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Citizen Charter
THE CHARTER
This Charter sets out our commitment to provide a convenient, comfortable, regular,
punctual, efficient, safe, reliable and eco-friendly bus transit system at reasonable prices
benefiting the National Capital.
The aim is to establish an effective & active interface with the commuters to evaluate our
performance against their expectations and take appropriate remedial measures to provide
them the best possible service.
The Commuters are at the focal point of this Charter and their maximum satisfaction is the
main strategic thrust.
RELIABILITY AND PUNCTUALITY STANDARDS
We aim to make our services reliable by way of ensuring their punctuality. We also aim at
minimizing the waiting time of the commuters at the bus stands by way of optimizing
frequency on different routes as against the actual demand. The Corporate office of the
Corporation is Traffic Department, Scindia House, Telephone No.23752769-75.
TECHNOLOGICAL UPGRADATION
We are always keen to imbibe the latest technological advancements indigenously &
globally available in Bus Body Designs, Engine Equipment, Technology, Systems etc. so as
to be able to provide the commuters a comfortable & efficient Bus Service.
CONTROLLING POLLUTION
DTC is the First Transport in the country to have inducted the CNG Buses in its City Fleet.
Not only that, having replaced its entire City Fleet with the CNG buses, the Corporation is
the World's Largest Eco-friendly CNG Fleet Operator and, thus, has the pride of its active
contribution towards cleaning up the environment of the City.
The Corporation also operates Inter State Services with diesel buses. These buses too are
made to undergo Stringent Pollution Checks after regular intervals.
The Corporation has a full-fledged Pollution Control Cell which is entirely dedicated to
ensure that its buses plying on the roads do not emit pollution. The buses found emitting
smoke are immediately withdrawn from the road & put back only after necessary
rectification/s. The telephone number of its Pollution Cell has been displayed in all DTC
Buses and any complaint/report about DTC buses found emitting smoke may be
telephonically lodged with the Pollution Control Cell at 26811540. DTC has also introduced
low floor buses to facilitate disabled and senior citizens.
CUSTOMER CARE SERVICES
Special Hire Service: -Apart from the normal services, the Corporation also
provides buses to the Citizen of Delhi on Special Hire for marriage parties, picnics,
etc.
School Bus Service: - The school bus service of the Corporation is preferred the
most by the parents of school going children as the safest mode of transport. The
Corporation provides the buses to schools within the territory of Delhi on Special
Hire.
- To optimize its fleet strength in order to be able to meet the transportation requirements
of the people, the City Fleet is targeted to be raised to 6000 CNG buses.
- To diversify & introduce a variety of services to cater to specific needs of different
segments of society.
- To equip all its buses with GPS based Automatic Vehicle Tracking System in order to
optimize bus availability through realistic/differential scheduling, facilitate quick
replacement of buses in case of break-down enroute and provide immediate help to the
crew/commuters in case of an accident. Automatic Vehicle Tracking System has already
been fitted on a number of buses on experimental basis. AVTS, through Satellite Aided
Monitoring, will help in ensuring that the buses strictly adhere to their schedule & are
stopped properly on bus-stands by the crew.
- To equip all DTC buses with Speed Governors to make travelling safer for commuters &
other road users.
- To give the city a better look, the Corporation has constructed Bus Queue Shelters of
New Design all over the City. DTC Terminals, Time-Keeper Booths & other DTC
establishments too are in the process of renovation.
CUSTOMER INFORMATION
In order to ensure easy accessibility of the information of the commuters' use, the
following facilities are available: - Route Maps Printed on paper are available at all pass sections for sale to the
Commuters.
- Route/Time-tables: Displayed at Important Points/Terminals as well as available on
website.
- "Time Keeping-cum-Enquiry Booths": Manned with knowledgeable staff at Terminals
to redress the problems of commuters.
- Complaint/Suggestion Book: The commuters may ask the conductor for the same to
record their complaints/suggestions.
- Central Control Room: Functions round the clock. Commuters may dial 23370209,
23370210,23370103, 23370105, 23370218 & 8744073229 to have any information about
DTC services.
- DTC Call Center : Commuters can have any information about DTC's Operation from
DTC's Call Center by dialing 23317600.
- DTC Website: The Website of the Corporation "http://dtc.nic.in" contains all vital
information about its activities.
- Central Complaint Cell: The Commuters may lodge their complaints/grievances on
1800118181, 8744073248,23370373,23370374,9582948924, 9582948918,
41400400,23370209
. PASS SECTIONS
With a view to do away with the difficulties faced by the commuters in getting their passes
made/renewed, the Corporation has computerized its pass sections. The commuters are no
more required to stand in the tiring long queues outside the pass sections for the purpose.
To facilitate the regular commuters of satellite-Towns, DTC is providing concessional bus
pass. The Corporation has computerized pass sections at the following places: -
Scindia House
Nand Nagari
Nehru Place
Timar Pur
Kashmere Gate
Red Fort
Azad Pur
Peera Garhi
Raja Garden
Lajpat Nagar
Uttam Nagar
Terml.
Mehrauli
Najafgarh Trml.
South Campus
Jamia Milia
Islamia
North Campus
Karol Bagh
Terminal
Rohini Depot-II
Bawana Depot
JNU
Jheel (Manual)
Alipur (SSNC)
Sultan Puti
Kanjhawala
Category
Students
Monthly
Charges
Destination &
All Route Pass
Rs. 100/(Ordinary/
Non AC)
All Route
Rs.150/-
Requirements
Time of
Issuing
Passes
(Special) (Non
AC)
BPL/AAY
Family
members
All Route
(Non AC)
Rs.500/-
BPL/AAY Certification/
documentation issued by
competent authority of
GNCTD.
Same Day
No document required.
ALL Route
Pass AC (City Rs.1000/Service)
General
Public
Interstate
(NCR) Passes
on non AC
Buses
Delhi Gurgaon
Same Day
Rs. 1420/-
Media
Persons
Senior
Citizen (60
Delhi Faribabd
Rs. 1720/-
Delhi Ghaziabad
Rs. 1480/-
All Route
( Non AC)
Rs. 100/-
All Route
(AC)
Rs. 200/-
All Route
(Non AC)
Rs. 50/-
Years &
above)
All Route
(AC)
Rs. 150/-
All Route
(Non AC)
Disabled
Persons
All Route AC
in NCTD and
ordinary in
FREE
satellite towns
(issued to
blind persons
only)
Mentally
All Route
Retarded and (Non AC)
Free
Mentally ill alongwith one
Persons
attendant
Freedom
Fighters
All Route
((Non AC City FREE
& Inter State)
War- widows
All Route
&
(Non AC)
dependents
National
Award
Winners
All Route
(Non AC)
FREE
FREE
Same Day
International
All Route
Sports
(Non AC)
Persons
FREE
The pass seekers of all above categories are required to pay a sum of Rs. 15/- for ID Card.
IMPORTANT TELEPHONE NUMBERS
Important telephone numbers are given hereunder for use by the commuters in connection
with the redressal of their grievances: -
Office
Phone No.
Secretary-cum-Commissioner (Transport)
23933829
23980166
Fax:23933069
23379075 4350862
23370236 Ext.253
Fax:23370877
43508653
23370236 Ext.201
23379368 4350864
23370236
43508625
23370236
43508631
23370236
43508627 2337023
Addl. CAO
27654155
43508640
23370236
26810121
Dy.CGM(MS-II)
26811540
CGM (Traffic)
23752764
23752769
Dy.CGM(MS-I)
27654150 2765032
Vigilance Officer
43508646 2337023
Office at I.P.Depot
43508652
Sr.Manager (Pension)
Office at I.P.Depot
43508649,
23370236
26810121
43508636
43508647
27653136,39
Sr. Manager(IT)
43508624
23370236Ext.210
Manager(IT)
43528947
23370236 Ext. 301
Regional Managers
Regional Manager (East, Office at Nand Nagari Depot 22599157
Control Room
Tel. No.
23370209
23370210
22593553
25871250
27199807
26119081
25256531
25279497
Sight
Seeing
Tours
Do you know we also conduct Delhi Sight Seeing Tours ( Delhi Darshan)
DTC daily operates Sight Seeing Tours with AC Bus from Scindia House. The fare is Rs.200/for adult and Rs.100/- for the children between the age of 5 12 years. However the children
will not be entitled for seat in the bus. The Delhi Darshan ticket will be valid in all City
Services on the pattern of DTC Daily Ticket.
The time of journey will be from 0915 to 17.45 hrs.
The tourist bus will start from DTC Office Scindia House then pick-up Tourists from
Information Kiosk of Delhi Tourism Baba Kharak Singh Marg and thereafter from ITDC Office
at Janpath for onward journey to the tourist places as per the following program.
Halting Time
1.
Red Fort
45 minutes
2.
20 minutes
3.
Birla Mandir
30 minutes
4.
Qutab Minar
45 minutes
5.
Lotus Temple
45 minutes.
6.
Humanyun's Tomb
45 minutes
7.