12/1/11 : Lori did not remove the necessary items from the order to adjust the inventory.

She started working on

adjusting the inventory and then began talking to a customer for almost an hour. The task was not fully
completed.
12/9/11 : Lori got angry when I was fixing an error on a prescription she made. She spent several minutes talking
to customers instead of doing work.
12/15/11 : Lori suddenly became angry and began to lash out at me. She blamed me for her problems and for
having to take her medication. Then she threatened to quit. She has rapid mood swings where she goes from
happy to angry instantaneously.
Keith started scheduling Lori on shorter shifts the days I worked and longer shifts the days he worked. He
stopped scheduling her on mornings with me so that way if there would be another technician on duty the same
time she worked. This arrangement lasted temporarily.
On Sunday 12/18/11 we had a meeting discussing Lori's behavior. The meeting consisted of myself, Lori, Keith,
and Natalie. Lori admitted that she was disrespectful to me and at times exhibited malicious behavior. She
apologized for how she treated me. She admitted that she had an anger problems, a short temper, and a history of
psychological problems. She admitted not dealing with stress effectively. She said that she would try to work on
her anger problems as well as try to respect me. She acknowledges that I have been patient with her despite her
inappropriate behavior and how poorly she treated me.
On 9/28/2012 Lori was very flustered and angry. She threatened to quit multiple times She had difficulty
processing an insurance and threatened to quit all day long. When I fixed a error she made during data error, she
became angry and threatened to quit.
10/1/12:
Lori became angry when she was unable to process a Zostavax vaccination and I told her to settle down. She
became frustated because the insurance cards that the patient gave her were not working. She then lashed out at
me and threatened to quit, and said she would never work with me again. She began to stomp her feet and talked
about putting in her 2 weeks and transferring departments. She then went up to the store manager's office to
complain about me. Keith talked to her about managing her anger and she promised to both of us that she would
not have any more emotional outbursts in the future.
9/17/13
We had a computer problem and Lori wanted to call the help desk. I told her to wait until the next technician
arrived. She became angry and began to lash out at me.
9/22/13
Travis, Lori, and I had a meeting to discuss her lack of productivity and temper problems. We discussed how she
spends too much time talking with customers. She sometimes has conversations that last 20-30 minutes. We
talked about how she spends too much time on data entry and puts significant emphasis on ordering cardinal and
going over the order. We also discussed her temper. She did not handle constructive criticism well. She took the
issue about spending a significant time talking with customers personally. She said should I speed date customer
service. We talked about how she takes issuers personally and becomes confrontational as well as trying to work
on treating others with respect. She began to change the subject and blame others such as when she accused
Travis of not helping out enough. When I mentioned how she is often disrespectful to me, she began to discuss
how Valerie is disrespectful and did not want to acknowledge her own behavior.
Tuesday 10/15/13
Lori had a huge emotional burst and temper tantrum because I had Valerie look at next weeks schedule before

her. She thought that I was hiding the schedule from her, which was not the case. She became angry and hostile
towards me. Then she threatened to transfer to another store and went up to Todd's office during her break to
complain about me.
Wednesday 10/16
Travis discussed with Lori and me her behavior. He went over the same issues as during our meeting such as not
takings issues personally and being confrontational and the need to control her emotions. Lori did not
acknowledge that her behavior was inappropriate.
10/22/2013
Had a meeting with Lori and Natalie to discuss Lori's behavior. Natalie told her to control her anger and that
since I am her supervisor she has to respect me. Natalie said she will tolerate this type of behavior anymore and
that she will enact disciplinary action if there are any more incidents.
10/22/2014
I called the insurance for a prior authorization request. Lori duplicated my work and called again. When I told
her that I had taken care of the issue, she had a childish fit and started to stomp her feet.
3/18/2015
Lori lost her temper and was very rude and disrespectful to me. She did not communicate with me the rest of the
evening.
3/24/2015 : Lori was slamming drawers and angry. She was rude towards the customers and myself and the rest
of the pharmacy staff. I called Justin to discuss her behavior.
She had a meeting with Travis and Justin to discuss her disclipinary problems. She seemed to be in a better mood
the rest of the day.
3/26/2015
Lori was angry all morning. She was rude towards me and the rest of the pharmacy staff. When I sent her to
lunch, she became very short-tempered. After she came back from lunch, she was crying and taking about
harming herself. Justin called the police. They spoke to her for a while, and then escorted her out of the store and
took her to the hospital.