Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Definitions of bullying:
Persistent, offensive, abusive, intimidating or insulting behaviour, abuse of power, or
unfair punishment which upsets, threatens and/or humiliates the recipient(s), undermining
their self-confidence, reputation and ability to perform. Derived from "Bullying at work: how to
tackle it. A guide for MSF representatives and members: MSF 1995
When considering the reasonableness of the conduct in question, the perpetrator can be
expected to give an innocent reason for their actions. However, their claimed intention does
not define the reasonableness of their conduct: The prime consideration must be the effect of
the conduct on the recipient.
Context is everything. The persistence, the pattern and the effect of incidents which are, in
isolation, trivial, creates the context in which those incidents can be regarded as bullying.
Examples of the sort of incidents and the patterns are given below.
Workplace bullying is commonly sustained by denial, ignorance and indifference, often in
a climate of fear, with a common result being the premature departure of the target and
reward for the perpetrator. Tim Field
Making a complaint or holding someone to account for substandard conduct, so long as it is
done fairly and reasonably in good faith, is not bullying.
Others have given differently worded definitions, which essentially mean the same thing:
Rayner and Hoel provide five categories of bullying behaviour. These are threat to
professional status (for example, belittling opinion, public professional humiliation,
accusation of lack of effort); threat to personal standing (for example, name calling,
insults, teasing); isolation (for example, preventing access to opportunities such as
training, withholding information); overwork (for example, undue pressure to produce
work, impossible deadlines, unnecessary disruptions); and destabilisation (for example,
failure to give credit when due, meaningless tasks, removal of responsibility, shifting of
goal posts).
Source: Workplace bullying in NHS community trust: staff questionnaire survey, Lyn Quine, reader in health
psychology
Workplace bullying is defined as the repeated unethical and unfavorable treatment of one
person by another in the workplace. This includes behavior designed to belittle others via
humiliation, sarcasm, rudeness, overworking an employee, threats, and violence. Constance
Dierickx, Ph.D
This is not an exhaustive list and does not include activities readily identifiable as criminal.
being singled out and treated differently; for instance, everyone else can get away with
murder but the moment the target puts a foot wrong - however trivial - action is taken
against them;
being belittled, demeaned and patronised, especially in front of others;
being humiliated, shouted at and threatened, often in front of others being overloaded
with work, or having all their work taken away and replaced with either menial tasks
(filing, photocopying, minute taking) or with no work at all finding that their work,
and the credit for it, is stolen and plagiarised;
having responsibility increased but authority removed;
having annual leave, sickness leave, and (especially) compassionate leave refused
being denied training necessary to fulfill duties
having unrealistic goals set, which change as they approach, also deadlines change at
short notice, or no notice, and the target only finds out when its too late to do anything
about it.
being the subject of gossip which has the effect of damaging one's reputation.
Elimination
the target finds that everything they say and do is twisted, distorted and
misrepresented;
is subjected to disciplinary procedures with verbal or written warnings imposed for
trivial or fabricated reasons and without proper investigation, or with a sham
investigation;
is coerced into leaving through no fault of their own, constructive dismissal, early or
ill-health retirement, etc
is dismissed following specious allegations of misconduct or incapability which have
just a grain of truth, to give superficial legitimacy to the dismissal.
One way to conceal bullying is to have regular or even continuous "reorganisations", where:
targets can be "organized out" - this applies to anyone whose face doesn't fit, i.e.
anyone who has identified, complained about or challenged problems with the status
quo;
they can have their roles "regraded" or "redefined", if not being organised out.
The bully's allies and political pawns can be promoted to positions of influence.
Bullying happens under the noses of those who should care enough to stop it but who don't,
either because they simply cannot believe it could happen, or because they fear of the
consequences (for them) of doing something about it. Thus, targets of bullying and abuse are
often not believed when they do report it.
People who bully in adult life tend to be drawn to positions offering them ostensibly
legitimate power of some sort, such as jobs that come with administrative or organisational
authority over others. It is possible for a sufficiently dishonest person to abuse a position of
trust to conceal negligence, incompetence, fraud and more, without ever being held
accountable. Subjugation and control by guilt and by threats of worse to come allows abusers
to take what they want, and to minimise the risk of being reported, or of such reports being
believed by, appropriate authorities.
It helps if the bully's superiors and peers are also bullies, or if they are so naive that bullying
by this person is literally unthinkable, or they're scared of the consequences of crossing the
bully. Whatever the underlying reasons, the legitimate authority that comes with a job works
to protect bullies from comeback, because their peers and subordinates, HR & legal
departments and other bystanders, more often than not, blindly respect the legitimacy of the
"master-servant" relationship. Where there are two contrasting accounts of a situation, the
default position is to respect the "master's" opinion. Thus, the perpetrator is often given
support while the target is shut out and eventually forced to leave, usually under a cloud,
freeing the perpetrator to attend to their next target.
There is little to differentiate this cycle of abuse from the situation of child-abusing priests,
where children were too frightened to complain, or were not believed, and where the priests
were allowed to continue to destroy the lives of children in their "care". The worst that
happened to those who were identified as abusers was a move to a different location.
Following the death in 2011 of UK TV and radio presenter Jimmy Savile, stories of abuse by
started to emerge from hundreds of adults, claiming to have been abused by Savile as
children. Much of Savile's career involved working with children and young people, including
visiting schools and hospital wards. He spent 20 years presenting BBC's Top of the Pops
before a teenage audience, and another 20 years presenting "Jim'll Fix It", in which he helped
the wishes of viewers, mainly children, come true. He was renowned for his charitable work.
In October 2012, when the police were pursuing 400 separate lines of inquiry relating to
Savile, John Cameron of the NSPCC said Savile was "a well-organised prolific sex offender,
who's used his power, his authority, his influence to procure children and offend against
them." The Savile situation demonstrated the propensity among victims of abuse by a popular
figure to remain silent, probably because, among other things, of a fear of not being believed.
That fear may well be justified: There were police inquiries while Savile was alive, but none
led to any charges being brought, because there was "insufficient evidence".
Subordinates bully their bosses too. The power or "advantage" which a bully uses is not
restricted to that which comes with position. Power can exist in many forms, including the
potential to destroy the boss's reputation with false or unfair accusations, or a threat that
someone could make an excessive fuss if they don't get their way, or it could take on the form
of spreading malicious rumours, saying things that would never be said to the target's face. In
summary, a bully needs to have some form of advantage over the target, and that advantage
can take on many forms.
Tim Field wrote that in environments where bullying prevails, most people will eventually
either become bullies or targets. There are few bystanders, as most people will eventually be
sucked in. It's about survival: people either adopt bullying tactics themselves and thus survive
by not becoming a target, or they stand up against bullying and refuse to join in, in which case
they are at risk of being bullied, harassed, victimized and scapegoated until they have to
resign, and/or their health is so severely impaired that they have a stress breakdown, take illhealth retirement or are dismissed on capability grounds, or otherwise find themselves
unexpectedly selected for redundancy, or being dismissed on grounds of misconduct.
Deceptive
compulsive liar: spontaneously makes things up to fit the needs of the moment;
routinely embellishes stories for effect;
convinces superiors and peers by seeming plausible and convincing, sometimes by
copying others' behaviour, words or work;
portrays him or herself as kind, caring and compassionate but only behaves this way
where it leads to personal gain;
doesn't listen, can't sustain a meaningful conversation;
hollow, superficial and glib;
seems to have an overbearing belief in his or her qualities (especially as a leader or
manager);
apparently cannot distinguish between leadership, management and bullying;
o i.e. cannot distinguish between maturity and immaturity, decisiveness and
impulsiveness, assertiveness and aggression, personal objectives and corporate
objectives, eloquence and crassness; honesty and deceitfulness;
is oblivious to the difference between how he or she would like to be seen, and how he
or she is seen.
Manipulative
"Right" is whatever he or she can get away with, such as falsifying time sheets
to inflate income;
o "Wrong" could be anything done by others, justifying the bully's punishment,
threats, control etc, such as refusing to falsify time sheets for the bully or,
indeed, falsifying them under duress;
projects his or her own shortcomings onto others;
distorts peoples' perceptions of reality through falsehood and gossip;
rewrites history to paint a better picture of him or herself and/or a worse picture of
someone else;
Tells different people different things, causing confusion, disruption, division and
conflict;
is selectively (un)friendly and (un)cooperative:o is mean, officious and inappropriately inflexible with some people; but is
generous, relaxed and very accommodating with others;
o may motivate allies with the prospect of reward; but motivates most people
with fear and guilt.
threatens dire consequences for people under his or her influence, who think or act for
themselves. Threats could be made directly in private, or indirectly in front of
witnesses;
warns targets that no-one will believe them if they report the bullying;
once called to account:o aggressively denies and refutes any criticism, counter-attacking the critic with
fabricated or distorted counter-criticism;
o claims to have been bullied by the complainant, feigns victimhood, ("poor
me"), uses amateur dramatics (bursting into tears etc), to avoid the question
and evade accountability,
o makes others feel guilty for daring to suggest that he or she might have done
the slightest thing wrong;
o
can be innocent and charming some of the time (typically in the presence of
witnesses), but vicious and vindictive at other times (typically where there are no
witnesses).
Tim Field estimated that one person in thirty has several of these traits, describing them as
aggressive but intelligent individuals who express their aggression psychologically (constant
criticism etc) rather than physically (assault).
For the full set of symptoms of injury to health caused by prolonged negative stress (such as
that caused by bullying, harassment, abuse etc) click here. For details of the trauma that can
result, click here.
"May I just say these allegations are pernicious, callous, cruel and above all spurious.
o (TFF inference: "I project the key qualities of my sexual deviancy perniciousness, callousness, cruelty and spuriousness - onto my victims'
allegations.")
"And may I just say I am not guilty and will be defending these accusations.
o ("I am prepared to waste taxpayers' resources and commit perjury")
"Like a lot of other people in this country today I am wondering why it has taken 30 or
40 years for these allegations to surface.
o ("I want you to doubt the credibility of my victims")
o NOTE that Hall inadvertently gave a bit of the game away by using the word
"surface", implying that he knew there was substance to the allegations and
that it had thus far been hidden beneath the proverbial surface.
"The last two months of my life have been a living nightmare. I have never gone
through so much stress in my life and I am finding it difficult to sustain.
o ("Poor me. Please share the contempt I have for my victims, by focusing on the
terrible harm they have done to me")
"Fortunately I have a very loving family and they are very supportive and I think but
for their love I might have been constrained to take my own life.
o ("I need you to associate me with the image of a loving family, which has also
been harmed by my victims. Poor family, poor me. What a close shave I am
having.")
"They have encouraged me to fight on, to fight the charges and regain my reputation
and good name and whatever I have represented to this country down the years.
o ("I have lied to everyone - those closest to me and the general public - for
years. Even my family think I am innocent. Most people have always thought I
was wonderful and I need that to continue. Who gives a damn about the
children and young women I assaulted.")
"With that I would like to thank everybody who has supported me for their good will
which has sustained me through this absolutely horrific ordeal.
o ("In case I have not already made the point, my victims are audacious and
horrible for coming forward. I genuinely hope that you feel sorry for me.")
"As I say I shall be defending myself. I am 83 years old. I was a healthy 83 year old,
but I am now incubating a heart complaint and I'll be very lucky to survive another
couple of years.
o (In case you don't already feel sorry for me, feel sorry for me because I am
frail and I've got a heart condition, and it's all my victims' fault. To help me get
away with this, I need you to feel really, really sorry for me, and I need you
and the general public to share the disdain and contempt I have for my
victims.")
"But I hope to survive those two years and regain my honour and reputation and more
than ever, my life."
o ("My reputation and being untouchable are what let me get away with these
crimes for so long. If I can just sustain those things I might reach the end of my
life without being punished, like Jimmy Savile. To that end, I intend to
continue fooling my family, my lawyers and the courts, you reporters and the
whole world, into thinking that I must be innocent.")
Stuart Hall's comments to news reporters after his initial court appearance were just what you
should expect a bully to say when they are being held to account. Their words are meant to
make the listener feel sorry for the accused and contempt for the accuser. In Hall's case, they
were intended to manipulate public opinion in his favour because, in his case, having a jovial
reputation and the public on his side had been enough to deter his victims from reporting his
crimes.
If you question an alleged bully, and the response is a "poor me" melodrama, punctuated with
expressions of contempt and disdain for the accuser, it could well be an implicit admission of
guilt.
Am I Being Bullied?
Some people are bullied for years without actually realising it, and others, who are not being
bullied at all, claim that they are victims and seem to revel in the drama. (See the Stuart Hall
example and "Who is Behind Workplace Bullying", above.)
Anyone thinking they might be being bullied needs to step back from the situation and be as
objective as possible. This can be difficult for someone who is being psychologically
manipulated. They can feel guilty about things that are not their fault. A person on the
receiving end of abuse might have become convinced that it is futile or dangerous to make an
accusation about someone who is in fact abusing them. Its a good idea for them to discuss it
with a trusted friend or someone who is completely independent.
Before you accuse someone of bullying, make sure it is really happening. Think it possible
that you may be mistaken. Rule out possible alternative explanations for your experience,
such as:
Some things that feel like bullying are not bullying: for example, if you know you
have broken some disciplinary rule, you will know that your employer is allowed to
use a fair disciplinary procedure to deal with that. If you have behaved badly yourself,
then the way you're treated might be a reaction to that, but, unless you know you have
behaved badly, talk about it to a friend before judging yourself.
If you don't like the way someone is treating you, have you made allowances for the
way they are behaving? They might be having a bad day or week. People can lose
their temper under pressure, and it might be a short term issue. They might be being
bullied themselves. Has this happened before? Is there a pattern to their behaviour?
Does your unhappiness stem from this experience, or from something else?
Isolated
o isolated and excluded from what's happening;
o denied information or knowledge necessary for undertaking work and
achieving objectives
o starved of resources, sometimes whilst others often receive more than they
need
o denied support by their manager and thus find themselves working in a
management vacuum
o either overloaded with work (this keeps people busy [with no time to tackle
bullying] and makes it harder to achieve targets) or have all their work taken
away (which is sometimes replaced with inappropriate menial jobs, eg
photocopying, filing, making coffee)
o have their responsibility increased but their authority removed
o overruled, ignored, sidelined, marginalised, ostracised
o given "the silent treatment": the bully refuses to communicate and avoids eye
contact (always an indicator of an abusive relationship); often instructions are
received only via email, memos, or a succession of yellow stickies or post-it
notes
Eliminated
o are invited to "informal" meetings which turn out to be disciplinary hearings
o facing unjustified disciplinary action on trivial or specious or false charges
o subjected to unwarranted and unjustified verbal or written warnings
o are denied representation at meetings, often under threat of further disciplinary
action; sometimes the bully abuses their position of power to exclude any
representative who is competent to deal with bullying
o
o
o
If you're reading this because you think someone you know is being treated this way, send
them a link to the page or print it and give it to them - it might be the best thing you ever do
for them. If you're reading this because you're worried about the way you are being treated by
someone, Read more of this website to find out what courses of action are open to you.
Document everything
o Maintain contemporaneous notes of what you said and did, and what others
said and did
o Keep memos, emails and other documents that are evidential of bullying
o Especially if you get bullied in private, consider using a pocket voice recorder
(smartphone) to obtain a verbatim transcript.
Remember that once you decide to resist the bullying, you may be in for the
"long haul";
Seek but do not depend on support from other managers or trade union.
o If they give tell-tale signs that they do not believe you or do not support you,
do not keep hoping that they will support you.
o Seek independent support from neutral third parties.
o Get some help, but think about the interests and personal agendas of the people
you hope to trust;
o Consider who is or might be facilitating the bullying, and avoid confiding in
them.
Equip yourself with your employer's policies and procedures, and make sure that
YOU follow them, and encourage others to do the same;
o Be 100% fair and reasonable, even when standing your ground;
o Always maintain your dignity and be polite, even in the face of rudeness;
o If you can, have a trusted companion with you as a witness in any meeting to
discuss bullying. If you don't have a companion you can trust, make sure you
have an audio recorder;
o Remember that everything you write, say and do might one day be discussed in
a court or tribunal, so make sure your actions are beyond reproach and
justifiable. Don't do or say anything that you would not wish to repeat in
public;
o
Notes of formal and semi formal meetings often contain omissions or note-takers' conflicting
perceptions of what was said, leading to disputes over the accuracy of the minutes. Eliminate
the possibility of such disputes by making audio recordings of meetings about the bullying,
even if there is a note taker present. You do not need permission to make accurate notes, and it
is very telling when someone who hopes to create a record of the meeting they want, rather
than the meeting they had, objects to you making an audio recording. If there are objections,
record the meeting one way or another.
Keep any recordings and notes strictly confidential and use them only for legitimate purposes.
A covert recording of a confidential meeting could be perceived by an employer as a breach
of trust, leading to disciplinary action A court or tribunal might only consider covert recording
as legitimate conduct where the recording discloses a more significant breach of trust by
someone else.
If you have tried the above and it is not working out, seriously consider changing
jobs.
o Even though it is unfair that you should have to leave, it is better to do so on
your terms, when you choose, with your mental health, disciplinary record and
sickness absence record intact, than to stick it out, battling an insuperable
force, and being dismissed on some specious misconduct charge after
exhausting your entitlement to paid sick leave, suffering from depression.
o If you are considering leaving, consider your legal options as well - you may
have recourse through the legal system but remember to put your health and
wellbeing before any other consideration.
Do not ignore it
It is possible for a complaint to be faked, or for a complainant to be mistaken. It is also
possible that they may be right. Therefore, do not presume anything and do not make
decisions based on rumours.
Be aware of the modus operandi of bullies and their special talents for flattery and for
acquiring a following.
In a dispute over bullying, the bully is likely to be the one with the most witnesses
until enough people decide that it is safe to speak out.
Do not try to understand what drives the bully's behaviour. Concentrate on their
actions rather than psychological causes.
Get support. Use HR professionals and occupational psychologists. Use external
specialists if your environment might restrict the freedom of an internal partner to
objectively assess the situation
Be prepared to dismiss an employee that bullies others. The more influence they have
over your results, the more they should behave well. If you tolerate bad behaviour
among people who drive your bottom line, you will give the message "We want the
results and we don't care what you do to achieve them". This is the worst message you
could give when you remember that bullying at work destroys teams, collaboration
and willingness to contribute; it increases staff turnover and puts your business at risk
of lawsuits, as well as indicating a high potential for fraud and corruption.
Leave no doubt in your employees' minds that it is always safe to speak out.
The fact of the complaint discloses something serious, so aim to get to the bottom of it
as promptly as possible
Listen very carefully to the complainant
Establish whether the incidents complained of actually occurred
If you do not believe the complainant, get some help from an expert
Put your employees' health before anything else
Think about the interests and agendas of the people who give you evidence
Follow policies and procedures
Be 100% fair and reasonable
If bullying is occurring, do not make excuses for it - it will happen again and be worse
next time.