Department of Business Administration

Course Title:
Course Code:
Pre-requisite Courses:
Credit Hours:
Semester:
Degree:

Interpersonal Skills
HMT 216
Writing Skills
Three (3)
Fourth (4)
BBA Program

Course Description: This course has been designed to develop communication skills in
the students by teaching them how to communicate orally with others in business
environment.
Course Objectives:
This course has been designed keeping the following objectives in mind:
1.
2.
3.

To impart knowledge of Interpersonal interaction and relationship processes.

To enable the students to exhibit positive social behavior.
To train them in building, maintaining and repairing relationships;
professional

Learning Outcomes:
After completing this course a student will be able to:
1.
2.
3.
4.

Adapt and adjust with divergent personalities in their proximity.

Judge people and predict responses with increased accuracy.
Control their communication in various contexts.
To resolve interpersonal conflicts and lead a team towards the performing stage.

Teaching Methodology:
Learning will be accomplished through lectures, outside readings, case analysis and
student participation in classroom discussion and presentations. Grading will tend to
focus on students overall personality rather than on one or two aspects
Code of Conduct:
Students have to follow the rules stated below to avoid a failing grade in the course:
Understand and follow the University policy regarding attendance.

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Arrive in and leave the classroom strictly on time. Late arrival will be marked as
absence. If you leave the classroom in the middle of a session even for a short
while, you will be marked absent.
Keep your cell phone off during the class.
Do the assigned readings for a class before coming to the class.
Maintain a disciplined, cordial, and respectful attitude towards the teacher and
your fellow students.
Submit your homework on the due date before the class begins.
Do not plagiarize from books, journals, or the internet.
Do not cheat (make someone else do your work or present work for some other
course as work for this course).
The teachers decisions about marks and grade will be final.

Course Contents:
Week
1.

Topics to be covered

Remarks

UNIVERSALS OF INTERPERSONAL
COMMUNICATIONS

The nature of Interpersonal

communication

Elements of Interpersonal
communication

2.

Culture and Interpersonal

communication
AXIOMS OF INTERPERSONAL
COMMUNICATION

The transactional process

Symmetrical or Complementary

Online Quiz

relationships

3.

Content and Relationship dimensions

The process of adjustment

CULTURE & COMMUNICATION

Assignment

The nature of Culture

announcement + Online

Points of differences

Quiz
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4.

5.

6.

Intercultural Communication
THE SELF

Self Concept

Self Awareness

Self Esteem

Self Disclosure
PERCEPTION

The stages of perception

Perceptual process

Increasing accuracy in Interpersonal

Online Quiz

perception
EFFECTIVENESS IN INTERPERSONAL
COMMUNICATION

7.

Online Quiz

Humanistic model of effectiveness

Online Quiz

Pragmatic model of effectiveness

VERBAL & NON VERBAL MESSAGES

The Interaction

Meanings and messages

Online Quiz

8.

Message characteristics
MID-TERM EXAMINATION
VERBAL MESSAGES : REDUCING
BARRIERS TO INTERACTION

Language symbolizes reality

Language express both facts and

Online Quiz+
Case Assignment

inferences
9.

Language can obscure distinctions

NON VERBAL MESSAGES

Body Communication

Facial Communication

Eye Communication

Paralanguage and Silence

Online Quiz

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10

11

MESSAGES & CONVERSATION

The conversation Process

Conversational Management

Conversational Problems

Deadline for Case

submission + Online
Quiz

: Prevention and Repair

RELATIONSHIP DEVELOPMENT &
DETERIORATION

12

Relationship Development

Relationship Deterioration

Online Quiz

Relationship Maintenance and Repair

CONFLICT IN INTERPERSONAL
RELATIONSHIP

13

14.

15

Nature of Conflict

Conflict Resolution stages

Online Quiz

Conflict Management Strategies

FRIENDS & RELATIONSHIP

The Nature of friendship

Stages of Development

Culture and friendship

Case Assignment
+ Online Quiz

Gender and friendship

PRIMARY & FAMILY RELATIONSHIPS

Roles

Responsibilities

History and Future

Dead line for

case submission
+ Online Quiz

Rules
INTERPERSONAL COMMUNICATION &
RELATIONSHIPS IN THE WORKPLACE

Communicating in the workplace

Communicating in Workplace

Online Quiz

Relationships
FINAL EXAMINATION
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Rescheduling of Class:
The teachers at Iqra University are very particular about taking their classes, but in case
of an emergency, an alternate teacher may conduct the class. Students are informed
through SMS in case of rescheduling of a class.
Grading Policy:
A Grade:
B+ Grade:
B Grade:
C+ Grade:
C Grade:
F Grade:

88 and above
81-87
74-80
67-73
60-66
Below 60

Marks Distribution of 100%:

Quizzes
Assignments/Case Studies:
Project/Project presentations:
Mid-term
Final Exam
Total

______10_____
______10_____
______15_____
______25_____
______40_____
100____

Recommended Reading(s):
1. Joseph A. Devito, The Interpersonal Communication Book (Latest Edition)
2. In addition the teacher may prescribe any additional reading material.

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