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The document describes the sales order process for business-to-business (B2B) and business-to-consumer (B2C) e-commerce transactions using SAP software. For B2B orders, the process involves a customer selecting products, completing an availability check, checking out and paying, and order replication to backend systems. For B2C orders, a similar process is followed with the addition of product recommendations, order tracking, and status viewing. Both processes aim to streamline online ordering, availability checking, payment, and order management across systems.
The document describes the sales order process for business-to-business (B2B) and business-to-consumer (B2C) e-commerce transactions using SAP software. For B2B orders, the process involves a customer selecting products, completing an availability check, checking out and paying, and order replication to backend systems. For B2C orders, a similar process is followed with the addition of product recommendations, order tracking, and status viewing. Both processes aim to streamline online ordering, availability checking, payment, and order management across systems.
The document describes the sales order process for business-to-business (B2B) and business-to-consumer (B2C) e-commerce transactions using SAP software. For B2B orders, the process involves a customer selecting products, completing an availability check, checking out and paying, and order replication to backend systems. For B2C orders, a similar process is followed with the addition of product recommendations, order tracking, and status viewing. Both processes aim to streamline online ordering, availability checking, payment, and order management across systems.
The business partner logs on to the Web shop, and the system performs a user and profile check. This check enables the system to guide the business partner through the selection process. The business partner can browse the product catalog hierarchy, or use the quick or extended search function to find products. In
addition, the customer can select from former
transactions, for example, orders, quotations, invoices, or order templates. Business partners can configure products using the SAP Internet Pricing and Configurator (IPC). During the interactive configuration process, SAP IPC displays the product options that can be combined, and automatically checks the selected product options are consistent and complete. They can also use the SAP IPC to configure prices, including complex pricing, and get support during a search for products that either partly or fully match their selected search options. The Sales Pricing Engine determines the price automatically. The system determines if product, and also displays
free goods are available for the
product proposals to the customer.
2. System creates order (SAP CRM)
3. System processes ATP check with temporary reservation (SAP APO) SAP APO determines product availability, and reserves the items each time orders are created or updated. The availability of the customers products is displayed to them at item level.
You can also carry out the
availability check in SAP R/3.
4. System calculates tax (US)
Optionally, for example, for vendors in the United States of America, you can use an external service provider to calculate tax. 5. Check and save order (Web shop) The customer checks (delivery type, delivery address, and so on) and saves the order. The order is transferred to the SAP CRM system. 6. System performs credit card check (optional)
7. System replicates order to SAP R/3 (SAP CRM)
The SAP CRM system replicates the order to SAP R/3. 8. System receives and processes order (SAP R/3 Enterprise) SAP R/3 processes the order. 9. System sends order confirmation and status to customer (SAP CRM) 10. System provides invoice for customer (SAP R/3 Enterprise) 11. View order confirmation, status, and invoice (Web shop) Business partners can view order confirmation and status and display invoices in the Web shop. Business partners can change the orders depending on the order status.
Sales order B2C
1. Select product and add to shopping basket (Web shop)
The customer can browse the product catalog hierarchy or use the quick or extended search function to find products. In addition, the customer can select from former transactions, for example, orders, quotations, invoices, or order templates. If the customer has maintained a profile, cross- and up-selling products are displayed. Customers can configure products using the SAP Internet Pricing and Configurator (IPC). During the interactive configuration process, SAP IPC displays the product options that can be combined, and automatically checks the selected product options are consistent and complete. Customers can also use the SAP IPC to configure prices, including complex pricing, and get support during a search for products that either partly or fully match their selected search options. The Sales Pricing Engine determines the price automatically 2. Order product (Web shop) To order products the customer must log on to the Web shop. The system automatically creates a business partner master record based on the data of the reference customer that was specified in the Web shop profile. The master record is saved in the SAP R/3 system. 3. Select payment method and delivery type (Web shop) 4. System calculates pricing(SAP CRM) SAP R/3 determines product availability and reserves the items each time orders are created or updated. The availability of the customers products is displayed to them at item level. 5. System performs availability check (SAP APO) The system runs a
check on the availability of the product.
6. System calculates tax (US)
Optionally, for example, for vendors in the United States of America, you can use an external service provider to calculate tax.
7. Send order(Web shop)
The customer checks (delivery type, delivery address, etc.) and saves the order. The order is transferred to the SAP R/3 system. 8. System performs credit card check (optional) 9. System creates and replicates order to SAP ECC (SAP CRM) 10. System receives and processes order (SAP R/3 Enterprise) 11. System sends order confirmation and status to customer (SAP CRM) 12. System tracks order (optional) Optionally, you can use an external service provider to track the order. For example, the carrier can display the delivery status. 13. System provides invoice for customer (SAP R/3 Enterprise) 14. View order confirmation, status, and invoice (Web shop) Customers can view order confirmation and status, and display invoices in the Web shop. Customers can change the orders depending on the order status.
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