Remote Assistance connection could not be established because the remote host na

me could not be resolved. Please try again.

RESOLUTION
To resolve this problem, make sure that both computers are in the same private s
ubnet. Use Remote Assistance to modify the RAInvitation.msrcincident file by ins
erting your IP address, and then provide this file to the user of the computer t
hat receives the invitation.
To do this, follow these steps:1. Start Microsoft Internet Explorer. Then, click
Windows Messenger on the Tools menu.
2. Sign in to Windows Messenger by using your account credentials.
3. Click Start, and then click Help and Support.
4. Under Ask for assistance, click Invite a friend to connect to your computer w
ith Remote Assistance.
5. Under Remote Assistance, click Invite someone to help you.
6. Under Use Windows Messenger, click the contact that you want to invite, and t
hen click Save Invitation as a file (Advanced).
7. Under Enter your name, type your name. Under Set the invitation to expire, sp
ecify the duration for the invitation to remain open, and then click Continue.
8. Under Require the recipient to use a password, type and confirm a password, c
lick Save Invitation, and then type the following file name:
RAInvitation.msrcincident
9. Retrieve the public IP address of your computer. To do this, visit the follow
ing "What Is My IP" Web site, and then click Copy your IP:
http://www.whatismyip.com/ (http://www.whatismyip.com/)
Note The IP address of your computer is copied to the clipboard.
Microsoft provides third-party contact information to help you find technical su
pport. This contact information may change without notice. Microsoft does not gu
arantee the accuracy of this third-party contact information.
10. In Windows Explorer, right-click RAInvitation.msrcincident, point to Open Wi
th, and then click Notepad.
The text is in XML format and resembles the following. <?xml version="1.0" encod
ing="Unicode" ?>
<UPLOADINFO TYPE="Escalated"><UPLOADDATA USERNAME="UserName"
RCTICKET="65538,1,999.999.9.99:3389;172.27.12.58:3389;ServerName:3389,*,
lO1vVbeSxuw2EQ/7Tp5NP5UPaVWqc2kS6qDmzJ397yE=,*,*,2xZbp7Pb7+R1+xQCim+VCmcZswU=
" RCTICKETENCRYPTED="1" DtStart="1151968803" DtLength="60" PassStub="mi)9Ct2EVmI
lc"
L="1" /></UPLOADINFO>
11. In Notepad, replace "999.999.9.99" in the RCTICKET string with the IP addres
s of your computer. To do this, paste your IP address over "999.999.9.99."
After you do this, the text resembles the following.<?xml version="1.0" encoding
="Unicode" ?>
<UPLOADINFO TYPE="Escalated"><UPLOADDATA USERNAME="UserName"
RCTICKET="65538,1,<IP Address>:3389;172.27.12.58:3389;
ServerName:3389,*,lO1vVbeSxuw2EQ/7Tp5NP5UPaVWqc2kS6qDmzJ397yE=,*,*,
2xZbp7Pb7+R1+xQCim+VCmcZswU=" RCTICKETENCRYPTED="1" DtStart="1151968803"
DtLength="60" PassStub="mi)9Ct2EV9mIlc" L="1" /></UPLOADINFO>
Note The <IP Address> placeholder represents the IP address of your computer.
12. Save the RAInvitation.msrcincident file, and then exit Notepad.
13. Send the RAInvitation.msrcincident file as an e-mail attachment to the user
of the computer that receives the invitation.
14. Ask the user of the computer that receives the invitation to save the e-mail
attachment. Then, double-click the RAInvitation.msrcincident file to start a ne
w Remote Assistance session.
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STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that ar
e listed in the "Applies to" section.
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MORE INFORMATION
If the computer that sends the Remote Assistance invitation and the computer tha
t receives the invitation use two different Network Address Translation (NAT) de
vices, the computers are on private subnets. Then, the computers use their priva
te IP addresses to send the request.
Remote Assistance is designed to work with UPnP NAT devices, such as Microsoft W
indows XP. This technology enables a Windows XP client that uses a NAT device to
request incoming traffic to port 3389 to be mapped to the client that requests
Remote Assistance. Remote Assistance works as expected when the computer that se
nds the invitation uses a UPnP NAT device.