ISO REVIEWER 2015

MEDILINKS QUALITY POLICY

Medilinks Quality Policy is total commitment of our team to impact the healthcare industry with a unique technology equally
matched by our excellent customer service. We are committed to remain the Third Party Network Provider of choice in the
industry by continuously innovating with technology and providing consistently excellent customer service to Insured
members, Service Payors and Service Providers
We will also see to it that all applicable laws and other requirements that we subscribe to are compiled with. All relevant
objectives/targets formulated are for the continual improvement of the quality management system.
MEDILINKS QUALITY OBJECTIVES
1.
2.
3.
4.
5.

To introduce new technologies that will revolutionize the manner by the healthcare industry operates.
To continuously increase the number of lives enrolled in the database.
To continuously increase the number of service providers in our Merchant list.
To strictly enforce the turn- around time monitoring of our Operations routine tasks.
To meet customer requirements as specified in the service agreement.

IMPORTANT DETAILS:
A.

Why do we have International Standards Organization (ISO) standards?

This will serve as a basis of continual improvement and we can just improve if all our procedures, policies, guidelines
and instructions are all documented.

B.

Medilinks Executives, Departments and corresponding heads:

Chief Executive Officer (CEO) Ms. Esther Go

Chief Operating Officer (COO) Ms. Josephine Lopez

Providers System Management Department

o
Nino Noel De Guzman - Department Head

Payor Solutions (QA/Deployment)

o
Mary Grace Leyma Maxicare Payorlink Team Lead

Business Development and Account Management (BDAM) Department

o
Ma. Izanina Lagrosa - Department Head

Solutions, Design and Development Department (Formerly TechDevt)

o
Rey Geminiano Department Head

Accounting Department
o
Inigo Martinez - Accounting Officer

Integrated Systems Management (ISM) Department

o
Julyven Salva Department Head

Business Operations Department

o
Anna Karenina Vasquez Department Head

HR and Admin Department

o
Ms Elvira Calaminos Department Head
o
Pia Alorro HR Officer
QMS Department
o
Arphel Radoc - Department Head
Payment Services Department
o
Inigo Martinez - Accounting Officer

C.

Quality Management System

Quality Management Representative (QMR) Ms Esther Go
Deputy Quality Management Representative Ms Josephine Lopez
Document Controller Ma. Karina Liwanag
Manuals:
Green Folder Procedures Manual which includes Operating Procedures
Black Folder Quality Manual which includes company profile, quality system flow, diagram, quality

statements and policies

Blue Folder Support Document Manual which includes work instructions, checklist and standards.
Distribution of Manuals:
Master Copy QMS Department
Controlled Copies (2)
Business Operations
HR and Admin Department
Exclusion:
Section 7.6 Control of Monitoring and Measuring Equipment
MediLink does not use any monitoring and measuring as well.
D.

ISO 9001:2008 Requirements

Clause 4: Quality Management System
a.
b.

General Requirements
Documentation Requirements

Clause 5: Management Responsibility

a.
b.
c.
d.
e.
f.

Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and Communication
Management Review

Clause 6: Resource Management

a.
b.
c.
d.

Provision of Resources
Human Resource
Infrastructure
Work Environment

Clause 7: Product Realization

a.
b.
c.
d.
e.
f.

Planning of Product Realization

Customer-Related Processes
Design and Development
Purchasing
Production & Service Provision
Control of Monitoring and Measuring Devices

Claus 8: Measurement, Analysis and Improvement

a.
b.
c.
d.

E.

Monitoring and Measurement

Control of Nonconforming Product
Analysis of Data
Improvement

Four (4) Categories of Process

1.

Planning Process
a. Business Planning (BPL)

2.

Core Processes
a. Health Care Innovation Solution (HCI)
b. System Integration (SYS)
c. Health Care Availment Implementation (HCA)

3.

Support Processes
a. Purchasing (PUR)
b. Human Resource (HR)
c. System Availability (SYS)
d. Document and Record Control (DOC)

4.

Review and Improvement Process

a. Review and Improvement (REV)