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BOOK
The TQM Transformation: A Model for
Organizational Change
John Persico, Jr., editor.
Quality
Resources, White Plains, NT, 1992, 224
pp., $24.95
For an organization's total quality management (TQM) movement to succeed,
employees and managers must shift
their focus from the product or the service to the processthe process by
which they can transform their organization into one that supports the quest
for quality, write the authors. Through
case studies, the authors present managers with a m o d e l developed by
Process M a n a g e m e n t I n t e r n a t i o n a l
(based on the p h i l o s o p h y of W.
Edwards Deming) to institutionalize
quality concepts and launch a successful
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OCTOBER 1992
BRIEFS
sections that cover conceptual, constitutional, and policy elements of the problem; the clinical evidence ot diseases for
which Hispanics are disproportionately
at risk; economic and social considerations; and future policy o p t i o n s to
improve Hispanics' health. An appendix
provides abstracts from recent research
on issues related to the health of
Hispanics in the United States.
HEALTH PROGRESS
HEALTH PROGRESS
BOOKS RECEIVED
Marketing Management Issues in
Ambulatory H e a l t h Care, Charles
D . S c h e w e , e d . , H a w o r t h Press,
Binghamton, NY, 1991
The Pocket Dictionary o f Signing,
Rod R. B u t t e r w o r t h and Mickey
Flodin, Perigee Books, New York Citv,
1992
Quality A u d i t Systems f o r Primary Care Centers, Dale S. Benson
and William Van Osdol, Community
Health N e t w o r k and M e t h o d i s t
Hospital of Indiana, Indianapolis, 1992
Quality Medical Records for Primary Care C e n t e r s , William Van
OCTOBER 1992 7 9