Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
RESEARCH PROJECT
ON
MARKETING STRATEGIES OF AIRTEL AND IDEA
SUBMITTED BY:
Malkhan Singh
BBA Faculty
Session 2015-2016
Ch. Harchand Singh Group of Colleges
Khurja Bulandshahr (College Code 721)
CONTENTS
o
o
Acknowledgement
Preface
Introduction
Airtel
Idea
Objective of the study
Research Methodology
Analysis and Interpretation
Findings
Limitations of the study
Suggestions and Recommendation
Conclusion
Annexure
Bibliography
Questionnaire
DECLARATION
Malkhan Singh
PREFACE
A determination to succeed is the only way to succeed. For
this, it is very important that all knowledge, which we have, should
be translated into action. It is only then that we can achieve
something. Project work is the way to convert our raw talent into
potential management. Classroom knowledge can only then be
efficient when it is effectively wedded to the realities of the
situation existing outside the classroom. In this project work place
an important role. In this regard, I was given a project entitled
MARKETING STRATEGY OF AIRTEL AND IDEA
ACKNOWLEDGEMENT
Success is not brought inherited. It is a product of what we put in. Success
begins with a good feeling about where we are and a positive attitude about
where we want to be. With this willingness, I have started this project.
First of all, I would like to thank to the supreme power, the almighty
god, who has always guided me to work on the right track of my life and has
always blessed me with his blessing by giving me the best. Next to him are
my parents, whom I am greatly indebted for having me brought up with love
and encouragement.
Next comes a person, without whose guidance and encouragement,
this project report would not have been successful. So, I would like to
express my gratitude towards Ms. Puja Mann, HOD, N.C.College of
Engineering, Israna.
Malkhan Singh
EXECUTIVE SUMMARY
First of all we have to know the meaning of research, research
is increasing the knowledge in existing knowledge or we
can say that search for new ideas. So, I am taking out my
research to find out the perception of the consumers
towards different cellular services, I prepared my
questionnaire and record the responses of consumers.
The presented report is an effort to find solution for the present day Problem in
the cellular service providers. Where the Company interested to find out the
solution for the fact that being a AIRTEL the Number one in the cellular service
provider I proposed them to undertake a Strategic Market Research where we
would Read the Market perception of the AIRTEL and IDEA . Starting with the
Retailers perception and then the Companys Perception and finally Customers
perception. We have presented this Research study with respect to three different
Areas with different samples size and completely different set of response
Parameters.
The sampling technique used in all the three spheres of Research is Exploratory.
The data collected under all the three distinct perception point is completely
primary data as I was the prima fascia for theses responses. Primary data are
collected taking the view of consumers towards these cellular services.
And
secondary data also collected from the secondary sources like the customer care
services, business magazines.
As a result of this research I have see the loose pools of the company to modify
their strategy at certain points with respect to all the three perception nodes. In
the Retailers perception segment I have suggested the Company to increase the
number of visits at retailer outlet and boost the retailer with emotional support
and confidence. In Company perception I suggested them to improve the cellular
services and introduce some new schemes to consumers with customer attracting
schemes which should be available at dealers.
INTRODUCTION TO COMPANY
Today the tele communication sector is very important in INDIA. There is very
tough competition between various companies. Now a days telecommunication
companies offering various plans or benefits to customers to outstand the
competition in the market. So, the telecommunication industry, in a way, creates
employment for people. So, I am here to study the marketing strategy of
companies on the consumers.
After the liberalization of the Indian Telecom Sector in 1994, the Indian cellular
market witnessed a surge in cellular services. By 2005, there were a total of 12
players in the market with the five major players being Bharti Tele-Ventures
Limited (Bharti), Bharat Sanchar Nigam Limited (BSNL), Hutchinson-Essar
limited (Hutch), Idea Cellular limited (Idea) and Reliance India Mobile (RIM),
and Tata Indicom.
As competition in the telecom arena intensified, service providers took new
initiatives to woo customers. Prominent among these were - celebrity
endorsements, loyalty rewards, discount coupons, business solutions and talk
time schemes. The most important consumer segments in the cellular industry
were the youth segment and the business class segment. The youth segment was
the largest and fastest growing segment and was therefore targeted most heavily
by cellular service providers.
Bharti Tele-Ventures adopted celebrity endorsement as its chief promotional
strategy. By 2004 it emerged the unprecedented leader commanding the largest
market share in the cellular service market. Hutch implemented the celebrity
endorsement strategy partially, relying primarily on its creative advertising for
the promotion of its brand. BSNL, on the other hand, attracted the consumer
through its low cost schemes. Being a state owned player, BSNL could cover
rural areas, and this helped it increase its subscriber base. Reliance was another
player that cashed on its innovative promotional strategies, which included
celebrity endorsements and attractive talk time schemes. Idea relied heavily on
its creative media advertising sans celebrities.
AIRTEL
Airtel comes to you from Bharti Tele-Ventures Limited - a part of the biggest
private integrated telecom conglomerate, Bharti Enterprises. A consortium of
giants in the telecommunication business. In it's six years of pursuit of greater
customer satisfaction, Airtel has redefined the business through marketing
innovations, continuous technological up gradation of the network, introduction
of new generation value added services and the highest standard of customer
care.
Bharti is the leading cellular service provider, with an all India footprint
covering all 23 telecom circles of the country. It has over 12 million satisfied
customers.
Cellular telephony was introduced in India during the early 1990s. At that time,
there were only two major private players, Bharti (Airtel) and Essar (Essar) and
both these companies offered only post-paid services. Initially, the cellular
services market registered limited growth.
Moreover, these services were mostly restricted to the metros. Other factors such
as lack of awareness among people lack of infrastructural facilities, low standard
of living, and government regulations were also responsible for the slow growth
10
of cellular phone services in India. Although the cellular services market in India
grew during the late 1990s (as the number of players increased and tariffs and
handset prices came down significantly) the growth was rather marginal. This
was because the cellular service providers offered only post-paid cellular
services, which were still perceived to be very costly as compared to landline
communications.
Following this realization, the major cellular service providers in India, launched
pre-paid cellular services in the late 1990s. The main purpose of these services
was to target customers from all sections of society (unlike post-paid services,
which were targeted only at the premium segment). Bharti Tele-Ventures is one
of India's leading private sector providers of telecommunications services based
on an aggregate of 15,844, 382 customers as of October 31, 2005, consisting
of 14, 740, 366 GSM mobile and 1, 104, 016 broadband & telephone customers
The businesses at Bharti Tele-Ventures have been structured into two main
strategic business groups - the Mobility Leaders business group and the Infotel
Leaders business group. The Mobility business group provides GSM mobile
services across India in twenty-three telecom circles, while the Infotel business
group provides broadband & telephone services, long distance services and
enterprise services. All these services are provided under the Airtel brand.
Bharti Enterprises has been at the forefront of technology and has revolutionized
telecommunications with its world class products and services. Established in
11
1976, Bharti has been a pioneering force in the telecom sector with many firsts
and innovations to its credit.
Bharti provides a range of telecom services, which include Cellular , Basic,
Internet
and
recently
introduced
National
Long
Distance.
Bharti
also
manufactures and exports telephone terminals and cordless phones. Apart from
being the largest manufacturer of telephone instruments in India, it is also the
first company to export its products to the USA. Bharti Tele-Ventures through its
subsidiary Bharti Telenet Limited (BTNL) holds the right to establish, maintain
and operate a fixed-line telephone network in Haryana through a license valid for
20 years from October 8, 2001.
BTNL provides fixed-line services to approximately 114,400 customers as of
March 31, 2005 under the brand Airtel. BSNL also operates a fixed-line
telephone service within the same geographical area.
Bharti is the leading cellular service provider, with a footprint in 16 states
covering all four metros. It has over 12 million satisfied customers
Bharti Enterprises has successfully focused its strategy on telecom while
straddling diverse fields of business. From the creation of 'Airtel', one of India's
finest brands, to becoming the largest manufacturer and exporter of world class
telecom terminals under its 'Beetel' brand, Bharti has created a significant
position for itself in the global telecommunications sector. Bharti Tele-Ventures
12
is today acknowledged as one of India's finest companies, and its flagship brand
'Airtel', has over 12 million customers across the length and breadth of India.
While a joint venture with TeleTech Inc., USA marked Bhartis successful foray
into the Customer Management Services business, Bharti Enterprises dynamic
diversification has continued with the company venturing into telecom software
development. Recently, Bharti has successfully launched an international venture
with EL Rothschild Group owned ELRO Holdings India Ltd., to export fresh
Agri products exclusively to markets in Europe and USA Bharti Tele-Ventures
vision for its mobile business is To make mobile communications a way of life
and be the customers first choice.
The mission is to meet the mobile communication needs of the customer through
1) error free service 2) Innovative products and services and 3) cost efficiency.
The Companys strategic objective is to consolidate its leadership position
amongst the mobile service providers in India.
The Indian mobile market, according to the COAI, has increased from
approximately 1.2 million subscribers as of March 31, 1999 to approximately
41.03 million subscribers as of March 31, 2005.
Despite this rapid growth, the mobile penetration rate in India, at approximately
3.9% as of March 31, 2005, is significantly lower than the average mobile
penetration rate in other Asian and international markets.
13
The number of mobile subscribers in India is expected to show rapid growth over
the next four years. By 2006 it is projected at 50 million by COAI and 44 million
by Gartner.
14
Source:
(1) Population estimates are as per National Census, 2001 and are as of March 1,
2001. The population for Uttar Pradesh (West) circle is approximately 37% of the
total population
(2) Wireless subscriber statistics are as of March 31, 2005 and are based on data released
by COAI. Wireless market size comprises the total number of wireless subscribers of all
(3) Demographics of Maharashtra and Tamil Nadu do not include demographics of state
capitals
(metros)
Mumbai
and
Chennai
respectively.
(4) Demographics of Haryana does not include Faridabad & Gurgaon as they are
included in Delhi & NCR. Similarly demographics of Uttar Pradesh (West) &
Uttaranchal does not include Noida & Ghaziabad as they are included in Delhi
NCR.
The significant growth in the Company's mobile business has been through a
combination of organic growth and acquisitions of additional licenses and has
been summarized below. The information given below is for the total market and
is not representative of our market share or network coverage
15
.
As of Mar 31,
As of March 31,
1999(1) 2000(2) 2001(3)
Number of Mobile licenses held by us
Total mobile subscribers in India (in millions)
1.12
1.88
3.58
0.21
0.57
1.28
18%
30%
36%
2006
2005(4)
23
41.03
41.03
100%
1)
2)
3)
4)
5)
16
MOBILE STRATEGY
coverage
to
maximize
its
revenues
and
margins.
17
Airtel values
Inn
venturing
We will generate and implement entrepreneurial and innovative ideas, which will
continuously create new growth engines.
Customer
First
We are committed to delivering service beyond the expectations of the customer. Our
quality of customer responsiveness clearly differentiates us from others.
Performance
Culture
Valuing
Partnership
We are committed to building exemplary relationship with our partners, which stand on
the principles of mutual trust and mutual growth.
18
Valuing
People
We nurture an environment where people are respected and their uniqueness is valued.
We believe that people are our key differentiators.
Responsible
Corporate
Citizenship
Ethical
Practices
We will uphold the highest ethical standards in all internal and external relationship. We
will not allow misuse or misrepresentation of any kind.
19
Board of Directors
The Board of Directors of the Company has an optimum mix of Executive and
Non-Executive Directors, which consists of three Executive and eleven NonExecutive Directors.
The Chairman and Managing Director, Mr. Sunil Bharti Mittal, is an Executive
Director and the number of Independent Directors on the Board is more than 50%
of the total Board strength. The independence of a Director is determined on the
basis that such director does not have any material pecuniary relationship with
the Company, its promoters or its management, which may affect the
independence of the judgment of a Director.
The Board members possess requisite skills, experience and expertise required to
take decisions, which are in the best interest of the Company.
20
Awards
Born a leader, the first cellular service, AirTel has maintained leadership
21
IDEA CELLULAR
Idea Cellular the three-way joint venture between Tata, Birla and US-based
AT&T was called Birla Tata AT&T before being renamed in May 2002. It was
set up in January 2001 following the merger of Tata Cellular and Birla AT&T
Communications and is India's leading cellular services provider.
With Idea's acquisition of Escotel in early 2004, its footprint now covers around
60 per cent of Indias population and over 65 per cent of the telecom market. It
has presence in seven states: Maharashtra (excluding Mumbai), Goa, Gujarat,
Andhra Pradesh, Madhya Pradesh, Chattisgarh, Uttar Pradesh (W), Haryana,
Kerala and Delhi (inclusive of NCR). Having operations in four of the five
largest cellular circles in India, Idea is the market leader in the Maharashtra and
Goa, Kerala, UP (W), Madhya Pradesh and Chattisgarh circles in terms of
number of subscribers. Each circle has its own dedicated call centre with a
single
call
resolution
approach
towards
the
customer.
Idea covers over 3,660 small and major towns and villages along with a total
highway connectivity of over 6,000 km. There are over 380 'Idea n' U' outlets
and Idea shops and a network of over 44,000 retailers and deacons.
Thanks to the frontline technology from Nokia, Ericsson, Alcatel and
Schlumberger Sema among others at its command, the company can offer its
customers extensive coverage, quality service and minimal congestion levels.
The company is the fastest growing GSM operator in its area of operation. The
growth rate in the last six months has been 85 per cent as against 84 per cent of
22
all operators in the same area of operation. The company is now cash positive,
and
is
expected
be
profit
positive
in
the
financial
year
2004-05.
Idea Cellular offers a wide range of cellular services and products. Its post-paid
and pre-paid services are supported by a variety of package plans to suit.
It was the first company in the country to launch GPRS in November 2002. It
showcased EDGE (Enhanced Data Rates for GSM Evolution) in Delhi, in July
2004. With EDGE, subscribers can enjoy live television with a data download
rate of over 160 kbps. Idea subscribers will also have a richer experience while
watching movie previews, multimedia messages with video attachments, webinfotainment, high-speed video downloads, java game downloads and other
Internet-based multi-media experiences on their EDGE enabled mobile phones.
It pioneered the concept of 'Cellular Jockey' and offers 'Music Messaging' to all
its subscribers. It also launched 'Global SMS', which allows the users to send and
receive SMS from over 540 networks and 170 countries across the technology
platforms like GSM, CDMA, TDMA and satellite phones. The company
introduced 'Mobile Top-Up' (a flexible anytime anywhere recharge service for
pre-paid customers) and 'Say IDEA' feature that allows the users to access value
added
services
by
speaking
into
their
mobiles.
23
Idea Cellular's antecedents date back to 1995, when the Aditya Birla Group and
AT&T (through Birla AT&T Communications Maharashtra & Gujarat circle)
and the Tata Group (through Tata Cellular - Andhra Pradesh circle) set up cellular
networks. Both the above company were amongst the first company to
commercially start operation in circles other than metros and achieve financial
closurein Indian Telecom industry
In the year 2000, the historic path-breaking merger of Tata Cellular with Birla
AT&T Communications and the subsequent acquisition of RPG Cellular (Madhya Pradesh circle) in the year 2001 - helped take the company to aim even
further and led to the formation of Birla Tata AT&T Limited.In year 2001,
company won fourth cellular license for Delhi metro circle and in year 2002
company introduced common brand "!dea" and changed the name to IDEA
CellularLimited.
Since then, there has been no looking back for IDEA Cellular. The company
launch Delhi operations in year 2002 and added a record 100,000 subscriber
within one month.
In 2003, the company achieved the largest financial closure in Indian Telecom
for all its circle. In 2004, the company entered into definitive agreement to
acquire Escotel Mobile Communications (existing operator in Haryana, Kerala
and UP(W)) and Escorts Telecommunications (cellular licensee holder
forUP(E)Himachal Pradesh
24
Awards
Idea Cellular M-coupon service bagged the prestigious Golden Peacock award
for the most innovative product / service in February 2003. The Golden Peacock
awards, established by the Institute of Directors, is given to companies
demonstrating sustainable excellence and innovation in the manufacturing and
service sectors, leading to improved performance.
In March 2003, Idea (Madhya Pradesh and Chhattisgarh) was declared the
No 1 cellular service in India by the Telecom Regulatory Authority of India
(TRAI) for the second consecutive time.
Ranked second in overall user satisfaction by the Voice & Data IDC
Mobile Users Satisfaction Survey, October 2003, which was based on
parameters like network availability and performance, customer care, value
added services, pre-sales and sales effort, and billing.
25
family.
The company is the fastest growing GSM operator in its area of operation. The
growth rate in the last six months has been 85 per cent as against 84 per cent of
all operators in the same area of operation. The company is now cash positive,
and
is
expected
be
profit
positive
in
the
financial
year
2004-05.
Idea Cellular offers a wide range of cellular services and products. Its post-paid
and pre-paid services are supported by a variety of package plans to suit.
26
STARTEGY OF AIRTEL
'Magic Hai To Mumkin Hai'
In 2002, the leading Indian telecommunications company, Bharti Cellular
Limited (Bharti) signed the famous cricket player Saurav Ganguly and leading
movie stars, Madhavan and Kareena Kapoor as endorsers for its brand, Airtel
Magic (pre-paid cellular card). Its objective was to create the highest recall for
Magic in the pre-paid cellular telephony segment by cashing in on the two
biggest passions of India - movies and cricket. Bharti also changed the tagline
for Magic from 'You Can Do Magic' to 'Magic Hai To Mumkin Hai' (If there is
Magic, it's possible). The move attracted considerable media attention, as it was
unusual for a company to spend so lavishly to promote a single brand.
In October 2002, Bharti launched a television commercial (TVC), featuring Shah
Rukh Khan (leading actor, already endorsing Magic since a couple of years) and
Kareena Kapoor. The TVC, developed by one of India's leading advertising
agencies, Percept Advertising, was the first of the series of four TVCs for
Magic's new campaign. According to Bharti, the TVCs aimed at attracting young
adults in SEC B and C categories of the Indian market . Commenting on the new
developments, Hemant Sachdev (Hemant), Director, Marketing and Corporate
Communications, Bharti Enterprises, said, "The aim is to be relevant to the
masses and make all their dreams, hopes and desires come true instantly, at Rs
300 per month."
27
PROMOTIONAL STRATEGYIndian Idol Auditions on Airtel : Close on the heels of exclusive access to
Kaun Banega Crorepati 2's "fastest finger first", Airtel has added another feather
to its cap, by introducing mobile auditions for the eagerly-awaited Indian Idol 2
to be aired on Sony Television.
28
29
TENDULKAR. & SHAHRUKH :Both Tendulkar and King Khan already share the
frame for soft drinks major PepsiCo India. Tendulkar is not the first cricketer to endorse
Bhartis Airtel brand. Indian captain Saurav Ganguly had done so when Airtel launched
its
service
in
the
eastern
metropolis
of
Kolkata2001.
Though company executives were mum on the value of the Tendulkar deal, those in the
advertising fraternity peg the signing rate for the three-year deal anywhere between Rs
8 crore and Rs 10 crore. Both Sachin and Shah Rukh are two of the most sought after
celeb endorsers in the country, with the former edging out the latter in the celeb
endorsement race. The Master Blasters portfolio includes brands like Colgate
Pamolive, ESPN-STAR Sports, Pepsi, MRF, Boost, TVS, Palio, Visa, Adiddas and
Britannia. The leading brands endorsed by Khan include Hyundai, Pepsi, Airtel, Tag
Huer, Clinic All Clear, Bagpiper and Videocon, amongothers. According to company
executives, the idea of roping in Tendulkar is in line with the groups strategy to
connect to the mass market through celeb endorsers from movies, cricket and music.
For mass connect, Shah Rukh and Sachin are the best bet as brand endorsers, says a
senior company executive. Bharti plans to launch a multimedia campaign targetting its
service
30
SCHEMES
SMS packages- airtel provides sms package in which company deducts 30 rs rent and
other charges and offer 2000 sms free in a month.
DIALER tones- airtel also provides the dialer tones to its customers , now any caller can
hear songs on your mobile phones , the company deducts 30 rs rent per month and call
charges to apply this tone is rs @6/min.
31
Consumer behavior is the study of how individuals make decisions to spend their
Available resources time, money , effort on consumption related items it includes
the study of what to buy , where to buy , how to buy, how often they use. there is
a question arises why we study the consumer behavior and perception towards a
brand
Just as consumer or marketer are diverse, the preseason why the consumer study
are also diverse , as consumer are , we benefit from insights into our own
consumption related decision what we buy , where we buy etc
Ian doing my research on consumer behaviors towards the mobile services, I
have to take into mind why consumer choose that service, how regularly he is
using that services
In addition to the studying consumer uses and post purchases evaluation of the
product they buy consumer researchers are also interested in how how individual
dispose of their product are they satisfied with their mobile services or not.
The term consumer behavior is often use to describe two different kinds of
consumer entities the personal consumer and organizational consumer. the
personal consumer includes the single person and the organizational consumer
include the profit and non profit entities. So in cellular services consumer
32
33
1)
jodi kamal ki- idea cellular launches a programme on star plus JODI KAMAL KI.
In which they advertise their products through this serial. Which comes at 9 p.m on every
Saturday.
2)
3)Free outgoing calls for every 2 minutes allover India, conditions apply on that.
3)
34
4)
SUMO WRESTLER USED- the company uses sumo in their ad, which says
prepaid ho to idea jaisa. Which means talk more pay less.
5)
ONE INDIA ONE IDEA- in which you can call,sms,std at the rate of rs 1.but the
company deduct 1.25paise per day.
6)
SMS package- in this the customer has to deduct rs 15 and company gives 1000
sms free for a month to customers.
7)
8)
Sending a Mail to any e-mail ID is so much easier. Just follow the simple steps and
send a mail to friend or a colleauge anywhere in the world from wherever you are.
9)
You can read, compose, delete and reply to your Yahoo! e-mails
35
10)
RING TONE SERVICES- idea provides ring tone service to its customers , the
company deduct rs 30 as a monthly rental. And you can apply any song as your ring
tones.
11)
HARYANA- Idea Cellular Ltd has announced the Idea Girls Best Friend offer, an
opportunity to own a free dazzling real diamond pendant with every new post-paid
connectionon a plan of Rs 150 and above. The offer can also be booked through all Idea
and U showrooms. The existing post-paid customers can also avail themselves of the
offer
12)
Yahoodating
Looking for a bit of romance in your life. Well, with Yahoo dating service you may find
the perfect partner you had always been looking for. To Register type Date Reg ID
Password Age Sex Location & sms at 8243.
13)
YahooMail
Sending a Mail to any e-mail ID is so much easier. Just follow the simple steps and send
a mail to friend or a colleauge anywhere in the world from wherever you are. You can
read, compose, delete and reply to your Yahoo! e-mail.
36
Haryana
Idea Cellular the three way joint venture between Tata, Birla and US-based AT&T
was called Birla Tata AT&T before being renamed in May 2002. It was set up in January
2001 following the merger of Tata Cellular and Birla AT&T Communications and is
India's leading cellular services provider.
BTNL provides fixed-line services to approximately 114,400 customers as of March 31,
2005 under the brand Airtel. BSNL also operates a fixed-line telephone service
37
IDEA_CELLULAR SERVICES
POPULATION1
18 million
928,38
983,89
VEHICLES4
As on March 31,1996
1,215,542
38
STATEMENT OF OBJECTIVE
Main objective
The MAIN objective of my project report is to study the marketing,strategy of
AIRTEL and idea Cellular service panipat city and its effect on mobile users
existing and who are going to use mobile service in future. In other words, my
aim is to study the
Sub objective
39
RESEARCH METHODOLOGY
This reseach presented has an exploratory type reseach plot . where I gathered
responses for those aspects in the market. Which were not so clear .In my
research I stsarted to take responses personally by visiting to the customers and
registered their response. I want to known the customer perception towards the
AIRTEL and IDEA. In my research I take 200 sample size. Whom I personally
registered their responses for each and every aspect related to the customers
perception.
The sample size for Customer was 150 where the Customers responses
have
been collected from all the possible races and areas which were in my reach
while working on this research. The Customer responses registered here have
been collected from different Hangout Zones like restaurants , friends to get the
young responses. For some mature responses, I have approached some officials
so that some professional responses are collected. I have also contacted some
Shop Keepers and . Thus I have gathered the customer responses from all major
sections in n Society who are probably using an cellular service. The importance
of the project lies in the fact that we are interested to find Out the data which is
not so evident in the market because its related to perception of the customers
and this can be only analyzed when we personally meet the customers .
Data is collected from both the Primary sources i.e. questionnaire and also
40
41
LIMITATIONS
The responses collected are perception based so the nature variant can be
biasing factor.
42
CLIENT USAGE
45%
Airtel
55%
idea
43
CONCLUSION
And 45 % of the persons are using idea due to its good schemes .
So, the conclusion is that majority of people are using airtel services because of
its more benefits than idea.
44
ANALYSIS
40
40
35
30
30
25
20
20
No.
15
10
10
5
0
Status
Office
use
Family
Other
45
CONCLUSION
In this graph we conclude that 40% people uses mobile for their status symbol.,
the 30% people uses mobiles for their office jobs, then the remaining 10 % and
20 % people uses mobiles for family or for the other purposes.
So, most of the persons takes mobile in them for their status symbolsand it is
also very useful in jobs , so many people takes mobile to easily contact with their
employers.
And lastly some people retain mobiles for many purposes other than that, it can
be for family , friends etc.
46
ANALYSIS
Do you think that advertising has changed your perception for
brand?
60
55
50
40
30
30
No.
20
15
10
0
Yes
No
Can't say
47
CONCLUSION
We conclude the conclusion from the graph that
55% of the peoples say that their perception changes due to the effect of
advertising.
30 % of the people say their perception about the cellular doesnt changes due
to the advertising effectiveness of the company
48
ANALYSIS
How many are using Airtel and IDEA in Profession/Service
Details?
49
CONCLUSION
AIRTEL USERS- from the above graph it is concluded that 12% uses for
service8% person uses airtel for the business puposes , 28 % students uses in
colleges and in school leveland lastly 7 % people uses for other purposes
ANALYSIS
50
Age Group
50
41
40
30
24
23
20
10
0
No.
No.
12
Up to 20 21 to 40 41 to 60
24
41
23
Above
12
51
CONCLUSION
BETWEEN 0-20 AGE GROUP- from the graph we conclude that 24 % of the
people avail services of mobiles.
BETWEEN 21-40 AGE GROUP- in this 41% of the people uses mobile
services
.
ANALYSIS
52
Sex
70
65
60
50
40
35
% No.
30
20
10
0
Male
Female
53
CONCLUSION
65 % of the respondent are of the category male so we can say mobiles are
more popular among the male as youth are more attractive toward the mobiles
35% of the respondent belong to the female class as today girls are also in
the jobs .
the above we can say that what ever the sex is mobile is useful to every of
generation
ANALYSIS
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Give rank to the following facilities while you are going to avail
the mobile service?
55
Others
Coverage
Others
Students
Business
Service
Roaming
SMS
Talk Time
Availability
0
10
15
56
Conclusion
SMS-3% of business man use service of sms,12% of students uses sms and
remaining 4% service man uses that.
57
ANALYSIS
Do you think AIRTEL company is number 1 in INDIA thanI
DEA?
58
CONCLUSION
The conclusion from the above graph is that 72 % of respondent say yes
that air tel is the number one brand in all respect
The remaining 28 % of the people says that the idea cellular is the no 1
brand in India in all respect
From above it concludes that AIRTEL leads way than the IDEA.in all
respect in INDIA.
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ANALYSIS
34
None
8
Above 50
20
20 to 50
No.
28
5 to 20
10
Upto 5
0
10
20
30
40
60
idea
Airtel
responses
12
10
8
personal
disappointment
prefer
for
reasons.
AIRTEL
following
consumer
some
IDEA
AIRTEL
Brands in comparison
61
consu
merrs
respon
ses
REASONS
NUMBER OF RESPONSES
SCHEMES
network
product
customer
are
given
coverage
is
care
better
attended
in
is
time
09
04
more.
from
idea
in
time
05
09
03
AIRTEL 45%
RELIANCE 10%
HUTCH 30%
TATA INDICOM 5%
IDEA 8%
OTHERS 2%
CONCLUSION
63
From the above grapgh we conclude that 45 % of people like to avbil the services of
AIRTEl first time, remainng 30% of people like HUTCH services to avail, only 8% of
people LIKe IDEA because of the range problem. 10 % of people like reliance because of
the brand nameor low call rates. 5 % of people like tat indicom because of new mobile
people hasve less faith in that , but TATA has also brand name and offereing many
benefits . only 2 5 of people like other services like LANDLINE services, they have no
faith in mobiles.
ANALYSIS
Type of advertisement mostly like by people in AIRTEL and
IDEA is
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AIRTEL
a) Audio
b) visual
IDEA
a) Audio
B) visual
CONCLUSION
65
AUDIO- 10% of people says that they are effected by airtels audio adds, but
5 % of people are effected by ideas audio adds
VISUAL-
AUDIO VISUAl-
television , but in case of idea only60 % people has their effect causes due to adds in
television.
FINDINGS
The conclusion of my study is that AIRTELs Advertising has a major impact its
users. People like its schemes very much .AIRTEL had created a very good
66
image on the mind of the new users of cellular service. But in idea there is very
low advertisuing effectiveness on the consunmers.. airtel has adopted a very good
strategy by providing a new connection with NOKIA who is market leader in
mobile set, many new users buy Nokia sets and they get a free connection of
AIRTEL.
CONCLUSION
huge market share because of handset financing and cheap facilities such as
SMS, call rate etc. In future, IDEA will surely give a hard competition to
AIRTEL as well as other mobile service companies. In the same time,
AIRTEL is also habitual in adapting itself according to the market situation.
Hence we can say that both AIRTEL as well as IDEA will prove to be a
benchmark for others in future.
RECOMMENDATIONS
Airtel:
68
1.
2.
3.
4.
Idea:
1.
2.
BIBLIOGRAPHY
69
Books
Kotler, Philip
Marketing Management
Schiffiman, Leon. G.
Consumer Behaviour
Kothari, C.R.
Research Methodology
Websites
www.ideaInfo.com
www.airtelworld.com
70
Thank You!
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