Sarah Williams

Willis37@lsbu.ac.uk
D.O.B 06/06/1988

Semester Address: Permanent Address:

Flat B87, ---------------------
McLaren House, ---------------------
1, St. George’s Circus, ---------------------
London, ---------------------
SE1 OAP ---------------------

Tel. -------------------- Tel. ----------------------

WORK EXPERIENCE:

March 2010 Star Magazine, London

A one week placement working with the team at Star, researching features,
transcribing interviews and researching articles for the magazine.

Feb 2009 Closer Magazine, London

A one week placement working with the Closer Online Team, writing and
researching articles for the website.

EDUCATION:

2009 – 2012 London South Bank University

BA (Hons) Print and Online Journalism

1999 - 2006 Beacon Community College, Crowborough

2006 – ‘A’ Level Media Studies (B) Film Studies (B) Sociology (C)

2005 – ‘AS’ Level Media Studies (A) Film Studies (B) Psychology (A) Sociology (B)

2004 – 11 GCSE’s at grade A* - C including Mathematics, English and Science

EMPLOYMENT:

Branch Manager – Yumi, Richmond-upon-Thames

(Full time: December 2009 – Part time: February - April 2010)

Whilst studying for my degree, managing a two-floor boutique in Richmond throughout the peak
season and into Spring/Summer, involved:

• Maximising sales throughout the peak Christmas season

• Day-to-day organisation; including staff rotas, time sheets, stock control, staff briefings
• Weekly performance feedback to Head Office
• Solving customer and staff queries
• Continual sales monitoring, setting daily targets and keeping in line with monthly performance
targets
• Training my staff on customer service/till procedures/product knowledge
• Regularly remerchandising the windows and shop floor displays
• Management cashier duties, banking and general cash handling
• Recruitment of new staff
 • Conducting staff reviews and monitoring

Branch Manager – Yumi, Tunbridge Wells

(May 2009 – September 2009)

As well as the responsibilities I took on in Richmond, my role with Tunbridge Wells Yumi included:

• Preparing, launching and managing a new young fashion store

• Physically setting up and merchandising the store ready for launch
• Promoting and raising awareness of the new branch to the public
• Building customer rapport and a strong reputation for the shop

Senior Sales Consultant - Hoopers Department Store, Tunbridge Wells

(Oct 2006 - Dec 2008)

Working in an upscale independent department score my duties included:

• Providing thorough product knowledge of premium brand products

• Ensuring an excellent level of customer service.
• Supervising my department and staff; organising daily rotas, prioritising and delegating tasks.
• Maximising sales, working to achieve targets and meet deadlines.
• Conducting group training sessions for full-time staff and individual, one-to-one sessions.
• Supervisory cashier duties and cash handling.
• Member of the Induction Team; welcoming, orientating and training new staff.
• Awarded ‘Hoopers Colleague of the year 2007’ for commitment, hard work and ability to work
efficiently in a team.
• Achieved Level 2 NVQ in Retail skills.

KEY SKILLS:

• I am well organised and conscientious, used to balancing projects, such as studying at

University as well as managing a boutique.
• I am extremely hard working and committed, with a strong capacity to get the job done and
meet deadlines.
• I am passionate and enthusiastic with a strong work ethic to always do my best.
• I most enjoy working within a team but work equally well on individual assignments.
• I have a friendly, positive attitude and find that I receive a good response from others when
delegating tasks.
• My people skills are very strong, and I am a very good communicator both when dealing with
the public, and when interacting with colleagues.

REFEREES:

Jackie Hastings-Rose
(01483) 546385
Yumi, Unit 48, the Friary Shopping Centre, Guildford, Surrey GU1 4YT

Tanya Lewis
(01892) 530222
Hoopers, Mount Pleasant Road, Tunbridge Wells, Kent, TN1 1QT