PETER J.

CARLONE
Old Bridge, New Jersey 08857
Cell #: (732) 319-0872
Email: pcarlone22@aol.com
http://www.linkedin.com/in/pcarlone

__________________________________________________________________________________
Senior Information Technology Professional
Project Management professional experienced utilizing both the PMI and Prince2 methodologies to plan, execute
and monitor multiple global IT initiatives. Global experience in Change, Release, Asset, Problem and Knowledge
Management with expertise in delivering cost effective solutions. Lead ITSM Analyst focused on customer driven
service satisfaction by applying ITIL best practices. Accomplished at defining and delivering strategic, process and
organizational transformations resulting in major cost reductions and improved data center operational efficiency.

__________________________________________________________________________________
CORE COMPENTENCIES:
ITIL Certified / Process Improvements
Project Management
Remedy ITSM Administration
Technical Training & Support
Release Management

Change Management
Problem Management
Presentation Skills
Customer Service Delivery
Service Level Agreements

HARDWARE: IBM MAINFRAME zSeries, Z990, COMPAQ, PC COMPATIBLES

SOFTWARE: REMEDY ITSM ARS, CHANGEMAN, MVS ESA/ZOS, JES2, CICS, TSO-ISPF,
MS OFFICE (EXCEL, POWER POINT, MS PROJECT), WINDOWS OS (NT, XP,8,10)
SIGNIFICANT ACCOMPLISHMENTS:

Drafted and enforced Global Change Management Policy that reduced emergency outages by 60%.

Direct involvement in Vendor Management from on-boarding through delivery of services.

Demonstrated skills in planning, building teams and leading projects from concepts to fully operational status.
Design, application and delivery of ITIL Service Management (ITSM) processes for customer business needs.
Reviewed Root Cause Analysis and conducted post-mortem review meetings for Knowledge Database entry.
Managed vendor releases to improve production environment stability and availability.
Client Advocate managing multiple aspects of the business relationship ensuring high customer satisfaction.
Identified and documented inventory database all unused bandwidth reducing monthly vendor invoices by19%.

Instituted procedures for processing new hires resulting in a 75% reduction in time to gain system access.

Implemented Asset Management design and configuration of Configuration Management Database.

Enforced Global Release Management procedures leading to reduction of re-releases by 20%.

PROFESSIONAL EXPERIENCE:

New York City Department of Information Technology and Telecommunications

New York, New York
Computer System Manager / ITSM Release Manager
2010 2016
Devise plans for achieving goals set by ITSM management in support of overall strategic project plan.
Manage the effectiveness and efficiency of the Release process for continuous improvement.
Advocating a collaborate effort towards process integration between teams and functions.
Developed long term release process implementation plan for NYPD and FDNY release schedule.
Review release testing plans to validate staging environments and enforcing Agency release requirements.
FDM Group - Consultant (Assigned to Barclays Capital)
New York, New York
Change Manager
2009 2010
Aligned the enterprise change process model with the ITIL Change Management Methodology.
Ensured Change Process Compliance and proper Release Management documentation.
Instituted procedures resulting in Change Record compliance rate to over 94%.
Devised new change approval strategy plan for all US impacting production releases.
Responsible for ensuring changes were proactively forecasted in the Forward Schedule of Changes.

PETER CARLONE
Email: pcarlone22@aol.com

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Digital Market Research Consultant (NYC Dept. of Transportation)

New York, New York
Project Change Manager /Asset Management / Quality Assurance
2009 2009
Managed the relocation of approximately 1500 employees and desktops to new data center facility.
Devised and implemented the testing standards of 2500 critical and non-critical applications.
Inventoried and updated asset management desktops, server and storage equipment as well as applications
and all CI related information tracked and stored in centralized CMDB.
Performed data analysis, maintenance, testing and Quality Assurance of custom applications.
Revised Change Management emergency release procedures thereby reducing down time by 50%.
Versatech Inc. Consultant (Assigned to Bristol Myers Squibb)
Princeton, New Jersey
Sr. Remedy ITSM Administrator / Quality Assurance
2007 2009
Resolved end user problems and completed adhoc requests according to service level agreements.

Pro-active in defining process improvements and system enhancements for improved functionality.

Defined and configured Remedy SOPs change in collaboration with Business owners.
Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing.

Credit-Suisse
Princeton, New Jersey
Change Management / Project Management
1997 2007
Managed complete life cycle of multiple projects including project plan, timeline setup, tracking of
project deliverables, creating status reports, managing development teams and change requests.

Managed the Change/Release process at all levels of IT application and infrastructure, responsible for
implementing and enforced a structured process that minimized service outages.

Negotiated with vendors and stakeholders to outline project requirements, changes and updates.

Coordinated releases regionally ensuring an efficient global Release Management process.

Provided metrics reporting on change statistics to senior management measuring the success/failure rate of
all change initiatives and major implementations
BMC Remedy ITSM Administration/Configuration:

Translated functional requirements into technical specifications for the Remedy ITSM tool.

Devised test scripts to evaluate Remedy Software enhancements for User Acceptance Testing.

Collaborated with BMC Remedy technicians to plan upgrades and install new Remedy ITSM modules.

Lead trainer for new Remedy ITSM system trainers and users.

Previous experience covering years from 1985 1997 includes positions as:
Q/A Systems Testing Analyst - (IMI Consulting, Assigned to AT&T)
Production Analyst / Test Coordinator - (Prudential Insurance Company)
Technical Support Specialist / Production Control Analyst - (Erisco, Inc.)
EDUCATION:
Bachelor of Business Administration
Major: Computer Applications and Information Systems
Bernard M. Baruch College, City University of New York
ITIL Framework Certified
The Learning Tree Management Institute
Remedy AR System 6.x: Administering - Levels 1, 2 & 3
BMC Corporation, Inc.
Project Management Professional (PMP Certification - Pending)
Storage Area Network Administration
Avtech Institute of Technology