GROOMING STANDARD

Objectives

At the end of training, you will be able to:

Know Novotel Banjarmasin grooming
standards
Be a representative of Novotel with your
personal image

Grooming Standards: Hair

No extreme hairstyles or colours
Hair accessories to blend with the
uniform colour and style of the
respective property
Hair below shoulder length
is to be tied up neatly

Hair must be neat, clean & away from face, and comply
with the Occupational Health & Safety Standards of the
country, where appropriate

Grooming Standards: Hair

No extreme hairstyles or
colours (it must be natural
color / black colour)
Hair to be kept short & neat
(hair should not touch ears,
face and shirt collar nor
cover the face)

Hair must be neat, clean & away from face, and comply
with the Occupational Health & Safety Standards of the
country, where appropriate

Grooming Standards: Face

For Ladies:
Simple make-up which presents a
fresh, clean and professional
appearance appropriate for work

Light make-up, touched up

after meals
Simple lipstick

Grooming Standards: Face

For Men:
Face to be clean shaven
Beards and moustaches
must be clean and neatly
trimmed

Grooming Standards: Hands

Fingernails to be clean
and neatly manicured at
all times
For ladies, natural and
plain fingernail polish, if
any, may be applied
Hands should reflect a
clean and professional
appearance
appropriate for work

Grooming Standards: Personal Hygiene

Offensive body odour must be avoided

Shower before start of shift

Teeth to be clean and
offensive breath avoided

Brush teeth after meals

Avoid over-powering perfumes and
after-shaves

Use a dab of perfume if needed

Grooming Standards: Dress Code

All uniformed staff must wear company
issued uniform

Uniform must always be clean & neat

No uniform is to be worn OUT OF HOTEL
PREMISES after working hours

Casual clothes are not permitted in

workplaces, unless otherwise stated
Uniformed Staff (Ladies)

Full length stockings in skin tone

must be worn with skirt/dress

Grooming Standards: Dress Code

Name tag & Accor lapel pin (crest) must be
worn during working hours
Crest must be worn on left
lapel of the jacket (For uniforms
without lapel: 14cm from collar bone)

Name tags must be worn

horizontally above the left
pocket area of a shirt or
jacket (Embroidered name tag may be
used for engineering staff)

Eye Glasses
is allowed to be worn for minus,
plus or cylinder glasses only,
supported with
specialist
doctor recommendation
Frame Thickness Standard (right or
left side) is not more than 1 cm.
Frame Color Standard : it must be
conservative color ie. : gold, silver,
dark colors, etc.
NO colorful frame used ie.: white,
red, yellow, green etc.

Grooming Standards: Jewelry

Minimum Jewelry (simple & elegant designs) to be worn.

At most:
One ring on each hand
One watch per person (NO colorful must be
conservative color)
A pair of ear-rings to be worn one piece on each ear
(small studs only) for female is not allowed for male
staff
This must comply with the Occupational Health & Safety
standards of the country

Grooming Standards: Dress Code

FOOTWEAR
This is to be clean and in good condition. It
must complement the uniform style of each
property

There must be a consistent style and color of

footwear throughout each respective
department
This must comply with Occupational Health &
Safety standards of the country

Grooming Standards: Dress Code

Ladies
Closed-toe court shoes
Acceptable heel height - 2.5cm
Colour to complement the style
of uniform

Gentlemen
Lace-ups or dressy slip-ons
Clean and well-polished
Dark coloured shoes

Grooming Standards: Non-Uniformed

Gentlemens Basic Wardrobe
Shirt
Tie
Pants

Dark-Coloured
Shoes & Socks

Grooming Standards: Non-Uniformed

Ladies Basic Wardrobe
Dress OR
Blouse &
Skirts /
Tailored Slacks
Plain Stockings

must be worn with skirts

Formal Shoes

Grooming Standards: Non-Uniformed

Senior Managers and above

A Jacket or Suit is
required when meeting
external parties
The lapel pin (crest) must be
worn at important meetings
with external parties

Skin tone
stockings

must be worn
with skirts

Deportment (dont)
All staff must present
himself/ herself in a
professional manner.

Deportment will reflect

to company image.
Unacceptable
Standing Posture

Deportment - Standing
Stand straight with
weight spread evenly on
both feet
Do not stand with the
feet too wide apart
Hands to the side or back
(but not in the pockets)
Keep the head up with
eyes looking directly
ahead
Do not lean
ACCEPTABLE
Standing Posture

Deportment - Walking

Lift feet when walking

Walk at a comfortable
pace
Do not take too large
steps
Do not exaggerate the
swinging of arms

Deportment - Sitting

Sit straight with back slightly

supported by the chairs
back-rest
Feet should be placed on the
floor or slightly crossed

Do not point the soles of the

shoes directly at someone

Picking up Things

Keep the back

straight if
possible
Bend the knees
slightly before
bending down

Pre opening uniform

MALE
Always use Novotel Blue Polo
Shirt with Name tag on left
chest
Always use conservative
Black Belt
No Sandals (Casual but
professional)
Always use mask in dusty
area

Pre opening uniform

FEMALE
Always use Novotel Blue Polo
Shirt with Name tag on left
chest
Always use conservative
Black Belt
No Sandals (Casual but
professional)
Always use mask in dusty
area

Pre opening uniform

FEMALE
Long hair should use hair
band
Short Hair should look
professional

Q&A

Sum up
What have we learn?

THANK YOU