2-MBA (HM) May 2015

wk 11
11
DE1945
DISTANCE EDUCATION
COMMON FOR M.B.A. (G)/B & F/EM/HM/IB/T/PM/HRM/

RM/LM/TM/CM/MM/FM/SM/CS/P & OM DEGREE
EXAMINATION, MAY 2015.
First Semester
MANAGEMENT PRINCIPLES AND PRACTICES
(2013-14 Academic year and 2014 Calendar year onwards)
Time : Three hours
Maximum : 100 marks
SECTION A (5 8 = 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1.
Discuss the importance of management.
s UQzxzu v.
2.
What are the various types of decisions?
ikzu PP ?
3.
Briefly explain the theories of organisation.
A PmkP _UPP USP.

4.
What is delegation? Discuss its elements.
Jh G G? Au EmTP .
5.
What are the characteristics of a good communication

system?
J | uP uh CP ?
Wk 11
6.
Bring out the importance of motivation.
\UPzu UQzxzu UPnP.

7.
Define co-ordination. What are its types?
JPkzxu UP. Au PP ?
8.
Write a descriptive note on Benchmarking.
{zv ""u{ Ak'' Szx UP S P.

SECTION B (4 15 = 60 marks)
Answer any FOUR questions.
9.
Describe the 14 general principles of management given

by Henri Fayol.
s 14 x uzx[P
UP.
10.
Discuss the various steps involved in decision making

process.
ikzu Eh[Q i{P v.

11.
Explain the main types of organisation.
A UQ PP USP.
12.
Discuss the factors

decentralisation.
determining
the
degree
of
USu A wUQ PoP .

13.
Enumerate the various techniques of control.
Pmkmi ~m[P UP.

2
DE1945
Wk 11
14.
Explain the different kinds of leadership styles.
u P oP USP.
15.
Elucidate the fundamental principles of TQM.
zu u
USP.
Aih
PPP
DE1945
Ws9
12
DE1946
DISTANCE EDUCATION
Common for M.B.A. (G)/(B & F)/EM/HM/IB/T/PM/HRM/RM/

LM/TM/CM/MM/FM/SM/CS/P & OM
DEGREE EXAMINATION MAY 2015.
First Semester
ORGANISATIONAL BEHAVIOUR
(2013-14 Academic Year and 2014 Calender Year onwards)
Time : Three hours
Maximum : 100 marks
1.
Discuss the objectives of OB.
{ |hzu |UP[P .
2.
Define learning. What are its characteristics?
P . Au CP ?
3.
What are the reasons for formation of group?
S EUPzvP Pn[P ?
4.
Explain the different types of power.
AvPzv PP USP.
5.
Briefly explain the conflict process.
smk |h _UPP USP.

6.
Define
organisational
characteristics?
culture.
What
are
{ |PP . Au CP ?
its
Ws9
7.
Write a descriptive note on Johari Windows.

P UP S P.
8.
Briefly discuss the different OD intervention techniques.
{
_UPP .
mkU
SURmk
~m[P
9.
Explain the various approaches to OB.
{ |hzu AqSP USP.

10.
Describe the important determinants of personality.
B wUS UQ PoP UP.

11.
Enumerate the various types of groups.
SUP PP .
12.
What do you mean by organisational politics? Discuss the

measures to avoid organisational politics.
{ A] } A x? A
uUS P .
13.
Discuss the various causes of stress.
ozuzvP Pn[P .
14.
Explain the different types of organisational culture.
{ |PPzv PP USP.
15.
Discuss in detail, the internal and external factors

influencing change.
A\u [P HkzxQ Em
U PoP P UP.
DE1946
ws 19
13
DE1947
DISTANCE EDUCATION
Common For M.B.A.(G)/B & F/

EM/HM/IB/T/PM/HRM/RM/LM/TM/CM/MM/
FM/SM/CS/P & OM DEGREE EXAMINATION, MAY 2015.
First Semester
MANAGERIAL ECONOMICS
(201314 Academic Year & 2014 Calendar Year onwards)
Time : Three hours
Maximum : 100 marks
1.
Explain the scope of managerial economics.
s uzv USP.
2.
Explain different types of demand.
u PP USP.
3.
What are the determinants of supply?
A {nUS PoP ?
4.
Bring out the role of factors of production in production.
Ezv Ezv PoP [Q USP.

5.
Explain the cobb-douglas production function.
P hU G Ezv \mk Pmmh

USP.
ws19
6.
Write a short note on

(a)
Penetrative pricing
(b)
Skimming pricing.
] S P.
(A) Fk
(B) PhukUS
7.
What are the aims of profit policy?
CU PP |UP[P ?
8.
Explain the limitations of Break even analysis.
\\ Szu SkP USP.

9.
Explain the relationship between managerial economics

and other disciplines.
s US CPUS E
uh USP.
10.
What are the factors which affecting demand for a

product?
J UP
?
11.
{nUS
PoP
Explain different types of elasticity of demand.
u |Qa] PP USP.
2
DE1947
ws19
12.
Discuss different types of cost.
\[P PP USP.
13.
Analyse the important cost control techniques.
\ Pmkmk P BP.
14.
How price and output are determined under monopolistic

competition?
mi Ezv G
wUPkQx?
15.
Describe the approaches to profit forecasting.
C vmhh E AqS USP.
DE1947
14
DE1948
DISTANCE EDUCATION
Common for M.B.A./G/B & F/EM/IB/PM/T/HRM/RM/
HM/LM/TM/CM/MM/FM/P & OM/CS/SM DEGREE
First Semester
QUANTITATIVE TECHNIQUES
(2013-14 academic year and 2014 calendar year onwards)

Time : Three hours
Maximum : 100 marks
1.
What are linear functions? Comment on the slope of

linear functions.
|Pmk \ G G? Au \ Gx x?
2.
An animal feed company must produce 200 kg of a

mixture consisting of ingredients x1 and x2 daily. x1
costs Rs. 3 per kg and x2 Rs. 8 per kg. No more than
80 kg of x1 can be used and atleast 60 kg of x2 must be
used. Formulate a Linear Programming model to
minimize the cost.
v 200 Q.Q. [SP w Ezv \

P Pz w \uSz u
mP x1 x2 GP. x1 G J Q.Q.
. 3 x2 G 1 Q.Q.
. 8. x1 G 80 QS
EPkzu x2 G Sum\P
60 Q EPkzv LPP& Sum\
AUP.
3.
Solve graphically :
Maximize : z 60x1 40 x2
Subject to :
2x1 x 2 60
x1 25
x 2 35
x1 , x 2 0.
hzv wUP :
uUS z 60x1 40 x2
PmkkP :
2x1 x 2 60
x1 25
x 2 35
x1 , x 2 0.
4.
Obtain the initial basic feasible solution for the following

transportation by lowest cost entry method.
Destinations
Origin
Supply
34
15
12
19
Demand 21 25 17 17
80
DE1948
RPsh USzx PnUQS Su \ ~

i B \zv w PsP.
k
Ch
Ezv
34
15
12
19
21 25 17 17
80
u
5.
\h
A candidate is selected for interview for three post for the

first post there are 3 candidates, for the second post there
are 4 candidates and for the third post there are
2 candidates. What is the chance of his getting atleast
one post?
J mi uPUP |P uUS
u
\mk.
uUS
3 miP, Csh uUS 4 miP

uUS 2 miP E.
Sum\ J ux QhuP
G?
6.
What are the different types of empirical models of

production functions? Explain it.
\ (A) Azv Ezv \P

PP ? .
3
DE1948
7.
Find the starting solution by using Vogels approximation

method for the following :
To
P
From
Available
10 20 10
10
12 10 13
20
12
10 10
30
15
40
10
20
50
Required 60 60 20 10
P \\ kzv US
u w PsP.
10 20 10
10
12 10 13
20
12
10 10
30
15
40
10
20
50
u 60 60 20 10
8.
Explain about decision tree analysis.
ikzu zv S .
4
DE1948
9.
(a)
Explain the importance of O.R. in modern business

management.
(b)
Derive the elasticity of demand and also the

maxima and minima function.
(A) | oP s O.R. UQzxzu

.
(B) u m] J \ Ea\[P
xa\[P USP.
10.
Solve the following using simplex method.

Maximize z 10x 12 y
Subject to
2x y 60
3x 4 y 120
x , y 0.
RUPsh CUS i wUP

PkzxP z 10x 12 y
{uP
2x y 60
3x 4 y 120
x , y 0.
11.
Write down the steps of simplex method.
]U Pq iP GxP.
5
DE1948
12.
Explain graphical representation of function and their

application in management.
\ h [Su Au
s UQzxzu .
13.
A company uses 3 machines A, B and C. The proportion of

products produced by the machines are 0.3, 0.48 and 0.22.
The percent defective for each machine is 1%, 2% and 3%
of their individual output. A defective output is drawn
from a days production. What is probability that it was
not produced by A?
A, B C zuzv 0.3, 0.48 0.22
Quzv Ezv \Q. CP uu

u { uzu Ezv 1%, 2% 3%. J
u
GkUPmkx.
Ax
A&
uUPmhx GuP {PuP G?

14.
You are given the following pay-off matrix.

Events
States of nature
A1
S1
25
S2
400 440
400
S3
650 740
750
A2
A3
10 125
The probabilities of a states of nature are 0.1, 0.7, 0.2

respectively.
Calculate the EMV and conclude which of the acts can be
chosen as best.
6
DE1948
RPq vv Amhni
|hiUPP
`{P
A1
A2
A3
S1
25
S2
400 440
400
S3
650 740
750
10 125
`{P {PuP 0.1, 0.7 0.2 BS

Gvzu vvzu Pskizx Gu |hiUP
\x G PskiUP.
15.
Present criteria for decision making under uncertainty.
{a\ { w Pq P USP.
DE1948
WK 4
15
DE1949
DISTANCE EDUCATION
Common for M.B.A. (G)/B & F/EM/HM/IB/T/PM/HRM/
RM/LM/TM/CM/MM/FM/SM/CS/P & OM DEGREE
First Semester
FINANCIAL AND MANAGEMENT ACCOUNTING
(201314 Academic year and 2014 calendar year onwards)

Time : Three hours
Maximum : 100 marks
PART A (5 8 = 40 marks)
1.
Briefly explain the users and their need for accounting

information.
PnUQ uPP kzxP

APUP uP _UPP USP.
2.
What are the advantages of double entry system?
Cmh v |P ?
3.
Explain the different kinds of errors.
P PP USP.
4.
What is meant by ratio analysis? What are its

limitations?
Qu[P B
SkP ?
\u
G?
Au
WK 4
5.
Enter the following transactions in proper subsidiary

books.
2013
March
Purchased goods from Bala Rs. 2,000
Sold goods to Senthil Rs. 1,000
Goods purchased from Durai Rs. 1,000
Sold goods to Saravanan Rs. 700
Sold goods to Senthil Rs. 500
10
Purchased goods from Elagovan Rs. 600
14
Purchased goods from Parthiban Rs. 300
20
Sold goods to Sukumar Rs. 600
RPq |hiUPP E xn HkP v

\P.
2013
a 1
hx \US [Qx . 2,000
\vUS \US x . 1,000
xhx \US [Qx . 1,000
\nUS \US x . 700
\vUS \US x . 500
10 C[Phx \US [Qx . 600

14 zvhx \US [Qx . 300
20 _SUS \US x . 600
6.
Rectify the following errors which are located in the books

of Mr. Ganesh.
(a)
The purchases return book overcast by Rs. 1,500.
(b)
Received Rs. 2,000 from Shankar debited to his

account.
2
DE1949
WK 4
(c)
The sales book undercast by Rs. 1,500.
(d)
Rs. 1,500 received from Geetha was entered on the

debit side of the cash book. No posting was done to
Geethas a/c.
(e)
Sale of old furniture for Rs. 2,000 treated as sale of

goods.
v. Pn G HkP
RPq Pz vzxP.
(A) Pu v
Tmhmkx.
Hk
PskiUPmh
1,500
AvPPU
(B) \[Phx UP . 2,000 A PnUQ

UPmkx.
(C) Hmi
Tmhmkx
(D)
zu
1,500
SP
Ruhx UP . 1,500 UP Hmi

UPzv
vmkx. B Ru
PnUQ Gkzuuh.
(E) AP x . 2,000, \US x G

vmkx.
7.
Following are the particulars relating to a project.

Cost of the project Rs. 50,000
Operating savings
Rs.
1st year
5,000
2nd year
20,000
3rd year
30,000
4th year
30,000
5th year
10,000
3
DE1949
WK 4
Calculate :
(a)
Pay-back period ignoring interest factor and
(b)
Discount pay-back period taking into account

interest factor at 10%.
Note :
Year :
Value : 0.909 0.826 0.751 0.683 0.621
J
vmhzvP
PkUPmkx.
[P
vmhzv AhUP . 50,000

|h \
u h
5,000
Csh h
20,000
30,000
|P h
30,000
Iu h
10,000
(A) mi Quzv PnUQ

Pzv Pski.
(B) mi Qu 10 \uu GU Psk ui m

Pzv PnUQkP.
S :
Bsk :
v :
0.909
0.826
0.751
0.683
0.621
DE1949
WK 4
8.
Calculate the number of units to be produced for the first

six months in 2013.
Sales (units)
January
8000
February
9000
March
10000
April
12000
May
13000
June
14000
July
16000
Closing stock at the end of each month is to be

maintained at 25% of the sales of next month. (Including
previous December)
2013 Bsi u Bu Ezv ASPU

PnUQkP.
(ASP)
8000
9000
10000
12000
13000
14000
16000
J u C \UPP Akzu u
25 \uu UPk. (u i\ uzu
\zx).
5
DE1949
WK 4
PART B (4 15 = 60 marks)
9.
Distinguish between
financial accounting.
sU
kzxP.
10.
management
PnUQ,
{vU
accounting
and
PnUQx
Discuss the various methods of financial statement

analysis.
{v{ AUP S P .
11.
Distinguish between cash flow and fund flow statement.
UP Kmh S, {v Kmh S kzxP.

12.
Explain the different classes of budgets.
\ vmhzv PP USP.
13.
A firm is considering the purchase of a machine. Two

machines A and B are available each costing Rs. 50,000.
In comparing the profitability of those machines discount
rate of 10% is to be used. Earnings after taxation are
given below.
Year Machine A cash Machine B cash
inflow (Rs.)
inflow (Rs.)
1
15,000
5,000
20,000
15,000
25,000
20,000
15,000
30,000
10,000
20,000
6
DE1949
WK 4
You are also given the following data :

Year
PV factor @ 10% discount
1
0.909
0.826
0.751
0.683
0.621
Evaluate the projects using

(a)
The net present value
(b)
Average rate of return.
J { Cv J [P Ex. J
. 50,000 u A B CUQx. Czu
Jkx ui Qu 10% GU PP.
Pmi C umkx.
h
Cv A UP
E|mh (.)
Cv B UP
E|mh (.)
15,000
5,000
20,000
15,000
25,000
20,000
15,000
30,000
10,000
20,000
\vP umk.
h
uP v Po 10%
ui
1
0.909
0.826
0.751
0.683
0.621
7
DE1949
WK 4
Cvzu RPsh P vkP.

(A) {P uP v
(B) \\ Qu .
14.
The following is the trial balance of Bharathi as on

31.3.2012.
Debit
Credit
Rs.
Purchases
Rs.
1,00,000
Sales
1,60,000
Stock on 1.4.2011
20,000
Wages
10,000
Salaries
10,000
Rent
500
Insurance premium
2,500
Provision for doubtful debts
500
Drawings
2,000
Cash
5,000
Buildings
50,000
Sundry creditors
14,500
Sundry debtors
10,000
Capital
35,000
2,10,000
2,10,000
Adjustments :
(a)
Stock on 31.3.2012 Rs. 15,000
(b)
Rent outstanding Rs. 500
(c)
Prepaid insurance Rs. 500
(d)
Depreciation on building Rs. 5,000

Prepare the final accounts.
8
DE1949
WK 4
R PkUPmkx v 31.3.2012
uUPmh Ca \u mi BS.
1,00,000
Pu
1,60,000
1.4.2011 \UQ
20,000
10,000
10,000
hP
500
2,500
Pmk
500
IUPh JxUS
Gk
2,000
UP
5,000
Pmih
50,000
14,500
Phu
10,000
PhP
35,000
u
2,10,000
2,10,000
\UPmkuP :
(A) 31.3.2012 \UQ . 15,000
(B) Pkhsi hP . 500
(C) Tmi \zv Pmk Pmhn . 500
(D)
Pmi u . 5,000
Bsk CvU PnUQ uUP.
DE1949
WK 4
15.
From the following information, prepare the balance

sheet of a company.
Current ratio
2.5
Liquid ratio
1.5
Net working capital
Rs. 30,000
Stock turn over ratio
6 times
(Cost of sales/closing stock)
Gross profit ratio
20%
Fixed assets turnover ratio
2 times
(cost of sales)
Debtors turnover ratio
2 times
Fixed assets to shareholders networth
0.8
Reserves and surplus to capital
0.5
Long term loans
Rs. 15,000
RPsh [Px J {zv C {U

S u \P.
2.5
|h Qu
1.5
} Qu
{P |h Qu
. 30,000
\UQ _] Qu
6 P
( AhUP/Cv \UQ)
20%
zu C Qu
{a \zxUP Qu
2 P
( AhUP)
PhP _] Qu
2 P
0.8
[SuP {P zvS
{a \zxUP
0.5
u P E
}sh P PhP
. 15,000
10
DE1949
sp3
21
DE1950
DISTANCE EDUCATION
COMMON FOR M.B.A. (G) (B & F / EM / HM / IB / T / PM /

HRM / RM / LM / TM / CM / MM / FM / SM / CS / P & OM)
DEGREE EXAMINATION, MAY 2015.
Second Semester
RESEARCH METHODS
(2013 14 Academic Year and 2014 Calendar Year Onwards)
Time : Three hours
Maximum : 100 marks
1.
Distinguish between pure research and applied research.
Aih B mk B kzxP.
2.
"A problem well stated is half solved" Comment.
""\ B ]UPz u \u v B
iux GU P'' UP.
3.
What are the characteristics of a good hypothesis?
J | PxP CP ?
4.
Write short notes on :

(a)
Sampling error and
(b)
Non-Sampling error.
sp3
] S P :
(A) vU T \u
(B) vU T \.
5.
Discuss the various sources of secondary data.
Csh {z uPUP [P .
6.
Define the term schedule. What are the various types of

schedule?
Amh G uzv . Amh

PP ?
7.
What are the principles of tabulation of data?
uP Amhnkzx x si
vP ?
8.
Discuss the chief characteristics of a good research

report.
J | B AUP UQ CP .
9.
Discuss the uses of social science research.
\P A B kP .
10.
Describe the factors to be considered while selecting a

research problem.
J Ba ]UP u \ {P
si PoP UP.
2
DE1950
sp3
11.
Explain the various methods of sampling.
vU Po PP USP.
12.
Discuss the various types of interview.
|Pn PP .
13.
Define the term Questionnaire. Explain its advantages

and disadvantages.
{ G uzv . Au |P
wP USP.
14.
Describe the process of interpretation of test results.
iP UP Azu \ UP.
15.
Explain the steps involved in drafting a research report.
B AUPz
i{P UP.
\v
Eh[Q
DE1950
Sp 6
22
DE1951
DISTANCE EDUCATION
COMMON FOR M.B.A. (G)/ (B&F/EM/ HM/IB/T/ PM/HRM/

RM/LM/TM/CM/MM/FM/SM/CS/P&OM) DEGREE
EXAMINATION, MAY 2015
Second Semester
BUSINESS ENVIRONMENT
(2013 14 Academic Year and 2014 Calendar Year Onwards)
Time : Three hours
Maximum : 100 marks
1.
Explain the environmental threats for a business

organisation.
J oP {zvS Au a `
Aa_zuP USP.
2.
What is industrial policy? What are its objectives?
u PP G G? Au |UP[P ?
3.
What is economic environment? How is it important for

business?
ua `{ G G? oPzv Ax
G UQzx Qx?
Sp 6
4.
Point out cultural factors and explain their implications

in business.
smk PoP SkP,

A uUPzu USP.
5.
oPzv
Discuss the procedure of filing complaint under consumer

protection act.
~P xP \mhzv R P uUP \
SkP.
6.
Bring out the role of world bank in global economic

development.
EP u a] EP [Q [Q
UPnP.
7.
State the various promotion schemes carried out by

government of India to Promote SSI.
] uP vS Cv A_ Psh
vmh[P TP.
8.
Bring out the

development.
role
of
IMF
in
global
economic
EP u a] \u\ |n {vzv
[Q UPnP.
9.
Examine the factors influencing the environment of a

business.
J zv ` vUS PoP
BP.
10.
Discuss the impact of political environment on business.
zu vUS A] ` PoP v.
2
DE1951
Sp 6
11.
Explain the different kinds of foreign investment.
A{ umi PP USP.
12.
Discuss the need for technology transfer. Analyse the

policy of the government in this regard.
u~m u vUP Cx \uP

A\[Pzv PP B \P.
13.
Discuss the need for clean energy and reduction of carbon

footprint.
_zu B
u vUP.
14.
uh
SUP
Examine the causes for globalisation.
EPUSuUP Pn[P BP.

15.
Analyse the functions of central bank.
[Q oP B \P.
DE1951
Sp2
23
DE1952
DISTANCE EDUCATION
COMMON FOR M.B.A. (G)/(B&F/EM/HM/IB/T/
PM/HRM/RM/LM/TM/CM/MM/FM/SM/CS/P&OM)
DEGREE EXAMINATION, MAY 2015.
Second Semester
BUSINESS LAWS
(2013-14 Academic Year and 2014 Calendar Year Onwards)
Time : Three hours
Maximum : 100 marks
1.
What are the remedies for breach of contract?
Ju UP {n[P ?
2.
Distinguish between contract of indemnity and contract

of guarantee.
Dmkv Ju
kzxP.
3.
Ju
Define bailment. What are its essential elements?
Jh CUPn uP. Au UQ A\[P

?
4.
Briefly explain the rights of an unpaid seller.
z
uP
u
EP _UPP USP.
Sp2
5.
Discuss the various types of life insurance policies.
B Pmk zvzv PP .
6.
What are the implied conditions in contract of sale?
Juzv EmQh Pmh P ?

7.
Explain the different kinds of partners.
TmhP PP USP.
8.
What is memorandum of association? State its contents.
A k G G? Au EhUP[PU
TP.
9.
Explain the essential elements of a valid contract.
J \uS JuzvS UQ TP USP.

10.
Discuss the circumstances in which a surety is discharged

from liability.
J n P P `{P .
11.
Describe the various modes by which an agency may be

terminated.
P Czx \uP P
UP.
12.
Explain the rights, duties and liabilities of common

carrier.
xa\UP
EP,
P USP.
2
PhP
DE1952
Sp2
13.
Discuss the features and kinds of negotiable instruments.
Bn[P sP PP .
14.
Enumerate the various modes of dissolution of a firm.
J Tmk oP {zu PuS

P UP.
15.
Describe the various kinds of company meetings.
{U Tmh[P PP v.
DE1952
Sp 1
24
DE1953
DISTANCE EDUCATION
COMMON FOR M.B.A. (G)/

B & F/EM/HM/IB/T/PM/HRM/RM/LM/TM/CM/MM/FM/SM/
CS/P & OM DEGREE EXAMINATION, MAY 2015
Second Semester
MANAGEMENT INFORMATION SYSTEM
Time : Three hours
Maximum : 100 marks
1.
What is system design? Explain it in detail.
A Ev G G? Au UPP
.
2.
Explain the categories of Management Information

system.
s uP A PP USP.
3.
What is Data dictionary? Explain the kinds of data

available in data dictionary.
APv G G? Av
[P PP ?
4.
Explain in detail about discardable prototype.
P vP UPP .
5.
What are the uses of decision support system?
ikUP Eu A P ?
Sp 1
6.
Point out the role of computers in communication.
uP uh Po [Q SkP.
7.
Briefly explain the concept of E-cash and virtual

checking.
n u { \ G
Pzx _UPP .
8.
What are the various types of LAN?
E Sv PP ?
9.
Examine the different stages in system development.
A a] {P .
10.
Explain the characteristics of Management Information

System.
s uP A Sn|P USP.
11.
Discuss the components of Information Resources.
uP [P BUPUTP .
12.
Describe the
prototyping.
advantages
and
disadvantages
of
v |P, wP .
13.
Explain
(a)
Internet service provider
(b)
File transfer protocol
(c)
EMail.
2
DE1953
Sp 1
RPshP USP.
(A) Cno [S
(B) P |h
(C) Ag\.
14.
Highlight the operational suggestions for marketing

through Internet.
Cn
\ukuUP
B\P GkzxU PmkP.
15.
|h
Elaborately explain the advantages of Ecommerce.
q oP |P UPP .
DE1953
wk7
25
DE1954
DISTANCE EDUCATION
COMMON FOR MBA (G)/(B & F/EM/HM/IB/T/PM/HRM/

RM/LM/TM/CM/MM/FM/SM/CS/P & OM) DEGREE
Second Semester
HUMAN RESOURCE MANAGEMENT
(2013-14 Academic Year and 2014 Calendar Year Onwards)
Time : Three hours
Maximum : 100 marks
1.
Discuss the
department.
function
oriented
structure
of
u x o \u Pmh .
2.
What are the characteristics of HRM?
u s CP ?
3.
Discuss the steps involved in a job analysis.
o S Eh[Q i{P .
4.
Explain the importance of human resource planning.
u vmhh UQzxzu USP.

5.
What are the different types of tests?
uP PP ?
HR
wk7
6.
Define promotion. Discuss its objectives.
u E . Au |UP[P .
7.
What are the reasons for failure of workers participation

in management?
s
uP
[P
uhuP Pn[P ?
8.
vmh
What is personnel audit? How it is conducted?
o uoUP G
PkQx?
G?
Ax
9.
Explain the various approaches to HRM.
u s Szu AqSP
USP.
10.
Describe the various factors affecting human resource

planning.
u vmhku vUS PoP

UP.
11.
Discuss the various stages involved in selection process of

an employee.
J o uukzu E Pmh[P
.
12.
Describe the various methods of training.
] P UP.
2
DE1954
wk7
13.
Discuss the essentials of satisfactory wage system.
{
uzuUP
Azv][P .
14.
FvU
PP
What are the weakness of trade union movement in

India? Suggest measures for its healthy growth.
Cv u\[P CUPzv USP

?
A
BUQ
a]UP
xPz uP.
15.
Define human resource information system. Explain its

objectives and functions.
u uP CUPn uP.
|UP[P oP USP.
Au
DE1954
Ws 5
31
DE1955
DISTANCE EDUCATION
Common for M.B.A. (G)/B & F/EM/HM/IB/T/PM/HRM/RM/

LM/TM/CM/MM/FM/SM/CS/P & OM DEGREE
Third Semester
MARKETING MANAGEMENT
Time : Three hours
Maximum : 100 marks
1.
What are the special features of industrial products?
u mP ]P ?
2.
What is consumer behaviour? Explain its importance in

modern marketing.
~P US G G? uPa \u Au
UQzxzu USP.
3.
Briefly explain the procedure of marketing research.
\ukP
USP.
4.
_UPP
Why do many new products turn out to be failure in the

market? Explain.
v mP \u Gkh u Ahx
H? USP.
Ws 5
5.
What is product mix? Explain the factors influencing

product mix.
P G G?
vUQ PoP USP.
6.
Explain briefly the pricing policies to be used in different

stages of the life cycle of a product.
J B _] E {P
kzuk {nU PPP _UPP
USP.
7.
Discuss the various types of middleman.
Ch{P PP .
8.
Analyse the various methods of training to salesman.
US
BP.
AUPk
9.
Explain the major functions of marketing.
\uku UQ oP USP.
10.
Describe the various methods of market segmentation.
\u S P UP.
11.
Discuss the factors determining the consumer behaviour.
~P UQ {nUS PoP .
2
DE1955
Ws 5
12.
Enumerate the various stages involved in new product

development.
v EUPzv E
UP.
13.
{P
Describe the various kinds of pricing.
{nzv PP UP.
14.
Narrate the factors influencing the selection of channels

for distribution of consumer goods.
~P PUP [P uukzu
vUS PoP UP.
15.
Explain the various methods of sales promotion.
UP P USP.
DE1955
WK6
32
DE1956
DISTANCE EDUCATION
Common for M.B.A. (G)/B & F/E.M./H.M./I.B./T/P.M./H.R.M./

R.M./L.M./T.M./C.M./M.M./F.M./S.M./C.S./P & OM DEGREE
Third Semester
FINANCIAL MANAGEMENT
Time : Three hours
Maximum : 100 marks
1.
Discuss the functions of finance.
{v\ oP .
2.
Define financial planning. State its objectives.
{v vmhh CUPn uP. Au |UP[P TP.

3.
Distinguish between shares and debentures.
[SP Phmk zv[P kzxP.

4.
Explain the different methods of calculating the cost of

equity capital.
\[S u Qzu PnUQk P

USP.
WK6
5.
What is meant by leverage? Explain its types.
P B G G? Au PP USP.
6.
Bring out the importance of working capital.
|h uzv UQzxzu UPnP.

7.
What is pay-back period? What are its merits and

demerits?
uk m P G G? Au |P
wP ?
8.
Explain the different forms of dividend.
[Puzv i[P USP.

9.
Discuss the concept of risk-return trade off.
ChCzu P Pzu v.
10.
Narrate the
management.
scope
and
objectives
of
financial
{v s |UP[P UP.
11.
What are the different sources of long term finance? State

the merits of each source.
}shP {v u zv \ [P
? A J |P TP.
12.
Discuss in detail, the factors which determine the capital

structure of a firm.
J {zv u Pmh {n \
PoP .
2
DE1956
WK6
13.
Explain the various methods of evaluating capital

expenditure decisions.
u \ w[P vk P
USP.
14.
Elaborate the factors influencing the working capital

needs of a firm.
J {zv |h u uP vUS
PoP UP.
15.
Explain Modigliani-Miller's dividend policy.
iQ [PuU PP USP.
DE1956
Sp 5
33
DE1998
DISTANCE EDUCATION
M.B.A. (HM) DEGREE EXAMINATION, MAY 2015.
Third Semester
PRINCIPLES OF HOSPITAL MANAGEMENT
(20132014 Academic Year and 2014 Calendar Year onwards)

Time : Three hours
Maximum : 100 marks
1.
What do you mean by hospital planning?
2.
Distinguish Delegation Vs. Centralization. Highlight its

application in Hospital Management
3.
Describe the principles of effective direction in hospital
4.
Explain the types of motivation and its application in a

hospital management.
5.
Discuss the methods to overcome the barriers of

communication with apt rationale.
6.
Define Enterprise Resource Planning. Explain

application in enhancing management effectiveness.
7.
Describe the core competence and its importance in

hospital management.
8.
Discuss the concept of departmentation and its critical

application in managing hospitals.
its
Sp 5
9.
(a)
Describe the different types of hospitals with its

merits and uniqueness.
(b)
Explain the fundamental principles to be followed in

administering hospitals in an effective manner.
10.
Write a detailed note on the following topics with

reference to hospital management;
(a) Delegation of Work
(b) Decentralization
(c) Delegation.
11.
(a)
Describe the role and importance of leadership in

running a hospital.
(b)
Highlight the different types of leadership and its

merits and limitations.
(a)
Discuss the relevance and importance of motivation

theories in hospital management.
(b)
Highlight the impact of motivation in enhancing

quality of service delivered in hospitals with
suitable examples.
12.
13.
Discuss the importance of co-ordination as a management

concept and its application in managing a hospital in a
successful manner. Support your concept with
illustrations.
2
DE1998
Sp 5
14.
Discuss
the
application
of
Business
Process
Re-engineering in the hospital management with its
merits.
15.
Write a detailed note the following in the light of hospital

management with live examples;
(a)
Qualities of successful leaders
(b)
MBO Procedures and Applications
(c)
Organizational Competence
DE1998
wk14
34
DE1999
DISTANCE EDUCATION
Third Semester
HOSPITAL PLANNING AND DESIGNING

Time : Three hours
Maximum : 100 marks
1.
Explain the Fundamental features of hospital as a system.
2.
Discuss the detailed planning process involved in

setting-up a multispecialty hospital.
3.
Explain the factors influencing capacity utilization of a

hospital with rationale.
4.
What are all the different factors to be considered in the

hospital layout before setting-up different zones in a
hospital?
5.
Discuss the objective and importance of communication

services among different departments in a hospital
system.
6.
Write a detailed on the voluntary standards with regard

to codes and procedures in an ideal hospital.
7.
Write a note on basic facilities and standards in

delivering a mortuary services.
8.
What are all the standards to be adhered in setting-up

centralized medical gas system?
wk14
9.
Describe the different classification of hospitals and its

role and duties in delivering services to patients with
appropriate examples.
10.
(a)
Explain the objective and importance of site

selection in setting-up a hospital.
(b)
Write a detailed note on the basic structure and key

information that has to be there in an architects
report submitted to the government for approval of
a super specialty hospital.
11.
Discuss the assessment and evaluation of basic and

advanced interiors and graphics while establishing a
hospital set-up with its importance. Support with live
illustrations.
12.
Write a detailed note on the following three hospitals

services :
13.
(a)
Ambulance
(b)
Intensive Critical Care
(c)
Entrance Zone.
(a)
Describe the basic functions and responsibilities of

hospital information system, documentation and
reporting procedures.
(b)
Highlight the procedures to be followed in the

information
system
in
acquiring
various
international standard certificates as a testimony of
their service.
2
DE1999
wk14
14.
15.
(a)
Explain the safety and hygiene standards to be

followed in disposing bio-medical waste in a
hospital.
(b)
What are all the merits and limitations of the

current standards of disposal of bio-medical wastes?
(a)
Discuss the role of hospital facility planning

manager while planning and designing the hospital
services.
(b)
Highlight the importance of administrative zones in

managing and running a hospital through hazzlefree policies and procedures.
DE1999
WK6
35
DE2000
DISTANCE EDUCATION
Third Semester
MATERIALS MANAGEMENT IN HOSPITALS
(2013-14 Academic Year & 2014 Calendar Year onwards)

Time : Three hours
Maximum : 100 marks
1.
Why materials management is considered important in

hospitals?
2.
What are the factors of purchasing to be considered in

hospitals?
3.
What are the documents that are required for import of

scanners for hospitals?
4.
What are the objectives and scope of material handling?
5.
Why is the location of stores is important?
6.
What is inventory? What are it's types?
7.
List the uses and applications of computer software

packages in materials management.
8.
State the essential principles of scientific purchasing.
WK6
9.
Explain the steps involved in material planning in detail.
10.
Classify the different types of purchasing and describe

the procedure for each one of them.
11.
Describe the issues and challenges involved in import of

medicine for hospitals.
12.
Explain how material handling equipments can be

selected.
13.
Explaining the procedure of store accounting and records

maintenance.
14.
Explain the various inventory management techniques.
15.
Explain the essence of a sound purchasing policy.
DE2000
Ws 20
41
DE2001
DISTANCE EDUCATION
Fourth Semester
HOSPITAL RECORDS MANAGEMENT
(2013-2014 Academic Year & 2014 Calendar Year Onwards)

Time : Three hours
Maximum : 100 marks
1.
Enumerate the basic forms and specialized forms that are

generally used in hospitals.
2.
Write notes on data collection and coding with respect to

medical records.
3.
What are the benefits and drawbacks of allowing patients

to take case-notes away with them?
4.
Explain the aspects you would ensure while designing the

file cover of patient case notes.
5.
What types of hospital records are suitable for conversion

to an electronic format?
6.
Describe your right as patient to examine and obtain

copies of medical records.
7.
What is a master patient index?
8.
What is the purpose of summary sheet?
Ws 20
9.
Discuss the purpose served by medical records to various

stake holders in hospitals.
10.
Briefly explain the general responsibilities of various

units of Medical Records Department.
11.
What pharmacy processes should be documented through

records? What are the constraints involved in it?
12.
Discuss the operations involved in moving current

records within the hospital.
13.
What quality measures you would implement in the

records of an immunization programme?
14.
Discuss the legal issues surrounding the medical records

in medico-legal cases.
15.
Write short notes on : (a) inactive medical records,

(b)Documentation
Medical
Audit
Committee,
(c) Advantages and disadvantages of EMR.
DE2001
Ws 5
42
DE2002
DISTANCE EDUCATION
Fourth Semester
HOSPITAL RELATED LAWS

Time : Three hours
Maximum : 100 marks
1.
What are the objectives of Central Births and Deaths

registration act 1969?
2.
What constitutes medical negligence? Provide example.
3.
What is misbranded cosmetics, adulterated cosmetics

and spurious cosmetics?
4.
What are the circumstances in which gratuity becomes

payable to your hospital employees under the Payment of
Gratuity Act, 1972?
5.
What is the eligibility for bonus and its payment in your

hospital?
6.
Can you advise your hospital employees not to join trade

union? Justify.
7.
What are the advertisements that are prohibited under

Drugs
and
Magic
Remedies
(Objectionable
Advertisement) Act, 1954?
8.
Critically evaluate the regulations/implementation of

tobacco control.
Ws 5
9.
Explain the advantages and nutritional superiority of

breast feeding and discuss the management of breast
feeding.
10.
How prenatal diagnostic techniques are misused and how

misuses are prevented by law?
11.
Explain the regulations you would have to cover with

respect of registration of pharmacists in case you want to
open a pharmacy in your hospital, as per Pharmacy Act,
1948.
12.
(a)
What are the conditions for the payment of

maternity benefit under the Maternity Benefit Act,
1961?
(b)
What are the leaves to which a woman is entitled in

case of miscarriage or illness arising out of
pregnancy?
13.
What are the objectives of Minimum Wages Act, 1948?

What are the norms in fixation of minimum wages?
14.
Explain how Workmens Compensation Act, 1923 is

helpful to your hospital employee?
15.
Explain the process for a hospital to get approval of organ

transplantation under Transplantation of Human Organs
act.
DE2002
Ws 11
43
DE2003
DISTANCE EDUCATION
M.B.A. (HM) DEGREE EXAMINATION, MAY 2015

Fourth Semester
MARKETING OF HOSPITAL SERVICES
(2013 14 Academic year & 2014 Calender Year onwards)
Time : Three hours
Maximum : 100 marks
1.
What are the characteristics of service?
2.
Discuss the different bases for market segmentation.
3.
Design a suitable service product mix for a hospital.
4.
What are the factors you consider while branding a

hospital service?
5.
Differentiate skimming pricing with penetration pricing

with suitable examples.
6.
Discuss the role of television advertising for the

promotion of hospital services.
7.
Give a brief note on personal selling.
8.
Explain the role of CRM in hospitals.
Ws 11
9.
Design a suitable service mission statement for a

200 bedded hospital.
10.
Discuss the various elements of service mix of a hospital.
11.
Explain how do you plan and develop a new service for a

hospital located in a rural area.
12.
Discuss the role of medical camps in villages.
13.
Give a detailed note on sales promotion in the current

context.
14.
Explain the various methods of promoting hospital

services.
15.
Trace the necessity of servicescape in hospitals.
DE2003
ws2
44
DE2004
DISTANCE EDUCATION
Fourth Semester
QUALITY MANAGEMENT IN HOSPITALS
(2013-14 Academic Year and 2014 Calendar year onwards)

Time : Three hours
Maximum : 100 marks
1.
Quality is a new competitive weapon. Justify the

statement.
2.
Discuss the importance of quality for a hospitals.
3.
State the objectives of ISO 9000.
4.
Discuss the elements of a total quality system.
5.
What is meant by Quality Assurance in hospitals?
6.
Discuss the classification of total quality management

tools.
7.
What is meant by Process driven reengineering?
8.
What is Histogram? What are the various types of

histograms?
ws2
9.
What are the prerequisites of TQM? Discuss the barriers

in implementing the TQM programme.
10.
List the various tools that can be utilized for problem

solving and situation analysis in the realm of TQM.
11.
Discuss how benchmarking becomes an intervention

techniques for organizational change.
12.
Explain the
programmes.
13.
Discuss the various training needs required for carrying a

hospital service.
14.
Explain the benefits of ISO 9000 implementation in

Hospitals.
15.
Discuss the potential benefits of quality circles.
steps
for
managing
quality
audit
DE2004
ws2
45
DE2005
DISTANCE EDUCATION
Fourth Semester
HOSPITAL HAZARDS MANAGEMENTS

Time : Three hours
Maximum : 100 marks
1.
What is hospital hazards? Explain its types.
2.
Discuss the need for hospital hazards management.
3.
What are the various types of infections?
4.
What are the

committee?
5.
What are the various categories of bio medical wastes?
6.
Enumerate the concept of Human waste disposal and

sewage disposal.
7.
What are the preventive measures to be taken by the

management in case of infections?
8.
Discuss the significance of medical insurance.
functions
of
the
infection
control
ws2
9.
What do you meant by hospital hazards? What are the

various preventive measures to be taken for managing
such hazards?
10.
Explain the different principles of hospital and its

hazards management.
11.
Discuss the role of the central streile supply department

in a hospital.
12.
Elaborate the various categories of bio medical wastes.

How they can be disposed?
13.
What are the various diseases carried from excreta? What

are the various methods of excreta disposal?
14.
Discuss the modem sewage treatment. Write the draw

backs of improper disposal of wastes.
15.
Write a note on:

(a)
Incineration
(b)
Nosocomial infection
(c)
Third party insurance.
DE2005

2-MBA (HM) May 2015

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wk 11

COMMON FOR M.B.A. (G)/B & F/EM/HM/IB/T/PM/HRM/

Maximum : 100 marks

Discuss the importance of management.

What are the various types of decisions?

Briefly explain the theories of organisation.

A PmkP _UPP USP.

What is delegation? Discuss its elements.

What are the characteristics of a good communication

Bring out the importance of motivation.

\UPzu UQzxzu UPnP.

Define co-ordination. What are its types?

Write a descriptive note on Benchmarking.

{zv ""u{ Ak'' Szx UP S P.

Describe the 14 general principles of management given

Discuss the various steps involved in decision making

ikzu Eh[Q i{P v.

Explain the main types of organisation.

Discuss the factors

USu A wUQ PoP .

Enumerate the various techniques of control.

Pmkmi ~m[P UP.

Explain the different kinds of leadership styles.

Elucidate the fundamental principles of TQM.

Common for M.B.A. (G)/(B & F)/EM/HM/IB/T/PM/HRM/RM/

Maximum : 100 marks

Discuss the objectives of OB.

Define learning. What are its characteristics?

What are the reasons for formation of group?

Explain the different types of power.

Briefly explain the conflict process.

smk |h _UPP USP.

Write a descriptive note on Johari Windows.

Briefly discuss the different OD intervention techniques.

Explain the various approaches to OB.

{ |hzu AqSP USP.

Describe the important determinants of personality.

B wUS UQ PoP UP.

Enumerate the various types of groups.

What do you mean by organisational politics? Discuss the

Discuss the various causes of stress.

Explain the different types of organisational culture.

Discuss in detail, the internal and external factors

Common For M.B.A.(G)/B & F/

Maximum : 100 marks

Explain the scope of managerial economics.

Explain different types of demand.

What are the determinants of supply?

Bring out the role of factors of production in production.

Ezv Ezv PoP [Q USP.

Explain the cobb-douglas production function.

P hU G Ezv \mk Pmmh

Write a short note on

What are the aims of profit policy?

Explain the limitations of Break even analysis.

\\ Szu SkP USP.

Explain the relationship between managerial economics

What are the factors which affecting demand for a

Explain different types of elasticity of demand.

Discuss different types of cost.

Analyse the important cost control techniques.

How price and output are determined under monopolistic

Describe the approaches to profit forecasting.