Dear Respondent:

I am student of [University Name] and would like to know your views and opinions on the topicSenior Citizen of First Security Islami Bank Bangladesh Limited. Data and information
received will be kept confidential and will be used only for academic interest.
Your kind cooperation in answering the questions will be highly appreciated:
Name: ..
Sex:

Age: (Years)

Contact No. : ..

Questionnaires

1. How much do you agree with the view of providing extra facilities for the senior citizens
in banking?(q1) Q1
Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5.
2. How much do you support the different interest rate schemes for the senior citizens?(q2)
Q1
Total unsupported -1; Unsupported 2; neither Unsupported nor supported 3; supported
4; complete supported 5.
3. How much do you agree with the customer support for the senior citizens?(q3) Q1
Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
4. Do you agree with the view that the extra offers provided by the banks for senior citizens
can give financial support of them?(q4) Q2

Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
5. Do you agree with the view that the future plan policies of the bank for senior citizens
can reduce the uncertainty of them?(q5) Q2
Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
6. How much are you satisfied with the savings deposit rates of the bank for senior citizens?
(q6) Q3
Completely dissatisfied -1; dissatisfied 2; neither dissatisfied nor satisfied 3; satisfied 4;
completely satisfied 5
7. How much you are satisfied with the recurring deposit rates of the banks for senior
citizens? (q7) Q3
Completely dissatisfied -1; dissatisfied 2; neither dissatisfied nor satisfied 3; satisfied 4;
completely satisfied 5
8. How much you are satisfied with the mutual fund schemes for senior citizens of the
banks? (q8) Q3
Completely dissatisfied -1; dissatisfied 2; neither dissatisfied nor satisfied 3; satisfied 4;
completely satisfied 5
9. Do you agree with the view that the senior citizen customer satisfaction can help the
growth of the bank?(q9) Q4
Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
10. Do you agree with the view that the special schemes for senior citizens can help the bank
to fulfil the year ending target?(q10) Q4

Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
11. Do you agree with the view that there is a positive effect of the maintenance of moral
ethics with the senior citizen on the growth of the banking business?(q11) Q5
Complete disagree -1; disagree 2; neither disagree nor agree 3; agree 4; complete agree
5
12. How much do you rate the behavior of bank managers assistance in between 1 to 5?

(q12) Q5