Read the email from Haniz to Kamariah.

Dear Kamariah,
Thank you for the card you sent. I have pinned it on my personal noticeboard at home. How is everyone
in your family? I hope everyone is well rested after the holiday.
I am flattered that you have written to seek my advice on how to help your friend, Emily, overcome her
shyness. Well, of us experience shyness in our lives. However, it shouldnt make us feel lonely or affect our
self-esteem.
This is what you can do to help Emily. First, empathise with her situation. Tell her you know how she
feels and that it is all right to feel anxious about speaking in a group. Allow her to tell you how she feels. Tell
her about your own bouts of shyness. She will not feel all alone.
Then, you can invite Emily to outings with your friends. This will give her the opportunity to interact
with different people. She will grow more comfortable in groups if she continuous participate in social
interactions. She will not fill all alone either because you are there to give her support.
It also would be a good thing if you could tell her to stop thinking of herself as a shy person.
When she keep thinking that she is shy, she will continue to act that way to fit the label. Ask her to think about
how she wants to be; a confident person.
You can be a role model to her as well. She will observe how you interact with your friends or initiate a
conversation. She can model that behavior to help her overcome her shyness.
I hope this tips will help you bring your friend out of her shell. Please let me know how everything turns
out. I wish you the best of luck.
Your cousin,
Haniz

Read the email carefully and answer questions (a) (i).

a. What did Kamariah sent Haniz?

Kamariah sent a_________________________________________________________to Haniz.

(1 mark)
b. How does Haniz feel about Kamariahs request for some advice?
Haniz feels___________________________________________that Kamariah wants her advice.
(1 mark)
c. List two of disadvantage of shyness.
i) ___________________________________________________________________________
(1 mark)
ii) _____________________________________________________________________
(1 mark)
d. How can Kamariah show Emily that she understands her problem?
She can tell Emily
about___________________________________________________________
(1 mark)

e. Fill in the table with an appropriate word/phrase from the email.

Meaning
i.

Word/Phrase

confidence

ii.
able to understand someones
feelings
iii. shorts periods
iv. communicating with people in a
group
f.

(4 mark)
How can Kamariah provide more opportunity for Emily to interact in a group?
Kamariah can invite
her___________________________________________________________
(1 mark)

g. As a role model, how will Kamariah be able to help Emily?

______________________________________________________________________________
(1 mark)
h. Why do you think Kamariah may be a good role model to Emily? Give two
reasons.
i______________________________________________________________________
ii________________________________________________________________________
(2 marks)
i-

Give two other suggestions to help Emily overcome her shyness.

i_______________________________________________________________________

ii-

_______________________________________________________________________
(2 marks)