CYNTHIA M.

BASTIN
4805 Acacia Street
Middleburg, FL 32068
(904) 413-2134
cindyb245@yahoo.com

Professional Summary

10+ years experience in the customer service, hospitality and business industry. Strong
communication skills, team player, organized with attention to detail. Ability to multi task
efficiently and manage time effectively.

• Proficient in Microsoft • Accounting Skills • Exceptional Customer

Office Service
• Supervisory Skills • Telephone Skills • Ability to research & analyze
data
• Typing & 10 Key • Office Procedures • Communication written or
verbal

Employment History

Medical Assistant
• Answered telephones, and direct calls to appropriate staff.
• Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
• Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operated office equipment such as voice mail messaging systems, and use word processing, spreadsheet,
and other software applications to prepare reports, invoices, financial statements, letters, case histories
and medical records.
• Completed insurance and other claim forms.
• Received and routed messages and documents such as laboratory results to appropriate staff.
• Compiled and recorded medical charts, reports, and correspondence, personal computer.
• Transmitted correspondence and medical records by mail, e-mail, or fax.
• Maintained medical records, technical library and correspondence files.
• Recorded patients' medical history, vital statistics and information such as test results in medical records.
• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
• Authorized drug refills and provide prescription information to pharmacies.
• Cleaned and sterilized instruments and dispose of contaminated supplies.
• Prepared and administered medications as directed by a physician.
Installer /HVAC Apprentice
• Obtained and maintained required certifications.
• Complied with all applicable standards, policies, and procedures, including safety procedures and the maintenance
of a clean work area.
• Repaired or replaced defective equipment, components, or wiring.
• Tested electrical circuits and components for continuity, using electrical test equipment.
• Reassembled and tested equipment following repairs.
• Inspected and tested system to verify system compliance with plans and specifications and to detect and locate
malfunctions.
• Discussed heating-cooling system malfunctions with users to isolate problems or to verify that malfunctions have
been corrected.
• Recorded and reported all faults, deficiencies, and other unusual occurrences, as well as the time and materials
expended on work orders.
• Tested pipe or tubing joints and connections for leaks, using pressure gauge or soap-and-water solution.
• Adjusted system controls to setting recommended by manufacturer to balance system, using hand tools.
 CYNTHIA M. BASTIN, pg. 2
Delivery Driver
• Collected money from customers, make change, and record transactions on customer receipts.
• Listened to and resolve customers' complaints regarding products or services.
• Informed regular customers of new products or services and price changes.
• Wrote customer orders and sales contracts according to company guidelines.
• Drove trucks to deliver such items as food, medical supplies, or newspapers.
• Collected coins from vending machines, refill machines, and remove aged merchandise.
• Called on prospective customers to explain company services or to solicit new business.
• Recorded sales or delivery information on daily sales or delivery record.
• Reviewed lists of dealers, customers, or station drops and load trucks.
• Arranged merchandise and sales promotion displays or issue sales promotion materials to customers.
Truck Driver
• Possess Commercial Driver Licenses Class B.
• Obeyed traffic laws, and follow established traffic and transportation procedures.
• Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure
that vehicles are in proper working condition.
• Reported any mechanical problems encountered with vehicles.
• Presented bills and receipts and collect payments for goods delivered or loaded.
• Loaded and unloaded trucks, vans, or automobiles.
• Verified the contents of inventory loads against shipping papers.
• Turned in receipts and money received from deliveries.
• Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
• Read maps, and follow written and verbal geographic directions.
• Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones
or mobile two-way radios.

Education History

Medical Assistant North Florida Institute Orange Park, FL

HVAC Certification Florida Community College Jacksonville, FL
CDL Class B RoadMaster Jacksonville, FL

Work History

2010 – 2009 A/C Designs St. Augustine, FL

2009 – 2008 Air Solutions Jacksonville, FL
2008 - 2007 Dominos Pizza Middleburg, FL
2008 – 2007 Design Pro Tile Middleburg, FL
2007 – 2007 Ehab Rehab Jacksonville, FL
2007 – 2005 East Coast Fruit Company Jacksonville, FL