INDEX

CHAPTER-1: INTRODUCTION
1.1
1.2
1.3
1.4
1.5

Introduction
Objectives
Scope
Methodology
Limitations

CHAPTER-2: REVIEW OF LITRETURE

2.1 Introduction
2.2 features of CSR
2.3 why corporate social responsibility occurs
2.4 what some companies consider CSR as
2.5 why should business be socially responsible
2.6 corporate social responsibility towards different interest groups
2.7 CSR and its advantages
2.8 examples of companies and their CSR activities
2.9 how can a organization act socially responsible
2.10 approaches for measuring social responsibility
2.11 social audit
2.12 Arguments for and against social responsibility:
2.12(1) Arguments against social responsibility
2.12(2) Arguments for social responsibility
2.13 Making social responsibility operational.
CHAPTER-3:COMPANY PROFILE
3.1 Reliance Industries Limited (RIL)
3.2 Infosys
CHAPTER-4: ANALYSIS AND INTERPRETATION OF DATA
CHAPTER-5: CONCLUSIONS AND SUGGESTIONS
BIBLIOGRAPHY

1.1 INTRODUCTION:
CSR is defined as operating a business that meets or exceeds the ethical, legal, commercial and
public expectation that society has of business.
CSR is also called as corporate responsibility, corporate responsibility opportunity etc., it is a
concept whereby a company is responsible for providing more benefits than just profits for
shareholders. It has a role to play in treating its employees well, preserving the environment,
developing sound corporate governance, supporting philanthropy, fostering human rights,
respecting cultural differences and helping to promote fair trade, among others. All are meant to
have a positive impact on the communities, cultures, societies and environments in which
companies operate.
These efforts should also benefit a companys various stakeholders, who comprise all or some of
the following: customers, employees, executives, non-executive board members, investors,
lenders, vendors, suppliers, governments, NGOs, local communities, environmentalists, charities,
indigenous people, foundations, religious groups and cultural organisations.
And in this context CSR report is used by most of the companies i.e., CSR reports is a strategic
document that offers a balanced, objective and reasonable assessment of almost every aspect of
a firm's performance.
There are clear benefits for organisations that undertake quality CSR reporting they are:
1. it allows them to demonstrate their interest in the environment, their employees and
communities;
2. it builds trust and promotes transparency; and
3. solicits feedback on their performance from a growing number of stakeholders.
"CR reporting is now an expectation of business and large organisations really have no choice,"
CR reporting helps the management to track year on year progress of an organizations.One of the
main challenges of CR reporting is determining what issues to report on and what issues to
exclude, as well as prioritising those issues that are included.
And this project is covering the four pillars of any organization i.e.,environment, community,
marketplace and workplace to focus on the activities taken up by them i.e., this project covers
the complete report on Infosys and Reliance industries limited.
And the process of globalisation have raised concerns that multinational companies (MNCs)
might be pursuing profit at the expense of vulnerable workforces, the environment and so on. In
response to such concerns, MNCs have increasingly taken steps aimed at demonstrating their
social responsibility as business organisations. One prominent development has been the
elaboration and adoption of a Code of Conduct concerning corporate social responsibility (CSR),
which sums up as the approach by firms that voluntarily takes account of the externalities
produced by their market behaviour . Some observers stress the role of CSR codes in
guiding employee behavior in ways that are compatible with the image of the firm that

senior managers want to convey , while others stress the way that codes help MNCs to
achieve a degree of legitimacy in the eyes of those outside the organisation . Thus CSR
codes appear to be a principal way in which MNCs seek to achieve a degree of
consistency across their operations and/or a degree of legitimacy in their external
environment.

1.2 OBJECTIVES:
1. To study the social responsibilities taken up by Infosys and Reliance industries limited .
2. To understand the various social responsibility programmes undertaken by these
companies towards employees, consumers, society and environment.
3. To study the contribution of these companies towards fulfilling their social responsibility.
4. To know the policy framework adopted by these companies in fulfilling their social
responsibility.

1.3 SCOPE:
The study is confined to analyzing the social responsibility undertaken by Infosys and Reliance
industries limited through their corporate offices branches and subsidiaries.

1.4 METHODOLOGY:
As the project is based upon a case study of these two companies the data is collected indirectly
i.e., secondary data is used for collecting information.
Secondary data:
secondary data is collecting and processing of data gathered by others for research purpose. It
can be used to get a new perspective on the current study, to supplement or compare the work or
to use parts of it.
Secondary data can further be divided into two parts.
Qualitative data includes biographies, records, documents, published material, computer
databases, policy statements, etc.
Quantitative data would have market research and economic documents.
The sources through which the data is collected includes Journal Articles, data bases,
organizational records, books, internet, the media, and other archival records.

1.5 LIMITATIONS:
1. Unable to obtain the financial information regarding companies annual budget towards
corporate social responsibility.

COMPANY PROFILE

3.1RELIANCE INDUSTRIES LIMITED(RIL)

INTRODUCTION:
The Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is India's largest private
sector enterprise, with businesses in the energy and materials value chain. Group's annual
revenues are in excess of US$ 44 billion. The flagship company, Reliance Industries Limited, is a
Fortune Global 500 company and is the largest private sector company in India.
Backward vertical integration has been the cornerstone of the evolution and growth of Reliance.
Starting with textiles in the late seventies, Reliance pursued a strategy of backward vertical
integration - in polyester, fiber intermediates, plastics, petrochemicals, petroleum refining and oil
and gas exploration and production - to be fully integrated along the materials and energy value
chain.
The Group's activities span exploration and production of oil and gas, petroleum refining and
marketing, petrochemicals (polyester, fiber intermediates, plastics and chemicals), textiles, retail
and special economic zones.
Reliance enjoys global leadership in its businesses, being the largest polyester yarn and fibre
producer in the world and among the top five to ten producers in the world in major
petrochemical products.
Major Group Companies are Reliance Industries Limited (including main subsidiary Reliance
Retail Limited) and Reliance Industrial Infrastructure Limited
Dhirubhai Ambani founded Reliance as a textile company and led its evolution as a global leader
in the materials and energy value chain businesses.
He is credited to have brought about the equity cult in India in the late seventies and is regarded
as an icon for enterprise in India. He epitomized the spirit 'dare to dream and learn to excel'.
The Reliance Group is a living testimony to his indomitable will, single-minded dedication and
an unrelenting commitment to his goals.
Board of Directors of Reliance Industries Limited:

1.
2.
3.
4.
5.

Shri Mukesh D. Ambani (Chairman & Managing Director)

Shri Nikhil R. Meswani (Executive Director)
Shri Hital R. Meswani(Executive Director)
Shri PMS Prasad (Executive Director)
Others

General principals of how industry started:

1. Corporate governance:
Growth through corporate governance:
Reliance is in the forefront of implementation of Corporate Governance best practices
Corporate Governance at Reliance is based on the following main principles:

Constitution of a Board of Directors of appropriate composition, size, varied expertise

and commitment to discharge its responsibilities and duties.

Ensuring timely flow of information to the Board and its Committees to enable them to
discharge their functions effectively.

Independent verification and safeguarding integrity of the Companys financial reporting.

A sound system of risk management and internal control.

Timely and balanced disclosure of all material information concerning the Company to
all stakeholders.

Transparency and accountability.

Compliance with all the applicable rules and regulations.

Fair and equitable treatment of all its stakeholders including employees, customers,
shareholders and investors.

2. Commitments:
Growth through Commitments:
They care about:
Quality,Research & Development,Health, Safety & Environment,Human Resource
Development,Energy Conservation ,Corporate Citizenship.
Reliance believes that any business conduct can be ethical only when it rests on the nine core
values of Honesty, Integrity, Respect, Fairness, Purposefulness, Trust, Responsibility, Citizenship
and Caring.

The essence of these commitments is that each employee conducts the company's
business with integrity, in compliance with applicable laws, and in a manner that
excludes considerations of personal advantage.

They do not lose sight of these values under any circumstances, regardless of the goals
they have to achieve. To them, the means are as important as the ends.

For Reliance

Growth is care for good health

Reliance's occupational health centers carry out pre-employment and periodic medical
checkups as well as other routine preventive services. Specialised tests like biological
monitoring, health risk assessment studies and audits for exposure to various materials
are also performed. Health education and awareness form an integral part of the health
care programme at Reliance

Growth is care for safety

Reliance believe that the safety of each employee is the responsibility of the individual
as well as of the whole community of employees

Growth is care for the environment

Reliance believes that a clean environment in and around the workplace fosters health
and prosperity for the individual, the group and the larger community to which they
belong. Environmental protection is an integral part of the planning, design, construction,
operation and maintenance of all projects.

Growth is betting on people

Reliance builds with care a workplace that proactively fosters professional as well as
personal growth. There is freedom to explore and learn; and there are opportunities that
inspire initiative and intrinsic motivation. They believe that people must dream to
achieve, that these dreams will drive the company's excellence in all its businesses.
Reliance thinks, behaves, lives and thrives with a global mindset, encouraging every
employee to reach his / her full potential by availing opportunities that arise across the
group.

Growth is thinking beyond business

As corporate citizens, they invest in social infrastructure, believing strongly that their
business strength fuels social contributions. To this end, Reliance encourages, funds and
develops numerous education, health, human capital and infrastructure initiatives. These
initiatives are undertaken through partnerships with non-governmental organizations,
corporates and trusts.

3. Research & Development, Technology Development and Innovation

Research & Development (R&D), Technology Development and Innovation continues to be an

integral part of RIL's agenda for achieving growth, business profitability, sustainability and rural
transformation. The Reliance Technology Group (RTG), created by consolidating various
research and technology functions is helping create enhanced value delivery by leveraging all the
skills and competencies, and creating new opportunities at the interfaces. RTG continues to get
external perspectives from members of the Reliance Innovation Council (RIC).
Key objectives of RTG are as follows:

Develop fit-for-purpose and sustainable technology and its application.

Provide effective project support and assurance to manufacturing plants and businesses.

Provide technical assurance to projects including technology selection and absorption.

Proactively identify and support technical opportunities to add value across RIL's
businesses.

Develop technology strategies suited to create business growth and offset threats.

RTG is also working on the development/commercialisation of new products e.g., oxygen

barrier
polyester resin for packaging, material for fruits/vegetables preservation and low cost
Antimicrobial Polyester. In addition, RTG is working on emerging technologies such as
fuel cells, carbon fibres, bio-fuels and gasification of various feedstocks.

As per RILs mission, the Company will continue to create business value and
competitive advantage by applying (buying, customizing, developing) the right
technology, at the right cost, and at the right time to meet the current and future needs of
RIL through the following initiatives:

An integrated, central technology organisation to support RIL businesses and

manufacturing facilities.

A sustained high performance work culture which fosters innovation, entrepreneurship,

inclusiveness, teamwork and continuous improvement.

A process centric organization that maximizes synergies across all interfaces, leverages
core competencies of various disciplines to maximize value from current assets and
creates new growth opportunities, while allowing people to develop and contribute to
their full capabilities.

4. Innovation

In a challenging year of demand destruction and the global financial crisis, RIL was
resilient and continued to innovate to convert the adversity into an opportunity. RIL
launched an innovative initiative called "Mission Kurukshetra" aimed at galvanising and
energising the entire organization to rise to the occasion and help RIL emerge stronger.

The focus of this initiative was on extreme efficiency, value maximisation to serve the
new market conditions and safety and reliability of assets. The employees responded
overwhelmingly by pouring in a record number of ideas over a specially built business
excellence tool which operated on the Information Technology (IT) backbone.

This initiative not only helped in surmounting the challenges with a will to win, but also
identified serial ideators, who were recognized and rewarded by the leadership of RIL.
The Leading Expert Access Programme (LEAP) which gives access to global thought
leaders continued to inspire the people of RIL

Here are few innovations which were impossible but reliance made it possible:
For those who study innovative organizations Reliance Industries will be a shining example of
how innovation is practised in almost everything that they do. Here are few things that set them
apart:

"Impossible is an inspiring word" - Nothing turns on the leadership at Reliance

Industries than this magical word. Again to quote the Jamnagar example, it was
considered impossible to turn a barren land into a greenbelt. Today mangoes grown in
Jamnagar are sold in Harrods London.

"Hands on thinking, hands off execution." - It is characteristic of Reliance leadership.

They think everything through and meticulous planning is their hall mark. When it comes
to execution empowerment delegation down to the last employee in the chain is clearly
demonstrated.

"Hard work, timely decisions, speed and ingenuity" says one of the senior managers of
Reliance Industries to sum up what Reliance is all about.
It is evident that Reliance Industries is where it is today because of Innovation in thinking and
execution. Given its ambition for India and its own organization Reliance leadership has now
taken on a major initiative in the innovation domain.
The leadership of RIL recognizes that its biggest competitive advantage and differentiator in the
future would be innovation. Innovation has to become the language, the behaviour definer, the
culture and the soul of Reliance, even more explicitly than ever before.

Corporate Social Responsibility

RIL has a long and strong tradition of supporting the larger communities that it connects
with - from education, health, drinking water, large-scale development of employable
skills, to assistance during natural calamities such as earthquakes and cyclones

The Reliance Foundation would address social development imperatives of India,

specifically quality, formal and vocational eduation, affordable high-quality health care,
meaningful rural development and urban renewal, and protection and promotion of
India's priceless heritage of arts and culture.

Education

Education continues to be one of the major thrust areas of RIL's CSR interventions. A network of
10 schools caters to over 14,000 students spread across geographies in India. RIL's CSR cells of
its manufacturing divisions, round the year to support the educational requirement of the
surrounding community and schools in the neighbouring region benefiting thousands of students
from the underprivileged section of the society.
RIL's project for physically challenged children at Surat, near the Hazira Manufacturing
Division, is fast emerging as a global model of public-private partnership, supporting physically
challenged children's education with a local NGO. A hostel for physically challenged female
students from the underpriviledged segment of the society has also been constructed
"Reliance Dhirubhai Ambani Protsaham" programme continues to support poor and brilliant
students in pursuing higher studies. Continuous monitoring is being done to improve the
performance of the students by conducting special classes in English and other subjects. Regular
counselling sessions are also being arranged with experts in personality development and
psychologists for motivating the children to achieve better results.
Further, RIL supplied notebooks, uniforms and bags to students from Gadimoga and
Bhairavapalem panchayats and provided furniture to many schools to enable the children to have
a better learning environment

Further, RIL plays a pivotal role in the education of the girl child especially in rural regions. At
many locations near its manufacturing divisions, the Company sponsors female students from the
economically underpriviledged segment of the society.

Community Health Care

RIL has developed Community Medical Centres (CMCs) near most of its manufacturing
divisions. These CMCs provide comprehensive health services covering preventive, promotive
and curative health care to the communities from neighbouring villages. Manufacturing divisions
conduct regular health checkups for children in schools of their respective neighbouring regions.
Doctors advise children and their parents on various health care issues and personal hygiene.
Further, RIL has also donated wheel-chairs and stretchers to a government-run hospital in
Jamnagar.
Annually, RIL employees organise and participate in blood donation camps across manufacturing
divisions and offices.
'The initiative to combat TB, HIV/AIDS' is a unique publicprivate partnership programme
between the Government, NGOs, several agencies and RIL. It extends from creating awareness
to providing care, support and treatment including free of cost treatment to those who cannot
afford the same.

Community's Safety

The Road Safety System is the most advanced, cost effective and easy to use tool for improving
public safety and reducing operating economic costs. RIL has institutionalised road safety
training across its numerous manufacturing divisions. The Company reaches out to over a lakh
tanker and truck drivers annually, who visit the premises for receipt and dispatch of feedstock
and finished goods. Further, road shows and training sessions for tanker drivers transporting
chemicals and hazardous goods are organised at truckers' plazas

Rural Infrastructure Development

RIL continues to develop rural infrastructure facilities and temples near the surrounding
villages of many of its manufacturing divisions. RIL completed the Mandal Development

Road of 10 kms length connecting Tallarevu to Bairopalem improving transport

infrastructure

Livelihood Support Programmes

RIL sponsored Self-Help Groups (SHGs) continue to empower women and youth from the
underpriviledged segment through various employment oriented training and skill
development programmes. These include dress making, health care, helpers for hospitals,
nursing, jewellery making, mobile phone repairing, electrician training, bamboo article
making, light motor vehicle driving training etc.

Relief Operations

RIL's time tested disaster management and calamity relief operations were put to use yet
again in FY 2009-10. In addition to extending donations, the RIL team from Jamnagar and
Andhra Pradesh worked zealously in flood affected areas of Krishna, Andhra Pradesh, in
October 2009.

Wildlife and Animal Care

Parapets were constructed on open wells in the forest in Gujarat, through FY 2009-10,
considerably reducing deaths amongst lion cubs.

Heritage Conservation

Keeping in view the plurality of our society with multiple cultures, traditions and
backgrounds, RIL has initiated various activities to consolidate the Indian ethos of unity in
multiplicity.

Promoting Sports and Sportspersons

Besides promoting cricket on the global front, RIL actively nurtures young and talented
cricketers and sports bodies The Indian Premier League (IPL) offered yet another opportunity
to support and sponsor cricket. Mumbai Indians (MI), the IPL franchise for the city of
Mumbai, is amongst the most followed cricket teams in the IPL. This is yet another step to
help India achieve world class excellence in sports.

Dhirubhai Ambani Foundation

Dhirubhai Ambani Foundation (DAF) has Education and Public Healthcare as its focus
areas. Under its SSC Merit Reward and Undergraduate Scholarship Schemes instituted in

1996, DAF recognises and assists students who top the merit lists of Std X and Std XII
Board exams. The schemes also take care of the physically challenged meritorious students
of the State Education Boards.

Dhirubhai Ambani International School (DAIS)

Dhirubhai Ambani International School (DAIS), founded in 2003, is the fruition of a dream
to offer educational opportunities to children that make learning a joy and help bring out the
best in them. The academic accomplishments and the all-round development of children
from class LKG to 12 is a fitting tribute to this noble aspiration.
Achievements:
The following are the achievements under different fields:

Training and development:

The Dahej Manufacturing Division received the American Society for Training &
Development (ASTD) BEST Award-2008 in 2009.

Quality

The Allahabad Manufacturing Divisions three Quality Circle (QC) projects received
excellent, distinguished and meritorious category certifications from the National
Centre for Quality Controls (NCQC) Kanpur Chapter; while the fourth QC project was
awarded distinguished category certification by NCQCs Bangalore chapter in 2009.
At both the National and Regional Quality Control Circle Events, The Hazira
Manufacturing Divisions Quality Circles have won recognition, in 2009, for showcasing its
total employee involvement initiatives in shopfloor improvement case studies.

Energy conservation/efficiency:

The Dahej Manufacturing Division received the India Chemical Council Award for
Excellence in Energy Conservation & Management 2008-09 in 2009.
The Dahej Manufacturing Division was certified as an Excellent Water Efficient Unit under
the National Award for Excellence in Water Management-2009 by the Confederation of Indian
Industries (CII) in 2009.

Techonolgy,patent,R&D,and innovation:

The Jamnagar Manufacturing Division received the National Award for the Most Innovative

Project in Energy Conservation -2009 from CII in 2009.

Corporate ranking and rating:

RIL continues to be featured, for the fifth consecutive year, in the Fortune Global 500
list of the Worlds Largest Corporations; ranking for 2009 is as follows:

Ranked 264th in terms of sales

Ranked 117th in terms of profits

RIL is ranked 75th in 2009, in the FT Global 500 (up from previous years 80th rank).

RIL has been ranked as the 5th sustainable value creator globally by the Boston
Consulting Group (BCG) in their report on the Top 25 sustainable value creators that
have been most successful at attaining superior value creation over a longer period of
time.

3.2 INFOSYS
1) INTRODUCTION

Infosys Technologies Limited (BSE: 500209, NASDAQ: INFY) is a multinational information

technology services company headquartered in Bangalore, India.
Infosys is the second-largest IT company in India with 105,453 professionals (including
subsidiaries) as of Nov 9, 2009.It has offices in 22 countries and development centers in
India,China, Australia, UK, Canada and Japan.

2)HISTORY

Infosys was founded on July 2, 1981 in Pune by N R Narayana Murthy and seven others:
Nandan Nilekani
N. S. Raghavan
Gopalakrishnan
S. D. Shibulal
K. Dinesh
Ashok Arora,with N. S. Raghavan officially being the first employee of the company.
Murthy started the company by borrowing INR 10,000 from his wife Sudha Murthy. The
company was incorporated as "Infosys Consultants Pvt Ltd.", with Raghavan's house in Model
Colony, north-central Bengaluru as the registered office.

Corporate social responsibility(CSR), also known as corporate responsibility, corporate

citizenship, responsible business, sustainable responsible business (SRB), or corporate social
performance is a form of corporate self-regulation integrated into a business model .

3)MISSION:
With employees from over 70 nationalities Infosys has built an enduring value system based on
openness, honesty, fairness and transparency.
Infosys strives to employ people representing the widest possible variety of nationalities,
cultures, genders and gender identities, employment histories, and levels of physical ability. In
doing so, the company is able to recruit new employees from all available global talent pools and
provide paths to employment to all members of world societies, including talented individuals
from groups who may have in the past been underrepresented within the IT industry. Within such
a diverse company, people bring to the workplace contrasting opinions and worldviews. As these
people interact, they develop new ideas, methods, and perspectives. Infosys recognizes and
promotes this power of diversity to drive innovation.

Infosys actively fosters inclusivity across all of its business units and in every one of its company
offices. It encourages all employees to focus on the commonalities they share and leverage their
differences towards productive teamwork. Inclusivity ultimately makes for a more informed and
sensitive employee base that is better able to serve clients.

Infosys was the first Indian IT company to establish a company office to manage and drive all
company initiatives dealing with diversity and inclusion. Today they have employees from over
70 countries. Women constitute more than 32% of workforce.

Infosys Women Inclusivity Network (IWIN) promotes a gender-sensitive work environment.

IWIN recognizes the unique aspirations and needs of women. It provides avenues for vocational,
personal and psychological counsel to enable professional and personal development
4)ACTIVE PARTICIPATION OF EMPLOYEES:
Infosys employees actively participate in the welfare of the local community. Development
Centers (DCs) in India make a difference through several Corporate Social Responsibility (CSR)
initiatives.
Employees organize and contribute to welfare programs, especially for underprivileged children
and support the activities of institutes and Non-Government Organizations (NGOs) dedicated to
healthcare and education, and campaigns for skills development and community welfare.
As a corporate citizen with a conscience, Infosys strives to cultivate a sustainable approach to
conducting business. In interactions with stakeholders within and beyond the sphere of business,
they recognize that they shoulder a larger responsibility. They do business with an open eye continuously measuring and evaluating the consequences and impact of the actions.
Ingrained in the soul of Infosys is a drive to awaken in employees, customers, investors and
other stakeholders, as well as the larger society, a spirit of responsibility - to the environment,
civic systems, the governments in the regions where they work and contribute, and to the future
of the generations to come.

5)CSR IN INFOSYS:

1) In 1996, Infosys created the Infosys Foundation in the state of Karnataka, operating in the
areas of health care, social rehabilitation and rural uplift, education, arts and culture. Since then,

this foundation has spread to the Indian states of Tamil Nadu, Andhra
Pradesh,Maharashtra,Kerala, Orissa and Punjab. The Infosys Foundation is headed by Mrs.
Sudha Murthy, wife of Chairman Narayana Murthy.
Since 2004, Infosys has embarked on a series of initiatives to consolidate and formalize its
academic relationships worldwide under the umbrella of a program called AcE Academic
Entente. Through case study writing, participation in academic conferences and university
events, research collaborations, hosting study trips to Infosys
Development Centers and running the In Step Global Internship Program, the company
communicates with important stakeholders in the academia.
2) Infosys actively participates in activities for the welfare of the communities it operates in. The
employees across Development Centers (DCs) in India make a difference through several
Corporate Social Responsibility (CSR) initiatives
3) Arts and Culture:
While globalization certainly brings its benefits, it is not without its share of threats, most
prominently to indigenous cultures and art forms. Many of these are central to the livelihood of
communities. Here the Infosys Foundation is preserving the heritage of India.
India has a rich heritage of arts and culture. The Infosys Foundation is committed to preserve the
millennia-old heritage of India by supporting art forms that are threatened with extinction.
The Infosys Foundation honors artisans and provides financial assistance. In Andhra Pradesh, the
Foundation is sustaining the tradition of handloom weaving in Pochampalli village. Pochampalli
sarees are tied, dyed and woven by hand. Automation has rendered hundreds of weaver-families
unemployed.
4) Environment:
Global warming and climate change are more than buzzwords - they are realities to be addressed
immediately. Infosys is engaging with global thought leaders and decision-makers.
Globalization continues to unleash far-reaching changes. The biggest benefit of globalization has
been the rise of companies and economies and the consequent creation of jobs. However, the
most telling consequence of development has been the deterioration of the environment. As a
responsible corporate citizen, Infosys believes that the environment can be a participant and a
beneficiary of progress.
Infosys wishes to be recognized by all stakeholders, including customers, employees, vendors,
share owners and community at large, as a company committed to high standards of
environmental management and to providing its employees, consultants and contractors with a
safe and healthy environment, free of occupational injury and illness.

To achieve this, they strive toward:

Conservation of resources

Prevention of pollution

Adherence to all applicable legislations

Eliminating accidents, occupational illnesses and injuries at work

Infosys seek to change attitudes and influence actions toward the environment at the grassroots
level. Their 'Project Ozone' campaign spreads environmental awareness and implements ecofriendly practices across development centers worldwide. Further, this vision is supported by
voluntary groups of employees organized into eco-clubs.
Infosys' vision is to become "carbon and water neutral". They undertake several initiatives to
neutralize environmental impact:
a) Water Management
Potable water is a depleting resource. They harvest rainwater and consistently reduce the use of
fresh water. In addition, they also recycle waste water to be reused for primary and secondary
purposes.
b)Energy Conservation
Infosys uses energy responsibly. They measure the utilization of energy through energy audits.
The data collected is used to achieve increasing levels of energy conservation.
c) Waste Management
Waste is recycled scientifically. They reduce waste, segregate it at the source and dispose it at
dedicated waste segregation and processing plants at each development center.
d)Healthcare & Education
Around the world, "lifestyle diseases" are invading the province of the youth. Students with
promise but without the economic resources to pursue it are challenged .
The Infosys Foundation is committed to the well being of people living in remote areas of India.
A healing touch for the underprivileged:
World-class healthcare is high on the agenda of the Infosys Foundation. The Foundation
constructs hospital wards, donates advanced equipment, organizes health camps and distributes
medicines to the underprivileged sections of society.

The Foundation constructed the Infosys Super-specialty Hospital at the Sassoon hospital, Pune.
The government-run hospital caters to poor patients who have no access to treatment in private
hospitals.
Infosys expertise in software enabled the Foundation to install office management software at
the KEM Hospital in Mumbai. Their software manages store requirements, maintains accounts
and publishes hospital papers and other information on the Internet.
5) Infosys Leadership Institute:
The Infosys Leadership Institute is the hub of Infosys talent development program. The Institute
trains new recruits and grooms the next generation of leaders. At Infosys, the people are always
learning, irrespective of age or work experience.
Primary education
The Akshaya Patra Foundation is a public-private partnership that provides daily meals to more
than 825,000 underprivileged children in 14 locations across India. For many children in the
program, the Akshaya Patra meal is the only complete meal to which they have access during the
entire day. By satisfying this basic need, the Foundation has produced dramatic results in terms
of enrollment, attendance and attention spans in the classroom and boosted children's overall
health and well-being.
Secondary education
The Infosys Foundation is upgrading education infrastructure through several initiatives. They
donate books to 15,000 libraries, construct hostels for underprivileged children, renovate
schools, donate computing facilities and provide scholarships to meritorious students. In
addition, the Foundation is collaborating with an organization that shelters prisoners children in
the age group of 5-15 years and provides them with food and education.
The Foundation is also assisting a non-governmental organization working for the rehabilitation
of street children in Bangalore and Delhi as well as the rehabilitation of devadasis and their
children in North Karnataka, by ensuring training and education.
Tertiary education
Infosys investments in the education system have qualitatively enhanced the talent pool in
educational institutions to meet future demand.
Campus Connect, an industry-academia partnership that covers over 100 universities, reaches out
to faculty and students to bridge the gap between academic curricula and industry-readiness.

Project Genesis is a part of the Infosys Affirmative Action Program (IAAP) initiated by Infosys
BPO. It aims to enhance the skills of graduate students in B and C towns and improve their
employability in the IT-enabled Services (ITeS) industry
6) Achievements :
In accordance with the Global Reporting Initiative (GRI) framework, Infosys sustainability
report encapsulates the progress made and future plans for the company's economic performance,
innovation in offerings, people engagement, and corporate social responsibility initiatives.
Sustainability Report 2009-10
Infosys' sustainability policy achieves business and sustainability goals while maximizing value
for stakeholders. The policy aims to realize a 'sustainable tomorrow' by focusing on social
contract, resource efficiency and green innovation.
"At Infosys, sustainability is a way of being. It is not something we do beyond business; it is
about our business. The urgency to build and carry forth a sustainable business model at Infosys
is here to stay," says S. Gopalakrishnan, CEO and Managing Director, Infosys Technologies Ltd.

ANALYSIS AND
INTERPRETATION
ANALSIS AND INTERPRETATION OF DATA
Introduction:

Collective data means adequate analyzing and interpreting the data collected from Infosys and
Reliance Industries Limited(RIL) , in order to provide a support system for accurate and proper
analysis.
And this entire project is based upon the case study of this companies the information is
collected through secondary data i.e., through books, websites, journals, newspapers etc.
Table-1
CSR TOWARDS EMPLOYEES:

Responsibilities

No. of respondents

1)education of employees children

Infosys and RIL

2)literacy programme

Infosys and RIL

3)train the trainee programme for employees

Infosys and RIL

4)education and research group programme for

employees children

Infosys and RIL

5)provides avenues for vocational, personal and

psychological counsel to employees

Infosys and RIL

6)provides freedom to explore and learn

RIL

7)encourages every employees to reach his/her

full potential

RIL

8)develop and recruit staff with skill and

motivation to meet current and future business
needs

RIL

9)medical facilities

Infosys and RIL

10)loan schemes

Infosys and RIL

11)employment of family members of deceased

employee

Infosys and RIL

12)special scheme for handicapped family

member of employees

Infosys and RIL

13)transport facilities to family member of

employees

Infosys and RIL

14)priority for women employment

RIL

By referring to the above table the information can be grouped into two parts i.e., the table can
be presented in the form of two diagrams where the first one shows the responsibilities taken
over by both the companies and the second one shows the responsibilities exclusively taken over
by RIL.

Diagram 4.6: responsibilities exclusively taken over by RIL:

Reliance industries limited

8%

8%

8%

8%

8%

8%

8%

8%
8%

8%
8%

8%

11
13
14
15
16
17
18
19
20
21
22
23

From the above diagram it can be seen that this are the additional responsibilities which is taken
over by RIL but not Infosys i.e hostel for physically challenged female students, providing
community safety and rural infrastructure facilities , relief operations and etc.,and the most
important is providing education programme for girl child in rural regions which is not generally
taken by the companies but RIL has considered. So in terms of CSR towards society RIL ranks in
a first position as it undertakes all the responsibilities and Infosys ranks second as it is fulfilling
some of the responsibilities when compared to RIL.

Table-5:
CSR TOWARDS SOCIAL ADVERTISEMENTS:

Responsibilities
a)medical camp and cleanliness drive
programme
b)play and live(PAL) to boost confidence of
underprivileged children.
c)creating awareness about TB, HIV/AIDS and
its prevention.
d)literacy programmes
e)child labour
f)consumer awareness
g)health and hygeine
h)safety on road and safe driving

No. of respondents
Infosys and RIL
Infosys
RIL
Infosys and RIL
--Infosys and RIL
Infosys and RIL
RIL

Diagram 4.7: responsibilities taken up each company:

CSR towards social advertisements

RIL
Infosys

no. of respondents

responsibilities

Social advertisements generally means the social activities which is to be taken by every
corporate world to achieve its objectives. So from the above graph it can be inferred that
responsibilities towards medical camp and cleanliness programme, literacy programmes,
consumer awareness programmes, and health and hygiene programme are undertaken by both
the companies and RIL in addition to these also under takes awareness programme about TB,
HIV/AIDS and safety on road and safe driving. But both the companies does not take into
consideration about the abolition of child labour which is very important for every corporate
world.
Diagram 4.8: it shows which company fulfills corporate responsibility effectively and
efficiently:

POLICY ON CSR:

policy on CSR

RIL
INFOSYS

39%
61%

It can be inferred from the above diagram that out of the total corporate social responsibilities
towards society, social advertisement, employees, environment and customers. RIL fulfills 61%
of the responsibilities and Infosys fulfills 39% of the responsibilities. But both of them does not
fulfill the responsibility towards abolition of child labour. so from the above diagram it can be
known that RIL fulfills the majority of the responsibilities when compared with Infosys.

CONCLUSIONS AND
SUGGESTIONS

CONCLUSIONS:
In conclusion it can be said that social consciousness of the companies today with respect to
customer, employees, creditors, investors, owners, suppliers, interest groups, trade associations,
local community, local government, state government, and foreign government is on a rise. This
project helped in covering a large number of aspects relating to these two companies to the field
of corporate social responsibility (CSR)
The following are the conclusions drawn from referring to these project:

Both the companies care about quality, research and development, health, safety and
environment, energy conservation, corporate citizenship which is very essential for every
organization to carry on its activities smoothly and effectively and there by accomplish its
goals.

Generally CSR activities at Infosys is carried on the basis of DCs(development centers)

where as RIL covers each and every aspect of the corporate world as a whole.

Both the companies provides world class health care to the people of the society there by
constructing hospital wards, donating advanced equipments, organizes health camp for
the people, and distributes medicines to the underprivileged sections of the society so in
these way these two companies fulfill their responsibilities towards society effectively
and efficiently.

When compared to Infosys RIL trains new recruits and grooms the next generations of
leaders where as Infosys only educate and provide certain training to employees. At RIL
people are always learning , irrespective of their age and work experience.

RIL mainly focuses its attention on providing education to physically challenged female
students of the underprivileged segment of the society when compared to Infosys.

So these project covers the details of both the companies with regard to their growth,
profitability, sustainability and responsibilities carried on by them towards various
groups.

To conclude one may finally say that both the companies are doing well both on corporate
governance and CSR(corporate social responsibility) although Reliance Industries(RIL) seems to
be carrying on corporate responsibility more effectively and efficiently.

SUGGESTIONS:

The following are the few suggestions to both the companies which will enable them to fulfill
corporate social responsibility more efficiently.
1. Corporate social audit should be conducted more often and periodically to evaluate
correct actions and measures to improve performance withstanding the time and expense
evolved.
2. The areas which requires special attention should be taken care of like abolition of child
labour is not fulfilled by both the companies so measures should be taken to accomplish
this task.
3. Corporations must communicate their CSR initiatives to promote a positive image about
the company in peoples mind.
4. Emphasize the need for better measurement of CSR that capture and estimate clearly the
effects of a companies CSR actions on its companies stakeholders as well as the nation in
which they are operating.
5. It is important for corporations to take CSR priorites seriously, bearing in mind the triple
bottom line of people, planet and profit. This will not only help in the overall
betterment of the country but will also help corporations to gain valuable mind space in
stakeholders community as well.

BIBLIOGRAPHY
REFERENCES:
Websites:
1. www.karmayog.org
2. www.ril.com
3. www.google.com

Books:
1. Principles and practice of management-L.M Prasad
2. Management theory and practice-C.B Gupta
3. Management stephen P Robbins
Mary coulter
4. Management-Ricky W. Griffin
5. Fundamentals of management Donnelly
Gibson and Iran Cevich