Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Start
< BACK
NEXT >
Service Strategy
Service Design
Continual Service
Improvement
Service Operation
< BACK
3 An Overview of ITIL, Continual Service Improvement
Service Transition
NEXT >
< BACK
4 An Overview of ITIL, Continual Service Improvement
NEXT >
Translation:
Okay, okay. The ITIL Glossary may have stated that one clearly
enough. This stage is all about measuring success against the
original goals and then taking steps to do it even better, while
reducing costs and risks to the Service Provider. Nothing is safe
from scrutiny in this stage, not the teams, processes, or the
hardware. Although youre reviewing this stage last, in reality
this is an ongoing stagehence the continual part.
< BACK
5 An Overview of ITIL, Continual Service Improvement
NEXT >
Model One:
Continual Service Improvement
What is
the vision?
How do
we maintain
momentum?
Where are
we now?
Did we
get there?
Where do we
want to be?
How do we
get there?
< BACK
6 An Overview of ITIL, Continual Service Improvement
NEXT >
STEP 1
Plan
STEP 4
Act
< BACK
7 An Overview of ITIL, Continual Service Improvement
STEP 2
Do
STEP 3
Check
NEXT >
Model Three:
7-Step Improvement Process
Step 7
Investigate and diagnose
Step 6
Plan & implement changes
Step 5
Analyze the data
Step 4
Process the data
Step 3
Gather the data
Step 2
Decide what can be measured
Step 1
Decide what should be measured
< BACK
8 An Overview of ITIL, Continual Service Improvement
NEXT >
eBook 1
Service Strategy
eBook 2
Service Design
eBook 3
Service Transition
eBook 4
Service Operation
eBook 5
< BACK
9 An Overview of ITIL, Continual Service Improvement
NEXT >
Service Strategy
Strategy Generation
Service Portfolio Mgt.
Risk Mgt.
Demand Mgt.
Financial Mgt.
Service Design
Service Catalogue Mgt.
Service Level Mgt.
Supplier Mgt.
Availability Mgt.
Capacity Mgt.
Information Security Mgt.
IT Service Content Mgt.
< BACK
10 An Overview of ITIL, Continual Service Improvement
Service Transition
Release and
Deployment Mgt.
Change Mgt.
Transition Planning
and Support
Service Knowledge Mgt.
Evaluation Mgt.
Service Asset and
Configuration Mgt.
Service Validation
and Testing Mgt.
Service Operation
Request fulfillment
Incident Mgt.
Access Mgt.
Problem Mgt.
Event Mgt.
Continual Service
Improvement
Service
Measurement
Service Reporting
NEXT >
< BACK
11 An Overview of ITIL, Continual Service Improvement
SN-EB-ITILIMPROVEMENT-032016