Chapter 1

1) MIS - (Management Information System) - development and use

of information that help businesses achieve goals ITM (Information Technology Management) - embedded into an IS
system to help accomplish objectives Organization,
communication and problem solving. Note: she did not mention
computers!!!
2) A digital immigrant is someone who doesnt pick up technology
as quickly as someone who does. A digital immigrant was either
born before the widespread of technology or in the middle of it,
compared to a digital native that would be born right into using
different technologies. A digital immigrant would like to print out
there document and edit the paper compared to just making the
changes online. Digital Natives are used to receiving information
really fast. They like to parallel process and multitask. They
prefer their graphics before their text rather than the opposite. It
is important to know the difference between a digital immigrant
and digital native because it helps determine the difference
between the people who are comfortable with technology and
those people who are not.
3) When applying emerging information technology to business
four examples of how we would do this is Abstract reasoning,
Systems thinking, Collaboration, and the Ability to Experiment.
Abstract reasoning is the ability to make and manipulate models.
System thinking is the ability to model the components of the
system, to connect the inputs and outputs among those
components into a sensible whole that reflects the structure and
dynamics of the phenomenon observed. Collaboration is the
activity of two or more people working together to achieve a
common goal, result, or work product. The ability to experiment
is making a reasoned analysis of an opportunity, envisioning
potential solutions, evaluating those possibilities, and developing
the most promising ones, consistent with the resources you
have.
4) When applying emerging information technology to business
Systems thinking is the ability to model the components of the
system, to connect the inputs and outputs among those
components into a sensible whole that reflects the structure and
dynamics of the phenomenon observed. What this means is as a
professional you will be asked to compare, critique, and apply
different systems in different situations and systems thinking will
prepare you for all this. When individuals have a better
understanding of systems, they are better able to identify the
leverage points that lead to desired outcomes.

5) When practicing proper etiquette with regards to passwords, this

shows the marks of a business professional. Never write down
your password, and do not share it with others. Never ask others
for their passwords, and never give your password to someone
else. If you need someone elses password to excess an
information system simply ask them and get out of your chair
and give them the keyboard. If you give your password to
someone else you should personally enter in in and stay present
to watch what they do while logged into your account.
6) Knowing how to employ the system means understanding and
deciding how to make use of the information system you have or
are going to create. You would want to know what your
companys needs are going to be in IS. If one team needs to talk
to another or share information with another, you would have to
think of a way they would be able to do that. You would want to
gather as much information from the company and its
employees.
7) Information technology refers to the products, methods,
inventions, and standards that are used for the purpose of
producing information. IT pertains to the hardware, software, and
data components. Information system is an assembly of
hardware, software, data, procedures, and people that produce
information. IT drives the development of new information
systems. Knowing the difference between IT and IS can help you
avoid a common mistake: Do not try to buy IS you cant do it. You
can buy IT, but it is your people who do the procedures to
employ that new IT.
8) The five fundamental computers of computer-based information
systems are: computer hardware, software, data, procedures,
and people. They are present in every information system, an
example would be writing a report for class. For the report you
are using hardware (the computer, storage disk, keyboard, and
monitor), software (Word, WordPerfect, or some kind of word
processing program), data (the words and paragraphs in the
report), procedures (the methods you use to start the program,
enter your report, print it, and save and back up you file), and
people (you and the audience for the report).
9) A stakeholder would be someone who gains the benefits of the
end goal of the company/project. Facebook would be an
information system that uses for different viewpoints, the creator
who makes more money as more people join and use Facebook.
The user who would use Facebook to interact with their family
and friends and post what ever onto their page. The advertiser
who releases ads through the information system for the
Facebook users. The opposing information system who would
compete with Facebook to gain users.

10)
An example of needing to develop an information system
for the right reason would be business themselves are not alive
therefore they cant actually do something. The people within the
business do all the work designing, selling, buying, producing,
and etc. Information systems exist to help people who work in
that business achieves their objectives and goals. Information
systems are not created for just enjoyment, not so a company
can be modern, and they are not created for a company
because they think they are falling behind in technology.
11)
ITM
12)
Two examples that you could use when creating an
information system to gain a competitive advantage would be,
creating an innovative application using emerging technology.
Another would be to think about IT and IS when you consider
opportunities and problems. Both IT and IS must be able to work
together in order to succeed.
13)
Gordon Moore created Moores Law, it says that the
number of transistors per square inch on an integrated chip
doubles every 18 months. It has been proven mostly accurate in
the 4 years since it was made. Every day you see this because
the price to performance ratio has fallen dramatically since
computers have come out. A couple specific examples of this
would be computers are a lot less pricey then they used to be
and they are a lot smaller then they used to be.
Chapter 1E and 2E
1) Being a hybrid manager means being able to create detailed
work, knowing how to organize and have negotiating skills. RitzCarlton is a high-end place. When people hear the name RitzCarlton they automatically think luxurious and expensive. The
hybrid manager knows what people want and expect, therefore
they will be able to provide the best possible service because of
the expectations people have, just from hearing the name alone.
2) An order for one to be a project manager, they must be able to
communicate with their entire team. Learning a foreign
language, and doing exercise could fix the problem. A team
might not necessarily need as much tie on a project if they are
able to fully communicate expectations to one another. Things
would be accomplished quicker if the goal is clearly
communicated by the project manager, and fully understood by
each teammate.
3) Two dimensions of collaboration means that there are two keys
aspects of successful collaboration. These two dimensions are
people/ skills and project nature. People within a team must
assess their strengths, skills and weaknesses. A person with a
few skills will be ordered to complete a specific part of a project

while a person with many skills will be ordered and able to

complete more complex parts of the project. Team management
will focus on the one skilled person differently than the multiskilled person. For example, team management will focus on skill
sharing for a poorly skilled person and focus on interdependence
for a multi-skilled person. Project nature refers to the project on
hand that is being completed for a single or many work products.
For instance, a person with one or few skills would be able to
solely work on architecture while a person with many skills can
work on building construction.
4) ITM
5) In a regular company we have team members that know only
one skill all the time. If we were creating lets say a video game,
there are many people with only one skill involved. Graphic
designers, software developers, marketing teams would all want
to connect in someway. An information system such as
Sharepoint or having some type of web conference where they
could all talk over things would be a great way of employing
information systems.
6) Information systems support written communications by email,
IM, blogs, wikis and team portals. Information systems introduce
IM-instant messages through mobile devices in which people can
write one another messages. Information systems support verbal
communications through phone, voip and podcasts. For example,
information systems introduce Podcasts, which are digital audio
files, which can be downloaded and played. Information systems
support visual communications through conference calls, video
conferencing, net meeting, WebEx and webcast. For example, a
group of people can view each other visually utilizing video
conferencing which is a conference call with a video camera.
7) Configuration management I a process that controls and tracks
changes. Without configuration management you can lose
control over a specific product.
8) Itm
9) The three critical collaboration drivers discussed in class were
workflow, content management and communication. Workflow
control monitors the execution of teams processes such as
ordering tasks, processes for handling rejected changes and
dealing with exceptions. Content management is information
systems that are used to create, manage or deliver documents.
For example, how do I label this so I can find it later?
Communication is the need to have effective communication
skills and be able to work together in order to form effective

communication systems that accomplish goals. For example,

team members learn each others strengths and how to best use
them.
10)
Knowledge management is a resource sharing system. An
example of an information system is Google Docs. Employees
can work collaboratively on a project by sharing project files on
Google Docs. Each team member can upload, comment and
write on every shared document.
Chapter 2
1) An activity of multiple business process is like a pit crew in a
nascar race. Each member in the pit crew has a specific
specialized job to do. They have to manage and keep track of
their, duty, supply, all while following the rules of their specific
duty.
2) Processed data is good when it is easy to understand and follow.
A good example of this is a solved math problem with clear steps
and handwriting that someone could easily follow along with.
Bad processed data is something like having double entries or
two identical records.
3) It is very possible to have too much information. Just barely
sufficient information is information that is sufficient for the
purpose which it is generated, but only so. Today it is more about
the information that we should ignore. You do not need to add in
additional and extraneous information. If you have too much
information its hard to pick out the details that realy matter. Two
examples are accounting or word problems. Usually there is jut
so much extra information in the problem it is hard to pick out
the stuff that really maters in the problem. Just barely sufficient
is like directions to assemble a desk. They give you the right
amount of information to piece together the equipment. Quality
over quantity.
4) The Four components of a business process are activities,
resources, facilities and information. Activities transform
resources and information from one type into another. An
example of this would be doing your job as an accountant and
paying a shipping invoice to the supplier for that payment.
Resources are items of value. An example of resources would be
employees and customers. Facilities are the structures used
within the business process. Factories and equipment are
examples of facilities. Information determines how to transform
inputs into outputs. Financial reports and statistics on your
company would be an example of information.
5) Activities are the component of the business process that uses
information. This means taking information and making use of it,
or taking the information and creating something out of it. Some

key attributes of what would be considered good information are

it has to be relevant. You want relevant information because if it
is not then the information is just a waste you dont want to
provide someone with irrelevant information. It also has to be on
time, if the information isnt receive on time then this could lead
to bad decisions because you have to guess or assume. The
information has to be accurate; if the information is wrong then
in a car accident wrong information could lead to an airbag going
off to late. Lastly, it has to be worth the cost. If you are over
paying for information and not making a return on your
investment then that is just a bad business decision.
6) Business processes that associate with inventory management
are resources, facilities, and information. Resources could be the
supplies of your inventory, which is located inside of your
inventory. An example of this would be your own records.
7) Information is made up of processed data. Data are just digits or
words that need to be comprehended and analyzed. Once it is
then it is processed into understandable information that normal
or non-specialized people can understand.
8) Itm
9) People are the most important component for a computer based
information system. In order for a computer to function it needs
to be used and understood by a human. In order to have a
computer based information system the computer, they need to
be created by a human, or at least the first one had to be.
Evolution could occur with computers and they will be able to
use themselves. But that hasnt quite happened massively yet.
10)
The difference between egocentric and empathetic
thinking is that egocentric people think the world revolves
around them. Empathetic thinking people are usually thinking of
others or feel bad for others. An egocentric thought would be a
worker saying, I never mess up at work, but Suzie over here
messes up and she still gets paid more then me and gets more
time off. Empathetic thinking is well Suzie hasnt made many
mistake while working here, but since her husbands passing she
has made a few more, in time she will be back to her normal
working state.