Raul Trujillo Jr.

1107 Hilltop Dr.

Chula Vista, CA 91911
Email: Raulalessandrogamez@Gmail.com
Cell Phone (619) 600-9366
Home Phone (619) 869-7712

Objective
College Graduate of Information Technology studies seeking a position in
Customer Service, Sales, and/or Technical support that will utilize my strong
customer service skills and allow me to further develop my rapidly growing
technology skill set.

Skills
• Over 7 years of Excellent Bilingual Customer Service
• Over 5 years of Sales and Cash Transaction Services
• Over 1 year of Network Operations Support
• 45WPM Typing Certification from the County of San Diego
• Fluent in English and Spanish

Professional Experience
Motorola November 2007 –
February 2009
Customer Service Cable Operator
• Tested new hardware and made sure all drivers were updated and
properly configured.
• Cash Handling
• Provided excellent Customer Service in person and over the phone.
• Met and achieved monthly sales goals.
• Provided technical support to a large, bilingual market by
troubleshooting connectivity issues over the telephone and providing
remote updates to end-user equipment.
• Provided analytical reporting on CATV, SATV, Cat6 and Fiber-Optic
cable connectivity.
• Account Management and support with cell phones and Motorola cable
modems and routers.

Cox Communications February 2007 -

October 2007
Cable Network Customer Sales and Technical Support
• Provided bilingual sales and support to the third largest cable
television market in California to include account authorizations,
service availability assurance, account password resets and
dispatching of onsite technical services.
 • Bilingual customer service and support selling sporting events such as
Pay Per View, UFC, WWF, Boxing Fights, HBO, Cinnemax, Starz, The
Movie Channel, and most importantly Cox’s channel 1 Line up, “On
Demand”
• Cash Handling and Sales.
• Provided internet technical support to assist customers in establishing
secure home networks through the proper installation and
configuration of modems, routers, personal computers and gaming
consoles.
• Provided Standard TV, High Definition technical support with
connectivity, different types of cables for sound such as Component,
Composite, HDMI, DVI, RF and more.
• Fully supported cable, internet, connectivity latency and point of
service security.
• Experience with a wide array of communications technology to include
Satellite, RF, Analog, Digital, Fiber-Optic, Digital Video Recorders, High
Definition converter boxes.

Newgen United Health Care Group January

2006 – February 2007
Clerical Assistant and Customer Service Representative
• Performed data entry utilizing Microsoft Excel, Word and Access and
provided critical reporting to senior management.
• Interfaced with patients and all levels of medical staff and
management to maintain efficient scheduling and ensure all
documents were properly created, archived and delivered.
• Call center representative enrolling customers onto new drug
prescription Medicare RX plans, and fully supported customers with
pricing, coverage, insurance information.
• In office customer service assistance by providing brochures, drug
coverage’s, costs, SSI qualifications, and enrollment processing.

Education
Southwestern College August
2009 – Present
Chula Vista, CA
Psychology Major
Currently Attending 14 Unit Full Time Student

United Education Institute June 2004 – March

2005
San Diego, CA
Information Technology Program
Completed Certification upon Graduation