Matt Robertson 16404 W 139th St, Olathe, KS 66062

p 913-669-5358

Information Technology Manager & Systems Administrator e mtrobertson@outlook.com

Project Management • Network Administration • Supervision & Leadership l www.linkedin.com/in/mrobertsonkc

CORE COMPETENCIES PROFESSIONAL SUMMARY

→→ IT Strategic Business Planning 2013 – PRESENT

→→ Disaster Recovery & Backup
→→ Technical Training
& Troubleshooting
→→ Hardware &
Software Installations
→→ Technology Evaluation
& Deployment
→→ Project/Performance
Management
→→ Quality Assurance &
Process Improvement
360 ARCHITECTURE/HOK
IT Manager/Systems Administrator
Directing a result-oriented staff of IT professionals to support end-users in over 26 offices.
Administering Active Directory and deploying Application Packages and OS Images with SCCM/
PDQ Deploy. Strategies include:
→→ Utilizing SCCM for reporting and fueling the updates to SCCM’s latest versions, in addition to
leveraging SCCM and WSUS to manage Windows updates.
→→ Liaising with colleagues to discuss and implement security procedures and protocols.
→→ Maintaining Windows servers in a steady virtual environment, including backing up user data
on both servers and workstations.
KEY ACCOMPLISHMENTS:
o Created a Standard Windows image and deployed to all computers using MDT/SCCM
o Successfully led the staff migration to use the Microsoft Office 365 system

→→ Security Threat & 2012 – 2013

Vulnerability Analysis
→→ Data Analysis
& Management
→→ Policy & Procedure Development
→→ Budgeting & Cost Controls
→→ Software Patching & Updates
→→ Leadership, Training
& Mentoring
→→ Group Presentation
& Communication
OLATHE MEDICAL CENTER
LAN Tech Supervisor
Led IT personnel in delivering technical support to approximately 1800 staff members. Recruited,
on-boarded and comprehensively trained new LAN Techs and Contractors; designed training to
familiarize staff with the environment and address frequently-encountered issues. Strategies included:
→→ Utilized results from informal business unit polls and performance metrics to institute
modifications which led to an improved customer service delivery process.
→→ Worked in conjunction with vendors on new desktop and laptop model selection; inspected
presented models, tested and investigated build to make a well-informed final decision.
KEY ACCOMPLISHMENTS:
o Crafted a long-term department restructure plan still in use to this day; combined help desk
and desktop support teams to work as one, which increased team efficiency
o Planned and managed the upgrade of all computers from XP to Windows 7

SYSTEMS ADMINISTRATOR OFFERING 10+ YEARS IN SUCCESSFULLY COLLABORATING WITH INTERNAL/EXTERNAL COMPANY
STAKEHOLDERS IN DEFINING REQUIREMENTS, GUIDING AND DIRECTING IMPLEMENTATION, AND CONDUCTING ON-GOING
MAINTENANCE WHILE PLACING EMPHASIS ON SYSTEM AVAILABILITY, SECURITY, AND PERFORMANCE IN SUPPORT OF IMPROVING
PROCESSES, QUALITY AND BUSINESS OUTCOMES.
• ACCUSTOMED TO AND EFFECTIVE IN A VARIETY OF LEADERSHIP ROLES, MAKING CRITICAL DECISIONS AND OVERCOMING COMPLEX
TECHNICAL AND ANALYTICAL CHALLENGES.
• HIGHLY-ADEPT AT ESTABLISHING RAPPORT WITH INDIVIDUALS AND GROUPS OF ALL LEVELS IN ORDER TO DRIVE INFLUENCE AND
BUILD CONSENSUS.
• POSSESSING IN-DEPTH UNDERSTANDING OF IT AND THE SCOPE OF INDUSTRY IMPACTS RESULTING FROM TECHNICAL CHANGES.
Matt Robertson
Information Technology Manager & Systems Administrator
Project Management • Network Administration • Supervision & Leadership
TECHNICAL INITIATIVES
→→ OS Deployment (2015):
Developed a task sequence used
to deploy an updated image using
MDT/SCCM. Also packaged and
deployed applications using
SCCM/MDT/PDQ Deploy.
→→ Workstation Backup (2013):
Liaised with Code 42 vendor to
install its Crashplan solution on
each supported system to ensure
proper backup of user data.
→→ Hardware Inventory (2011):
Researched options for and
deployed an inventory system; also
developed processes including
inventory control measures
EDUCATION
→→ Bachelor of Arts,
Management and
Human Relations
MidAmerica Nazarene University
→→ Associate of Arts,
General Studies
Kansas City Community College
16404 W 139th St, Olathe, KS 66062
p 913-669-5358
e mtrobertson@outlook.com
l www.linkedin.com/in/mrobertsonkc
PROFESSIONAL SUMMARY
2011 – 2012
KVC HEALTH SYSTEMS
Network Administrator
Designed and constructed a network designed to fit the needs of 10 newly-remote remote offices,
including all-inclusive maintenance of a Windows server environment. Controlled the inventory for
all IT hardware and supported both server and battery backup platforms. Strategies included:
→→ Maintained 800 local workstations across seven offices in the local area using Citrix to connect
systems and simplify support with additional responsibilities for maintaining hardware, local
patches and updates.
→→ Delivered Remote support to 400 workstations within three states using the built-in Citrix tools
and TeamViewer, including Cisco Call Manager and IP Phones.
KEY ACCOMPLISHMENTS:
o Installed, maintained and worked extensively on Dell’s KACE computer management system
o Managed the relocation of a 200-person office to a new building
2006 – 2011
LATHROP & GAGE LLP
Service Desk Specialist
Seamlessly supported 1200 staff spread throughout 10 offices nationwide while collaborating and
functioning within a deadline-driven, team environment to develop a standard Windows image and
deploy it to all staff computers. Strategies included:
→→ Administered user accounts and network access with Active Directory to increase
end-user efficiency.
→→ Utilized Microsoft SCCM tools to support a wide variety of software applications in order
to consistently improve service delivery & end user satisfaction.
KEY ACCOMPLISHMENTS:
o Trained and mentored all new Service Desk employee hires