Layer 1

Label
Customer Segment

Layer 2

Customer Business Segment

Basic

Layer 3

Customer Sector

Auto Components
Edible Oil
Medical Devices
Tea
Ship Breaking

Layer 4

Customer Geography

Layer 5

Customer Need
CheckList

Retail

Advisory

Parameters
Enterprise

Retail
Affluent

Wealth

Micro

Bicycle
Electric Equipment
Packaged Foods
Textile
Tour Operators

Brass Parts
Electronics
Pharma
Tyre
Transport Operators

Ceramic Tiles
Gems & Jewellary
Plastics
Wood Products

PIN
Funding

Supply Chain

Trade & Forex

Requ

KPO Pr

Branch
Customer Information
Information Gathering
Case Information

Data Sufficiency Check

Customer Reference
Customer Response
Additional Information

Implementation Experts

System Response
System Communication

System Communication
Customer Communication

Parameters
Enterprise
Small

Med

Large

Chemicals
Glass
Plywood
Advertising

Coir Products
Heavy Engineering
Poultry
Courier

Construction Roads Bridges

Industrial Paper
Refactories
Hospitals

PINCODE Locations
Distribution Products

Business Correspondent
Requirement Checklist

KPO Process Layers

Company Analysis

Background Analysis

Primary Analysis
Case History

Data Sufficiency Check

Additional Information

Case Sheet Analysis

Data
Check

Case
Decision

Process Experts

Data concurrency check

Case Feasibility check

Technology Experts

Case Processing
Industry Experts

Implementation Experts

Financial Analysis

Case Proposal

Solution
In-Principle Sanction

Services Template

Business Model

Product Template

Services Template

Product Template

Related Services
Cross Sell/ Up sell

Product Pitch

Institution
Bank

FI

Govt.

Construction Irrigation
IT Hardware
Sea Food
Hotels

Construction Real Estate

Leather Products
Steel PigIron
IT services

Dal Miling
Light Engineering
Steel Rolled
Movies

System
Case Solution
Product Template
Cases Repository

Product Template

Services Template
Profitability Matrix

Other
Dyes
Machine Tools
Sugar
Security

Requirement Checklist
S No

Section

Item

Name

Age

Gender

Demographics

Contact Details

Email

PAN

ID Proof

Address Proof

Last 3 years audited balance sheets with IT and

Tax Audit Reports

10

Multiple Banking Declaration

11

Bank Statement 12 months

12

Financials

ITR (1Year)
KYC Documents
1. PAN

13
14

VAT returns 12 months /current year

15

CMA Data

16

Sales Acieved

17

Sales Estimates and Projections

18

Business Profile

19

Business Model

20
21

Management and Ownership Profile

Business

List of associate group companies

22

Net Worth

23

MOA/AOA/ Resitration copy

24

Copies of Statutory approvals

25

FEMA related documents

26

Disbursement documents

27

Other

Other Information

Requirement

Primary Analysis
Status

Remarks

Company Analysis

Advisory team runs through the company details, to create the case sheet proposa
financial, demographic or any other in nature.
SNO

Item
Company Registration Information
Company Functions
Company Valuation
Employee Strength
Banking Information
Financials

BackGround Analysis

Advisory team runs through the Backgroud details of the case, to create the case s
may be financial, demographic or any other in nature.
SNO

Item

Requirement Analysis
Case History
Company History

Primary Analysis
Company Analysis
to create the case sheet proposal for the required solution. These details may be
Details

Report Summary

BackGround Analysis

s of the case, to create the case sheet proposal for the required solution. These details
ture.
Details

Report Summary