Faculty Name

Subject name
Year
Degree & Branch

RAJALAKSHMI ENGINEERING COLLEGE,

Thandalam, Chennai 602 105
Department of Mechanical Engineering
Lesson Plan
: Mr. A. Rajkumar
Staff Code
: Total Quality Management
Subject Code
: IV
Sem.
: B.E. Mechanical
Sec.

: ME 32
: GE2022
: VII
:B

COURSE OBJECTIVE
To understand the Total Quality Management concept and principles and the various tools
available to achieve Total Quality Management.
To understand the statistical approach for quality control.
To create an awareness about the ISO and QS certification process and its need for the
industries.
COURSE OUTCOMES
Students are able to understand the importance of quality for survival.
Learn new techniques and tools for improving quality.
Get exposed to recent quality standards like ISO, TQM, etc.
S.No

Date

1.

19.6.13

2.
3.
4.
5.
6.
7.
8.
9.

21.6.13
24.6.13
24.6.13
26.6.13
28.6.13
1.7.13
1.7.13
3.7.13

10.

5.7.13

11.

8.7.13

12.

8.7.13

Period Unit/Topic
I / INTRODUCTION Need, Evolution,
4
Definition of Quality,
1
Dimensions of Quality,
6
Quality Planning,
7
Basic concepts of TQM
4
Definition of TQM
1
TQM framework
6
Deming Philosophy
7
Jurans 14 points, Crossby 14 points
4
Barriers to TQM
II / TQM PRINCIPLES Leadership
1
Strategic quality planning, Quality
statements
Customer focus Customer orientation,
6
Customer satisfaction, Customer
complaints
7
Customer retention

T/R Book
T1

Page
1

T1
T1
T1
T1
T1
T1
T1
T1
T1

8
44
173
173
2,9
17,34
41,44
27
55-84

T1

55-84

T1

55-84
1

13.

10.7.13

14.

12.8.13

15.

15.7.13

16.
17.

15.7.13
17.7.13

7
4

18.

19.7.13

19.

22.7.13

20.

22.7.13

21.
22.
23.

24.7.13
26.7.13
29.7.13

4
1
6

24.

29.7.13

25.

31.7.13

26.
27.

2.8.13
5.8.13

1
6

28.

5.8.13

29.
30.
31.
32.
33.

7.8.13
9.8.13
12.8.13
12.8.13
14.8.13

4
1
6
7
4

34.

16.8.13

35.

19.8.13

36.

19.8.13

37.

21.8.13

38.
39.

23.8.13
26.8.13

1
6

40.

26.8.13

41.
42.

28.8.13
30.8.13

4
1

43.

2.9.13

44.

2.9.13

Employee Involvement Motivation,

Empowerment,
Teams, Recognition and Reward,
Performance Appraisal, Benefits,
Continuous Process Improvement Juran
Trilogy,
PDSA Cycle
5S, Kaizen,
Supplier Partnership Partnering,
sourcing,
Supplier Selection, Supplier Rating,
III / TQM TOOLS & TECHNIQUES
I- The seven tools of quality
New Management Tools

T1

89-96

T1

97-121

T1

125-133

T1
T1
T1

125-133
144
153-160

T1
T1

162-171
461-508

Six-sigma: Concepts

T1
R6
R6

471
3.10,3.15
3.15

Benchmarking Reasons to Benchmark,

Benchmarking Process,
Benchmarking Process (Case study)
FMEA Stages of FMEA.
IV / TQM TOOLS & TECHNIQUES
II - Quality circles
Quality Function Deployment (QFD)
House of Quality, QFD Process, Benefits
QFD - continued
Taguchi Quality Loss Function,
QLF problems
Total Productive Maintenance (TPM)
Concept, Improvement Needs,

R6

3.31

R6
R6
R6

3.25
3.35
3.37

T1
T1
T1
T1
T1
T1

207-220
315-345
315-345
561,
561
431-438

Cost of Quality Performance measures

T1
T1

380-400
253

T1

254

T1
T1
T1

255
255
258-281

T1
T1
Case studies of TQM implementation in T 1

293
298-308
298-308

Six Sigma - methodology

Six Sigma - applications to manufacturing,
service sector

V / QUALITY SYSTEMS
Introduction
Need for ISO 9000 and Other Quality
Systems
ISO 9000:2000
Quality System Elements,
Implementation of Quality System,
Documentation, Quality Auditing
TS 16949 ISO 14000 Concept,
Requirements and Benefits of ISO 14000

manufacturing and service sectors

including IT.
Case studies of TQM implementation in T 1

298-308
2

45.

1.

4.9.13

manufacturing and service sectors

including IT.
Case studies of TQM implementation in T 1
manufacturing and service sectors
including IT.

298-308

TEXT BOOK
Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc.
2003. (Indian reprint 2004). ISBN 81-297-0260-6.

REFERENCES
1.
James R.Evans & William M.Lidsay, The Management and Control
th
of Quality, (5 Edition), South-Western (Thomson Learning), 2002 (ISBN 0-32406680-5).
2.
Feigenbaum.A.V. Total Quality Management, McGraw Hill, 1991.
3.
Oakland.J.S. Total Quality Management, Butterworth
Hcinemann Ltd., Oxford. 1989.
4.
Narayana V. and Sreenivasan, N.S. Quality Management
Concepts and Tasks, New Age International 1996.
5.
Zeiri. Total Quality Management for Engineers, Wood Head
Publishers, 1991.
6.
S.Ramachandran Total Quality Management