5487 E. Brickey Dr.

Hereford, AZ (520) 227-2941 E-mail:

85615 Richbratt@yahoo.com

Tamara Reed
Objective To become associated with a quality organization that allows me to apply my
communication skills and continue to develop both professionally and
personally.

Experience Aug 2009-Present AEGIS Sierra Vista, AZ

CCA
• Inbound call center customer service.
• Client Confidentiality.
• Problem solving with positive call resolution.
• Work with providers, Medicare, social security, and other government
agencies on a daily basis.

Aug 2007-Sept 2009 AZ Dept of Corrections Douglas, AZ

Correctional Officer II
• Responsible for keeping a detailed and organized shift, transported inmates
to and from medical appointments.
• Completed shift duties in a safe and secure manner, including proper
documentation and logging of events/incidents.
• Continuously monitored inmate’s activities to ensure proper behavior and
compliance with all regulations, safety procedures and policies.

Oct 2005-Aug 2007 A-1 Truck & Auto Sales Sierra Vista, AZ
Administrative Assistant/Office Manager
• Detailed inventory and documentation via dealer desktop.
• Assisted clients with loan applications and licensing information.
• Customer service, heavy phones, filing, faxing.
• Built and maintained rapport with clientele.
• Assisted in vehicle sales and service.

July 2001-Oct 2005 AEGIS-QWEST Sierra Vista, AZ

CSR
• Inbound and outbound call center.
• Customer service for changing long distance plans.
• Activated new lines for members.
• Problem solving with a positive call resolution.
• Handled collections
 Nov 1998-July 2001 Taco Bell Sierra Vista, AZ
Crew Member/Shift Manager
• Maintained the interior and exterior of store.
• Scheduled Employees, organized crew members to establish and maintain
100% customer satisfaction.
• Handled large sums of monies daily
• End of shift reports
• Daily Bank Deposits

Education 2009-Present University of Phoenix Online Sierra Vista, AZ

• Healthcare Administration in Pharmaceutical

2003-2007 Cochise College Sierra Vista, AZ

• General/Paramedicine

1995-1999 Buena High School Sierra Vista, AZ

• General Studies

Interests Computers, Music, Quad and Dirt bike racing, Search and Rescue

References Personal: Amanda Delgrosso years known-16 (520) 227-2053

Personal: Vanessa Mende years known-6 (520) 891-5587

Professional/Personal: Rene Dixon years known-6 (520) 266-4716

Professional/Personal: Angela Wright years known-15 (239) 404-4337