D OUGLAS W.

P RICE - PMP
Arlington, TN 38002
(901)382-9604 cell (901)355-7627 e-mail: dprice08@comcast.net

CAREER SUMMARY
Multifaceted senior operating management professional with broad and deep experience across multiple areas of manufacturing,
distribution, internet/information technology and consulting. Results oriented leader and contributor with extensive qualifications
in the phases of program and project life cycles gained through operational and consulting roles with major US and Japanese
companies. Driven by continuous improvement through focusing teams on process, people, organization and technology based
solutions to business and operational problems. Core competencies include:

Program and Project Management

Engineering, Quality and Operations Management roles in
Manufacturing, Distribution and Reverse Logistics
Warranty Repair and Refurbishment of computer products
Lean Manufacturing / Kaizen Techniques

Quality and Cost Improvement via utilization of

technology
Multi-Site Operating Management
Business Process Analysis / Improvement
IT Systems Justification/Implementation/Optimization

PROFESSIONAL EXPERIENCE
CEVA Logistics
(Global Supply Chain / 3PL and Transportation Company)

MARCH 12 TO PRESENT

PROJECT ENGINEERING MANAGER

Hired to provide project management for a 600K sq. ft. distribution center start up. Subsequently assigned to manage
logistics operations engineering and lean Kaizen projects for 3 North American sites all providing distribution and
supply chain services for a global software and computer/consumer products company (Microsoft). Operating as a
member of the contract leadership team..
- Successfully lead a project to establish operations in a startup 600k square foot facility engaged in light
assembly, computer software imaging and automated distribution of computer products.
- Managed software integration project linking automation machine controls to WMS and voice picking and pickto-light applications.
- Developed project plan and cost model for new Returns processing operation within an existing distribution and
light assembly operation and lead an operations and commercial team in preparing customer proposal as well as
project implementation.
- Created ACCESS (db) solutions for reporting activity and labor utilization across 3 US based sites utilizing
Sharepoint as a method of data entry/collection.
- Developed Excel/Sharepoint solution for gathering/presenting global metrics for 8 global sites operating under
the same contract / Statement of Work.
- Lead management team in the preparation for alignment with the requirements of an ISO 9001:2008 compliant
Quality Management System.
- Promoted to the position of Engineering and Facilities Manager across 3 sites
- Charter member of CEVAs Microsoft Octane Team charged with driving alignment, cost managementimprovement across 3 US sites engaged in wholesale and retail distribution as well as customization and returns
processing for Microsoft.
- Realigned/designed warehouse configurations to support a multi-client environment; project managed startup
for new customers within existing sites
- Provide leadership, direction for multi-site Maintenance organization in supporting $15-20 million in automated
pick and sortation systems, high bay racking and related distribution center operations.

Lenovo
(Multinational Computer and Mobile Products Manufacturer)

AUG.11 TO MARCH 12

Project Manager

Assigned to manage projects across Inventory, Parts Operations, Depot Repair and Logistics on a program focused on
deploying a worldwide product service delivery model for laptop and desktop computers, monitors and related
accessories.

Contributed to the development of a PMO organization operating across 160 countries

Collaborate with Regional Service Management teams in defining country specific solutions to unique customer and
regulatory requirements
Coordinate and collaborate with multiple global business partners provide parts procurement, distribution and logistics
services in alignment with Lenovos business requirements.
Coordinate operations and regional teams in aligning business processes to system capabilities

AUG.09 TO AUG. 11

Independent Consultant

Operating as an independent contractor, developed new and replacement websites for small business in the Memphis area
including provisioning of webmaster services.
-Interviewed business owners/principals to gather information relevant to business drivers and communication
requirements, proposed and sold web site solutions.
-Developed graphics designs and website framework
-Identified hosting companies and launched new sites / carried out basic SEO work

Served in a volunteer position as VP of Communications for the Memphis Chapter of PMI

Flextronics Global Services

(Multinational EMS-Electronic Manufacturing/Service provider)
Sr. Manager- Services Engineering Memphis, TN

SEPT.06 TO AUG.09

As the incumbent Sr. Manager of Engineering/Quality and Facilities for Solectrons Memphis repair/fulfillment center in
Memphis, managed the integration of Engineering and Quality Assurance functions during the post-acquisition consolidation of
Solectron Global Services into Flextronics operations in Memphis. Initially responsible for 140 member staff providing
Engineering and Quality Assurance functions for forward and reverse logistics operations including product completion (mass
customization) for HP and Kodak printers, On-Line Store order processing and shipping for Kodak products. Repair /
Refurbishment of laptop/desktop computers, HP Printers/Plotters and Kodak Consumer products also supported as well as
multiple reworks of branded consumer electronic/computer products requiring re-flashing, diagnosis, testing and repair.
Primary contributions at both companies centered in the following areas:
Process and Work Standard development for warehousing, pick-pack-ship operations, order management
support, capacity management and distribution related functions for a 1.8 million sq ft facility engaged in a full
range of distribution, 3PL and parts fulfillment activities (including on-line store) for major computer products
companies (HP, Kodak, Dell, IBM/Lenovo, Sony, Nortel, Microsoft, Logitech, others)
Technical and business process support to Operations, Forward/Reverse Logistics, Purchasing and Quality
Assurance
Business Process Analysis including specification of functionality for customized IT systems solutions that
drove improved warehouse management methods and optimized real time order execution and management
Test Engineering managed the Test Engineering group presiding over test solution development and the test
network including:
-Full product testing solutions (laptop, desktop, printers, plotters, etc.)
-Firmware upgrades (re-flashing), software updates/tracking (printers, plotters, cell phones, laptops, etc.)
Lead teams of lift drivers, counters, other supporting functions during multiple site-wide physical inventory
events
Development of labor standards and process flows in support of new business proposals including process /
technical support to Sales / Quote Teams
-Drove engineering and quality contributions to major program RFQ responses for multiple
distribution and service/fulfillment projects (Logitech, HP, Dell, Circuit City, Lenovo, others)
-Supported Cost Accounting and Program Mgmt. review/refinement of labor, overhead and capital
equipment costs
Management of Receiving Inspection, In Process and Outgoing Product Audit, and MRB functions
Training and Facilities management in an ISO 9000:2000 registered 2 shift operation with 1100+ employees.

Independent IT / Internet Business Consultant

(As independent or under contract: Robert Half and Business Software Solutions)

2003 TO SEPT. 06

While operating as an independent contractor / franchisee, provided consulting, sales, after sales support and contract project
services to small/medium sized businesses and corporations in the areas of internet/e-commerce, website development, ISO 9000
implementation and IT security auditing and policy development.
Business Process Analyst ISO 9000 Project Manager Nashville, TN
E-Business Security Consultant Memphis, TN
Internet Business ConsultantMemphis, TN

SEPT.05 TO SEPT.06
APRIL 05 TO JULY 05
SEPT.03 TO DEC07

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ARROW ELECTRONICS, INC.

2000 TO 2003
(One of the worlds largest distributors of electronic components and computer products and a leading provider of services to the
electronics industry)
Vice President, Logistics and Value Added Services Memphis TN
Senior operating executive with P&L responsibility for Computer Products Distribution/Manufacturing organization engaged in
providing warehousing, pick-pack-ship services, fulfillment and custom design/assembly/testing and reverse logistics for
commercial and industrial computer products and systems in North America. While serving as acting GM for the primary location
in Memphis, carried out the following:
Directed activities of a distribution / manufacturing organization (400+ Total Staff, 7 locations):
-Pick/Pack/Ship of Computer Products ($300mil inventory)
-Warranty and claims management for related materials/products
-Transportation planning and management
-Non-Franchised Purchasing ($40 mil annual spend)
-Modification and maintenance of multi-level automated pick-pack conveyor systems
-Process design for first Cross-Docking and consolidation strategies implemented in the division
-Implemented 3PL and Fulfillment programs for existing and new customers
-Improved put-way time, picks-per-hour and replenishment times by optimizing storage location strategies
-Improved CSAT by reducing Pick Errors
-Reduced Scrap/Shrinkage write-offs and improving location identification (labeling, maintenance)
-Implemented one part number per location for high cost items
-Develop / Assemble / Test Custom Industrial Computers / Servers
-Manufacturing / Test Engineering -Mechanical / Tooling Engineering -Local Network / IT systems
-Warranty Repair / Refurbishment of manufactured products
-Organized and facilitated IT/Systems Issues Log creation and review to drive WMS/Order Mgmt.
enhancements
Developed Distribution/Manufacturing organization for the computer products division.
Integrated processes, people and technology of two newly acquired companies while incurring minimal lost time
and reducing costs by more than $1.0 million.
Conducted distribution network analysis utilizing in-house staff and data analysis leading to consolidation strategy
Consolidated 8 locations into 2 while maintaining Lean Mfg./Kaizen practices.
Reduced spending /cost by more than $10 million through facility re-design, improved asset utilization and
absorption of overhead functions.

Updated Quality Systems to ISO 9000: 2000 / Improved Quality (20%), Cost (10-15%), Delivery (10%).
_________________________________________________________________________

PRICEWATERHOUSECOOPERS, LLP

1998 TO 2000

(One of the Big 5 management consulting and audit firms)

Principal Consultant -Atlanta, GA

Hired to bring industry experience into a newly developing practice focused on change management and helping companies
realize ROI on major IT Systems (MIS) investments.
Co-developed innovative Benefits Realization Process (Service Offering) improving company market share.
Developed and implemented processes for deploying Consulting Services linking business case to action and
tracking of benefits realized from ERP system investments in Aerospace/Defense, High Tech and Pharmaceutical
industries

Developed Tool Concepts and Managed Software Development Teams developing applications that aid the
decomposition and analysis of enterprise-wide Value Chain processes. Supported Marketing Initiatives and Sales
Presentation development/delivery helping to win multiple engagements with existing and new clients.

_________________________________________________________________________
BROTHER INDUSTRIES (USA), INC.

1996 TO 1998

(Japanese manufacturer of home and office printers, fax machines, and equipment for home and office/industrial use)

Vice President, Manufacturing Operations - Bartlett, TN (suburb of Memphis)

Served as executive steering committee member with responsibility for all scheduling/production control, engineering,
R&D interface, production, quality and field returns repair activities for branded and OEM electronic office/computer products.
ISO 9000 registered facility with revenues of $225 million
Directed multi-national organization (600 Total Staff).
-Production of Typewriters, Word Processors, Postage/Mailing systems (OEM), Laptop computers
-Plastics Injection Molding PCB Assembly / Test
-Manufacturing / Test Engineering -Mechanical / Tooling Engineering
-Warranty Repair / Refurbishment of manufactured product
Presided over new product start-ups (Electronic postage meter, laptop computer)
Defined, justified and implemented capital improvement programs
Improved employee relations by facilitating employee feedback committees. Held bi-monthly meeting with elected
representatives of all blue collar departments
As a member of SAP Steering Committee, sponsored and co-lead re-engineering of CO (Costing/Controlling) and
PP (Production Planning-Purchasing) modules.
Co-developed 5 year strategic plan for manufacturing operations as member of Corporate Operating Committee.
Drove Value Engineering cross-functional teams (R&D, Mfg. Eng., Production, Quality, Materials) resulting in
design and material sourcing changes reducing product cost by 3-5%.
Sponsored Quality improvement task teams utilizing a cross-functional approach to root-cause analysis and
imbedding team based solution development (25% improvement in product quality).

Member of International product/process improvement team driving common metrics and low cost automation.
Implemented standard labor reductions of 10%+ through establishment of enhanced labor standards programs and
non-productive time reductions.
As member of SAP steering committee, co-lead post implementation stabilization effort resulting in reduced
inventory transaction/reporting errors (20%) and improved access to management information / system data.
_____________________________________________________________________________________________

NEC TECHNOLOGIES, INC.

1990 TO 1996

($2 Billion US subsidiary of Nippon Electric Corporation engaged in design, manufacture and distribution of consumer
electronics and computer products for the end user and office environment)

Director of Manufacturing/Engineering Services/Business Process Manager, McDonough, GA (near Atlanta)

Directed the production and engineering and IT activities of a 2 building complex engaged in the final assembly, test,
warehousing and distribution and refurbishment of color television, color display monitors, laptop computers and related
peripherals:

Led production/engineering teams in SAP stabilization/bug-fix period.

Championed re-engineering of product costing methods resulting in improved accuracy and reduced inventory
revaluation losses (5%).
Developed business processes in support of outsourcing initiatives saving significant labor and transportation costs
for color monitor main chassis modules (approx. 10%).
Directed multi-national organization (375 total staff).
-Production of Television, Computer Monitors, CDROM Drives, Laptop computer
-Manufacturing / Test Engineering -Mechanical / Tooling Engineering
-Warranty Repair / Refurbishment of manufactured products
Established improved communications between sales/marketing and manufacturing departments; increased
productivity.
Achieved $250K annual savings by implementing Lean concepts, redesigning plant configuration.
Lead production and engineering in SAP implementation serving as regional training champion for MM/PP
modules (Production, Materials Management, Production Planning and Purchasing.

Developed and implemented automated inspection and alignment systems for PC Monitors saving $500K per year
and improving quality.
Developed and implemented Bar Coded product labeling and factory data collection systems saving $100k per
year and improving quality.
Collaborated with development and design teams to launch (start-up) the first US based laptop computer
manufacturing operation
Co-led development of ISO 9002 registered Quality system for 500-staff assembly plant.
Championed the start-up of a product refurbishment operation as a part of corporate task force focused on reducing
losses on returned products (15% of production) by bringing them back to original factory spec for resale as reconditioned product.
Established document control system and implemented Engineering Change/Material Review Boards reducing
scrap and improving quality.

CERTIFICATIONS
CISA (CERTIFIED INFORMATION SYSTEMS AUDITOR) NON-PRACTICING
PMP (PROJECT MANAGEMENT PROFESSIONAL)
SEMINARS / COURSES
Sarbanes-Oxley (SOX) Internal Auditing I.T.
A 4 day orientation / introduction to the roles and requirements of I.T.
Auditing with a focus on Sarbanes-Oxley
Project / Program Management Fundamentals
Two (2) day seminar
Strategic Enterprise Architecture
Three (3) day course - PWC
Management Consulting Fundamentals
One (1) week course - PWC
Various Management Courses
International Management (1 Week in Tokyo, Japan)
Kaizen Techniques / Strategies (2 Weeks Nagano, Japan)
Cross-Functional Management (2 Weeks - Boston / San Francisco)
SAP Product Costing Certificate (1 week workshop Philadelphia)

EDUCATION
BS, Industrial Management/Electronics Southwest Missouri State University, Springfield, MO