
Modifying Domain User Account Properties
Creating, Modifying, and Verifying Domain User Accounts
Managing User Profiles and Home Folders
Understanding User Profiles
User Profile Types
User Profiles Settings in Group Policy
Creating User Profiles
Managing User Profiles
Best Practices for User Profiles
Home Folders
Creating Home Folders on a Server
Managing Home Folders
Unlocking User Accounts and Resetting Passwords

Administering Groups

Understanding Groups
Introduction to Groups
Group Types
Group Scopes
Group Membership
Local Groups
Default Groups
31

Planning Groups
Planning New Group Accounts
Creating and Administering Groups

Administering Active Directory Objects

Locating Active Directory Objects

Using Saved Queries
Locating Objects in Active Directory
Controlling Access to Active Directory Objects
Understanding Access Control
Assigning Standard Permissions
Administering Special Permissions
Setting Inheritance for a Permission
Changing Inherited Permissions
Controlling Access to Active Directory Objects
Delegating Administrative Control of
Active Directory Objects
Delegating Administrative Control

Implementing Group Policy

Understanding Group Policy

Understanding Group Policies
Understanding GPOs
Group Policy Settings
Administrative Templates
How Group Policy Affects Startup and Logging On
How Group Policy Is Applied
Using Security Groups to Filter GPO Scope
Implementing a GPO
Creating a GPO
Creating an MMC for a GPO
Delegating Control of a GPO

Deploying Software with Group Policy

Understanding Software Deployment with Group Policy

Deploying Software with Group Policy
Adding Windows Installer Packages to the GPO and Selecting
Removing Applications Deployed with Group Policy

Administering Security with Group Policy

Understanding Active Directory Security

Understanding Security Administration with Group Policy
Security Settings in Group Policy

32

Installing Microsoft Windows XP Professional

Planning an Installation of Microsoft Windows XP Professional

Installing Windows XP Professional
Performing Post-Installation Tasks
Planning a Microsoft Windows XP Professional Installation
Installing Windows XP Professional

Automating an Installation of Microsoft Windows XP Professional

Introduction to Automating an Installation of Windows XP
Professional
Creating Answer Files
Creating a Uniqueness Database File
Performing an Automated Installation of Windows XP
Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image
Running Sysprep
Configuring Hardware on a Computer Running Microsoft Windows
XP Professional

Installing and Configuring Hardware Devices

Working with Drivers
Troubleshooting Hardware Devices
Adding and removing devices by using the Hardware Wizard
Using Driver Rollback to restore a device driver

Configuring and Managing File Systems

Working with File Systems

Managing Data Compression
Securing Data by Using EFS
Configuring disk compression
Securing files by using EFS.

Troubleshooting the Boot Process and Other System Issues

Securing files by using EFS.
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State
33

Installing New Exchange Servers

Server-Specific Requirements for Exchange

Hardware Requirements
File Format Requirements
Operating System Requirements
Installing and Enabling Windows or Windows Server Services
Running Exchange ForestPrep
Running Exchange DomainPrep
Running Exchange Setup

Moving Exchange Mailbox and Public Folder Contents

Using Exchange Move Mailbox in Task Wizard
Using Microsoft Exchange Public Folder

Inter-Organizational Migration

Identifying Resource Mailboxes

Configuring Outlook Web Access

Consolidating Sites in Exchange

Exchange Server Deployment Tools
Site Consolidation Tools

LINUX SESSION

Linux History
Linux Installation (Text Mode and Graphics Mode)
Linux packages
Abt Shell, Doemon, Kernel
Linux Grub, Run levels, Editions in Linux
User level commands
User and group administration
RPM package installation
Partition and File System
LVM manager
RAID
File compression
Mounting Volume
Permissions
Printing in Linux
Remote login service
NFS
File sharing between Windows and Linux ( SAMBA Server)
DHCP
DNS
Web server
Web accessing in Linux
34

SUBJECT TITTLE: PLANNING AND IMPLIMENTING WIDE

AREA NETWORK

CONTENT DETAILS
MARKS:

PDNE TE001
PDNE LE001

100 + Internal 50
100 + Internal 50

Internet working

Internetworking Basics
Internetworking Models
The OSI Reference Model
Ethernet Networking
Ethernet cabling
Data Encapsulation
The Cisco Three-Layer Hierarchical Model

Sub netting, Variable Length Subnet Masks (VLSMs), and

Troubleshooting TCP/IP

Subnetting Basics
Variable Length Subnet Masks (VLSMs)
Summarization
Troubleshooting IP Addressing

Ciscos Internetworking Operating System (IOS)

The IOS User Interface

Command-Line Interface (CLI)
Router and switch Administrative Configuration
Router Interface
Viewing, Saving, and Erasing Configuration

Managing a Cisco Internetwork

The Internal Components of a Cisco router

The router Boot Sequence
Backing Up and Restoring Cisco IOS
Backing Up and Restoring the Cisco Configuration
Using Cisco Discovery Protocol (CDP)
Using Telnet
Resolving Hostnames
Checking Network Connectivity and Troubleshooting

35

IP Routing (LAB)

Routing Basics
The IP Routing Process
Configuring IP Routing in our Network
Dynamic Routing
Distance-Vector Routing Protocols
Routing Information Protocol (RIP)
Interior Gateway Routing Protocol (IGRP)
Verifying Your Configuration

Enhanced IGRP (EIGRP) and Open Shortest Path First (OSPF)

(LAB)

EIGRP Features and Operation

Using EIGRP to Support Large Networks
Configuring EIGRP
Load Balancing with EIGRP
Verifying EIGRP
Open Shortest Path First (OSPF) Basics
Configuring OSPF
Verifying OSPF Configuration
OSPF and Loop back Interfaces
Troubleshooting OSPF
Configuring EIGRP and OSPF Summary Routes

Layer 2 Switching and Spanning Tree Protocol (STP) (LAB)

Before Layer 2 Switching

Switching Services
Spanning Tree Protocol (STP)
Configuring Catalyst Switches
Cisco Network Assistant

Virtual LANs (VLANs) (LAB)

VLAN Basics
VLAN Memberships
Identifying VLANs
VLAN Trunking Protocol (VTP)
Routing between VLANs
Configuring VLANs
Configuring VTP
Telephony Configuring Voice VLANs
Using the CAN to configure VLANs and Inter-VLAN Routing

36

Security (LAB)

Perimeter, Firewall, and Internal Routers

Recognizing Security Threats
Mitigating Security Threats
Introducing to Access Lists
Extended Access Lists
Advanced Access Lists
Monitoring Accessing Lists

Networking Address Translation (NAT) (LAB)

When do We Use NAT?

Types of Network Address Translation
NAT Names
How NAT Works
Testing and Troubleshooting NAT

Internet Protocol Version 6 (Ipv6)

Why Do We Need Ipv6?

The Benefits and Uses of Ipv6
Ipv6 Addressing and Expressions

Wide Area Networks

Introducing to wide Area Networks

Cable and DSL
Cabling the Serial Wide Area Network
High-Level Data-Link Control (HDLC) Protocol
Point-to-Point Protocol (PPP)
Frame Relay POINT TO POINT, MULTIPOINT

37

MODULE 2

Professional Diploma in Laptop Network Engineering(PDLNE)

Laptop Chip level Using BGA
Ball Grid Array Reworkstation Machine.
BGA REWORK STATION
Unlike surface mount components with leads around the perimeter (i.e. QFP),
Ball Grid Array (BGA) packages contain a matrix of solder spheres on the bottom
side. From a design standpoint, one of the benefits that a BGA offers versus a QFP is
having greater number of I/O connections over the same amount of real estate. The
disadvantage however, is that those I/O connections are now hidden making rework a
more complicated process requiring specialized equipment. The success of ball grid
array (BGA) placement on electronic assemblies is as much a matter of proper
preparation and planning, as it is technique. In some designs, it is more appropriate to
apply BGAs using a rework station that isolates the placement of the device, without
subjecting the entire assembly to thermal reflow.
This is especially beneficial in board constructions
where the numbers of BGAs are limited, and the
application of the solder paste is difficult, due to
small pitch features that stretch the limitation of the
stencil construction. Another application for rework
stations, involves very large and thermally
conductive BGAs, which will not uniformly reflow
with other components on the assembly, and may
require special process parameters for their proper
placement. The most common use of BGA rework
stations are for assemblies requiring BGA removal
and replacements due to failures in the initial
assembly
stage.
There are several types of BGA rework stations with different means of applying
thermal energy to the BGA. Some systems use top convection heaters for nozzles that
are applied directly over the part while bottom infrared (IR) systems heat the entire
assembly. There are also rework stations that apply a direct IR laser onto the part to
minimize the heat gradient across adjacent devices
BGAs full spelling is: Ball Grid Array, which is a very widely used chip type in
consumer electronics, such as cell phone, laptop, computer, game player and so on.
BGA is so popular just because they are small but with multifunction. It can make
electronic very thin and room saving, such as iPad, iPhone, and tablets and so on.
They are beautiful design, fashionable but with so many amazing functions just
because they are using many good designed BGAs. Since BGA is so important in
todays consumer electronics fields and what is more, they need long time and rich
38

experienced engineer to develop, their prices are very expensive and the use time is
limited, like GPUs, CPUs and so on.
De- Soldering ICs Using BGA Rework Station
Temperature control device and multifunction
nozzles of outstanding quality make the BGA Rework
Station suitable for multiple purposes. At BGA
Rework Station soldering and de-soldering work can
be conducted with accuracy.BGA Rework Station
offer Flexible uses for all different kinds of
components like SMD, BGA, CBGA, CCGA, CSP,
QFN, MLF , PGA and All Epoxy undefiled micro
BGA, etc. It also includes Complete reworking
Processes (PR-Heating, Soak, Re-Flow & Cooling)
stages are achieved for an accurate and standard
reworking process. Some of the BGA Rework Station has IR Technology with no
effect on adjacent Component and Guaranteed homogenous and safe uniform heat
distribution. We can also ensure guaranteed delivery of the heat energy at the precise
time and location using BGA Rework Station. Operation of the BGA Rework station
machine is a breeze compared to conventional hot air systems. There are no nozzles,
making setup a snap. The user can focus the heat to desired areas, and prevent damage
to sensitive or nearby components. Using the included X-Y table, and the built in laser
pointer, the PCB can positioned accurately to allow reworking. After securing the
motherboard by the board holders clamps, an operator installs a vacuum pick up tip
and nozzle suitable for the BGA device. Implementing machines optics, the nozzle is
aligned over the component. A pre-established profile is selected from the software
library and Start icon is selected. At this point the process is hands-off. Rework
station automatically drives the nozzle down to a board and covers the BGA. Machine
then activates vacuum pick up tip so as to remove the component once reflow is
achieved and the heating cycle is initiated.

Re-Balling BGA ICs

There are many tools on the market which
will remove residual solder from BGA
components. These include hot air vacuum tools,
solder wick, and (our preferred method) low temp
wave solder (220deg C.) Any of these tools, if
used properly, work well with our Solderquik
BGA Preforms. Be sure to use caution throughout
the deballing process, as it contains numerous
potentially damaging mechanical and thermal
stresses.

39

Soldering ICs Using BGA Rework Station

Once pads on a board have been cleaned
to remove residual solder, the component may be
installed. BGA Rework Station is the right tool
to fix the BGA ICs on the mother board.

Hot Air Blowers VS Infra Red BGA Rework Station

Hot Air is older and traditional, been around for about a decade. IR is
relatively new in the reworking market. Hot Air gives uneven heating. IR provides
more even heat due to absorption rather than penetration thus a simple benefit of IR is
it can remove plastic components, such as a CPU socket, with IR it penetrates the
solder joints and does not burn or melt the plastic. IR is usually silent in operation
because it has no air flow, while Hot Air uses a forced air system which is heated. In
order to properly rework a BGA component, the rework station must contain features
like software controlled sequencing and thermal management, and automation. These
features not only simplify the process but also enable achieving high quality results on
a consistent basis.

CONTENT DETAILS
Laptops and Portable Devices

What is laptop?
History of laptop,
Advantages of laptop instead of a desktop pc
Places you should never use your laptop.

Familiarization of all parts of laptop,

Components of laptop
Bottom case
Top case
outside components,
Inside components rear view of outside components, inner view -inside
components
Top case: - inside of laptop display (TFT / LCD) inner panel LED,
Keyboard status led
All parts of laptop,
Laptop booting process

40

Basics of Electronics:

Alternate Current
Direct Current
Voltage
Current
Frequency
Resistance
Earthing

Components and Tools

Resistor
Capacitor
Inductor
Diodes
Zener diode
Transistor
MOSFET
Difference between transistor and MOSFET
Transformers
Battery
Basic Gate,
Combination gate,
Exclusive gate.
AND,OR,NOT,NAND,XOR,XNOR etc.
Parallel and Serial Data
Clock Signal
Integrated circuits
Testing components with Multi meter
Concept of Electronics Circuit Troubleshooting
Different Tools used for Laptop servicing

POWER Supply

Rectification and Filtering

SMPS
Types of adapter
Direct adapter
Sample configuration
Manufacturer
Laptop adapter voltages
Laptop AC adapters voltage
Universal adapter
Polarity
Fuse

Assembling & Disassembling Laptop

41

Processor removing method

Soldering and Desoldering

Tools required for laptop servicing
Card level service,
Chip level service,
Cold checking
Hot checking,

INSIDE COMPONENTS:

Architecture of Computer
Architecture of Mother Board
POST Process

Motherboard

Types of motherboard
With inbuilt ram,
Without inbuilt ram,
Branded motherboards,
How to dismantling a motherboard safely,
Bus architecture,
Data bus,
Address bus,
Control bus

Various Sections

Power inverter section,

Processor section
RAM section,
Chipset section (South Bridge & North Bridge)
I/O section,
Clock section,
Audio section,
Vga display section,
PCMCIA sections,
Wireless (Wi-Fi), LAN section
CMOS section,
BIOS section

Power Inverter Section

Laptop fuse
Power connector changing method.

Battery:

Types: Internal Battery

Nickel Cadmium,
Nickel Metal Hydride
Lithium Ion
How Battery Works
Inside a Lithium-ion Battery Pack,

42

External Battery,
Laptop Power Connectors,
Battery Booster
Battery-safety instructions,

IO Section

Super I/O,
I/O IC in Laptop motherboard,
I/O section,
I/O chip in-built in graphic chip & its details
Clock IC & Real Time Clock IC (RTC)
Working function,
Audio IC, Audio IC, Onboard IC Identification

RAM:-Random Access Memory

RAM Working Function,

Types Of RAM-STATIC RAM (SRAM),
DYNAMIC RAM (DRAM),
DRAM Working Function,
Types of Dynamic RAM,
Types of Laptop RAM,
Types of SODIMM,
Types of Micro DIMM,
Types of RAM Slots,
RAM Bus Speed,
How to fix a RAM?,
RAM Manufacturing Companies,
Capacity of RAM,
How to find Ram serial no?
How to upgrade a RAM?

HARD DISK

Types of Hard Disk,

IDE Hard Disk,
SATA Hard Disk,
Capacity of Internal HDD,
Capacity of External Hard disk,
Hard disk Data Recovery,
Hard disk Connectors & Cables,
Laptop IDE to Desktop IDE Connector IDE Hard Disk Jumper Settings,
External HDD,
Hard disk Manufacturing Companies,
Replace a laptop HDD

WIFI card:

Wireless In-built card

Types & Its Details

PCMCIA CARD

Types

43

Specifications
Size of the card
Types of PCMCIA card
Classification of PCMCIA card
PCMCIA card
Compo card
Dual PCMCIA card
Card bus
Difference between PCMCIA card and card bus
Variety of PCMCIA card
PCMCIA card reader
Manufacturing companies,

Exhaust Fan:

Types
Uses
Troubleshooting

Processor and Heat Sink

Processor section
What is laptop processor?
Laptop processor sockets
Some processor sockets
Types of processor sockets
Laptop heat sink
Heat sink changing procedure
Processor near SMD components ic
Types of processor family
Intel core2 duo mobile processor
Intel Pentium processor family
Processor manufacturing companies
B.amd processors
Processor disconnecting method
How to reduce CPU / laptop heat

Display

Types of display,
Liquid Crystal Display,
Models of LCD Display,
How LCD display works,
Cold cathode fluorescent lamp (CCFL), display layers
Components of LCD module,
LCD display,
Comparison of display,
Manufacturers, LCD panels,
TFT-LCD,
7 layers of TFT screen,
CCFL inverter,
CCFL for TFT LCD backlighting
CCFL lamp

44

TFT-LCD VGA connector

Different between LCD & TFT
Disassembling a laptop display

Identify the fundamental principles of using Laptops and portable

devices

Identify names, purposes and characteristics of laptop-specific:

Form factors such as memory and hard drives
Peripherals (e.g. docking station, port replicator and media /
accessory bay)
Expansion slots (e.g. PCMCIA I, II and III, card and express bus)
Ports (e.g. mini PCI slot)
Communication connections (e.g. Bluetooth, infrared, cellular
WAN, Ethernet)
Power and electrical input devices (e.g. auto-switching and fixedinput power supplies, batteries)

Install, configure, optimise and upgrade laptops and portable devices

Configure power management
o Identify the features of BIOS-ACPI
o Identify the difference between suspend, hibernate and
standby
Safe removal of laptop-specific hardware such as peripherals,
Hot-swappable devices and non-hot-swappable devices.

Use procedures and techniques to diagnose power conditions,

video, keyboard, pointer and wireless card issues,
o Verify AC power (e.g. LEDs, swap AC adapter)
o Verify DC power
o Remove unneeded peripherals
o Plug in external monitor
o Toggle Fn keys
Laptop opening Method,
How to Open Hinge
How to open Battery, RAM, Keypad, Touch pad, HDD, PCMCIA
Basic Trouble Shooting

Using Blowers
Battery Problems,
Not Booting,
No charging,
Less battery backup,
Adapter Problems,
No Output,
Intermediate O/P,
Low Output,
Keypad Problems,

45

Touch pad/Pointers Not Working,

Sound Not Working
Intermediate Sound,
Low Sound
Ethernet Port Not Working,
Mouse (Internal) Not Working
Docking Station Not Working,
On/Off Switch Problems
CD/DVD Related Problems,
Over Heat problems,
Lock Problems,
Broken Problems
Handling problems,
Inner Noise problems,
RAM Related Problems
Hard Disk Related Problems,
Not Booting/Dead set Problems
When Working, Immediately Off
Charging Problems,
CMOS Related Problems
Hard disk Not detect Problem
Direct Error Display,
Password Related Problems
Processor Related Problems
Wireless (Wi-Fi) Not Working,
Power On-Immediately Processor Fan Off,
LCD Related Problems,
No Display-Light Ok
Intermediate Display,
No Display-No Light
Scrambled Display,
Black & White Display
LCD Changing Problems,
OS Related Problems
Water Damage,
Hanging Problems
Laptop Dead Problems,
Motherboard Problems

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