2.

RAMP HANDLING AND GROUND SUPPORT EQUIPMENT

Station:

Handling Company:

Date:

2.1 Services
2.1.1 Services Provided
Services

Handling
Company

FOD inspection
other:
Aircraft marshalling
other:
Placing of wheel chocks
other:
Checking for aircraft damage
other:
Opening/closing aircraft compartment doors
other:
Aircraft loading/off-loading
other:
Stowing/securing of load in the aircraft cargo compartments
other:
Checking aircraft in-plane loading systems and reporting of missing locks and
serviceability
other:
Reporting of loading irregularities
other:
Physical checking of dangerous goods
other:
Checking of NOTOC against actual load
other:
Cross check and reporting of Last Minute Changes
other:
Providing fire fighting equipment
other:

Carrier

Not
Provided

Handling
Company

Services

Carrier

Providing passenger stairs/jetways

other:
Providing pallet/container dollies/bulk carts
other:
Toilet servicing
other:
Potable water servicing
other:
GPU/Air start services
other:
Catering services
other:
Fuel services
other:
Anti/De-icing Services
other:
Aircraft push back
other:
Walk out assistance
other:
Aircraft towing
other:

2.1.2 Experience
The Handling Company has experience in handling following Carriers and Aircraft Types:
Name of Carrier

Aircraft Types

Comments:

Not
Provided

Legend:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carriers standards fulfilled
= not applicable; not checked

2.1.3 Ground Support Equipment

Condition
GSE

Quantity

Type/Make

Specifications

Ground Power Unit (GPU)

Output KVA:

Toilet Service Truck

Capacity:

Aircraft Cooling Unit

Capacity:

Portable Water Truck

Capacity:

Airstart Unit (ASU)

Lbs/min:

Container/Pallet Loader

Lift Capacity:

Main Deck Loader

Lift Capacity:

Conveyor Belt

Range of height:

Fork Lift

Lift Capacity:

Pallet Transporter

Container Transporter

Catering Lift Truck

Container Dollies

Pallet Dollies

ULD-Storage racks

Baggage/cargo carts

Tugs

Passenger steps

Range of height:

Maintenance steps

Range of height:

Jet bridges

Operable height:

Aircraft Tow tractors

Max. capacity:

Tow bars

A/C types:

De-icing unit

Range of height:

De-icing fluid

Type of name:

Snow Plow

Comments:

Range of height:

Size:

2.2 Training and Qualification of Aircraft Loading/Servicing Staf

Several different functions are involved in the Aircraft loading and servicing process. Consequently, the training and qualification
may differ per function. To have a proper overview, the training and qualification aspects shall be indicated for each function.

2.2.1 Basic Training

A. Basic training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)

C. A Licence is issued (Yes/No)

Duration (days)
Classroom

Function

On the
Job

CBT

A
Selfstudy

Provider

Yes

B
No

General loader

Loading Supervisor

Operator Passenger
boarding equipment

Operator aircraft
loading equipment

GSE operator (GPU,

ASU, ACU)

Push Back operator

Towing operator

Walk out assistance

Water servicing

Toilet Servicing

Catering Truck operator

Anti/de-icing operator

Comments on Basic Training:

C
Yes

No

2.2.2 Recurrent Training

A. Recurrent training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)

C. A Licence is issued/updated (Yes/No)

Duration (days)/Intervals (months)
Classroom

Function

On the
Job

CBT

Selfstudy

A
Provider

Yes

B
No

General loader

Loading Supervisor

Operator Passenger
boarding equipment

Operator aircraft
loading equipment

GSE operator (GPU,

ASU, ACU)

Push Back operator

Towing operator

Walk out assistance

Water Servicing

Toilet Servicing

Catering Truck operator

Anti/de-icing operator

Comments on Basic Training:

C
Yes

No

2.2.3 Dangerous Goods Training

Dangerous Goods training is given according to:
Carriers regulations
IATA Dangerous Goods Regulations
Dangerous Goods Training is Certified by:
A. Dangerous Goods Training must be completed by a written test
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)
Classroom

Function

On the
Job

CBT

A
Selfstudy

Provider

Yes

(Yes/No)

B
No

General loader

Loading Supervisor

Operator aircraft
loading equipment

C
Yes

No

Comments on Dangerous Goods Training:

2.2.4 Dangerous Goods Recurrent Training

Dangerous Goods Recurrent Training is Certified by:
A. Dangerous Goods Recurrent Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued/updated (Yes/No)
Duration (days)/Interval (months)
Function

Classroom

On the
Job

CBT

Selfstudy

A
Provider

Yes

B
No

General loader

Loading Supervisor

Operator Passenger
boarding equipment

Comments on Dangerous Goods Recurrent Training:

C
Yes

No

2.2.5 Airside Safety Awareness Training

Note: A comprehensive airside safety performance audit is published under AHM 612 Recommendations for Airside Safety
Performance Audits.
A. Airside Safety Training must be completed by a written test (Yes/No)
B. Minimum passing rate for test (in %)
C. A Licence is issued (Yes/No)
Duration (days)
Classroom

Function

On the
Job

CBT

A
Selfstudy

Provider

Yes

B
No

Operator Passenger
boarding equipment

Operator aircraft
loading equipment

GSE operator (GPU,

ASU, ACU)

Push Back operator

Towing operator

Walk out assistance

Water Servicing

Toilet Servicing

Catering Truck operator

Anti/de-icing operator

Yes

No

Comments on Airside Safety Awareness Training:

2.2.6 Additional Training

(Please state below, if, what type and for which ramp handling staff/function additional training is given)
Duration (days)
Type of Training

Staf/Function

Classroom

On the Job

CBT

Self-study

2.2.7 Training and Qualification Records

Training and qualification records are:
kept on file
Type of Training

No

Yes

checked for validity

by

No

Yes

by

Basic Training

Recurrent Training

Dangerous Goods Training

Dangerous Goods Recurrent Training

Airside Safety Awareness Training

Comments on Training and Qualification Records:

2.2.8 General Comments on Training

2.3 Procedures and Organisation Assessment

2.3.1 General
2.3.1.1 Safety and Health Policy

Safety and Health policy available and known by handling staff

Yes

No

Yes

No

2.3.1.2 Quality Assurance

A Quality Assurance Program has been implemented

2.3.1.3 Emergency Procedures Available at Ramp Handling Control Office

Carriers emergency procedures
Carriers list of contacts in case of emergency
Handling agents emergency procedures
Handling agents list of contacts in case of emergency
Airport authoritys list of contacts in case of emergency
Other (specify):
Other (specify):

2.3.1.4 Discipline on the Ramp

Applicable regulations are in place concerning:
Smoking on the Ramp
Horseplay
Maltreatment of GSE/Loading aids/ULDs
Observation of Danger Areas/Hazards on the ramp

2.3.1.5 Danger Areas and Hazards

Danger areas/hazards clearly marked, known and understood by ramp staff
Yes
No

2.3.1.6 IATA Guide Man Hand Signals

IATA Guide man hand signals are known and used

Yes

No

2.3.1.7 Manuals Available at Ramp Handling Control Office

Manual

Carrier

Handling
Companys

Manual is
known and
being used

Valid

Aircraft Handling Manual

Dangerous Goods Regulations

IATA Airport Handling Manual

Other (specify):

Other (specify):

Y
Y

IATA Dangerous Goods Regulations

Y
Y
Y
Y

N
Other (specify):

2.3.2 Preparation for Handling on the Ramp

2.3.2.1 FOD-Inspection

FOD-Inspections are performed by:

Airport Authority
Handling Company
Carrier
Other (Specify):
At which intervals are FOD-Inspections performed:

2.3.2.2 Ground Support Equipment GSE

GSE is planned and dispatched to the ramp position
Yes
No
By:
Availability of Fire Fighting Equipment checked
Yes
No
By:
Supervision that GSE is parked within safety perimeters at the ramp is performed
Yes
No
By:

2.3.2.3 Briefing of Aircraft Loading Staf

The loading staff handling the particular flight is briefed
by:
at:
by means of:
Comments on Preparation for handling on the ramp:

2.3.3 Inspection of the Onload

2.3.3.1 Comparison Between Onload and Loading Instruction
Comparison between the onload positioned on the ramp and the loading instruction is
performed:
Yes
No
By:

2.3.3.2 Check of the Onload

Correct ULD build-up as contour, tie down, load spreading is checked
Yes
No
By:
Visible damage to load is checked and reported
Yes
No
By:
Attachment of ULD-tags and proper completion is checked
Yes
No
By:
Comments on Inspection of the Onload:

2.3.4 Aircraft Acceptance

2.3.4.1 Aircraft Marshalling

Aircraft marshalling is performed

Yes
No
By:
ICAO standards are followed

Yes

No

2.3.4.2 Aircraft Acceptance

Aircraft acceptance is performed
Yes
No
by using:
Headset
Hand signals
Other (specify):
and is performed by:
Aircraft wheel chocks are placed
Yes
No
By:
A visual check for aircraft exterior damage (walk around) and reporting is performed:
Yes
No
By:
Comments on Aircraft Acceptance:

2.3.5 Passenger Disembarkation

2.3.5.1 Positioning of Passenger Stairs and/or Jetways
Safe and correct positioning and manoeuvering of Passenger stairs and/or jetways is performed
Yes
No
By:

2.3.5.2 Safeguarding of Passenger Disembarkation

The Safeguarding of passenger ways and supervision of passenger disembarkation
process is performed
Yes
No
By:
Comments on Passenger Disembarkation:

2.3.6 Positioning of Ground Support Equipment (GSE)

Safe and correct positioning and manoeuvering of GSE at the aircraft is co-ordinated
and supervised
Yes
No
By:
Guide person is used during positioning of GSE
Yes
Comments on Positioning of Ground Support Equipment:

No

2.3.7 Fuelling Operation

Fuelling Operation is supervised

Yes
No
By:
Load Control Office is informed about the final fuel data
Yes
No
By:
By means of:
Comments on Fuelling Operation:

2.3.8 Of-loading Operation

Aircraft compartment doors are opened by:
The off-loading principles and logistics (incl. aircraft ground stability tail tipping)
are known
Yes
No
and followed by:
Action is taken if compartments are contaminated
Yes
No
By:
A visual check on loading and restraint system, damage etc. of all cargo compartments
after off loading is performed and reported
Yes
No
By:
Comments on Off-loading Operation:

2.3.9 Loading Operation

2.3.9.1 Responsibility and Supervision of Loading Operation
Overall responsibility for and supervision of the entire loading operation (catering, fuelling,
GSE-positioning, loading etc.) is performed
Yes
No
By:

2.3.9.2 Loading Principles/Logistics

Loading principles and logistics (incl. ground stability tail tipping) are known
and followed
Yes
No
By:
Comments on loading Operation:

2.3.10 Loading Instruction/Report

2.3.10.1 Loading According to Loading Instruction/Report
Loading and positioning of the load at the aircraft is performed according to the
Loading Instruction Report
Yes
No
By:
Loading and positioning of the load at the aircraft according to the Loading Instruction
Report is supervised
Yes
No
By:

2.3.10.2 Notations on the Loading Instruction Report

ULD-numbers are recorded and amendments to weights and figures on the Loading
Instruction Report are performed
Yes
No
By:

2.3.10.3 Signature on the Loading Instruction Report

The loading instruction is signed by:
Comments on loading Instruction/Report:

2.3.11 Dangerous Goods, Special Load, ULD Restraint and Loading

2.3.11.1 Dangerous Goods and Special Load
The loading of dangerous goods and special loads in accordance with carriers
and international regulations is performed
Yes
No
By:
The actual dangerous goods and special load is checked against the NOTOC
and/or the Loading Instruction Report
Yes
No
By:

2.3.11.2 Restraining of Load

Restraining of bulk load and ULDs is performed by:
Restraining of bulk load and ULDs is supervised by:
The missing lock procedure is known and missing or unserviceable locks are reported
by:
to:
by means of:
Comments on Special load, ULD restraint and loading:

2.3.12 Loading Irregularities and Reporting

Loading irregularities including damage to onload, leaking packages and aircraft
loading system defects are reported
by:
to:
by means of:
Deviation from the loading instructions are reported to the Load Control office
by:
to:
by means of:
Comments on Loading irregularities and reporting:

2.3.13 Passenger Embarkation Process

2.3.13.1 Passenger Embarkation Clearance

Clearance to start passenger embarkation is obtained from the crew

Yes
No
By:
The Safeguarding of passenger ways and supervision of the passenger embarkation
process is performed
Yes
No
By:
Comments on Passenger embarkation process:

2.3.14 Actions Immediately Performed Prior To Departure

2.3.14.1 Last Minute Changes (LMC)
Last Minute Changes (LMCs) are checked and reported to the Load Control Office
by:
by means of:
= safety relevant complaint
= complaint; not safety relevant
= no complaint; in accordance with carriers standards fulfilled
= not applicable; not checked

2.3.14.2 Flight Documentation, e.g. Load Sheet, Passenger Manifest etc.

Flight documents are presented to the cockpit crew by:

2.3.14.3 Aircraft Doors, Service Panels and Aircraft Damage

Proper closing of all aircraft doors and service panels is checked by:
A visual check for aircraft damage (walk around) and reporting is performed
by:
to:
by means of:
Comments on Actions immediately performed prior to departure:

2.3.15 Push Back and Walk-out Assistance

2.3.15.1 Push Back
Push back is performed by:

2.3.15.2 Walk-out Assistance

Walk-out assistance is performed by:

2.3.15.3 Ground to Cockpit Communication

The Ground to Cockpit communication is performed by:

2.3.15.4 Safety Zones

Safety zones are clear and adhered to
Yes
Wing walkers are used during push back
Yes
Comments on Push back and walk-out assistance:

2.4 Summary

No
No