STRENGTHENING THE

SERBIAN SYSTEM OF MARKET

SURVEILLANCE FOR NON-FOOD
AND FOOD PRODUCTS

TABLE OF CONTENTS
Table of contents

Letter from EU Head of Operations II

Letter from State Secretary of Ministry of Trade, Tourism and Telecommunications 5

How weve grown in these last two years

Introduction to project

Overview of activities

Component 1 - Legal Framework for Product Safety

Implications of new system for stakeholders

11

Component 2 Market Surveillance Procedures

12

Case study: How the work of a market inspector has changed

14

Component 3 Inspection and Surveillance

16

Component 4 Management Information System

17

Project achievements

20

Key facts

21

LETTER FROM
EU HEAD OF OPERATIONS II

Jose Antonio Gomez Gomez

Head of the Operations II Delegation
of the EU to the Republic of Serbia

I am delighted to congratulate Serbia in the progress it has made over the past 2.5
years to meet the EUs requirements and procedures for product safety.
Preparing to transpose the directives for product safety into national legislation may
feel like a Sisyphean task. But you have laid very important foundation stones, working
together with EU experts from this project to develop strategies, models and methodologies that are vital to carrying out that task efficiently and effectively.
This will give your businesses greater access to the EUs 500 million consumers. And it
will also do more to protect your own consumers at home against the risks posed by
sub-standard, non-compliant and dangerous products. One of the reasons consumers
enjoy more safety, is that under the new system, all suppliers be they retailers, wholesalers, importers or manufacturers - are responsible for the safety of their products. No
longer will they be able to shirk responsibility by pointing the finger of blame at others.
So they pay more attention to making sure that their products comply with legislation.
And the legislation is extensive. In order to fully comply and access the market, member states, and those wanting to become members, must ensure their national legislation is compliant with the essential requirements that are laid down in the EU Directives governing product safety. Its a huge body of legislation that must be checked,
and where necessary, adapted. It takes years to adopt.
To succeed, it also needs to be understood by both businesses and inspectors. And the
CE marking needs to be known and recognised by consumers.
That is what makes its introduction so challenging and why the EU funded the two and
a half year MSS project to support Serbian institutions to adopt the EUs market surveillance system.
We are happy to be associated with this effort and look forward to seeing more Serbian products on the EUs markets.

LETTER FROM
STATE SECRETARY

Vesna Kovac
State Secretary
Ministry of Trade, Tourism
and Telecommunications

Serbia is a strong trading partner with the EU, and we look forward to making it even
stronger, in particular as we increase exports by complying with EU Directives and
adapting our market surveillance system and legislation to that of the EU.
That is why the task of the Market Inspectorate in particular is so important for everyone: for the Serbian economy as it gains access to EU markets; for Serbias consumers
because it provides better coordinated and hence more effective protection; and
hence for Serbias manufacturers and exporters and importers.
The new system allows businesses more freedoms, which is good, because this allows
for more innovation. But it is also their responsibility to ensure that their innovations
comply with the EUs product safety standards.
But first our legislation must be compliant with the relevant EU legislation for the product in question. For some, that legislation is already in place, for others the work is still
underway. For it is a huge task that means reviewing our standards on all products
and ensuring that they are at least equivalent in terms of safety standards. Thousands
of pages of regulations must be checked, revised, approved. A data base must be developed that is easy to use and can be accessed by all relevant bodies. Hundreds of
inspectors, customs officials and laboratory staff must be trained to understand their
new role and how it works.
It is that task that the MSS project has helped our Market inspectorate with, and for
that help we are truly grateful. Thanks to the project we have developed roadmaps
and methodologies that can be used quickly and effectively for other products. And
thanks to the project activities, our market inspectors are now much better trained to
apply the EUs approach to market surveillance.

HOW WEVE GROWN

IN THESE LAST TWO YEARS

Lidija Stojanovic
Assistant Minister and Chief MS Inspector
Ministry of Trade, Tourism and Telecommunications

Two and a half years ago, the Sector for Market Inspection in cooperation with other market
surveillance authorities, Customs Administration and the Sector for Quality Infrastructure and
technical regulations started a lengthy process of reforms, which should end with the full adoption and implementation of the new legislative framework for product safety.
The challenges that this developing new legal framework presents to inspectors is considerable
and the reason why the activities undertaken by the Market Surveillance System project have
been designed to increase the administrative capacity of market surveillance authorities whose
activities provide high level of consumer protection and fair competition without unnecessary
trade limitations. Technical subject training has been undertaken on EU directives covering low
voltage, machinery and electromagnetic compatibility, complemented by training on the risk
assessment of potentially dangerous products and its use when deciding to alert the public
of a dangerous product through the NEPRO rapid alert system. In addition, training has been
provided on the efficient use of sampling methods as a tool to undertake surveillance on unsafe products on the market.
So that as many inspectors as possible gain from the training performed by the project, one
group of inspectors has been trained as trainers so that they can repeat the training to other
inspectors across Serbia. Such training will form the basis of a personal and professional development programme for inspectors which has been established as part of the on-going development of a new quality management system.
The development and implementation of a management information system, which with joint
funding from both the Ministry of Trade, Tourism and Telecommunications and EU will support
market surveillance coordination and information management in order to obtain more efficient performance of market surveillance activities and to monitor the impact of undertaken
measures. For instance, data that will inform us of what the market surveillance priorities are,
and on the outcomes that result from our interventions. Information that will form the basis of
the future development of inspectorate based on a new market surveillance system.
From the project training it is clear that coordination and cooperation is a vital component of
a market surveillance. The legal obligations based on the transposed EU market surveillance
regulations and product safety regulations, as well as the MSS projects contribution to the
Serbian market surveillance development require exchange of information and effective communication, while the right priority is given to unsafe products which should be dealt with in
a substantial and coordinated way. Certainly the project outcomes made it clear that mutual
cooperation was most important if we want to increase efficiency and efficacy of market surveillance.
The professional training and development received by inspectors, the adoption of Quality
manual and procedures, and the creation of a management information system will be the basis for functioning and further development of Serbian market inspection surveillance system.

INTRODUCTION TO PROJECT

The Market Surveillance System (MSS) project

helped expand Serbias access to EU markets
Trade with Europe is extremely important to Serbia. In all, 96% of RS exports go to Europe. That trade (and especially exports) can be further enhanced by removing trade
barriers and ensuring that more products comply with EU directives and regulations.
The MSS project was designed to help the Serbian authorities achieve a better market
surveillance system. Better market surveillance means better protection for Serbian
consumers and greater access for Serbian businesses to EU markets.

and meet EU Accession requirements

Compliance with EU directives and regulations relevant to non-food and food products
is also required of all EU member States.
The MSS project helped the Market Inspectorate and other beneficiaries advance their
readiness for this by:
Improving the legal framework for product safety (non-food and food) and developing the capacity of the beneficiaries for its further development
E
 nhancing coordination between the MS Authorities and developing market surveillance procedures and strategies
E
 nhancing market inspection by building the capacity of inspectors to fully understand and implement the New Legislative Framework and
A
 ssisting with the establishment of a Management Information System that will
serve as the nerve centre and memory of the entire Market Surveillancesector of the
Ministry of Trade, Tourism and Telecommunications.

8
Train management staff to
understand the New Legislation
Framework and Quality
Management system

Identify 5 nonfood and 5 food products

and develop a method for transposing EU
directives/regulations into Serbian law.

Develop a strategy for further

implementation of the relevant Acquis
Communautaire

Management develop strategic and

operational plans

Introduce a change in the

management of the market
surveillance system

Support the work of a Product

Safety Council

Develop a new Quality Management

system (QMS) in accordance with
the requirements of the NLF
2008/765 & ISO 17020

The project helped

The project helped

Implement a transposition plan for the

complex Toys Safety Directive

Market Surveillance Procedures

Legal Framework for Product Safety

Provide EU market surveillance

system training of trainers

Train some 250 inspectors and 45

trainers in topics such as technical
legislation for Low Voltage
Directive (LVD), Electromagnetic
Compatibility (EMCD), Machinery
Directive(MD), practical and
general skills, risk assessment,
training of trainers etc.

The project helped

Inspection and Surveillance

OVERVIEW OF PROJECT ACTIVITIES

Provide technical advice to MIS

software development contractor

Advise management on project

management, organization and
technical issues

Train central and de-central core

staff that plays a key role in the
implementation and subsequent
operation and administration of the
MIS

a) C
 ollectionand preparation of
inspection data that needs to be
migrated from the old inspection
database,
b) C
 ollection and preparation of
legislation and checklist data
needed for MIS operation
c) Design of management reports.

Assist with preparation of the MIS

implementation in particular:

Analyse and specify Management

Information System (MIS)requirements

The project helped

Management Information System

1.

LEGAL FRAMEWORK
FOR PRODUCT SAFETY

The Challenge
The EU has a huge body of legislation called the Acquis Communataire. This comprisesthe directives and regulations all products must comply with in order to be freely traded on the market. Countries wishing to join the EU, or gain access to its markets, must
ensure their products conform. They do this by making their own national legislation
compliant.
Given that the entire Acquis Communautaire covers some 65,000 items of legislation,
this is a task that takes many years.

How the project helped

The project helped the Ministry of Internal Trade, Tourism and Telecommunications
(MTTT) and other beneficiary ministriesintroduce rules and regulations for the transposition and implementation of EU regulations and directives. This will make it easier and
fast for MTTT to use the same procedures for other goods and products.
The tasks were threefold.
1. Identify and support the transposition of EU directives/regulations into Serbian national legislation for 5 non-food, and 5 food products.
The main criteria used to select these were the economic importance of the products,
and safety concerns registered in terms of the number and seriousness of complaints.
An analysis of non-conformities reported by RS ministries and RAPEX (an EU rapid alert
system that shares information from national authorities about non-food and pharmaceutical products that pose serious health and safety risks) established the following
priority products.
Non food products

Food products

Cosmetics

Eggs

Crystal glass

Honey

Footwear

Materials and articles in contact with food

Textiles

Organic food

Toys

Labelling and Presentation of Food

2. Implement a transposition plan for the Toys Safety Directive

A methodology for the transposition of the Toys Safety Directive was established.
Models were prepared based on of an analysis of the methodologies used by other EU
countries. Concise Guidelines for the monitoring of the transposition were also drafted.

3. Prepare a strategy and vision

The project then worked with MTTT to develop a strategy and vision for the implementation of the harmonized legislation.

Example:
The Directive for Electromagnetic Compatibility (EMC-D) states that too much
electromagnetic radiation should not be emitted.
But neither the 765/2008 regulation nor the relevant product standards specify
HOW market surveillance activities should be carried out.
Hence procedures had to be created for a non-homogenous sampling procedure
to be used for Market Surveillance (MS) activities in different technical fields.
The strategy also sets out the objectives, activities and communications that will
be used to apply these MS procedures.

EMCD training in laboratory

EMCD training for inspectors

Case study: The implications of the EUs Approach to ensuring product safety for
different stakeholders
The Low Voltage Directive (LVD), the Electro-Magnetic Compatibility Directive (EMCD)
and the Machinery Directive (MD) have now been fully transposed and come into effect. This will have implications for all household appliances. Below we set out how the
new system will have implications for everyone, from manufacturer to consumer, using
a kettle as an example.

10

IMPLICATIONS OF NEW SYSTEM

FOR STAKEHOLDERS
MANUFACTURER
decides to design
and manufacture a
kettle

MANUFACTURER identifies
whether independent
conformity assessment
needs to be obtained from
Notified body

MANUFACTURER applies
the CE mark to the kettle
and places the product
on the market- selling to
distributors

CUSTOMS ADMINISTRATION
allow exported kettle
into the EU because it
is CE marked and has a
declaration of conformity

CONSUMERS
purchase CE
marked Kettle.

MANUFACTURER
identifies Directive +
Harmonised standards relevant
to kettles

MANUFACTURER tests
the kettle to check
that it conforms with
requirements

KETTLE MANUFACTURER ouside

of EU decides to export kettle to
EU -supplies Cert. of Conformity
and technical file to importer

IMPORTER receives technical

file and certificate of conformity
from manufacturer. Importer
sells CE marked kettles to
distributors

MANUFACTURER
Verifies the
products
essential safety
requirements

MANUFACTURER
prepares Technical
Documentation,
+ undertakes Risk
Assessment

Manufacturer
exports to the
EU CE marked
kettles

Products on the
market. Kettles
distrubuted to
RETAILERS and
displayed for sale

If CONSUMER experiences a
problem during use-matter referred
to Market surveillance inspectors

MARKET SURVEILLANCE INSPECTORS

Using market
intelligence,
undertake statistical
sampling from
products on the
market

MARKET SURVEILLANCE
INSPECTORS
send samples/product for
testing

MARKET SURVEILLANCE INSPECTORS

analyse results. Undertaking risk
assessment :-unsafe products removed
from market Reported on NEPRO
(Serbian unsafe product database)

11

2.

MARKET SURVEILLANCE
PROCEDURES

The challenge
Once a system of legislation is based on the Acquis Communautaire, the second challenge is to prepare the market surveillance authorities to discharge their responsibilities in line with its principles.
It is a considerable task. In addition to familiarizing staff with new standards and legislation that products must comply with, the approach to market surveillance has also
changed, as defined by Regulation (EC) 765/2008, which is part of the EUs New Legislative Framework (NLF) 2008/765. The Regulation establishes the requirements for
accreditation and market surveillance. It also calls for the establishment of a new Quality Management System and procedures that will be critical to the implementation of
Serbias Law on Market Surveillance.
The changes that the new system heralds must be planned and coordinated at managerial and district level. They must be understood and implemented by surveillance
authorities, legislators and businesses alike.

How the project helped

The Market Surveillance System project helped introduce new market surveillance and
coordination procedures by:
T
 raining management to understand the principles of the New Legislative Framework and the role of the Quality Management System. Given the sheer volume of EU
legislation, and in line with best practice, the project recommended the development of a unified methodology for approximating the Serbias national regulatory
system. This was taught through a series of training workshops. The project also
trained trainers - inspectors who will in turn train their colleagues.
D
 eveloping a documented Quality Management System (QMS) in line with Regulation (EC) 765/2008 and with the general principles of ISO 9001:2008 and ISO/IEC
17020:2012standards. This included the identification and development of core procedures for MTTT-MI inspectors.
S upporting the work of a Product Safety Council (PSC) to promote better coordination between market surveillance authorities and businesses etc. The duties of the
PSC will be to monitor and analyse the performance of market surveillance activities;
provide recommendations; monitor the communication between the various stakeholders; ensure that complaints regarding risks are acted upon; and take corrective
measures where appropriate.
H
 elping draft human resources management procedures covering recruitment,
induction and coaching of newly recruited inspectors and continuous personal and
professional development.
Introducing a change in the management of the market surveillance system for
the transposed legislation on the Low Voltage Directive (LVD) the Electro Magnetic
Compatibility Directive) (EMCD) and for the Machinery Directive (MD). This included
training on how to manage change and develop an appropriate business model. A
big issue is the cost/quality relationship when carrying out sampling procedures of

12

non-homogeneous lots, so the training covered probability, statistics and sampling.

C
 oaching management to help them develop strategic and operational plans for the
introduction and implementation of the New Legislative Framework approach and
in particular for the phased introduction of new market surveillance procedures for
products such as electrical equipment, EMC, machinery etc.

Documented quality management system

The documentation of a new quality system for MTTT-MI commenced very early in the
project with a training needs analysis for the market surveillance of products impacted by the newly implemented technical legislation governing LVDs, EMCs, MDs. At
this stage the principles of continuous professional and personal development within
MTTT-MI were also established.
Next QMS manual was drafted for the market surveillance of non - food products. The
basic inspection process was identified and all core and supporting procedures were
documented using a 7-stepapproach as outlined below:
Managing processes
1. Strategy

1.1 Strategy and objectives

1.2 Quality management system review

2. Human resources

2.1 Recruitment career plan and acceptation

2.2 Working-in a newly recruited inspector
2.3 Professional development programs
2.4 Continuous professional and personal development
2.5 Program for practice for law students

3. Continuous improvement

3.1 Continuous improvement

3.2 Internal audits

4. Information and
communication

4.1 Communication activities and information

4.2 Public relations
Implementation

5. Preparation

Proactive
5.1 Planning of market surveillance for nonfood products
5.2 Planned market surveillance activities
5.3 System level sampling
5.6 Development of test plan for conformity assessment
Reactive
5.4 Extraordinary inspection
5.7 Handling of standards
5.8 Legislation information management

6. Execution

6. Market surveillance
6.1 Inspection of non-food products
6.2 Sampling
6.3 Selection of CABs and subcontracting
6.4 Risk assessment

7. Reporting

7.1 Reporting

The system is now ready for implementation. For the sustainability of the quality management system, a management representative has been nominated who will continue to monitor its further development to include possible further MTTT-MI responsibilities. In particular, over the next few years it is anticipated that the QMS and the MIS
will need further coordinated integration, in order to optimize the support provided to
the Quality Management System by the Management Information System.

13

SLAVISA PETKOVIC

HEAD OF DEPARTMENT FOR TECHNICAL SURVEILLANCE

Since the disintegration of the Federal State, in Serbia market inspectors have been responsible for enforcing legislation to ensure the safety of industrial non-food products.
And this role continues today. We used to do this using rulebook, which contained a
lot of detailed safety requirements. This was because there was not a lot of confidence
that manufacturers and retailers would adequately protect the consumer.
But this situation has now changed, or rather, is changing.
The change started in 2009 when we began to implement the EUs product safety rules.
Now, manufacturers, retailers etc are liable for meeting the essential harmonized safety
requirements if they want to be able to operate. If they fail to comply, they can all be
responsible for the consequences and will be fined. No one can pass the buck. Its much
more clear-cut. This makes us as inspectors feel less like police, and more like advisors. If
anyone on the supply chain is found to be non-compliant, there will be consequences.

A group of MSS project training participants

Having said that, the process of change is still ongoing, as the new harmonized legal
framework continues to be developed. So we are in a period of transition. Sometimes
we will still undertake compliance checks based on the old style declaration, rather
than the newer certificate of conformity that effectively guarantees suppliers to EU
markets.
The challenge this new legal framework represents to inspectors is considerable, and
thats why the Market Surveillance System projects efforts to help us has been vital.
Weve had training on EU directives covering products involving low voltage, machinery and electromagnetic compatibility. This was complemented by training on the risk
assessment of potentially dangerous products and their use. Weve learned when it
might be necessary to alert the public about a dangerous product through the NEPRO
rapid alert system. In addition, weve learned about efficient sampling methods to
check on unsafe products on the market.
Weve also had a number of our team trained as trainers, so that they can train more

14

LVD training in laboratory

MD training

inspectors. This was good for their own personal development programme, as well as
for the organization.
In future our work as Inspectors will provide valuable data when it comes to setting
priorities for future inspections. Here the Management Information System will be critical. Our findings will help determine what kinds of products or companies might be a
risk, as well as documenting what activities have been carried out, and what the results
were. In turn this kind of information can help inform future Ministry decisions and priorities.
Its also important to say that the new framework presents a greater opportunity to cooperate with businesses.
Our main aim is to protect consumers from unsafe products. And this works much better if we have the flexibility to avoid court action as long as they cooperate. Obviously,
to ensure it is applied correctly and fairly, and to eliminate corruption, strictly defined
limits are imposed. Nonetheless, in future if they cooperate it will be possible using
simplified procedures for some matters to be resolved without the need to take court
action.
Finally, thanks to this project, we truly came to appreciate that through coordination
and cooperation the role of a market inspection service becomes much easier. Now
that relations between different institutions are improving, and because the new legislation demands better cooperation between ministries and institutions, we get the
information we need. There are mechanisms in place to ensure a quick and effective
sharing and exchange of information about unsafe products.
In my view this is a very positive time for market inspectors. The new training and procedures will help us do our job to protect consumers well. And this will be good for
both Serbian businesses and consumers.

15

3.

INSPECTION
AND SURVEILLANCE

The challenge
Under the old system, producers applied for mandatory certification before placing
their products on the market. That certification showed that their products complied
with precisely defined requirements. The new approach places more responsibility on
the shoulders of manufacturers and/or importers but also allows manufacturers greater freedom. They are free to design their products as they wish provided essential
safety, health and other requirements of public interest are met.
This means a much more challenging role for inspectors, who must have an in-depth
knowledge, understanding and capacity to apply the standards and procedures to individual cases.

The project has helped by:

D
 eveloping and implementing a Training of Trainers programme for market inspectors. The trainers also received coaching, a curricula, training materials and a Continuous Personal and Professional Development Programme for the staff;
D
 elivering training courses for inspectors on the EUs New Approach Directive as well
as supplying standards, information materials, guidelines and checklists for inspectors
to help with the implementation of selected new technical regulations; and
D
 elivering a series of training courses on practical inspection skills, on risk assessment
methods, on advanced risk assessment courses, and setting up joint inspection experiences to be carried out with market surveillance experts from EU countries.
T raining inspectors specifically on how to ensure the new legislation is being implemented and market surveillance activities and measure are being implemented for
the transposed legislation on the Low Voltage Directive (LVD) the Electro-Magnetic
Compatibility Directive) (EMCD) and for the Machinery Directive (MD).

Training inspectors to train other inspectors

Inspectors were trained to train others on how to implement the new marketing surveillance system once legislation had been
transposed for the LVD, EMCD and MD directives. A five phased approach is used:
P
 hase 1 Training materials were designed
for the trainers
Phase 2 The trainers were trained.
P
 hase 3 The trainers were coached during
the delivery of training to other inspectors
Phase 4 The training was rolled out with
support from the project.
Training of trainers
P
 hase 5 MTTT take over the roll-out of
the training, with further coaching provided where necessary.

16

4.

MANAGEMENT
INFORMATION SYSTEM

The challenge
Currently the various authorities and agencies involved in market surveillance in Serbia
operate with little coordination or exchange of information. The information systems
themselves are often paper-based and fragmented. Consequently, they are inefficient.
They were also designed to meet the needs of inspectors under the old system and do
not meet the implicit and explicit information requirements of the new system, and
hence hamper its implementation.

Ivan Hendrikx, Team Leader

The establishment of a modern, comprehensive Management Information System

(MIS), tailored to the requirements of market surveillance inspection and its stakeholders, will contribute substantially to the efficiency and effectiveness of the MTTTs
Inspection Department. It also may well become a model for other Market Surveillance
authorities, which face similar challenges, especially as the MTTTs Market Surveillance
Authority with it 4 departments in HQ and 24 district departments throughout the
country facilitates an exchange of information with others Market Surveillance Authorities and with the Customs Administration.
As the project draws to a close, the MIS software is in an advanced state and implementation is scheduled for early 2015. The system will consist of:
A
 Market Inspection Management Information System (MIMIS) that will support the
inspection activities of the MTTT Market Surveillance Inspection Department and
provide extensive information about compliance with legislation for which the MS
Inspection Department is responsible.
T he NEPRO plus internet portal that will provide information about non-conforming and/or dangerous products which need to be prevented from entering, or should
be withdrawn from, the Serbian market. This serves the public interest and supports
all Serbian authorities, which are responsible for product safety.

17

MIMIS will become the memory and nerve centre of the MTTT Market Inspection
Department. It will support the planning, preparation, execution and follow-up of the
market inspection activities by providing extensive information about inspections and
economic operators. Comprehensive information about the inspection results and outcome will facilitate the monitoring and evaluation of policy implementation.
The NIMIS architecture:
a. Introduces the inspection case concept, which will enable a comprehensive linking
of inspections with possible follow-ups and court case(s).
b. Introduces inspection checklists, based on legislative requirements, that will help
standardize inspection practices and facilitate extensive recording of, and thus reporting on, inspection results.
c. Links centrally developed pro-active Inspection plans with actual inspections, thus
facilitating the monitoring and evaluation of progress and outcome of these plans
d. Assesses risk as part of the inspections, which will facilitate risk base planning of future inspections.

Practical training for inspectors

NEPRO-Plus complements MIMIS and is used to:

P
 rovide information about products that are not compliant with Serbian and EU legislation and therefore might be dangerous and/or violate intellectual property rights.
P
 rovide information about measures taken to remove dangerous or non- compliant
products from the market.
F acilitate communication between Serbian market surveillance authorities and agencies.
Interface with the European RAPEX and ICSMS systems that report on dangerous,
non-compliance and fraudulent products.
P
 rovide guidelines to businesses on ways to comply with technical legal requirements.

18

How the project helped

The project helped analyse how information is
currently being processed within the MS Inspection Sector. And to specify the requirements of
the Management Information System needed for
the tendering of the MIS software development.
Parallel to the tendering, the project helped develop the information management capacity of
the MTTT, by extensively training nine of its staff.
These staff members subsequently became the
core group that supported and advised the software development contractor. Members of this
group also played a key role in preparing for the
implementation of the Management Information
System.

MS System training

During the software development phase, the

project helped establish, operate and lead working groups which;
Selected and collected legislation data that
needs to be loaded into the MIS database prior
to its operation. Advice was provided on the use
of this data and to develop inspection checklists
required to standardize inspections and to record
inspection results.

MTTT representatives on training

Selected and corrected data about economic

operators and past inspections that needs to be
migrated to the new MIS.
Analyzed the needs for management information
and designed reports to meet them.
Also during the software development phase, the
project advised the management on technical
and organizational issues related to the MIS implementation.
Prior to the implementation, the project provided
a two-day information management training to
regional managers and designated information
managers.

Awarding certificates after training

19

PROJECT ACHIEVEMENTS
LEGAL FRAMEWORK

10
REGULATIONS

AND DIRECTIVES

PREPARED FOR
TRANSPOSITION INTO
SERBIAN LAW

EU APPROACH

management
staff of MTTT
trained on Market
Surveillance System

26

METHODOLOGY
FOR CORRECT
TRANSPOSITION OF

10

REGULATIONS
AND DIRECTIVES
PROVIDED

ENHANCING MARKET SURVEILLANCE

AND INSPECTION SKILLS

18

members
of Product
Safety Council
trained

management staff on 4 study visits (UK, Slovenia,

Sweden& Finland, UK&Belgium) studied the work
practices and policies of EU inspectors.

892 staff members of project

beneficiaries trained in

29 trainings/workshops in
10 fields
57 trainers trained on the eu
approach to market surveillance

DEVELOPMENT OF A MANAGEMENT INFORMATION SYSTEM (MIS)

ANALYSIS AND DESIGN
Current information
systems in MTTT and MAEP
analyzed
Requirements of an MIS for
MTTT specified

CAPACITY BUILDING
9 members of MDI (MIS development and implementation team) enhanced their information management skills in 18 sessions covering 6
modules
24 regional department managers prepared for their role
23 information managers designated to implement the MIS

MIS IMPLEMENTATION PREPARATION

Legislation Working Group collected and selected legislation data to be loaded into the MIS
Reporting Working Group designed the most important management reports to be
produced by the MIS
Data Migration and Cleaning Working Group developed a methodology to select and
clean data from the old Inspection database to upload to the MIS

20

SOFTWARE
DEVELOPMENT
Specifications
evaluated

KEY FACTS

Market Surveillance Summit

Duration

2,5 years (July 2012 January 2015)

Value

EUR 2.85 million, EU contribution: EUR 2.5 m. The Serbian 350,000 contribution mostly was used to invest in software for the Management
Information System

Beneficiaries

Ministry of Trade, Tourism and Telecommunications Market Inspection

(main Beneficiary)
Ministry of Agriculture and Environmental protection
Ministry of Health Sanitary Inspection
Ministry of Economy Quality Infrastructure Sector
Ministry of Finance - Customs Administration

Implemented by

A team of national and international experts provided by a consortium

led by GFA Consulting Group GmbH.

EMCD training

21

22