Name: Tanzilul Haque

ID: 801516074

CASE: Muffler Magic

Elevator Pitch:
This case mainly talks about the problems managing HR
management of Muffler Magic. With the expansion of the company
the profit margin went down and it was loosing opportunities and
market share due to lack of proper HR system. Later it takes some
strategy and it give us the lesson that Money is not only the mean
of motivation, other benefit and rewarding packages will add value
to total production.
1.
1st recommendation I want to make with respect to HR function is that in Muffler
Magic there were no quota for sick leave, therefore, employees has to come to the
workplace evenwhen they are sick. It reduces the production quality and hindrance
the goodwill.
2nd recommendation I want to make is that there were no ranking systems of the
employees. It made the employees less interested about work and payment system.
Provide the technician with a letter grade from A to E based on that technicians
particular skill level and abilities will motivate the employees morally and increase
the productivity as a whole.
3rd recommendation I want to make is that Muffler Magics manager should calculate
the total labor hour and total hourly paid to technicians. By dividing this two variable
production rate would be revealed and it will help to measure the team production and
also it could apply to reward the team with benefits.
2.
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.

How you got interest in automobile repairs?

How Muffler Magic is different from others?
What did you enjoy most about your first job?
What is the goal of your career?
If I ask you to work more than 8 hours will you take it easily?
Have you any Professional Degree on repairing?
What do you do first if Toyota Premio 2015 edition is not starting the engine
though plugs are all fine?
What do you think the most common problem of Mitsubishi in recent market?
What
What do you think the problem in the Battery is not charging properly?
What do you think the problem if the some sound from during the gear
shifting?

3. Yes, to make the employees comfortable and make them safe it is necessary to
provide this facility. By proving this facility the total production level will boost up
the quality of work will increase that will help to get more production out of a team.

5. If I were Ron Brown I would recommendation the skill-base pay and incentive
pay plan, it is better for the company to grade each employee for instance:
a)
b)
c)
d)
e)

A tech=$25-$20 an hour
B tech=$20-$25 an hour
C tech=$15-$20 an hour
D tech=$10-$15 an hour
E tech=$8-$10 an hour

It is a hierarchy that would be followed by all the employees and it will push them to
work harder to get better incentives and better grade. It will increase the respect
among the subordinates and this example will motivate them to become more active
to fulfill the demand