Page 1 of 6

Please keep for future reference

Talk to us in branch
Call us on 0800 9 123 123
santander.co.uk

1I2I3 Current Account

Key Facts Document (including Pre-Contractual Information, a guide to the Lending Code and
Financial Services Compensation Scheme (FSCS) Information Sheet & Exclusions list)
Effective from 27 April 2016
These Specific Terms and Conditions apply in addition to our General Terms and Conditions.
This account may be withdrawn at any time without notice.

1. Eligibility
To be eligible to open this account you must be 18 years old or over and live in the UK for tax purposes. You may only hold a maximum of
two 1I2I3 Current Accounts, one in your name and one in joint names. Any additional requests for a 1I2I3 Current Account may result in a
joint account holder becoming aware of your existing 1I2I3 Current Account(s). If you open or hold any additional 1I2I3 Current Account(s),
we may change them to another current account. We will give you at least two months personal notice if we decide to change the account.
If you are not happy with the change, you are free to close the account or there may be other current accounts available to you.

2. Joint account
A maximum of two people can be named on the account.

3. Monthly account fees

The fee for this account is 5 per month.
The monthly account fee is taken for the previous month on the same day each month on the date the account was opened or transferred.
The monthly account fee will be taken every month from your account (including any months you do not qualify for interest and cashback)
until you instruct us to close or transfer your account.
If there are insufficient funds in your account to cover the monthly account fee, the fee will still be debited. If the payment of the 5 monthly
account fee takes you into an Arranged or Unarranged Overdraft, Overdraft Usage Fees will still apply. If the debit of the monthly account fee does
take you into an Unarranged Overdraft, you will not be charged a Paid Transaction Fee.

4. Monthly Funding requirements

You must pay at least 500 into your account every month. This is not a calendar month, it is the monthly anniversary from the date you
opened/transferred your account. The 500 minimum monthly payment does not include refunded amounts from your Visa Debit card
or amounts transferred into the account from another Santander account in your name (including any joint accounts). Transfers in from a
Santander Business Account do count towards the minimum 500 payment.

5. Interest rates and cashback

Interest rates
1.00% AER/gross (variable) interest on your
balance once you have 1,000
2.00% AER/1.98% gross (variable) interest on
your balance once you have 2,000
3.00% AER/2.96% gross (variable) interest
on your balance once you have 3,000 up to a
maximum of 20,000

Cashback percentages you earn

on eligible cashback categories
1% cashback
on water, council tax and Santander
mortgage payments (up to maximum monthly
mortgage payments of 1,000)
2% cashback
on gas and electricity and Santander home
insurance premiums (policies administered and
underwritten by Aviva Insurance Limited)
3% cashback
on mobile phone, home phone, broadband and
paid-for TV packages

Eligibility
for cashback and interest

Pay in at least 500 a month

(see Condition 4)
Have at least two active Direct Debits
For earning credit interest only,
have a minimum current account
balance of at least 1,000

Once you have paid in 500 and set up two active Direct Debits for the first time, you will begin to be charged the 5 monthly account fee.

Page 2 of 6

5.1 Interest
Interest is paid on the whole account balance once you have at least 1,000.
You wont earn any interest on balances below 1,000 or over 20,000.
We work out the interest on your daily balance and pay the interest every month. Well pay this interest into your current account on the
same day each month. This is usually on the date you opened or transferred your account. We wont pay you any interest for any month
where you dont meet the eligibility requirements.
Interest payments will be paid using the gross rate. This means all the interest we pay you will be without tax deducted. If the total
amount of interest you receive exceeds any Personal Savings Allowance to which youre entitled, you may have to pay tax at the applicable
rate. This would need to be paid directly to HM Revenue & Customs. For more information, please visit gov.uk and search for Personal
Savings Allowance.
Take a look at Section 5 for more details about what the eligibility requirements are.
5.2 Cashback amount and categories
Cashback is a monthly cash reward that well pay directly into your 1I2I3 Current Account, as long as you meet the ongoing eligibility criteria
that weve set out in Conditions 4 and 5.
Payments for financial or additional services (such as servicing and maintenance arrangements, or warranties) from organisations in eligible
cashback categories wont qualify for cashback.
You can only earn cashback on eligible Direct Debit payments for your home in the UK as long as its only for your domestic use. Direct
Debit payments for commercial purposes dont qualify for cashback. The cashback is calculated and given by us (Santander UK plc) and not
the organisation that you pay the Direct Debit to. This cashback doesnt affect any other offers that these organisations may supply.
Well only pay cashback on the net amount of the Direct Debit transaction. For example, if youre refunded or part-refunded your Direct
Debit payment, well pay cashback on the net amount that you actually paid to the organisation.
Youll need to ensure that Direct Debits are active on your account when we calcuate your cashback. Well credit the total amount of
cashback you earn in each statement period to your account. You can check your statement or visit Online Banking to find out which date
we pay your cashback.
5.3 Santander 1I2I3 Current Account Eligible Originators Classification Listing
You can only earn cashback through Direct Debit payments to companies categorised in the Santander 1I2I3 Current Account Eligible
Originators Classification listing such as water, electricity, gas or communications suppliers or council tax issuing institutions. Weve built
this list by using the BACS OIN* Codes table. This table lists all companies, including major providers of these services, which issue Direct
Debit payments in the UK. Weve made every effort to make sure the classification and categorisation is accurate. Your cashback payments
will be based on the categorisation that weve made and the details are in the Santander 1I2I3 Eligible Originators Classification Listing.
You can only earn cashback through Direct Debit payments to companies categorised as water, electricity, gas or communications suppliers
or as council tax issuing institutions in the Santander 1I2I3 Current Account Eligible Originators Classification Listing. Weve built this list
by using the BACS OIN* Codes table. This table lists all companies, including major providers of these services, which issue Direct Debit
payments in the UK. Weve made every effort to make sure the classification and categorisation is accurate. Your cashback payments will be
based on the categorisation that weve made and the details are in the Santander 1I2I3 Eligible Originators Classification Listing.
*Originator Identification Number (OIN) is a Unique six digit number given to each organisation or service user who is authorised to use the
Direct Debit Scheme.
If you think any of your Direct Debit payments should be eligible, but arent on the list or you have a query related to an organisation
or payment then please call us on 0800 9 123 123. If we confirm the category should be updated, well do this and payments will be
adjusted from that point onwards. We wont be able to back-date the payments. For an up-to-date Santander 1I2I3 Current Account Eligible
Originators Classification Listing, please visit santander.co.uk or ask in your local branch. If youd like to find out how much cashback
youve earned, please call us on 0800 9 123 123.

6. Charges
At Santander, we want to make all of our fees clear and simple. You can see these in the fees table in Section 6.1. We will take overdraft fees
from your account 22 days from the end date of the statement in which you were notified. You can discuss, at any time, any fees or interest
we have charged you, including why they have been charged. Speak to us in our branches or call us on 0800 9 123 123.
6.1 Overdraft rates and fees
We do not charge interest when your account is overdrawn but the following fees will apply:
Monthly Account
Fee

Arranged Overdraft
Usage Fee

Unarranged
Overdraft
Usage Fee

Paid
Transaction Fee

Unpaid Transaction
Fee

Total Overdraft
Fee Cap

1 per day in
each monthly
statement period

6 per day in
each monthly
statement period

No Fee

No Fee

95 in each monthly
statement period

Page 3 of 6

All overdrafts are subject to status. We may require you to repay the credit in full on demand at any time. If our rates and fees increase,
we will give you at least 60 days personal notice.
If you decide to apply for credit in the form of an overdraft, there are also other lending options available that you may want to consider.
Speak to a member of staff for more information.
Pre-Contractual Information for Overdrafts can be found on page 4 of this document.
Please refer to your General Terms & Conditions for Current Accounts and Savings Accounts for details of other account service fees.
6.2 Arranged Overdrafts
This is when your balance is below zero but within an agreed limit. You must agree the limit with us before it is available to use. You can
contact us to discuss a new Arranged Overdraft, or an extension to an existing Arranged Overdraft, by calling us on 0800 9 123 123 or by
speaking to a member of staff in branch. Requests can also be taken via Santander Online Banking at santander.co.uk.
6.3 Unarranged Overdraft
This is when we have paid a transaction that you have made that has taken you beyond your Arranged Overdraft limit or has taken your
account balance below zero without having an Arranged Overdraft in place.
6.4 Paid and Unpaid Transaction Fees
If you attempt to make a payment when you do not have enough money in your account, based on your individual circumstances we will
decide whether or not to let you make the payment. If we allow the payment, you will move into an Unarranged Overdraft.
We do not charge Paid and Unpaid Transaction Fees on the 1I2I3 Current Account.

7. Switching your account

If you ask us to, we will switch your current account from another bank or building society to us. Your switch
will be covered by the Current Account Switch Service (CASS) Guarantee as long as your existing bank or
building society is a participant of CASS. You can find more information about this on the Switching your
current account to us information sheet and the General Terms & Conditions for Current Accounts and Savings
Accounts. The processing of your switch starts 6 working days before your chosen switch completion date. Your
old current account will automatically close on your completion date. After the completion date we will automatically forward and redirect
any payments made to or attempted to be taken from your old current account to your new current account at Santander for a period of 36
months. It is important to note that the processing of the switch starts 6 working days before the switch completion date and once started
cannot be stopped and your old account will close. If you need to discuss the progress of your switch to Santander please contact us on
0800 085 2202 where we will be happy to help you. Lines are open Monday Friday 8am to 7pm and 9am to 2pm Saturdays.
If you switch your account to us, we will give you a four-month interest-free and fee-free Arranged Overdraft (depending on your circumstances).
If you have to pay any Unarranged Overdraft Usage Fees due to an error during the switching process, we will refund them in full.

8. 1I2I3 World
When you open a 1I2I3 Current Account you become part of 1I2I3 World, giving you access to a range of 1I2I3 Offers. When applying for future
products, if you are accepted and there is an associated 1I2I3 Offer you will automatically qualify. This means, any joint applicants or trustees
(who may open an account on your behalf) may be made aware that you hold a 1I2I3 product.

9. Your contact details and our free accounts alerts service

By providing your mobile phone number and/or email address, you agree to be registered for our free account alerts service and we may
send you messages to notify you of certain activity on your account. We will use the most recent contact details we hold for you and you
will be able to opt out of this service by contacting us.

10. Account closure

You have the right to cancel your account within 14 days of receiving your Account Opening Documentation. This is known as the coolingoff period. If you close or transfer your account part way through your monthly statement period, any cashback you have earned will not be
credited to your account. Interest earned in this period will be credited to your account on closure or transfer. You can close the account at
any other time by going to a Santander branch.

11. Changes to Specific Conditions

11.1 We may add (or remove) with immediate effect organisations that are included within the eligible cashback categories depending on
their business type or to correct a mistake.
11.2We may change these Specific Conditions including the eligible cashback categories (the rates of cashback), or withdrawing cashback,
by giving you no less than 60 days notice. We will communicate these changes as set out in Condition 16.5 in section 2A of your
General Terms & Conditions for Current Accounts and Savings Accounts. Interest earned in this period will be credited to your
account on closure or transfer.

Page 4 of 6

12. Declaration
By signing the Agreement for this account you declare that:

You have been provided with documentation detailing the key features of the account, including the Pre-Contractual Information for
Overdrafts and you would like to proceed with your application.

All the Terms and Conditions have been made available to you and you agree to be bound by them.

Pre-Contractual Information for Overdrafts

1. Contact details
Creditor address
Santander UK plc, Santander House,
2 Triton Square, Regents Place,
London NW1 3AN.

2. Description of the main features of the credit product

The type of credit
Overdraft.
The total amount of credit. This means the total amount available under the agreement or the credit limit.
We have assumed that this will be 1,200. The actual amount, which may be different from this figure, will be confirmed in the Overdraft
Agreement letter.
The duration of the credit agreement
The agreement has no fixed duration.
Repayment of the credit
We may require you to repay the credit in full on demand at any time.

3. Costs of the credit

This account does not incur debit interest.
If you use your Arranged Overdraft within your agreed limit, the following fees will apply:
Type of account

Arranged Overdraft Usage Fee

If you have not switched and after four months if you have switched

1 a day in each monthly statement period (no monthly cap)

For the first four months if you have switched your account

No fee

If you go overdrawn without an Arranged Overdraft in place or exceed your Arranged Overdraft limit, you may incur Unarranged
Overdraft fees. Please see on section 6.1 Overdraft Rates and Fees on page 2.

The conditions under which those costs may be changed

We will not tell you when interest rates or fees on overdrafts go down. If overdraft interest rates or fees go up, we will personally notify
you at least 60 days before the change comes into effect. We will only change our interest rates or fees in the circumstances set out in
our General Terms and Conditions.

Costs in the case of late payments

There are no charges for late or missed payments.

4. Other important legal aspects

Termination of the credit agreement
Overdrafts are repayable on demand. Subject to the Consumer Credit Act, if we do decide to remove or reduce your overdraft limit we
will normally give you 30 days personal notification of our intention.
Consultation with a credit reference agency
If we decide not to proceed with an agreement for an overdraft on the basis of information received from a credit reference agency, we
will inform you of this and provide you with their name, address and telephone number.
If applicable, the period of time during which the creditor is bound by the pre-contractual information
This information is valid until you enter into an overdraft agreement with us.

Page 5 of 6

5. Additional information to be given in the case of distance marketing of financial services

a) Concerning the creditor
See Section 1 on page 4.
Registration
Firm Reference Number 0265029.
Financial Services Register No. 106054.
Company No. 2294747.
The supervisory authority
The Financial Conduct Authority is the supervisory authority for consumer credit agreements.
b) Concerning the credit agreement
The law taken by us as a basis for the establishment of relations with you before the conclusion of the credit contract is English Law.
The agreement is governed by English Law and disputes between you and us may be referred to the courts in England and Wales.
All communications under this agreement shall be in English.
c) Concerning redress
Access to out-of-court complaint and redress mechanism
If you have a complaint, please contact our dedicated complaints team in the first instance on 0800 171 2171, or visit the complaints
section of our website (santander.co.uk). If you remain dissatisfied following the resolution of your complaint, you may contact the
Financial Ombudsman Service. Their details are:
The Financial Ombudsman Service, Exchange Tower, London E14 9SR.
0800 0 234 567 free for people phoning from a fixed UK land-line and mobiles from within the UK or
0300 123 9 123 free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02.
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Alternatively, if you originally purchased your product with us online, you could submit your complaint through the European
Commissions Online Dispute Resolution website. The European Commission may ultimately forward your complaint to the Financial
Ombudsman Service. You can find out more information at http://ec.europa.eu/odr

Page 6 of 6

Other important information about your account

1. Making payments in and out of your account
Cards
Unless you tell us otherwise and subject to status, a Visa debit card will be issued to you (if you qualify this will include contactless
functionality).
Your card

Shops

Internet

Cash machine

Abroad

Visa debit card

Cash card

Fees may apply when using your card abroad. You can only use your cash card abroad to make withdrawals via cash machines.

You will receive more information with your card and PIN when they arrive.
Chequebook
A chequebook can be requested (subject to status). Please ask in branch or contact 0800 9 123 123 for more details.
Paying money in and out
You can pay in cash or cheques at Santander cash machines in the UK and Santander branches and at a Post Office branch. You can receive
regular payments into your account, such as your salary. If you pay in a cheque at a Post Office branch, we will normally receive it two days later.
You can make payments from your account using Faster Payments, Direct Debits and standing orders. You can also pay bills, set up
recurring transactions and make international payments. For more information on any of these including details on when payments clear,
please refer to the General Terms & Conditions for Current Accounts and Savings Accounts, or ask a member of staff.

2. Keeping track of your accounts

Monthly statements
Your statement will show you all transactions since the date of your last statement. We recommend that you check your statement carefully
and let us know as soon as possible if there are any mistakes or any unauthorised payments.
Going paperless
If you prefer, you can opt-out of receiving paper statements, and instead receive them as an e-Document. If you are registered for Online
Banking, you can opt to switch off Paper Statements via logging on to Online Banking, choosing the Account Services tab and selecting
e-Documents. You can also opt out of receiving paper statement by calling 0800 9 123 123.
Access your account via Online, Mobile, Telephone Banking and at a Post Office branch.

Visit santander.co.uk/register or call us on 0800 9 123 123 to register for Online Banking

For more information on Mobile Banking, visit santander.co.uk/mobilebanking

If you want to speak to us, call us on 0800 9 123 123. If youre dialling internationally, call 00 44 1908 237 963. If you have difficulties with
your hearing or speech, and if you have a textphone, please use the Text Relay service by calling us on 18001 0800 9 123 123.

You can also complete balance enquiries, cheque deposits, cash deposits and cash withdrawals via any Post Office branch. If you withdraw
cash at a Post Office branch, you will need a cash or debit card and your PIN. Opening hours, services and transaction limits may vary. For
more information about these services, visit santander.co.uk

Account Alerts
You can set up different types of free email and text Account Alerts once registered for Online Banking. For more information visit
santander.co.uk/alerts
For more information about ways to manage your account, pick up a leaflet in branch or visit santander.co.uk
Financial difficulties
If you would like more information about managing your finances please speak to us in a branch or give us a call, you can also find more
information online in the help and support area of our website.

Santander is able to provide literature in alternative formats. The formats available are: large print, Braille and audio CD. If you
would like to register to receive correspondence in an alternative format please visit santander.co.uk/alternativeformats for
more information, ask us in branch or give us a call.

BANK 0543 APR 16 HT

AER stands for Annual Equivalent Rate and shows what the interest rate would be if we paid interest and added it to your account each year. The gross rate is the interest rate we pay where no income tax has
been deducted. Rates may change and we pay interest each month. EAR stands for Effective Annual Rate and represents the yearly cost of an overdraft, which takes account of how often we charge interest to
the account, and does not include any other fees or charges. Overdrafts depend on your circumstances and you must repay any overdraft when we ask in line with our General Terms and Conditions.
Santander Home Insurance is administered and underwritten by Aviva Insurance Limited. Registered in Scotland No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation
Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Santander UK plc. Registered Office: 2 Triton Square, Regents Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone
0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial
Services Register number is 106054. Santander and the flame logo are registered trademarks.

A guide to the Lending Code For consumers

The following guide to the Lending Code For consumers is provided by:

This guide gives you an introduction to the standards you should expect from banks, building societies and credit card providers who
follow the Lending Code.
Introduction

Deciding not to lend to you or to lend less

The Lending Code covers:

If a lender decides not to accept your credit application, you can ask them to explain the main
reason for their decision.

personal loans;

credit cards and charge cards; and

current account overdrafts.

From time to time your lender will review your credit card limit. They may then decide to reduce
or increase the limit. You do not have to accept the offer of a higher limit and will be told how to
refuse it.

It doesnt cover store cards, loans secured on land or hire-purchase or leasing agreements.

You can also ask for a higher credit limit.

The code is monitored by the independent Lending Standards Board (LSB). You can find out about
the LSB and the lenders who follow the code at: www.lendingstandardsboard.org.uk.

To get a copy of the information that the CRAs have about you, you can contact them at:
Experian Ltd
www.experian.co.uk

Where to find the code

You can download the Lending Code from your banks website or from the LSB

Key commitments to you

Lenders will act fairly and reasonably in all their dealings with you.
They will make sure:

Equifax Ltd
www.equifax.co.uk
Callcredit Plc
www.callcredit.co.uk

their advertising and promotional material is fair, clear and not misleading;

Help if you are experiencing financial difficulties

they give you clear information about their products and services how they work, their terms
and conditions and the interest rates and charges that apply to them;

Each organisation that follows the code is committed to acting sympathetically and positively if you
are experiencing financial difficulties.

they give you regular statements;

they tell you about changes to interest rates, charges or terms and conditions;

Contact your lender as soon as you think you will experience financial difficulties and they will work
with you to overcome them. This will include:

they lend money responsibly;

they deal quickly and sympathetically with things that go wrong;

they act sympathetically and positively when considering your financial difficulties;

your personal information is treated as private and confidential; and

their staff are trained to put the Lending Code into practice.

Communicating with you

Your lender will provide you with useful information at the right time so you can make
informed decisions. They will use plain language and avoid using technical or legal language
wherever possible.
You can opt out of receiving marketing material and your lender will tell you how to do this.
Before you open an account, lenders will give you important information about:

how the account works and its main features, including how and when you must repay the
credit provided;

any conditions you must meet before they provide the credit;

the interest and charges you must pay for the credit how the lender will work these out and
how you can pay them; and

how they will tell you about changes to interest rates, charges and terms and conditions.

For current accounts with an overdraft facility, they will tell you:

considering stopping asking for repayments from you for at least 30 days to allow you time to
get advice or present a repayment plan;

making sure your repayments leave you with enough money to meet reasonable day-to-day
living expenses;

considering reducing or suspending interest and charges if these would cause the debt to
increase or lead to the repayment term becoming too extended; and

considering accepting token repayments (a small amount you can afford) until your
situation improves.

If you owe money to a number of lenders, independent money advice may be recommended.
At the end of this guide there is a list of organisations that provide free advice.
If you have any mental or physical health issues that affect your ability to repay your debts, you
should let your lender know so they can make appropriate arrangements.

How to make a complaint

If you are unhappy with your lenders service, they will tell you how to make a complaint and how
quickly they will deal with it. If they cannot settle the complaint to your satisfaction, you may ask
the free, independent Financial Ombudsman Service to look into it. Their contact details are:
Financial Ombudsman Service Exchange Tower
London E14 9SR
Phone: 0800 023 4567 OR 0300 123 9 123
Website: www.financial-ombudsman.org.uk

if you must repay the overdraft on demand and what this means;

What other protection do I have?

the difference between an agreed facility and unarranged borrowing;

the notice that they will give you before interest and charges are taken from your account; and

if you can opt out from having an unarranged overdraft and how you can do this.

As well as the Lending Code, lenders must at all times follow the Consumer Credit Act, the Equality
Act, and other legislation such as the Payment Services Regulations and the Consumer Protection
from Unfair Trading Regulations.

the minimum monthly payment that you must make;

If you want more information about your rights under the Consumer Credit Act, you can contact
the Citizens Advice Consumer Service by calling 08454 04 05 06 or using their website at:
www.adviceguide.org.uk.

about recurring transactions (for example, an amount taken out every month) and how you can
cancel them;

Where to get more independent advice

what to do if you find a transaction on your statement that you have not authorised; and

The following organisations provide free money advice.

how to reject an increase to an interest rate and repay the debt at the existing rate.

For credit cards, they will tell you:

Assessing if you can afford to borrow

Advice NI: www.adviceni.net

Advice UK: www.adviceuk.org.uk

Citizens Advice: Your local bureaus number is in the Phone Book, the local library and at:

You should always consider whether you can afford to repay any money you borrow.

England and Wales: www.citizensadvice.org.uk

Before lending you any money, lenders will assess whether they feel you can afford to repay
it by considering:

Scotland: www.cas.org.uk

the type and amount of credit you want;

your income and financial commitments;

information held by credit reference agencies (CRAs); and

how you have handled your finances in the past (if this is known).

Northern Ireland: www.citizensadvice.co.uk

Money Advice Scotland: www.moneyadvicescotland.org.uk

National Debtline www.nationaldebtline.co.uk/0808 808 4000

StepChange Debt Charity: www.stepchange.org/0800 138 1111

They may also ask you for other information.

Lenders will also tell you when a credit search will be made and when they might pass information
about you to CRAs.
The Crystal Mark is only applicable to A guide to the Lending Code For Consumer.

19776

BBA Enterprises, August 2014 AE240

www.bba.org.uk
www.bsa.org.uk www.theukcardsassociation.org.uk

MISC 1799

Page 1 of 2

Financial Services Compensation Scheme (FSCS)

Information Sheet
Basic information about the protection of your eligible deposits

Eligible deposits in Santander UK plc are protected by:

the Financial Services Compensation Scheme (FSCS)1

Limit of protection:

75,000 per depositor per bank2

The following trading names are part of your bank:
cahoot and Santander Corporate and Commercial Bank

If you have more eligible deposits at the same bank:

All your eligible deposits at the same bank are aggregated

and the total is subject to the limit of 75,000.2

If you have a joint account with other person(s):

The limit of 75,000 applies to each depositor separately.3

Reimbursement period in case of bank failure:

20 working days4

Currency of reimbursement:

Pound sterling (GBP, )

To contact Santander UK plc for enquiries relating to

your account:

For all Santander accounts except Business Banking

0800 389 7000
For Business Banking accounts: 0800 068 7010

To contact the FSCS for further information on compensation:

Financial Services Compensation Scheme

10th Floor, Beaufort House,
15 St Botolph Street, London EC3A 7QU
Tel: 0800 678 1100 or 020 7741 4100
Email: ICT@fscs.org.uk

More information:

Additional information
1

Scheme responsible for the protection of your

eligible deposit

Your eligible deposit is covered by a statutory Deposit Guarantee

Scheme. If insolvency of your bank, building society or credit union
should occur, your eligible deposits would be repaid up to 75,000 by
the Deposit Guarantee Scheme.
2

General limit of protection

If a covered deposit is unavailable because a bank, building society

or credit union is unable to meet its financial obligations, depositors
are repaid by a Deposit Guarantee Scheme. This repayment covers
at maximum 75,000 per bank, building society or credit union. This
means that all eligible deposits at the same bank, building society or
credit union are added up in order to determine the coverage level. If,
for instance a depositor holds a savings account with 80,000 and a
current account with 20,000, he or she will only be repaid 75,000.
This method will also be applied if a bank, building society or credit
union operates under different trading names. Santander UK plc also
trades under cahoot and Santander Corporate and Commercial Bank.
This means that all eligible deposits with one or more of these trading
names are in total covered up to 75,000.

http://www.fscs.org.uk

In some cases eligible deposits which are categorised as temporary

high balances are protected above 75,000 for six months after the
amount has been credited or from the moment when such eligible
deposits become legally transferable. These are eligible deposits
connected with certain events including:
(a) certain transactions relating to the depositors current or
prospective only or main residence or dwelling;
(b) a death, or the depositors marriage or civil partnership, divorce,
retirement, dismissal, redundancy or invalidity;
(c) the payment to the depositor of insurance benefits or
compensation for criminal injuries or wrongful conviction.
More information can be obtained under http://www.fscs.org.uk

Page 2 of 2

In case of joint accounts, the limit of 75,000 applies to each depositor.

FSCS EXCLUSIONS LIST

However, eligible deposits in an account to which two or more

persons are entitled as members of a business partnership,
association or grouping of a similar nature, without legal personality,
are aggregated and treated as if made by a single depositor for the
purpose of calculating the limit of 75,000.

(1) The holder and any beneficial owner of the deposit have
never been identified in accordance with money laundering
requirements. For further information, contact your bank, building
society or credit union.

Limit of protection for joint accounts

Reimbursement

The responsible Deposit Guarantee Scheme is the Financial Services

Compensation Scheme, 10th Floor Beaufort House, 15 St Botolph
Street, London, EC3A 7QU, Tel: 0800 678 1100 or 020 7741 4100,
Email: ICT@fscs.org.uk. It will repay your eligible deposits (up to
75,000) within 20 working days until 31 December 2018; within 15
working days from 1 January 2019 until 31 December 2020; within 10
working days from 1 January 2021 to 31 December 2023; and within
7 working days from 1 January 2024 onwards, save where specific
exceptions apply.
Where the FSCS cannot make the repayable amount available
within 7 working days, it will, from 1 June 2016 until 31 December
2023, ensure that you have access to an appropriate amount of your
covered deposits to cover the cost of living (in the case of a depositor
which is an individual) or to cover necessary business expenses or
operating costs (in the case of a depositor which is not an individual
or a large company) within 5 working days of a request. Again, there
are specific exceptions to this obligation.
In the case of a depositor which is a large company, where the FSCS
cannot make the repayable amount available within 7 working days,
it will, from 3 July 2015 until 1 December 2016, ensure that you have
access to your covered deposits within fifteen working days of a
request containing sufficient information to enable it to make a
payment, save where specific exceptions apply.
In the case of a depositor which is a small local authority, where the
FSCS cannot make the repayable amount available within 7 working
days, it will, from 3 July 2015 until 1 June 2016, ensure that you have
access to your covered deposits within fifteen days of a request
containing sufficient information to enable it to make a payment,
save where specific exceptions apply.
If you have not been repaid within these deadlines, you should
contact the Deposit Guarantee Scheme since the time to claim
reimbursement may be barred after a certain time limit. Further
information can be obtained under http://www.fscs.org.uk.

Other important information

In general, all retail depositors and businesses are covered by Deposit
Guarantee Schemes. Exceptions for certain deposits are stated on
the website of the responsible Deposit Guarantee Scheme. Your
bank, building society or credit union will also inform you of any
exclusions from protection which may apply. If deposits are eligible,
the bank, building society or credit union shall also confirm this on
the statement of account.

A deposit is excluded from protection if:

(2)The deposit arises out of transactions in connection with which

there has been a criminal conviction for money laundering.
(3) It is a deposit made by a depositor which is one of the following:

credit institution

financial institution

investment firm

insurance undertaking

reinsurance undertaking

collective investment undertaking

pension or retirement fund1

public authority, other than a small local authority.

The following are deposits, categories of deposits or other

instruments which will no longer be protected from 3 July 2015:

deposits of a credit union to which the credit union itself

is entitled
deposits which can only be proven by a financial instrument2
unless it is a savings product which is evidenced by a certificate
of deposit made out to a named person and which exists in a
Member State on 2 July 2014
deposits of a collective investment scheme which qualifies as a
small company3
deposits of an overseas financial services institution which
qualifies as a small company4
deposits of certain regulated firms (investment firms, insurance
undertakings and reinsurance undertakings) which qualify as a
small business or a small company5 - refer to the FSCS for further
information on this category

1 Deposits by personal pension schemes, stakeholder pension

schemes and occupational pension schemes of micro, small and
medium sized enterprises are not excluded.
2 Listed in Section C of Annex 1 of Directive 2014/65/EU
3 Under the Companies Act 1985 or Companies Act 2006
4 See footnote 3
5 See footnote 3

MISC 2244 NOV 15 HT

For further information about exclusions, refer to the FSCS

website at www.FSCS.org.uk

Santander UK plc. Registered Office: 2 Triton Square, Regents Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone
0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial
Services Register number is 106054. Santander UK plc is also licensed by the Isle of Man Financial Services Authority for its branch in the Isle of Man. Deposits held with the Isle of Man branch are covered by
the Isle of Man Depositors Compensation Scheme as set out in the Isle of Man Depositors Compensation Scheme Regulations 2010. In the Isle of Man, Santander UK plcs principal place of business is at 19/21
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