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Prepared for:
Mr. Khaled Mahmud
Course Instructor: M406 Brand Management
Assistant Professor
Institute of Business Administration, University of Dhaka

Prepared by:
Rehanul Islam ZR-27
Shabab Mashuk ZR-47
Noushin Wadud Khan RH-58
Sajeed Alam ZR-60
Group: 05, BBA Batch 20, Section A

Institute of Business Administration, University of Dhaka, Dhaka

May 15, 2015

May 15, 2015

Assistant Professor Khaled Mahmud

Course Instructor: M406 Brand Management
Institute of Business Administration, University of Dhaka

Honorable Professor,
As commissioned on April 13, 2015 under the Term Paper segment of your course curriculum, we are
submitting the attached report titled Building Brand Equity of Bellissimo Premium Ice Cream. The
major areas of analysis in our report include:

A basic overview of the ice cream industry of Bangladesh

Analysis of the Bellissimo Brand, its offerings, distribution, sales, promotion and marketing

Analysis of branding elements, brand DNA and brand mantra of Bellissimo using relevant
theoretical models with practical insight

Proposals and recommendations for building brand equity via branding element
modifications, effective positioning strategies and marketing activities

In completion of this term paper, we would like to thank you for the opportunity to work on this topic
as it has helped us strengthen our theoretical concepts of brand management by practical experience
and insight. This knowledge development process would not have been possible without your
direction. Thank you once again for the opportunity.

Rehanul Islam

Shabab Mashuk

Noushin Wadud Khan






Enclosure: Building Brand Equity of Bellissimo Premium Ice Cream

We would like to thank the following individuals for their time, support and valuable insight into the
preparation of this report:
Mr. Salman Quader
Head of Brand Development, Bellissimo, Kazi Food Industries Ltd
Mr. Asif Iqbal
Sales Manager Dhaka Region, Bellissimo, Kazi Food Industries Ltd
Mr. Sopu Rahman
Analyst, Nielsen Bangladesh Ltd

1.1 Overview
1.2 Objectives
1.2.1 Broad objective
1.2.2 Specific objectives
1.3 Rationale
1.4 Methodology
1.5 Scope
1.6 Limitations
3.1 Background of Bangladesh Ice Cream Industry
3.2 Market horizon
4.1 Background
4.2 Company overview
4.3 Core values and objectives
5.1 Brand analysis using the four Ps
5.2 Brand elements and equity
5.3 Consumer behavior and analysis
5.4 Brand analysis using theoretical models and Consumer-based Brand Equity
6.1 Ice cream market segmentation
6.2 Competitor matrix
7.1 Gap analysis
7.2 Strategy implementation

Page No.

The ice cream industry of Bangladesh dates back to the East Pakistan era of the 1950s, since when it
has developed into a BDT 500 crore industry with a saturated market of highly competitive players.
Bellissimo Premium Ice Cream entered the market as a disruption, as the brand opted to offer
premium ice cream at an affordable price range in regular servings. Since this market segment was
previously dominated by foreign brands, which charged exorbitant amounts, Bellissimos entry
strategy was sound and logical. However, the company heavily engaged in marketing communications
via ATL channels (TVCs, billboards, radio commercials) and investments in event sponsorships

ranging from cultural events, a Bangladesh Cricket Team series against New Zealand, to university
events and underground football tournaments. All of this heavily damaged the brands core DNA,
which was associated with a premium brand providing a high value offering. Another problem with
the brand was customer dissatisfaction with the bland taste of Bellissimo Ice Cream. All of that
significantly harmed brand equity. This was readily observable by consumer survey statistics which
indicated that while 94% of respondents knew about the Bellissimo brand (thanks to its extensive
marketing efforts), only 26% had tasted it (which was reflected in the brands poor positioning,
pricing and most importantly, taste).
Based on the above challenges, the report analyzed the brand using several models, namely: the four
Ps of marketing, Philip Kotlers brand value model, and to understand consumer perception, the
consumer-based brand equity model. It further analyzed Bellissimos competitors in terms of their
points of parity and points of difference to highlight the core features of the Bellissimo brand which
included its high value offering and unique products (strengths) and, unfortunately, its poor
positioning, disoriented marketing efforts and weak product taste. However, consistently, consumers
identified Bellissimos packaging as superior and appealing.
To develop the brands equity, short-term and long-term strategies have been proposed. Short-term
strategies focus on a defensive strategy to leverage Bellissimos position as a premium brand and to
focus on targeted promotional activities, associations and partnerships that enable consumers to
connect Bellissimo the premium brand, with other premium brands and events, such as associations
with corporates, cultural institutes and universities. Long-term strategies focus on attacking the
competition and capturing market share by capitalizing on the brands strength of packaging and
enhancing it to give it a more premium appeal and, brand extension to incorporate more premium
flavors. Ultimately, for all brands, the core component of success is not the extent to which it is
communicated to the consumer. It is the value that the brand offers and how the value relates to the
consumers perception. This deliverability of values requires constant understanding of consumer
perception, behavior and trend projections which, aligned with the strategies proposed, will hopefully
ensure the brand deliverables of Bellissimo Premium Ice Cream are brought to fruition.

1.1 Overview
Ice cream globally ranks among the top 10 snacks enjoyed by people of all ages in all seasons, even
winter. In Bangladesh, the ice cream industry dates back to the 1950s and is currently a BDT 500
crore industry. Increasing income and consequently living standards, along with prolonged exposure
to global influences have fueled growth and developed a huge consumer base. This has also led to an
emergence of a lot of market players who continue to offer competitive product offerings and engage
in marketing efforts. Bellissimo Premium Ice Cream was launched in 2013 as an industry disruption.
Premium ice cream in regular servings was previously unheard of in Bangladesh and as a result, the
company engaged heavily in distinct marketing efforts and campaigns. Yet still, it maintains weak
brand equity as the ice cream industry is yet to fully adapt to a premium offering for regular
customers. However, Bellissimos entrance also caused retaliation among other industry players with
Igloo launching its own premium range, Mi Amore. This shows that Bellissimo has a competitive
market offering which has followed some disoriented marketing and branding strategies so far. The
report aims to explore these activities and provide insight into more cohesive strategies to build brand
equity for Bellissimo Premium Ice Cream.

1.2 Objectives
1.2.1 Broad objective
The broad objective of the report is to extensively analyze the current brand positioning of Bellissimo
Premium Ice Cream and identify strategies and opportunities to build and leverage brand equity.

1.2.2 Specific objectives

The specific objectives include:

Analysis of market offering of Bellissimo in terms of the four Ps

Consumer survey and identification of perception of the Bellissimo brand

Identification of gaps in branding

Proposals and strategies for bridging gap to build brand equity

1.3 Rationale
Given the sheer size of the ice cream industry of Bangladesh, companies enjoy a financially feasible
standing in the market. However, in spite of extensive marketing efforts from Bellissimo since its
inception, the brand struggles to gain sufficient equity in return for marketing investment. As a result,

the report seeks to identify the gaps in marketing and propose solutions to help Bellissimo match its
marketing efforts with subsequent gains in equity.

1.4 Methodology
The report has been developed from both primary and secondary sources, along with consumer
surveys for better insight. Primary sources include interviews from Bellissimo representatives
involved in Brand Development and Marketing along with company reports. Secondary sources
include published reports on Bellissimos brand position, studies of global premium ice cream brands
like Hagen-Dazs and market studies to analyze the market and gain an understanding of the
Bellissimo brand.

1.5 Scope
The scope of this report pertains to Dhaka based citizens as consumer surveys and insight were
developed based on those. Furthermore, given the sheer consumption of ice cream heavily centralized
around Dhaka, branding proposals and suggestions cater mostly to Dhaka and other urban areas in the

1.6 Limitations
In spite of efforts to provide comprehensive coverage, the report could not cover an adequate
consumer base for the survey. Perhaps a bigger sample size could have yielded a more accurate
consumer insight.

The food sector in Bangladesh has transformed drastically in the last few years. A market that was
primarily dominated by a few national brands is now an open field for both new national and
international brands. The highly competitive market has made it necessary for brand building to
strengthen the companys position in the market. Improved socioeconomic conditions, foreign
influence and changing tastes have all allowed premium brands to emerge in this sector. In the race to
build a brand many companies overlook the core concepts related to what a brand is and what makes a
successful brand. Many even confuse between branding and marketing. James Heaton, President and
Creative Director of Tronvig Group, says, Marketing unearths and activates buyers. Branding makes
loyal customers, advocates, even evangelists out of those who buy.1 He also mentions that the
fundamental difference lie in how the two operate. As per his article The Difference between

Marketing and Branding, marketing employs a push strategy while branding uses a pull strategy. In
order for successful branding one must understand what a brand is.
According to the American Marketing Association a brand is a name, term, design, symbol, or any
other feature that identifies one seller's good or service as distinct from those of other sellers. On the
other hand, a successful brand is an identifiable product, service, person or place, augmented in such a
way that the buyer or user perceives relevant, unique added values which match their needs most
closely (Chernatony and McDonald, 1998). 2 In his book Strategic Brand Management Kevin Keller
identifies the different elements that make up a brand. Among these the most prominent ones are the
names, URLs, logos, symbols, characters, packaging, and slogans. In addition he identifies
memorability, meaningfulness, likability, transferability, adaptability and protect-ability as the six
important criteria for choosing brand elements. 3 It is important to pay attention while choosing brand
elements because each element in some way is a representation of the brand, and it is important that
each make a positive contribution to the brand equity. Brand equity is defined as the value that
consumers associate with a brand (Aaker 1991). 4 It is the consumers perception of the overall
superiority of a product carrying that brand name when compared to other brands.
Therefore a brand must be perceived as different in order to win market share (Romaniuk et al.,
2007).5 Undifferentiated new entrants are supposed to be most likely to fail because no customers
should be motivated to buy them (Davidson, 1976). 6 In order to be a premium brand one must be
positioned as such. Strong brands start with differentiation, understanding and building how it is they
are different from the competition. Phau and Prendergast (2000) suggest that luxury brands are those
that imply exclusivity, have a strong brand identity, have high brand awareness, and are perceived to
be high quality.7 Others have defined luxury products as those which ratio of functionality to price is
low but which ratio of intangible and situational utility to price is high (Nueno and Quelch 1998). 8
Although premium signifies high end or luxury, the ways to develop premium products are not clearly
articulated anywhere. One description of luxury products is as those providing extra pleasure and
flattering all senses at once (Kapferer, 1997) 9, for which psychological benefits, rather than functional
benefits, are the main factor (Vigneron and Johnson, 2004). 10 Looking at it this way it is clear that
motivation for buying luxury products differs from person to person.
Luxury has become a more truly global market hitherto showing strong growth in 2010 and is poised
for further expansion (Bain & Company, 2011).11 If we look at luxury or premium branding around the
world we find that successful branding involves many dimensions. Brands are not products and
should therefore be treated differently.12 The brand helps to give identity to the product and this
identity is the base on which perceptions and associations are formed in the minds of the consumers.
Looking at the case of Rolls Royce it is easy to see that although everyone is familiar with the brand
and what it does there are only a few that can say they own one. Looking at other brands around the
world we see that over time brands have not only maintained their exclusivity but they have grown

with the market and managed themselves so as to create sustainable brand equity. Atwal & Williams
(2009) insists that in case of luxury branding it is not communication that we are looking for but
connection with the customers that is our main goal. 13 It is this connection, backed up by the delivery
of the brand promise that has helped brands transform from just another name into a name that
signifies true luxury.
In Bangladesh brand labels has always been a factor in consumer buying patterns. From clothing to
furnishings brands have played a big role in the past and still continue to do so today. 14 In case of food
products premium branding involves a lot more than just premium prices. Research on branding in
food sector showed that food quality is a matter of consumer perception, or more specifically
consumer acceptance" (Cardello, 1995). 15 The consumer perceives quality as a combination of
experiences, specially the first impression when being in contact with the product. In the food
industry perceptions about the quality of a product can only be formed after tasting the product. 16 Take
into account how the palette of people differ and it is clear that branding food products is more
challenging than many others. A research on instant foods undertaken in Bangladesh it was found that
in case of food products consumers give value taste, quality, packaging, advertisement and price in
order.17 So we can see that simply pricing products as premium is not going to work. The price in fact,
has to be backed up by superior taste, quality as well as packaging.

3.1 Background of the Ice Cream Industry of Bangladesh
Globally, ice cream ranks among the top 10 treats or snacks to consume, for people of all ages and
walks of life. In the Asian sub-continent, the oldest reference to ice cream and cold treats (particularly
kulfi and milk based ice cream) can be ascribed to Baby Ice cream. Full-fledged operations were
incepted by West Pakistan based K. Rahman & Company, which acquired business licenses for the
Coca-Cola brand and the development of Igloo Ice Cream. Soon after, the company started operations
in East Pakistan (currently Bangladesh). Both the factories of Coca-Cola and Igloo Ice Cream were
located in Chittagong. In 1973, post independence, the newly formed government of Bangladesh
acquired ownership of both Coca-Cola and Igloo Ice Cream. Given the nascent nature of the
government and administrative failures, the ventures failed.
In 1982, Abdul Monem Ltd won the government tender as the highest bidder and subsequently
acquired Igloo Ice Cream. The main factory was established in Comilla. After years of enjoying
market benefits as a monopoly, the early 90s so the emergence of Polar, an ice cream brand from
Dhaka Beverage Industries. With their superior quality, innovation and effective marketing strategy,
Polar soon took over as the market leader with Igloo trailing. To compete with Polar, Igloo stopped its

antique packaging and started Pearl BOPP packaging like that of Polar. The brand wars between Igloo
and Polar continued, with Polar introducing products such as: Crunch, Penguin and Rocks. Igloo
countered them by introducing Macho and Mega and later, Single Sundae.
Igloo came out as the winner of the brand war and Polar started experiencing a significant drop in
market share. In 2006, the brand Polar was pulled out of the market and new players like Kwality
emerged. But Igloo remained dominant and brand grew tremendously. Other brands like Kwality,
Savoy etc. were present in the market but had been able to capture a very insignificant amount of
market share. Only the market for Igloo significantly expanded. In 2009, the brand Polar reemerged
under the umbrella of Urban Development. Alongside, some multinational ice cream brands like
Mvenpick, Baskin Robbins and Cream & Fudge introduced ice cream parlors in Bangladesh. With
this, a new dimension in the local ice cream industry was created called Boutique ice cream shops.
These ice cream parlors targeted the upper-middle class and tried to cater to the emotional appeal of
the consumers who up until then could not find any foreign ice cream brands in Bangladesh.
In January 2013, another new player named Bellissimo Premium Ice cream emerged in this alreadycompetitive industry. Bellissimo Premium Ice Cream is a concern of Kazi Food Industries Ltd. It is
the first brand to produce premium quality ice cream in Bangladesh and was first launched at the
Dhaka International Trade Fair (DITF) 2013. The emergence of Bellissimo created a disruption in the
industry as earlier, ice cream flavors and varities in the market were limited to generic variants.
Premium ice cream with flavors and ingredients like dark chocolate, hazel nuts etc. were available at
Boutique Parlors from foreign brands. Bellissimo introduced premium quality ice creams available in
general servings, following the business models of Hagen-Dazs. This created a new market segment
for premium ice cream with Igloo following up with Mi Amore, its own range of premium ice cream.
Furthermore, Bellissimo and Mi Amore opened up their own boutique ice cream parlors to compete
with international ice cream parlors.
In the upcoming year, the industry will see a few new players like: Pran, Golden Harvest, Cold Stone
Creamery etc. Needless to say, the industry has been growing and is currently estimated at BDT 500
crore. Given the product line diversification, the emergence of more players and stiff competition, it is
only projected to grow further.

3.2 Market horizon

The ice cream industry comprises the following major brands: Igloo, Polar, Kwality, Bellissimo,
Savoy and Mi Amore. The respective market shares of these companies include:

Market share
Others; 5%
Bellissimo; 6%
Kwality ; 14%

Igloo; 41%

Polar; 34%






Figure 1 Market shares of ice cream companies

Table 1 Market shares of ice cream companies


Market Share (In BDT.)

205 crores
170 crores
70 crores
28 crores
27 crores
500 crores

Market Share (In Percentage)

41 %
34 %
14 %
5.6 %
100 %

There are also upcoming ice cream brands from Golden Harvest, Pran, Nestle and Cold Stone


4.1 Background: Introducing premium ice cream in regular offerings
After the introduction of boutique ice-cream parlors all over Bangladesh, the top management of Kazi
Food Industries Ltd started thinking about introducing a premium ice cream brand that would cater to
the upper-middle (SEC A) and upper class (SEC A++) consumers. The logic behind this was that if
the consumers can afford the expensive ice cream parlors, they would also be interested in premium
quality ice cream brands only if the brand was able to deliver international quality product, which
would rival the expensive ice creams of the boutique ice cream parlors. Based on this idea, Bellissimo
Ice cream was launched in early 2013. It is the first brand to produce premium quality ice cream in

Bangladesh and was first launched at the Dhaka International Trade Fair (DITF) 2013 with great

4.2 Company overview: Delivering a premium offering

The primary objective of Bellissimo ice cream is to deliver ice cream products of international
standard. It strives to produce dense, rich, creamy and flavorful ice cream using real milk fat, natural
ingredients and fruit particles. Bellissimo uses different flavors and textures, making it the only local
brand with so many varieties to offer its customers. The company strictly follows the international
standard of ice cream production with natural flavors and no additional colors. Raw materials and
machines of highest quality are used for production.
The most important criteria for an ice cream of international standard is for it to have minimum 10%
milk fat/milk cream/ butter fat. Bellissimo is the only local ice cream producer to bring real ice cream
to its consumers with 10% milk fat and more at an affordable price.
Initially, Bellissimo introduced 4 categories of ice cream in the form of cups, cones, bars and ice
cream sandwiches. The 100ml cups are available in ten flavors and 500ml tubs in six flavors. The
cones are called Perfetto and come in three different flavors. There are two types of ice cream bars
called Supremo and Primo. Supremo comes in three different flavors while the Primo is available in
one flavor only. The most unique product of Bellissimo is the ice cream sandwich called Biscotto,
which comes in two flavors vanilla and chocolate. Bellissimo is the first company to introduce ice
cream sandwich in the local market.
The target consumers of Bellissimo are from the upper and upper-middle class society who are regular
consumers of ice cream and are willing to pay a premium price for a premium product. These
consumers mostly live in urban metropolitan locales of Dhaka, Chittagong, Comilla, Sylhet, Khulna,
Bogra and shop from superstores or A-category departmental stores.
With a 5%-6% market share already by the first year in the ice cream industry, Bellissimo can only go
further with its quality product and effective business strategy.

4.3 Core values and objectives

4.3.1 Corporate Mission - To be the leading ice cream brand in Bangladesh

4.3.2 Vision - To provide international quality ice cream products to the consumers with a wide range
of new and exciting flavors
4.3.3 Core values The core values of the Bellissimo brand include:

To provide the customers with international standard ice cream products coming in various

To maintain the international standard of ice cream products by using 10% or more milk fat
and high-quality natural ingredients.

4.3.4 Core responsibility

Provide customers with high-quality premium product and become the leading local icecream brand

Create brand awareness and top of the mind recall

Maintain premium positioning of the brand through communications & activities


5.1 Brand analysis using the Four Ps
5.1.1 Product range and Pricing
Bellissimo has an extensive product range, which can be categorized in terms of the serving packages:
i. 100 ml cups:
Category- 1 (Taka 40)
Premium Chocolate

Category-2 (Taka-50)
Mint Chocolate Chip

Premium Vanilla

Cherry Chocolate Chip

Premium Strawberry

Nutty Almond

Premium Mango

Nutty Pistachio
Butter Chocolate Almond
Banana Chocolate Walnut

ii. 500 ml tubs

Category- 1 (Taka-150)

Category-2 (Taka-175)

Premium Chocolate

Mint Chocolate Chip

Premium Vanilla

Cherry Chocolate Chip

Premium Strawberry

Nutty Almond

Premium Mango

Nutty Pistachio
Butter Chocolate Almond
Banana Chocolate Walnut

iii. 1 liter tubs:

Category-1 (Taka-295)
Premium Chocolate

Category-2 (Taka-345)
Nutty Pistachio

Premium Vanilla
Premium Strawberry
Premium Mango
iv. Ice cream Bar with stick:
Category-1 (Taka- 70)
Supremo (102 ml)

Category-2 (Taka- 35)

Primo (70 ml)

Category-3 (Taka 50-)

Supremo Nano (45 ml)

- Strawberry

- Vanilla

- Vanilla

- Chocolate


- Vanilla


- Almond
v. Cone:
Cone- (Taka-70)
Perfetto (121 ml)
- Chocolate
- Strawberry
- Vanilla

vi. Ice cream sandwich:


Biscotto (54 ml)

- Chocolate
Bellissimo plans to launch more products to extend its Supremo and Biscotto range. They are as
1) Supremo new white chocolate coating
2) Chocoholic Biscotto chocolate biscuit with chocolate ice cream
3) 500ml tubs new flavors
4) 1000ml tubs new flavors
5) Ice Cream Cake
6) Log Ice Cream
7) Sorbet

5.1.2 Place production, sales and distribution channels

Bellissimo ice creams are now available in all retail outlets, departmental stores, small-scale stores
and all outlets with available freezers. Quantities are set as per market study, consumer segmentation
and forecasting. Production
The ice cream production plant of Bellissimo has a capacity of between 28000 and 30000 liters, while
it actually produces 4000 to 5000 liters. This indicates underutilization of the plant. In order to fully
utilize the plant capacity, Kazi Farms is launching officially another brand of ice cream called Za n
Zee very soon. Distribution
The organizational hierarchy of Bellissimo Sales department is given below:

s Sales
Regional Sales Manager

Area Sales Manager

Area Sales Executive

Distributors/Dealers/Sales Representatives
Figure 2. Sales department hierarchy of Bellissimo

In the case of distribution, Bellissimo has 6 depots for 6 regions in the whole country to ensure
nationwide distribution. These are in Dhaka, Chittagong, Comilla, Sylhet, Bogra and Khulna.
Depending on the size, each region is divided into several areas. There is a Regional Sales Manager
(RSM) in each region and under the supervision of each RSM there is an Area Sales Managers (ASM)
assigned in each area. Again for each ASM, there are Area Sales Executives (ASE) who directly
monitor the sales and distribution. For distribution, Bellissimo follows the indirect system which is
essentially area based. Hence, a number of Petty dealers work under each ASE for the supply of ice
cream to retail stores. They are small area dealers. They are given 2 ice cream carrier vans and 2-3
freezes assuring the storage of 1200 liters in an average.
The payment system and delivery is fluent and easy to track. Firstly, the distributor pays the due
amount to the bank. Getting confirmation from the bank, ASE informs to the depot to deliver the
ordered quantity of ice cream to the distributor. ASE delivers ice creams to a distributor in following
alternate days i.e. either Saturday and Tuesday or Sunday and Wednesday or Monday and Thursday.
Via a nationwide distribution network, Bellissimo has covered the major districts of Bangladesh.
Current area coverage by Bellissimo are- Dhaka, Chittagong, Sylhet, Comilla, Bogra, Rajshahi,
Dinajpur, Rangpur, Barisal, Khulna, Jessore. Also they have done extremely well in terms of freezer
placement. Currently, there are approximately 3300 freezers in the market and the target is to install
6000 freezers by May 2014.

However, it has been seen that the larger cities have been more welcoming of Bellissimo products. In
Dhaka and Chittagong, there are super stores, chain shops and restaurants who are also the companys
major consumers such as Agora, Meenabazaar, Swapno, Lavender, CSD, Dhali etc.

5.1.3 Promotion existing marketing activities

The Bellissimo brand, since its inception has been heavily involved in promotion and marketing
activities, albeit the efforts do not justify the frailing brand equity. These existing activities include:
i. Event engagements and sponsorships:

Grand launch of Bellissimo Ice Cream at DITF 2013

Figure 3. Bellissimo at DITF 2013

Premium ice cream partner at the Durga Puja Festival on Banani Field in 2013 and 2014

Official ice cream partner of the Sahara Cup Bangladesh-New Zealand Bilateral Cricket
Series in 2013 where it had exclusive ice cream selling rights within the stadium premises

Figure 4. Sahara Cup Bangladesh vs New Zealand 2013

Title Sponsor of Very Graphic a graphic art exhibition held at Bengal Art Gallery

Platinum Sponsor and exclusive ice cream partner of Hay Festival 2013 and 2014

Figure 5. Bellissimo Promotion for Hay Festival 2014

Platinum Sponsor and ice cream partner at Digital Marketing Summit 2015 organized by
Bangladesh Brand Forum

Premium Sponsor and Ice Cream Partner at 7TEEN Futsal Dugout 2014, 7TEEN Interuniversity Futsal Tournament, MUSICON 2013

Exclusive ice cream partner at Bengal Classical Music Festival 2014

Figure 6. Event banner for Bengal Classical Music Festival Bangladesh 2014

Exclusive Ice Cream Partner for Rocknation I, II and III

Sponsor of artist Nitandya Gains Printmaking exhibition at Alliance Fraincaise de Dacca

Figure 7. Event banner for Printmaking Exhibition

ii. Activation:

University ice cream outlets during events such as North South University Career Fair
2013, 2014, East West University, IBA, DU during annual Fresherz and graduation

Exclusive ice cream partner of IBA, DU Graduation 2014 and 2015

Exclusive ice cream partner of UNYSAB Model United Nations Program 2014

iii. Sales promotion and advertising:

DITF 2013 with its extensive outlet, stands, print media outlets

Billboards and point-of-sales materials:

Approximately 12 billboards strategically located in prime locations in Dhaka and
2 billboards in Chittagong

POS materials include Roman banners, X-stands, product cut-outs, logo stickers,
retail posters, leaflets and flyers

An integrated marketing communications approach launched in June 2014 with a press

release followed by billboards, radio commercials and POSM

TVCs launched in December 2013

A dedicated and fully informative and functional website

Figure 8. Bellissimo website

Strong presence in social media since inception with an active Facebook page along with
frequent seasonal online contests such as Mothers Day contests

Figure 9. Social media activities for Bangladesh win over Pakistan in 2015

Figure 10. Social media activities for Mothers Day 2015 by Bellissimo

5.2 Brand elements and Equity

Analysis of the Bellissimo brand requires understanding and subsequent analysis of the individual
components, which make up the brand. These include:
i. Logo:
The logo is simple, minimalistic and elegant which is in line
with the Bellisimos positioning as a premium ice cream
In terms of the color scheme, the logo is also elegant and
perfectly devised with two-tone multiple gradient color
schemes which reflects the basic color scheme of ice cream
(biscuit colored cone with a delicious exquisite chocolate).
Figure 11. Bellissimo Logo

ii. Tagline: The brand has no particular tagline which is acceptable for consumer food products,
particularly ice cream, as the unique selling proposition of ice cream is always the combination of
taste, packaging, visual delight and a complete 5-senses experience of vision, touch, taste, smell
and sound. It requires no direct highlighting via a tagline as to what the product has to offer.

iii. Packaging:
In terms of packaging, Bellissimo introduced slightly differentiated packaging for tubs or litre
boxes to add to the premium appeal of the brand. It replicated designs from Movenpick and
Haagen-Dazs. Furthermore, regular sized portions such as ice cream bars have elegant
typography and color schemes to leverage the premium brand association.

Figure 12. Bellissimo Product Packaging

iii. Endorsement: Bellisimo has no celebrity endorsements as of that. This is a relatively positive
approach as the brand is yet to establish itself in the market properly. Investing in a celebrity
endorsement at such an early stage, that too for a product which is highly experience centric, is not
iv. Brand equity: In terms of brand equity, Bellissimos market position is frail. Although, it has
heavily engaged in all the right communication channels, customer retention in terms of sales is
poor as the brand is yet to successfully leverage its premium offering. However, the brands
emergence has been a market disruption. Given that there was no other local premium ice cream
brand in the market, the brand was set to enjoy a monopolistic position in this market sub-segment
of ice cream, i.e. premium ice cream in regular offerings. However, local customers are unaware

of this segment and are yet to generate value. Yet still, defensive strategies from Igloo with its
own premium sub-brand Mi Amore, shows the sheer potential of Bellissimo as a premium ice
cream brand.
v. SWOT Analysis of the Brand:
1. Bellissimo can provide the highest quality of

1. Some consumer segments perceive the products

ice cream products available in the local market.

as overpriced. Some of the target customers still

prefer Igloo as a more value for money product.

2. The number of varieties of ice cream flavors

that Bellissimo can is unmatched and currently,

2. Certain amount of negative feedback.

no other local brands are unable to do so.

3. Slow movement of some star products like:
3. Superstore leadership has already been


4. Attractive and standout promotional activity
such as: billboards and banners.
5. Biscotto has been very well accepted in most
areas and can be perceived as the flagship

1. The ice cream industry is growing because of

1. More competitors: local and foreign brands

high demand and increasing buying power of

alike such as: Golden Harvest, Pran etc. are


entering in an already high-competitive market.

2. The upcoming new products can further help

2. Existing competitors such as: Igloo are trying

Bellissimo to capture more market share.

to tap into the premium segment and compete

directly with Bellissimo.

3. Expansion of sales and distribution network

such as: injection of retail freezers, Caf

3. Product price may be a cause for concern if

Bellissimo outlet etc. should help Bellissimo to

other brands try to capture the premium segment

further firmly establishes itself in the industry.

with relatively lower price.

4. Innovative and exciting trade and consumer

promotions as well as event activities in

educational institutions and entertainment
venues should be excellent for consumer
5. Digital promotion over Facebook should help
Bellissimo to comfortably stay in its target
consumers minds.

5.3 Consumer behavior and analysis

5.3.1 Existing market segmentation
i. Geographic Segmentation

People living in urban metropolitan locales of Dhaka, Chittagong, Comilla, Sylhet, Khulna,

ii. Demographic Segmentation

The ideal consumer of the brand Bellissimo is a young adult of the upper and upper-middle
class family.

Even though highly targeted age-specific products have not yet been designed,
school/college/university students are generally the ideal customers for the impulse products
(sticks, cones, sandwiches and 100ml cups).

A slightly elderly group is a better target for the home consumption products such as tubs and

iii. Behavioral Segmentation

People shopping from superstores or A-category departmental stores.

Regular consumer of ice cream and other indulgent products and is willing to pay a premium
to satiate his/her needs.

Generally active on the Internet and avid users of Facebook and other popular social media
such as twitter, YouTube etc.

Subscribers of lifestyle magazines and mostly users of the Internet to gather information
about products.

Reliance on peer reviews for purchase decisions.

The lifestyle of the target consumers also reflect their aspiration sides visiting malls
regularly, travelling, watching movies at high quality movie theatres, using smart phones,
celebrating various special occasions with aplomb etc.

iv. Income Segmentation

The average family income of these consumers generally starts from Tk. 50,000 per month.

5.3.2 Consumer perception about the Bellissimo Brand

In spite of increasing marketing efforts in the right communication channels, Bellissimo is yet to
establish itself in the market. A survey conducted on the brands perception among the consumers (a
sample size of 82 respondents based in Dhaka city) yielded the following results:

Brand familiarity and awareness: 94% of the respondents claimed that they knew
the Bellissimo brand. When asked as to how they gained knowledge of the brands
existence, they indicated the following sources:
Table 2. Survey responses for knowledge on Bellissimo Brand



Billboards and print media

Word of mouth
Retail outlets
Event activation


Billboards and print media 2.80%
Word of mouth
Retail outlets
Event activation
The above trend indicates that most of the brands efforts have been through its countless event
activations. However, given the wide variety of events (starting from classical music events, art
exhibitions and conferences, to national cricket tournaments and university level events), the brands
identity has been massively diluted.


Bellissimo offering (taste, appeal, value for money): Only 26% of respondents
claimed that they tasted ice creams from Bellissimo. Out of these 26%, a mere 32%
claimed that they wanted to try the ice cream again. This indicates a relatively weak
strength of the brand in terms of its flavor. A 5-point rating scale was developed with 5
being excellent and 1 being poor to assess the following factors and the scores were then
averaged to yield:
Table 3. Survey responses rating factors of Bellissimo products in general

Appeal (packaging)
Value for money


The above factors indicate that consumers experience relatively high dissatisfaction in terms of the
overall price of Bellissimo products and their tastes. Most consumers often describe Bellissimo ice
creams as bland and lacking flavor and they do not find justification of a premium price for a
premium offering with mediocre taste and experience. The strengths, however, are the brands visual
and sensory appeal in terms of packaging.

5.4 Brand analysis using theoretical models and Consumer-based Brand Equity analysis
5.4.1 Brand DNA Analysis
The brand DNA of Bellissimo consists of the following components:

A high-value, high-quality offering

High-quality ingredient sourcing (with greater milk percentage than any other brand)

A premium offering that justifies paying a premium

A strategic fit between consumer value and price

5.4.2 Brand value analysis using Philip Kotlers Concept of Brand Value
As per theoretical implications from marketing guru Philip Kotler, a brands value can be calculated
as follows:

Brand Value=


Benefit consists of the following components:

Functional benefit (product attributes, features, taste, smell and other tangibles)

Emotional benefit (intangible gains from product consumption)

Costs consist of the following components:

Monetary costs (pricing)

Non-monetary costs (time, risk and effort)

Value addition opportunities lie in reducing non-monetary costs and increasing emotional benefits.
In the case of Bellissimo, the following opportunities for value addition exist:

Functional benefit improve product taste, enhance flavor content, introduce varieties

Emotional benefit currently product packaging provides a premium appeal but enhancing
packaging in line with flavor and taste and add to greater emotional benefit

Monetary cost align functional benefits with existing pricing strategies to ensure strategic
fit in value addition

Non-monetary cost increase product availability in retail outlets

5.4.3 Consumer-based brand equity analysis of Bellissimo Premium Ice Cream


Judgments | Feelings

Performance | Imagery


i. Brand identity Salience:

Given the extensive market coverage through its event sponsorships and marketing
communications via billboards and TVCs, consumers are aware that Bellissimo is a premium
ice cream brand

ii. Brand Meaning Performance, Imagery:

Performance Bellissimos bland tasting products lead to its weak equity. As a result,
customers fail to justify the higher price and associate the value derived from a supposed
premium offering.

Imagery As supplemented by consumer survey results, the visual appeal of Bellissimo

products is strong and the packaging adds to the premium appeal and the aesthetic aspect of
consumer-based brand equity

iii. Brand response Judgments, Feelings:

Judgments consumers judge Bellissimo as just another ice cream brand with a
relatively higher price. This is a significantly negative brand association, which results in
the brands weak equity.

Feelings like the judgment aspect, consumers are yet to feel the experience of consuming a
local premium product like Bellissimo.

iv. Relationships Resonance:

Given Bellissimos diluted brand presence as just another ice cream brand in an already
saturated market, it fails to miss the mark on its premium offering. As a result, consumers
associate the brand as having been an event sponsor as the brand readily sponsors almost
each and every event.

6.1 Ice cream market segmentation
The ice cream market in Bangladesh can be subdivided into the following categories:

Regular offerings cone, cup and box offerings for regular consumption. Brands competing
include Igloo, Polar, Kwality etc.

Premium ice cream slightly higher priced ice cream with premium flavors and offerings.
Bellissimo competes in this bracket against Mi Amore and foreign brands like Movenpick.

Ice cream parlors These include designated outlets with seating arrangements, offering
premium ice cream and complementary products like cold beverages and baked items.
Bellissimo Caf was established as a new entrant in this segment along with the likes of
Movenpick and Mi Amore Parlor.

6.2 Competition matrix

The following matrix identifies Bellissimos competition along with its shortcomings and points of
Table 4. Competitor Matrix in the Ice Cream Industry



Industry standard (Points

Brand offering

of Parity)

(Strength and Points of

High brand equity which

Health inspection

automatically leads to

flavors (Hazelnut,

food testing

consumers associating

Fruit and nut


ice cream with Igloo

variants, Caramel)

Standard packaging
Standard stick and



Unique flavor of Cornelli Lack of packaging


(packaging graphics

Common flavors

feature age old

Cone ice cream


Lack of product


Fruit, Nut)

Strong and consistent

wrapper for cone and Unique ice cream cake

(Vanilla, Chocolate,


Lack of modern

pass from BSTI and

in plastic polymer


Chocolate coated bar

ice cream variant

Relatively strong brand

Lack of product

equity due to


prolonged presence

Lack of

Unique cone ice cream


with flavor intensity


Brand ambassador in
Shakib Al Hasan
Official ice cream
sponsorship contract


with BCB for one year

Weakest in terms of
equity in urban




markets but prolonged Lack of product and


presence over team


strengthens equity in


rural markets
Unique market
segment creation

Bland taste of

(premium ice

Improper use of

cream in regular



channels to

Unique flavor

communicate brand


message and appeal

Unique product

of premium

offerings (ice


cream sandwich)
The above table analysis provides a few pointers for Bellissimo:

The brand requires strong focus on the premium offering concept in order to cater to a
targeted group of consumers who can afford and connect to the affordable premium

The brand needs to use appropriate communication channels and develop an appropriate
integrated marketing communications program to uphold its affordable premium


7.1 Gap analysis
7.1.1 Current brand equity
Bellissimo currently has weak brand equity because of the following reasons:

Bland product taste

Disoriented marketing communications which fail to successfully position the brand as a

premium offering in an affordable manner

The product is currently being positioned in an already saturated market of regular

purchase ice cream using the same communication channels that the other brands use,
i.e., it does not leverage on a point of difference. Currently, like all other ice cream brands,
Bellissimo follows the same trade promotion strategies, ATL strategies (billboards and TVCs)
and BTL strategies (various event sponsorships) like all other brands in general which does
not provide it any unique brand position or equity.

7.1.2 Projected brand equity

Given the brands premium offering, Bellissimo expects the following as a brand:

Strong consumer perception in terms of a premium experience at near-affordable prices

Value creation from offering

Unique market position as first mover and creator of locally manufactured premium ice

7.2 Strategy implementation

Based on the above gaps identified, the following strategies are proposed:
i. Short-term (1 to 3 years) Defend and consolidate brand position and leverage brand equity
In the short term, the brand needs to defend its existing market share, which is driven primarily by the
volume of sales and weather concerns, and not purely because of Bellissimos preference by
customers in the market. As a result, it needs to focus on the following:

Shift focus towards targeted marketing communications programs

Capitalize on the premium offering of the brand

In order to do the above, the following strategies are proposed:

a. Targeted promotional activities and sponsorships:
Currently, Bellissimo has been sponsoring a wide range of events starting from classical music
and art exhibitions to university fairs and underground football tournaments. All of that dilutes
the brands image. As a result, to uphold its premium image, Bellissimo should focus on the
following types of events for promotion:

Strategic partnership with Bengal Institute for sponsorship of art and musical
exhibitions of the company: This will attune the premium image of Bellissimo with the
nations premium private art and culture curating entity, Bengal Institute. Furthermore,
given that cultural events in Dhaka are gradually attracting a young and culturally
enthusiastic target audience, they will be more inclined to consume ice cream, which will in
turn be mutually beneficial for Bellissimo.
Cost involved: Title rights estimated at BDT 1,200,000 (as approximated by existing
partnership agreements of Bengal Institute) and event sponsorship costs will vary
depending on the type and scale of event
Risk: cultural events occurring in winter will not be beneficial for sales of Bellissimo
at the event outlets. Furthermore, ice cream consumption may not be favorable and
may not match with the cultural set up.

Extended partnership of University events such as career fairs, graduation

ceremonies/convocations and business competitions: This will help associate Bellissimo as
a mature brand catering to a sensible and solid target consumer base. Also, the sheer volume
of potential customers in such events makes the brands exposure more prominent.
Cost involved depending on the type of event but usually in the 6 to 7 digit mark
Risk event sponsorships do not necessarily drive sales and consumers may not be
willing to have ice cream during such events and rather wait for proper dinner or
lunch meals

Seasonal event sponsorships and endorsements of focus groups to promote product

variant Proposals include:

Bangladesh Diabetic Association can be sponsored by Bellissimo to promote its

sugar-free diabetic ice cream.

The Yoghurt ice cream by Bellissimo may be launched and promoted at Pohela
Boishakh and equivalent traditional festivals
Cost involved - depending on the type of event but usually in the 6 to 7 digit
Risk event sponsorships do not necessarily drive sales and consumers may
not be willing to have ice cream during such events and rather wait for proper
dinner or lunch meals

b. Trimming down on excessive and unreasonable promotion: A survey by Nielsen Bangladesh in

2014 concluded that TVCs launched by emerging snacks brands, particularly chips and ice creams,
strengthened the brand equity of already existing brands and drove their sales instead of those of the
brand broadcasting the TVC. The survey yielded that particularly in the case of Bellissimo, TVCs
launched by Bellissimo drove sales of Igloo and Polar by 9.6% and 4.2% respectively in 2015
while leaving no impact on the sales of Bellissimo ice cream. As a result, it is proposed that
Bellissimo not engage in future creation of TVCs or radio commercials as they are expensive
and rather diminish brand equity.

c. Modify brand message and develop integrated marketing communications to promote

premium image:
The core strength of Bellissimo is in its premium offering, which customers face dissonance in
distinguishing. As a result, the following short-term campaign is proposed:

Campaign Title Bellissimo, Made from the best, for the best
Campaign objectives:
Identify and highlight the high quality ingredients used in Bellissimo products
Draw comparisons of normal ice cream with Bellissimo Premium Ice Cream
Connect customers with achieving a premium experience by consuming Bellissimo
Draw price comparisons to regular ice cream to justify premium
Communication tools: billboards, print media, and social media

Figure 13. Sample billboard design

Cost involved in campaign: BDT 1,600,000 approximately including billboard launching in strategic
locations, social media presence and other associated expenses
Risk: regular consumers may not be well attuned to reception of brand message and premium effect
in English language based communication
ii. Long-term Attack market players, extend brand and brand elements and capture market
In the long term, the brand needs to adopt an attack strategy to target its competitors. This is where it
needs to work on its shortcomings of bland taste and capitalize on its core strength of packaging
and visual appeal. As a result the following strategies are proposed:

a. Brand extension and product enhancement- introduced premium quality flavors like
Hazelnut, Coffee, exotic nuts, caramel, black forest etc. to provide market variety. This will
be a long-term strategic benefit, as regular purchase ice cream brands like Igloo have not
launched such products in its prolonged presence in the market. Furthermore, research and
development towards taste enhancement will automatically drive modifications of the
products by strengthening the taste.
b. Packaging upgrade to enhance visual appeal Packaging modifications can be made to
enhance the visual appeal and the already existing equity of the brand in terms of appearance.
Following are some sample packaging designs:

Figure 14. Sample packaging design

Bellissimo Premium Ice Cream launched in Bangladesh with a view to develop a new market segment
for locally manufactured premium ice cream in regular servings. Its packaging and product design
were planned and implemented accordingly. However, the brand compromised on its taste to attune
with competing brands and also engaged in all sorts of promotional activities, which did not reflect on
the brand DNA. As a result, the brands equity was a consequence of volume driven sales only and
consumers developed a weak association of a good looking, high priced and bland tasting ice cream
brand. After identification of these shortcomings, short-term and long-term strategies were proposed
to trim down and consolidate the brands marketing communications by targeted advertising and
promotion in the short term, and to work towards expansion, product development and market
development in the long-term. Ultimately, for all brands, the core component of success is not the
extent to which it is communicated to the consumer. It is the value that the brand offers and how the
value relates to the consumers perception. This deliverability of values requires constant
understanding of consumer perception, behavior and trend projections which, aligned with the
strategies proposed, will hopefully ensure the brand deliverables of Bellissimo Premium Ice Cream
are brought to fruition.


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