MEM678

Total Quality Management

Course Outcomes:

CO1 Discuss TQM principles and traditional management models; [PO1, LO2,
SS1] {C2}

CO2 Apply the basic principles and methods associated with TQM; [PO1, LO1,
SS1]

CO3 Design solutions using these principles and methods in organization; [PO3,
LO3, SS1] {C5}

CO4 Apply the management tools and processes to design, implement and
sustain a tool quality programme appropriate to the workplace or target
organization; [PO6, LO6, SS3] {A2}

Syllabus Content

1. The Foundations- A Model for TQM
1.1. Understanding Quality
1.2. Commitment and Leadership: TQM approach, commitment and policy
1.3. Design for Quality: Design Control and Management, Specifications and
Standard
1.4. Focus on Customer
1.5. Learning from Quality Gurus
1.6. Baldrige Awards, Deming Prize
1.7. Six Sigma

2. TQM- The Role of the Quality System
2.1. Strategic Planning for Quality
2.2. System Design, Documentation, Implementation and Assessment
2.3. ISO 9000 and ISO 14000
2.4. Project Management: Quality Control, Shop floor Scheduling, Material
Control and Comprehensive after Sales Support

3. TQM- The Tool for Improvement Cycle
3.1. Measurement of Quality
3.2. Cost of Quality
3.3. Tools for Quality Design: QFD, House Quality and Concurrent
Engineering
3.4. Tools and Techniques for quality Improvement: SPC, Histogram, Cause
and Effect Diagram, Pareto chart,
3.5. Japanese 5s Practice
3.6. Business Process Re Engineering
3.7. Quality Control Circle & Problem Solving
3.8. Additional Technique for Design, Reliability, Maintenance and Process
Improvement

4. TQM- The Organizational, Communication and Management Role

4.1. Organizational Alignment and 360 Degree Appraisal
4.2. TQM in service: Customer Supplier Relationship, the importance and
how to deal with supplier and customer
4.3. Culture Change Through Teamwork for Quality
4.4. The importance of Managerial Roles & Managerial Roles Responsibilities
Framework

5. TQM- The Tool for Improvement Cycle
5.1. Demings 14 points, Continuous Improvement, Employee Empowerment,
benchmarking, JIT and Taguchi Concepts
5.2. Communications for Quality
5.3. Training for Quality
5.4. Implementation of TQM and the Management of Change
5.5. Learning and Action for Improvement

6. Case Studies of TQM
6.1. Expectation and Requirement of Customers
6.2. The Cultivation of Quality Habits
6.3. Levels of Awareness
6.4. Causes of Quality Problems


Assessment

Test 1:
30%
Final Test:
30%
Assignment:
10%
Mini Project:
30%

Total:

100%