Internal Approval System of ICT

No Issues
1
ICT
infrastructure
&
services
development
and
Management

Category
Provide optimal
computer
network
infrastructure
and LAN(Wi-Fi
& Wired) service
access
Data Center
Renovation

Unified
communication
infrastructure
deployment
(VCS, VOIP, IP
Sec. Camera, IP
TV, Digital
media Signage)
Business process
applications
development &
deployment

Sub category
Ensure that the
underlying
communications
infrastructure of AAiT
ICT is fully available,
reliable, flexible,
performing and secure,
across all buildings.
Ensuring AAiT data
center is operating based
on ANSI/TIA-942
standard (Power house,
NOC, Equipment room,
cooling system, Fire
Alarm and automatic fire
extinguisher, secured
access control, etc.)
New installations,
expansion, operational
management and
maintenance, etc.

Proposal
Ntk Admin,
System
Admin

Consent(Through)
ICT Head

Approval
MD

CC
SD ,DSD,DMD

Ntk Admin,
System
Admin

ICT Head

MD

SD, DSD,DMD

Ntk Admin,
System
Admin, VC
Technician

ICT Head

MD

SD,DSD,DMD

Development ,
operational management,
troubleshooting, etc.

Application
Developer
& Admin

ICT Head

MD

SD, DSD,DMD

Electronic
equipments
maintenance

Hardware and
Software
Maintenance for
any AAiT
electronic
equipments
(particularly
preventive
maintenance)
and Helpdesk
Services

Internet
Service

Maintain
optimal Internet
Service

Central
Service

Central Services

Maintenance and repair

of AAiT Computer HW
& SW, Printer, Copier,
Scanners, Heavy duty
machines, Plotters,
Duplicating machines,
UPSs, Lab-top chargers,
etc.
in order to keep them in
good working condition
and to maximize AAiTs
Return On Investment
for them; and provision
of a Helpdesk with
Incident, Problem and
Change Management
functions integrated with
Hardware and Software
Maintenance.
Improve the service
delivery of the Internet
Connection by
developing its bandwidth
according to need and
managing its traffic.
Support and extend the
services for Registrar,
HR, PFPA and Library;
increase the efficiency of
the use of ICT by AAiT
staff, by centralizing
/optimizing ICT services.

AAiT User

Maintenance
Head/Technical
support technician

ICT
ICT Head
Technical
support &
maintenance
manager/Cu
stomer
support
manger/

AAiT User

Network and
System
Administrator

ICT Head

MD

Registrar,
HR, PFPA
and Library

Application
Developer and
Administrator

ICT Head

MD

Computer
Class Rooms

Computer Labs,
Computer
Classrooms and
Technology
Enhanced
Classroom

Work station
Service

Work station
Service

Ensure the smooth

operation of AAiT
computer centers and
computer classrooms;
furnish and deploy
audiovisual hardware
and other classroom
technology.
Expand the PC base
conform targets; control
prevention of viruses and
other malware
effectively; reduce other
risks associated with the
present individual
workstation
management; standardize
the software
customization, where
possible via the LAN, to
support the large number
of workstations
efficiently.

Schools
and Depts.

ICT Technical
support and
maintenance
manager/Customer
support manger/

ICT Head

MD

Schools
and Depts.

Technical support
Technician

ICT
ICT Head
Technical
support and
maintenance
manager/Cu
stomer
support
manger/

Web Services

Web Services

Maintain an
accurate and appealing
AAiT Web presence,
with a view to more
extensive research cooperation with AAU,
and for information to
worldwide partners;
develop its support for
Research and
Dissemination, and
Community Services;
Maintain the AAiT
Intranet and perform
AAiTs e-Learning
support activities for
Course Management
Applications

All Leave
Matters

Annual leave

ICT Head

Schools
and Depts.

System
Administrators/
E-Learning
Administrators

PR, ICT
Head

MD

Unit head

staff

HR

MD